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  • Save up to 10% off many IdeaPad and IdeaCentre PCs with code FALLSALE. Ends Sunday. Shop Now

  • Free Shipping on all orders.

  • Get 6 Months Special Financing. On purchases of $500+ with your Lenovo Financing Credit Card. Prequalify

  • Earn up to 3-9% rewards on most purchases with MyLenovo Rewards! Join For Free

Free Shipping

Lenovo offers free standard shipping and easy returns on nearly all products.

How can we help you?
Order Status +

Please note: Our standard order delivery date is 4-9 days after Lenovo ships your product. We are aware of carrier delays due to COVID-19. Delivery date information is updated from carriers as it becomes available.

How do I check my order status?

You will receive an order confirmation email from Lenovo shortly after placing your order, which will contain a link to your Order Details page. Here you can view the latest status information and manage your order. Once your order ships, you will receive a shipping confirmation email with a link to track your order.

You can also access your Order Details through your Lenovo Account. Click here to sign in and then navigate to the My Orders page to select your order.

If you placed your order as a guest and cannot locate your order confirmation or shipping confirmation emails from Lenovo, please use our Order Lookup page to obtain a secure link to access your Order Details.

Estimated Ship Date

An estimated ship date will be provided on your Order Details page after your order is placed. Shipping times listed are estimates based on production time and product availability.

Ship dates do not include delivery times. Your delivery time will vary depending on the delivery method you selected at checkout and applies to the amount of time it takes for the product to be delivered by the carrier once it has shipped. Expedited shipping will not speed up order processing or any manufacturing time that may be applicable to your order. Once your order ships you will receive a shipping confirmation email with a link to track your order.

Shipment Delays

While we make every effort to ship products according to the timelines provided, occasionally shipping can be delayed. If you chose any customizations when placing your order, your machine will be custom manufactured to meet the specifications you chose and estimated ship dates shown on your Order Details page may change as a result. Lenovo is not responsible for delays outside of our immediate control, including delays related to COVID-19, order processing, credit issues, inclement weather or unexpected increase in demand.

Any changes to shipping times will be communicated to you via email after your order has been placed. Once your order ships you will receive a shipping confirmation email with a link to track your order.

Electronically Delivered or Pre-installed Products

Certain products cannot be physically shipped and will either be delivered electronically in a separate fulfillment email or come pre-installed in your system. Please access your Order Details page, which can be accessed through your Account or the link in your Lenovo order confirmation email to view the latest status information and manage these items.

Digital Games
In addition to your Lenovo order confirmation email, you will also receive a Gaming Activation Instructions email. Please check all folders in your inbox for this email, including the spam folder. Most digital games will be fulfilled in the form of a game code or key, which can be activated via the third-party online gaming platform for the game. Please refer to the email for details specific to your digital game purchase.

You can retrigger the Gaming Activation Instructions email anytime from your Order Details page. Your Order Details page can be accessed from the link in your Lenovo order confirmation email or through your Lenovo Account. On your Order Details page, scroll down to the Item Details section, locate your digital game product and click the “Reprint Game Key” link. A pop up will notify you that the email has been successfully sent.

If you never received the Gaming Activation Instructions email please Contact Us and have your Lenovo Order Number ready.

Please contact the publisher of the game directly if you are experiencing a problem with a delivered game code, key or instructions, or if you need help with downloading, activating or redeeming your game.

Check out our Digital Games FAQ page for more information and support links to the third-party online gaming platforms.

Software Products (not pre-installed):
In addition to your Lenovo order confirmation email, you will also receive a Software Fulfillment email that contains all the information you need to start using your product. Please check all folders in your inbox for this email, including the spam folder.

Microsoft Office:
Click here for assistance activating and/or troubleshooting your Office product(s).

Vantage Smart Performance Services:
Click here to started.


Problems with Order +
Package is missing or products missing from package?

If your order shows as delivered but you didn’t receive it, or if you received your package but products you ordered are missing, please call Lenovo Customer Service (1-855-253-6686 option 3)

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Damaged product or shipping box?

If the shipping box or the products within your package arrived damaged, please call Lenovo Customer Service (1-855-253-6686 option 3)

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Product not functioning properly or won’t power on after delivery?

