faq

Can I earn rewards on Lenovo Managed services or Software subscriptions?

Rewards can not be earned or redeemed on Lenovo Managed services, Deployment services or Software Subscriptions.

Can I earn rewards on Data Center products, Lenovo Managed services, or Software Subscriptions?

Rewards cannot be earned or redeemed on Lenovo Data Center products, Lenovo Managed services, or Software Subscriptions.

How soon after my purchase will I see my rewards earned in my account?

Pending rewards will show in your account dashboard within 24 hours of purchase.

Do I get rewarded for my birthday?

Yes! If you added your birthday to your profile, you could earn 2X rewards (that’s 4% back on purchases) during your birthday and the next 30 days to follow.

How do the referral rewards work?

Both you and your referred friend will each earn $100 value of points. To qualify, please follow these steps:
1.Share your unique referral link with your friend (the link can be found in My Lenovo Rewards dashboard in the left hand corner under your name)
2.Your friend must sign up to become a My Lenovo Rewards member using the link that you provided
3.Your friend will need to make a qualifying purchase of HKD2,000 or more

How long does it take to earn rewards after completing a product registration, product review or product question?

Please allow up to business days for your points to reflect in your account. If you are still experiencing issues, please contact 2593 0388

How many referrals can I earn rewards on?

You can earn rewards for referrals up to 10 times per calendar year. That is a value of HKD1,000 per year for referring friends.

If I return or cancel an order that I used rewards on, how long does it take for my reward points to be returned to my account?

After your returned or canceled order has been successfully processed, your reward points that were redeemed from the order will be automatically applied back to your account to use. If you experience any issues receiving your rewards after your order has been returned or canceled, please contact 2593 0388

How can I ensure that I successfully returned/canceled my order?

Please allow up to 72 hours for Lenovo to process your returned/canceled order. You will receive a confirmation email once the order has been processed.

What if I use only a portion of the value of the Reward? What happens to the remaining value of the Reward?

Rewards not redeemed at the time of purchase will remain in your account until the 6th month expiration date. Available and expiring rewards can be viewed in your dashboard.

My Lenovo Rewards Survey Drawing Terms and Conditions:

Take the survey at the end of a call or chat with a Lenovo sales representative to enter into the drawing

Customers are allowed one entry into the weekly contest (Monday – Sunday)

The weekly winner will be notified via email and the points will be added to their My Lenovo Rewards account within 24 hours of the email.

Customers must enroll in My Lenovo Rewards in order to receive the rewards dollars.

Rewards will expire after 6 months if are not used.

Offer only available to Hong Kong customers.