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All Lenovo computer products purchased are non-exchangeable and non-refundable. (Please refer to the Return/Exchange Policy.)


All Lenovo computer products purchased are entitled to a 7-day free exchange service for defective products. If you wish to apply for an exchange, please follow the steps below:


Contact the Lenovo customer service representative within 7 days of receipt to arrange for an on-site inspection service or an inspection at the store depending on the product and situation.


After-sales service hotline: 25930388 press 2 (Monday to Friday from 9:00 am to 6:00 pm)


After-sales service email: hkcs@lenovo.com


Based on the inspection results, if the product fails to meet the factory requirements, Lenovo will proceed with the exchange procedure.


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We will authorize the order total amount on your credit card, this authorization will be expired in 7-15 days and we will re-authorize after the expiry. The first authorized credit will be returned to your credit card.


For full payment order, Lenovo will charge you officially ONLY when your product has been shipped. If your order contained two or more items, payment may be charged separately.


For installment order,please click here for your information.


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^if your order no. is 4600012345, you will deposit to account no. 3906-12345


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Lenovo eShop uses local courier as its standard carrier for all last mile deliveries. It may take an extra 2 – 3 business days for our courier to deliver your order to you after it has arrived our Hong Kong warehouse.


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