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My Lenovo Rewards FAQ

My Lenovo Rewards FAQ

FAQ

  • What is the My Lenovo Rewards Program?

    My Lenovo Rewards is Lenovo's loyalty program for Hong Kong Lenovo.com, Lenovo Pro & Education. As a My Lenovo Rewards member, you will earn reward points up to 3.00% of paid purchases as well as access to special promotions & product announcements.Rewards are redeemable toward future purchases.

  • How to Sign up for My Lenovo Rewards?

    Enroll for My Lenovo Rewards for yourself and Lenovo Pro Rewards for Work and select the opt-in for My Lenovo Rewards/Lenovo Pro Rewards

  • I haven’t received my Welcome email?

    Be sure to check your junk email. If you are still unable to locate your welcome email after 24 hours, please call our customer service team and provide the name and email registered for My Lenovo Rewards.

  • Is My Lenovo Rewards the same as “My Account” on lenovo.com?

    No, but members access their rewards dashboard through My Account. For customers who don’t have a “My Account,” an account will be created with registration. For customers who already have a "My Account," Rewards registration is available through your "My Account".

  • Where can I find the status of my rewards?

    Rewards can be viewed when you sign into your Lenovo account, under “View My Rewards”.

  • How do I reset my “My Account” password? I can’t remember my password?

    Forgot your password? Click Here

  • Can My Lenovo Rewards be linked to more than one email address?

    No, My Lenovo Rewards can only be associated with 1 email address.

  • Can I combine and/or consolidate multiple Lenovo accounts?

    Rewards accounts cannot be combined or consolidated.

  • What should I do if I have more questions about my Rewards?

    Please call 2593 0388 followed by Option 2 and then Option 1 for personal accounts or 2593 0388 followed by Option 2 and then Option 2 for business accounts.

  • Do I have to sign in before making a purchase?

    Yes, You must be signed-in to your account and enrolled in My Lenovo Rewards to earn rewards on eligible purchases.

  • What happens to my rewards if I cancel or return an order?

    You will receive the rewards you used on your canceled/returned order once the cancellation/return process is complete. If you are still experiencing issues, please contact the customer service team at 2593 0388

  • Can I earn rewards on Lenovo Managed services or Software subscriptions?

    Rewards can not be earned or redeemed on Lenovo Managed services, Deployment services or Software Subscriptions.

  • What does 2x,3x or 4x points mean?

    My Lenovo Rewards offers bonus point multiplier events such as 2x and 3x. This allows members to earn bonus points on your purchasers, 2x is calculated at 6% and 3x is calculated as 9% and 4x is calculated as 12% reward points.

  • How do I earn rewards?

    Earn minimum 2% on all paid purchases on Lenovo.com, Lenovo Pro & education stores. View “My Account” for other activities that can earn you rewards.

  • How are points calculated?

    Rewards are calculated on your subtotal before taxes, shipping and payment. Total order reward value can be viewed in cart.

  • What are pending rewards?

    Pending rewards are rewards issued but not yet redeemable. Rewards are available for redemption 30-day post invoice. Pending rewards can be viewed in your My Lenovo Rewards account dashboard.

  • Can I earn points for purchases made before I was a My Lenovo Rewards member?

    Rewards are not retroactive and cannot be applied to orders prior to enrollment.

  • What are engagement activities?

    My Lenovo Rewards has a variety of different activities for members to participate located in your rewards dashboard! If you have questions or concerns on your engagement activities please contact our customer service team 2593 0388.

  • Is there a limit to the rewards I can earn?

    Yes, there is an annual limit of HK$13,333 in My Lenovo Rewards. Members can still shop but after earning HK$13,333 in Rewards in the same calendar year your purchases will not be eligible for Rewards.

  • Will I receive My Lenovo Rewards in connection with a price match?

    Yes, however, you will not be eligible to receive any bonus My Lenovo Rewards being offered in association with the applicable Lenovo Product pricing.

  • How do I redeem my rewards on a product?

    To redeem your rewards, follow these steps:
    1.Ensure you have logged in to your My Lenovo Rewards Account
    2.Select the products you want to purchase and add them to your cart
    3.Navigate to your cart and proceed to checkout
    4.At the payment method section, you’ll see the option to redeem your available rewards. You can also select “Remove” to save your rewards for future purchase
    5.If you choose to redeem, the rewards will be automatically applied to your cart. Rewards applied to orders will also be displayed on in-cart order summary

  • Can I pay for my order with multiple payment methods?

    Yes!

  • What if I don't have enough Rewards to buy what I want? How do I combine other forms of payment?

    Redeemable awards can be easily applied in cart at the time of checkout. Use as many or as few to pay for all or partial payment. Select the rewards in the payment field and add additional payment methods.

  • Do My Lenovo Rewards expire?

    Yes, rewards expire 6 months after they become earned status. Rewards will expire at the end of the 6th month. To access your earned points status, please visit your My Lenovo Rewards dashboard. Look out for My Lenovo Rewards email notifications that include information on the status of your points.

  • If my points expire, Can I get my points retroactively if I wanted to buy an item using My Lenovo Rewards but at time was out of stock?

    Once your rewards are expired, we are not able to retroactively adjust your point balance.

  • My Lenovo Rewards Survey Drawing Terms and Conditions:

  • Take the survey at the end of a call or chat with a Lenovo sales representative to enter into the drawing

  • Customers are allowed one entry into the weekly contest (Monday – Sunday)

  • The weekly winner will be notified via email and the points will be added to their My Lenovo Rewards account within 24 hours of the email.

  • Customers must enroll in My Lenovo Rewards in order to receive the rewards dollars.

  • Rewards will expire after 6 months if are not used.

  • Offer only available to Hong Kong customers.

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