If you have received a defective product, please contact Lenovo’s Technical Support Team for correction of the defect under the Lenovo Limited Warranty:
www.lenovo.com/support
Think Products: 1-800-426-7378
Idea Products: 1-877-453-6686

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Shipping & Delivery Information +

Please note: Our standard order delivery date is 4-9 days after Lenovo ships your product. We are aware of carrier delays due to COVID-19. Delivery date information is updated from carriers as it becomes available.

Estimated Ship Date

An estimated ship date will be provided on your Order Details page after your order is placed. Shipping times listed are estimates based on production time and product availability.

Ship dates do not include delivery times. Your delivery time will vary depending on the delivery method you selected at checkout and applies to the amount of time it takes for the product to be delivered by the carrier once it has shipped. Expedited shipping will not speed up order processing or any manufacturing time that may be applicable to your order. Once your order ships you will receive a shipping confirmation email with a link to track your order.

Shipment Delays

While we make every effort to ship products according to the timelines provided, occasionally shipping can be delayed. If you chose any customizations when placing your order, your machine will be custom manufactured to meet the specifications you chose and estimated ship dates shown on your Order Details page may change as a result. Lenovo is not responsible for delays outside of our immediate control, including delays related to COVID-19, order processing, credit issues, inclement weather or unexpected increase in demand.

Any changes to shipping times will be communicated to you via email after your order has been placed. Once your order ships you will receive a shipping confirmation email with a link to track your order.

Can I change the shipping address on my order?

To help prevent fraud, we cannot change the shipping address after your order has been placed. Sign up for a UPS My Choice account to have your package held at a UPS Access Point near you.

When should I receive my order if I purchased Expedited Shipping?

Your delivery time will vary depending on the delivery method you selected at checkout and applies to the amount of time it takes for the product to be delivered once it has shipped. Expedited delivery will not speed up order processing or any manufacturing time that may be applicable to your order.

My order has shipped but I plan on returning it, should I refuse the delivery?

We do not recommend this because refusing the package will tag the package as undeliverable when it is returned to Lenovo, resulting in a 15% restocking fee assessed to the customer's account. Please accept the delivery and if you would still like to return your product(s), please Contact Us or you can request a return directly through your Order Details page, which can be accessed through your Account or the links in your Lenovo order confirmation and shipping confirmation emails.

Does Lenovo ship to offshore territories?

We ship to Puerto Rico, U.S Virgin Islands, and Guam.

Can I arrange for a specific delivery time since my package requires a signature for delivery?

Carriers are unable to provide a specific time for delivery however you may sign up for a UPS My Choice account, where an estimated window of time may be provided. If delivery attempts are unsuccessful, please check your tracking number to determine if your package is being held at a UPS Access Point or if it has been sent back to Lenovo.


ShopRunner +
How does ShopRunner work?

In order to use ShopRunner’s 2-day shipping, you must create a ShopRunner account or sign into your existing ShopRunner account. For new customers, Lenovo offers various ways to sign up for FREE! (a $79 value). Prompts are located on product pages and throughout the checkout process on qualifying* items.

When logged into your account you will see a ShopRunner logo next to qualifying products in cart and checkout, and you will be able to choose the ShopRunner option in the Shipping & Delivery section during checkout. Once your order is placed on our website, it cannot be canceled or changed by ShopRunner. To view Lenovo’s cancellation policy click here.

ShopRunner offers 2-day shipping, meaning that the item(s) will arrive at the shipping address within 2 business days from the time it leaves the warehouse**. Couriers do not deliver over the weekends or federal holidays.

ShopRunner does not fulfill or ship any orders and only waives the cost of shipping. The payment, fulfillment, shipping, and returns are all handled by Lenovo.

*For an item to qualify, it must reach a $25 minimum

**Please note some items on the same order may have different lead times and orders placed after 2pm ET may not ship same business day.

How do I return my order if I used ShopRunner?

For purchases made using ShopRunner, returns are free and should always be sent back to where the purchase was made and are never sent to ShopRunner's headquarters.

