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Online delivery company

Keeping vital customer services online 24/7

As its business grew, this online delivery company found it increasingly complex and costly to manage and maintain its extensive data center footprint. With Lenovo Managed Services, the company has standardized its approach—boosting efficiency and cutting the risk of service downtime.

“Every month, millions of customers place online delivery orders through our digital platforms. Thanks to Lenovo, we get the peace of mind that an expert partner is managing our mission-critical infrastructure.”

Spokesperson

At-a-Glance

Customer: Online delivery company
Industry: Technology
Services: Management
Region: China
Topic: Industry-specific Solutions,IT Transformation

Keeping vital customer services online 24/7

Customer Problem

This online delivery company aimed to boost the availability of customer services by replacing siloed data center operations with a single set of industry best practices.

Lenovo Solution

Lenovo delivers an end-to-end service for the company, including everything from infrastructure monitoring and maintenance to IT helpdesk services and service-level reporting.

Business Impact

Operations and maintenance services from Lenovo have significantly improved the company’s operational efficiency while driving down the risk of unplanned downtime.

“Thanks to Lenovo, we get the peace of mind that an expert partner is managing our mission-critical infrastructure.”

Spokesperson, online delivery company

Results

· Standardizes data center operations
· >90% of tickets resolved within a month
· >98% customer satisfaction score

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