Shopping Guidance

We start to build your computer shortly after your order is placed. It's not always possible to cancel your order, so it's best to check with our customer service team as soon as possible if you change your mind. Cancellation request can be raised but cannot be guaranteed.

You have up to seven (7) calendar days from the time you receive your item(s) to initiate exchange or return for Dead On Arrival, Missing, Wrong, Damaged, or Cosmetic (“ MWDC”) issues. To initiate an exchange or return, please email to hkcs@lenovo.com to contact Lenovo customer support representatives. For the avoidance of doubt, Lenovo will not make refunds, accept returns and allow exchanges for non-MWDC issues. Please visit our T&C page for details.

If your order contains damaged items upon arrival or something doesn't look quite right, please contact 25930388 press 2 and we'll arrange a replacement.

After your order is successfully placed, we will pre-authorize HKD1 on your credit card for security verification, it will be cancelled and returned to your credit card immediately.

After your order is placed, Lenovo will authorize a credit block with 7-15 days of validity. After the authorization failed, we will authorize another credit block again, and the first authorization will be cancelled and returned. Please rest assured that Lenovo will only charge you officially when the order is shipped.

Absolutely. As soon as we receive your order, we'll let you know. Your order will be accepted when we ship the product or deliver the service to you. For further information, please read our Terms and Conditions for Online Sales.

Our website uses 128-bit encryption - one of the most powerful encryption standards available - to protect all sensitive information that you transfer to us.

You can view your order status in one of two ways. If you're a registered Lenovo.com customer, simply login to My Account and click View my Orders. ?Alternatively, you may check your order by visiting our Order Status page.

Unfortunately, no. We're unable to ship orders internationally from outside Hong Kong due to export restrictions and policies. However, we have online stores throughout the world, so it's easy to order from Lenovo.com for your destination country.

We need someone to sign for delivery, so we can't ship to PO Boxes.

Our courier service provider would call you before they come to the address, you may communicate with them to arrange the best timing for your delivery.

It's entirely up to you whether you choose to create an account or checkout as a guest. Guest checkout is a speedy way to make a one-time purchase, but we won't store your billing and shipping information. You'll need to enter this again for any future purchases. Of course we'd love to see you create a Lenovo account or subscribe for email updates on exclusive offers and exciting new product launches. It's your choice.

By creating an account, you will be able to view your previous orders, create multiple shipping destinations and check the status of your delivery. You'll only need to enter your details once and you'll be ready to make a speedy checkout.

Just click on the My Account link located in the top right hand corner of our site. Sign in with your User ID and password, make the changes you want and save them.

Please visit our Lenovo's Privacy Policy page for detailed information on how we handle your sensitive information.