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Tech support with the Premier difference

Advanced-level techs. End to End case management. Faster, first-time resolution.

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Looking for a step-up for your business and your employees’ support experience? Lenovo Premier Support gives VIP treatment to both your IT staff and end users.

We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.

Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.

You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum. That’s the Premier difference.

Learn how Premier Support gives a lift to your business.

For more information or pricing, please contact your local Lenovo Account Manager or one of our trusted business partners.

  • Premier Support Center
    • Advanced technical support available 24 x 7 x 365
    • Dedicated phone number and no phone tree menu to navigate
    • Single point of contact for end to end case & escalation management
    • Hardware and OEM software support1
  • Technical Account Managers (TAMs)
    • Proactive relationship and escalation management
    • Personalized recommendations for your business
    • Robust quarterly reporting
  • VIP Treatment
    • No waiting in-line
    • Next-business-day onsite labor2
    • Parts prioritization2
<< Scroll to compare support packages >>

Features

Lenovo Depot Support (Standard) Lenovo Onsite Support Lenovo Premier Support
24 x 7 x 365 Advanced technical support with dedicated phone number
Warranty claims including parts and labor2

Standard SLAs

Standard SLAs

Next-business-day onsite labor & parts prioritization2

Comprehensive hardware & Original Manufacturer (OEM) software support1
Single point of contact for simplified end-to-end case management
Technical Account Managers for proactive relationship and escalation management
Standard suite of reporting (dispatching, service level, repeats, in/out warranty3,4
Lenovo Commercial Portal for install base details, service ticket status and reporting to help identify trends and proactively address issues3,4
Lenovo Depot Support (Standard) Lenovo Onsite Support Lenovo Premier Support
Call Center Support for basic troubleshooting, out-of-box and technical issues
24 x 7 x 365 Advanced technical support with dedicated phone number
Warranty claims including parts and labor2

Standard SLAs

Standard SLAs

Next-business-day onsite labor & parts prioritization

Comprehensive hardware & Original Manufacturer (OEM) software support
Single point of contact for simplified end-to-end case management
Technical Account Managers for proactive relationship and escalation management
Standard suite of reporting (dispatching, service level, repeats, in/out warranty)
Lenovo Commercial Portal for self-serve, customized reporting, product support, and secure parts ordering4

Interested in advanced level technical support for your Lenovo ThinkVision monitors?

We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team. Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6. And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.

That's the Premier Difference.

  • 1
    Not included:
    • ERP Software applications
    • Some software is not supported (ask your representative for a listing of supported software)
    • Non-warranty spare parts and service
  • 2 Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery.
    Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 4:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.
  • 3 Not available in all countries.
  • 4 Various levels available. Select criteria apply. Contact your local sales representative for more details.
  • 5 Premier Support Technicians will handle each case from end to end. Technical Account managers are available to assist with case management at the discretion of the Premier Support engineer.
  • 6 Software and hardware assistance is limited to the ThinkVision monitor entitled to Premier Support service
  • 7 Lenovo Advanced Exchange provides a replacement next business day. You must return the defective monitor within 30 days. Next business day may not be available in some areas. See Lenovo Services Agreement for detailed information

Lenovo reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to be sure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. All images are for illustration purposes only. For full Lenovo product, service and warranty specifications visit www.lenovo.com. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo.

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