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Liaoning Tianyi Machinery

Embracing AR for instant customer support

Liaoning Tianyi Machinery deploys game-changing augmented reality (AR) solutions from Lenovo for remote training and machine maintenance, repair, and troubleshooting.

“This partnership has given us access to cutting-edge AR technology and world-class R&D resources. We are honored to be shaping the future of remote collaboration and maintenance together with Lenovo.”

Zhang Liang

Information Department Director, Liaoning Tianyi Machinery

At-a-Glance

Customer: Liaoning Tianyi Machinery
Industry: Enginering and manufacturing
Product Family: Servers
Region: China
Topic: Industry-specific Solutions,OEM,High Performance Computing

Embracing AR to enable instant access to customer support

With Lenovo augmented reality (AR) technology, Liaoning Tianyi Machinery adds a new dimension to industrial maintenance, repair, and training activities—helping its customer support staff get certified 65% faster and resolving more than half of customer service requests remotely.

Customer Problem

When the pandemic hit, Liaoning Tianyi Machinery looked for a way to offer remote training and maintenance support for customers using its high-precision pharmaceutical machines.

Lenovo Solution

Working with Lenovo, the company created AR solutions that use Lenovo Morningstar G2 glasses to support remote training and machine troubleshooting, maintenance, and repair.

Business Impact

Now, employees can complete vital training faster, while customers can carry out essential repairs and maintenance independently—saving time and money.

“We are honored to be shaping the future of remote collaboration and maintenance together with Lenovo.”

Zhang Liang, Information Department Director, Liaoning Tianyi Machinery

Results

· >50% support issues resolved remotely
· >65% shorter training time
· Faster service at lower cost

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