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IMPORTANT NOTICE FOR YOUR ORDER

Order Cancellation and Adjustment

Lenovo eShop does NOT accept order cancellation or adjustment once the order is placed. Please confirm your order details before checking out

Shipping and Delivery

Lenovo eShop uses local courier as its standard carrier for all last mile deliveries. It may take an extra 2 – 3 business days for our courier to deliver your order to you after it has arrived our Hong Kong warehouse.

Lenovo eShop Return Policy

Hardware Products : You have up to seven (7) calendar days from the time you receive your item(s) to initiate exchange or return for Dead On Arrival, Missing, Wrong, Damaged, or Cosmetic (“ MWDC”) issues, or with 7 or more dead pixels. Lenovo will not make refunds, accept returns and allow exchanges for non-MWDC issues.

Software Products: Software Products may not be returned at any time once an order is placed.

Payment Options

Lenovo offers a variety of payment options for purchases made on Lenovo eShop, including VISA, Mastercard, American Express and Direct Deposit

For credit card orders

  1. A HKD1 pre-authorization will be requested on your credit card for security verification, it will be cancelled and returned to your credit card immediately.
  2. We will authorize the order total amount on your credit card, this authorization will be expired in 7-15 days and we will re-authorize after the expiry. The first authorized credit will be returned to your credit card.
  3. Lenovo will charge you officially ONLY when your product has been shipped. If your order contained two or more items, payment may be charged separately.

For Direct Deposit orders

Please send your bank receipt to hkcs@lenovo.com with your order number (429XXXXXXX) after payment has been deposited to our bank account


Need help? Email us via hkcs@lenovo.com!