Contact Us or request a return directly through your Order Details page, which can be accessed through your Account or the link in your Lenovo order confirmation email. If you have received a defective product, please contact Lenovo’s Technical Support Team for correction of the defect under the Lenovo Limited Warranty:
www.lenovo.com/support
Think Products: 1-800-426-7378
Idea Products: 1-877-453-6686


Special Lenovo Shopping Programs +
Special Lenovo Shopping Programs

At Lenovo, we consider our customers to be family. And as members of our family, we want them to have access to the best in savings.

No matter what you’re looking for in a Lenovo computer, we have a loyalty program that can help you obtain great deals on a wide variety of Lenovo products, from laptops and desktops to computer accessories and smart home devices. And as a Lenovo customer, you are free to join any or all of the programs that save you the most money and offer the most rewards on your purchase.

Here’s an overview of the customer loyalty programs Lenovo has to offer:

MyLenovo Rewards

Whether your thing is remote learning, working from home, or spending some free time in high-intensity gaming, MyLenovo Rewards is for you. As a MyLenovo Rewards member, you’ll earn reward points up to 3% of paid purchases as well as access to special promotions & product announcements. Rewards are redeemable toward future purchases.

Registration for MyLenovo Rewards is quick, easy, and best of all, free.

Here’s how it works: Every purchase gets rewards, with no minimum spend. Whether it’s a new computer, hot accessories, gaming goods, or any other product on Lenovo.com, you’re rewarded. All you need to do is shop, and your rewards are automatically applied at checkout.

Additional rewards are available when purchasing certain systems. And as a bonus, you can earn rewards by taking surveys, reviewing products, sharing deals with friends and family, or simply completing your profile. You’ll even earn rewards each year on your birthday!

There are extra rewards available for purchasing Smart Home devices. Join the Smart Family and earn 2X rewards after your first Smart Device purchase and on any Smart Device Bundles. To sweeten the deal, purchase a Smart Home device and for the next year, you’ll be automatically entered to win a free Smart Device once a month. Take optional surveys and answer Smart Device questions to receive even more rewards points to spend on smart products.

MyLenovo Rewards are available to redeem 30 days after an order is shipped.

Enroll for MyLenovo Rewards here or create a new Lenovo account and select the opt-in for MyLenovo Rewards.

LenovoPRO Business Program

If you own and operate a small business, then the LenovoPRO Business Program is the perfect companion. LenovoPRO offers volume-level discounts and offers to small businesses.

Discounts with LenovoPRO include up to an extra 5% off, every day, with savings that increase the more you spend. Additionally, members gain early access to Lenovo’s best sales and can unlock free expedited delivery.

LenovoPRO members can also unlock 1:1 support, and will receive 1 year of free Think Premier Support. Members can streamline purchasing with business financing, with 1-click reorder and easy returns. And to help you stay productive, available exclusively with a LenovoPRO membership is Microsoft 365 for Business, including Microsoft Office, cloud services, and advanced security.

Members also receive access to the LenovoPRO community that enables small business owners to connect with each other and access educational content, expert advice, deals, and forums. Those offerings are particularly beneficial for those who work from home.

LenovoPRO even offers special programs for resellers.

Additionally, LenovoPRO benefits grow as your business grows, ensuring we’ll be with you every step of the way on your journey to success. At the Pro level, those benefits include an extra 5% savings on Think products. The Pro+ level unlocks with $10k in annual spend, with savings beyond those at the Pro level. The Pro Diamond level unlocks after $50k in annual spend, with even more savings.

To top it off, the LenovoPRO “Price Match Guarantee” ensures LenovoPRO customers always receive the best available price from Lenovo. Join LenovoPRO for free here.

Other Lenovo Discount Programs

Lenovo partners with ID.me, a next-generation tool with a focus on security and protection, to safely validate your eligibility in our special offer programs. Savings are available for students and teachers, as well as military members and their families, seniors 50 and up, and medical professionals.

The way it works is simple. Just add your PC and accessories to your cart and verify your ID.me eligibility and your discounts are automatically applied. As with other Lenovo loyalty programs, enrollment is free.

Education is increasingly being delivered online, and Lenovo stands ready to help. Benefits for students include great discounts on new laptops and computers, with special financing options to make it even easier to get the tech you need for school, whether it’s for face-to-face classes or remote learning. There are even special savings for teachers!

