Lenovo Premier Support | IT Tech Support and Advanced Troubleshooting

Looking for a step-up for your business and your employees’ support experience? Lenovo Premier Support gives VIP treatment to both your IT staff and end users.

We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.

Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.

You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum. That’s the Premier difference.

Learn how Premier Support gives a lift to your business.

For more information or pricing, please contact your local Lenovo Account Manager or one of our trusted business partners.

Download the brochure > Check Your Serial Number for Support >

Premier Support Center
- Advanced technical support available 24 x 7 x 365
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for end-to-end case & escalation management
- Hardware and OEM software support¹
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting and account reviews
Priority Service Delivery
- Top of the queue for service requests
- Next-business-day onsite labor²
- Warranty claims including parts and labor²

<< Scroll to compare support packages >>

Features	Lenovo Depot Support (Standard)	Lenovo Onsite Support	Lenovo Premier Support
Call Center Support for basic troubleshooting, out-of-box and technical issues
24 x 7 x 365 Advanced technical support with dedicated phone number³
Warranty claims including parts and labor²	Standard SLAs	Standard SLAs	Next-business-day onsite labor & parts prioritization²
Comprehensive hardware & Original Manufacturer (OEM) software support
Single point of contact for simplified end-to-end case management
Technical Account Managers for proactive relationship and escalation management
Standard suite of reporting (dispatching, service level, repeats, in/out warranty)^3,4
Lenovo Commercial Portal for install base details, service ticket status and reporting to help identify trends and proactively address issues^3,4
Asset tag option and Premier Support Center contact info

Lenovo Depot Support (Standard)	Lenovo Onsite Support	Lenovo Premier Support
Call Center Support for basic troubleshooting, out-of-box and technical issues

24 x 7 x 365 Advanced technical support with dedicated phone number ³

Warranty claims including parts and labor²
Standard SLAs	Standard SLAs	Next-business-day onsite labor & parts prioritization²
Comprehensive hardware & Original Manufacturer (OEM) software support

Single point of contact for simplified end-to-end case management

Technical Account Managers for proactive relationship and escalation management

Standard suite of reporting (dispatching, service level, repeats, in/out warranty)^3,4

Lenovo Commercial Portal for install base details, service ticket status and reporting to help identify trends and proactively address issues^3,4

Asset tag option and Premier Support Center contact info

1
Not included:
- Enterprise software applications
- Non-Lenovo supplied software
- Non-warranty spare parts and servicing
2
Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery.

Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 3:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.
3 Not available in all countries.
4 Various levels available. Select criteria apply. Contact your local sales representative for more details.

Lenovo reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to be sure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. All images are for illustration purposes only. For full Lenovo product, service and warranty specifications visit www.lenovo.com. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo.

Lenovo Premier Support | IT Tech Support and Advanced Troubleshooting

Tech support with the Premier difference

Premier Support Center

Technical Account Managers (TAMs)

Priority Service Delivery

Features

Not included: