Problems with your order

Can I change or cancel my order after it's been placed?

We start to build your computer shortly after your order is placed. It's not always possible to cancel these types of orders, so it's best to check with our customer service team by hkcs@lenovo.com as soon as possible if you change your mind.

There were damaged items included in the package upon receipt? What should I do?

If your order contains damaged items upon arrival or something doesn't look quite right, please email to hkcs@lenovo.com and we'll arrange a replacement.

Please refer to the return/exchange policy below.
https://www.lenovo.com/hk/en/legal/