Get the extra help you need during or after a major PC deployment. Onsite Resourcing Services provide flexible staff augmentation for short-term or long-term projects. Lenovo can help you reach your organizational goals and overcome overburdened staff limitations by providing extra technicians who are highly qualified, experienced and reliable.
Augment your IT staff with incremental headcount for short-term and long-term projects.
Support your organizational IT needs with Lenovo Help Desk Services.
Lenovo Services can provide a tailored solution for your organization’s helpdesk needs that enables your IT team to focus on supporting your core business. Our experienced multi-vendor, multi-platform technical support team can meet your organization’s end user IT needs, 7x24x365, with a single point of contact. We provide technical diagnosis, quickly assess the situation, and determine the appropriate action to resolve the issue quickly - including field service, dispatch or initiation of calls for you with specific service providers or other OEMs. Fundamental to our practice of Total Call Management, we collaborate with third party vendors in order to resolve issues.
We provide helpdesk support for
- Hardware, software and applications
- Faster problem resolution with response times generally under 1 minute
- Shorter hold times
- Higher first time fix rates
- Reduced repair times
- Maximized end user uptime and help desk productivity
- Optimized IT staff resource allocation
- Low predictable, scalable pricing to help you manage overhead costs