We're also proud to offer all active U.S. military members, reservists, veterans, and immediate family exceptional discounts off our "Web Prices" as thanks for everything you sacrifice.

Seniors 50+ enjoy additional savings on top-selling computers, including our ThinkPad line. Combine this special offer with instant savings for even more affordable options.

And for a limited time, Lenovo is trying to do its part in the response to COVID-19 by giving medical professionals an additional 5% off.

Savings continue to grow

On top of these loyalty programs, Lenovo offers weekly deals on a wide variety of products. As a member, you’ll receive advanced notifications. Check out Lenovo.com to see what’s new and exciting!

Whether you’re a student taking classes online, a professional working from home, or a small business owner looking for the best deal, Lenovo has a loyalty program designed just for you! Again, join any or all of the programs that save you the most money and offer the most rewards on your purchase.

Please note: Our standard order delivery date is 4-9 days after Lenovo ships your product. We are aware of carrier delays due to COVID-19. Delivery date information is updated from carriers as it becomes available.

How do I check my order status?

You will receive an order confirmation email from Lenovo shortly after placing your order, which will contain a link to your Order Details page. Here you can view the latest status information and manage your order. Once your order ships, you will receive a shipping confirmation email with a link to track your order.

You can also access your Order Details through your Lenovo Account. Click here to sign in and then navigate to the My Orders page to select your order.

If you placed your order as a guest and cannot locate your order confirmation or shipping confirmation emails from Lenovo, please use our Order Lookup page to obtain a secure link to access your Order Details.

Estimated Ship Date

An estimated ship date will be provided on your Order Details page after your order is placed. Shipping times listed are estimates based on production time and product availability.

Ship dates do not include delivery times. Your delivery time will vary depending on the delivery method you selected at checkout and applies to the amount of time it takes for the product to be delivered by the carrier once it has shipped. Expedited shipping will not speed up order processing or any manufacturing time that may be applicable to your order. Once your order ships you will receive a shipping confirmation email with a link to track your order.

Shipment Delays

While we make every effort to ship products according to the timelines provided, occasionally shipping can be delayed. If you chose any customizations when placing your order, your machine will be custom manufactured to meet the specifications you chose and estimated ship dates shown on your Order Details page may change as a result. Lenovo is not responsible for delays outside of our immediate control, including delays related to COVID-19, order processing, credit issues, inclement weather or unexpected increase in demand.

Any changes to shipping times will be communicated to you via email after your order has been placed. Once your order ships you will receive a shipping confirmation email with a link to track your order.

Electronically Delivered or Pre-installed Products

Certain products cannot be physically shipped and will either be delivered electronically in a separate fulfillment email or come pre-installed in your system. Please access your Order Details page, which can be accessed through your Account or the link in your Lenovo order confirmation email to view the latest status information and manage these items.

Digital Games
In addition to your Lenovo order confirmation email, you will also receive a Gaming Activation Instructions email. Please check all folders in your inbox for this email, including the spam folder. Most digital games will be fulfilled in the form of a game code or key, which can be activated via the third-party online gaming platform for the game. Please refer to the email for details specific to your digital game purchase.

You can retrigger the Gaming Activation Instructions email anytime from your Order Details page. Your Order Details page can be accessed from the link in your Lenovo order confirmation email or through your Lenovo Account. On your Order Details page, scroll down to the Item Details section, locate your digital game product and click the “Reprint Game Key” link. A pop up will notify you that the email has been successfully sent.

If you never received the Gaming Activation Instructions email please Contact Us and have your Lenovo Order Number ready.

Please contact the publisher of the game directly if you are experiencing a problem with a delivered game code, key or instructions, or if you need help with downloading, activating or redeeming your game.

Check out our Digital Games FAQ page for more information and support links to the third-party online gaming platforms.

Software Products (not pre-installed):
In addition to your Lenovo order confirmation email, you will also receive a Software Fulfillment email that contains all the information you need to start using your product. Please check all folders in your inbox for this email, including the spam folder.

Microsoft Office:
Click here for assistance activating and/or troubleshooting your Office product(s).

Vantage Smart Performance Services:
Click here to started.

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