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We understand that product integrity is critical to customer trust in the Lenovo
brand. The key
focus areas in our product development therefore include:
Safety and ergonomics
We also strive to integrate customer feedback in a continuous effort to better meet
Lenovo is committed to ensuring that our products are safe throughout their entire
including manufacturing, transportation, installation, use, service, and recycling. Our
continual assessments during the product lifecycle help us to gain deep insight into
opportunities for risk and cost minimization, as well as uncover new opportunities to enhance
and increase product marketability.
Our corporate strategies, policies, and guidelines are designed to support our
product safety. They also direct us in following applicable legal requirements, as well as
voluntary safety and ergonomics practices, wherever our products are sold.
To maintain our high standards of quality, we use an active closed-loop process
feedback mechanisms, including focus groups. The aim is to resolve issues quickly and to feed
the results back into manufacturing, development, and testing to ensure the issue does not occur
While our Technical Evaluation Center provides information and recommendations to
our Lessons Learned initiative helps to refine our processes and eliminate any recurring
problems. As a result, our product repair rates are among the lowest in the industry.
As part of our corporate policy on quality, senior executives set clear objectives
results in terms of improved quality and customer satisfaction. In addition, our employees are
asked to contribute to the success of our quality management system. To see our product quality
policy, click here.
Once a product’s development phase is completed, it undergoes a series of
prior to production. This includes ongoing customer simulation evaluations and audits of
products used as they were intended to be used.
Additionally, a sample of products undergo extended tests, looking at different
and software options, as well as various standard customer applications. Technical teams are
also on hand to support on-site installations for customers.
During and after the installation, there is ongoing dialogue between the customer
and Lenovo to
ensure timely feedback on installation progress. This allows corrections to be quickly put in
place, and for the team to preempt potential issues.
Safety and Ergonomics
To further ensure that all our products are safe throughout their lifecycle, we
have a strict Product Safety and Ergonomics Policy in place, as well as corporate
strategies and guidelines.
In addition, each employee has a personal responsibility to advance the following
Meet all applicable legal requirements, as well as other voluntary safety and ergonomics
practices, wherever our products are sold.
Select suppliers that demonstrate a similar commitment to safety.
Provide customers with adequate information to enable them to use our products safely.
Foster employee involvement and provide appropriate resources to develop, implement, and
continually improve product safety initiatives.
Investigate product safety incidents and take prompt remedial action to protect our
customers and employees.
Report safety initiatives and incidents to senior executive management.
The following table shows the safety assessments that occur during each life
cyclestage of a
Point in Product Life Cycle
Hardware Safety Assessed?
Development of product concept
Manufacturing and production
Marketing and promotion
Storage distribution and supply
Use and service
Disposal, reuse or recycling
1 – Too early at this stage
2 – Not relevant at this stage
While we always focus on the highest standards of product safety and quality, as
well as customer satisfaction, there have been instances when products have been recalled. On
these rare occasions, we strive to act swiftly and decisively. For information on our past
product recalls, click
Our aim is to deliver world-class products and services that can be used by
those with disabilities. By focusing on human factors, smart design, and intuitive
functionality, we are able to help those with hearing, vision, and mobility limitations get the
most o ut of their computer experience.
As well as adhering to best practices, we therefore:
Test our products with a variety of Assistive Technologies (AT), including screen readers,
screen magnifiers, and speech recognition software.
Maintain an accessibility policy for our products and services, including a closed-loop
process to ensure compliance.
Consider accessibility throughout the design cycle and consult with persons with
disabilities for further input.
For more information on how we provide people with disabilities greater access to
technology, click here.
Lenovo’s products are designed, tested, and approved to meet worldwide standards
safety, electromagnetic compatibility, ergonomics, and other regulatory requirements. Our
processes and controls help ensure our products comply with the laws and regulations in each
country to which we ship.
For more information on compliance, including product compliance documents, click here