How do I check my order status?

You can view your order status in one of two ways.

  • If you're a registered customer, simply login to My Account and click View my Orders.
  • Alternatively, you may check your order by visiting our Order Status page.

What are eCoupons and where do I find them?

eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. eCoupons can be found on select products in our online store and deals pages, as well as on our affiliate partner sites. We also send out our latest eCoupon offers by email to our subscribers, so be sure to sign up to save.


Why should I buy a Lenovo product?

Lenovo offer an extensive range of computing products for home and business users. Our friendly Sales team are available on phone and chat to assist you to identify the best system to meet your needs.

Our Online Terms of sale can be found here.

Where can I buy a Lenovo product?

Lenovo sells its complete product range online. This means you will always get the latest model, built to your exact needs - delivered to your door free of charge. If you'd like to touch and feel our products, our retail partner JB Hi-Fi stocks a select range.

Where can I buy Lenovo products for my business?

Lenovo has an extensive and knowledgeable network of business partners who are available to help you choose from a range of PCs, accessories and unique technologies. To find your nearest authorised Lenovo corporate reseller click here.

How do I configure a laptop for purchase?

Many of Lenovo's computers can be customised to suit your exact requirements. You can choose the processor, operating system, hard drive, memory, warranty or accessory that's right for you.

I'm finding it hard to choose the PC that's right for me. Is there any easier way?

You can narrow down your choice based on price, screen size, processor, operating system, weight or usage. Alternatively, you always have the option to speak with one of our PC experts by calling us on 0800 446 833. View our contact hours.

eCoupons & Promotions

What are eCoupons and where do I find them?

eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. eCoupons can be found on select products in our online store and deals pages, as well as on our affiliate partner sites. We also send out our latest eCoupon offers by email to our subscribers, so be sure to sign up to save.

Does Lenovo offer discounted products for association members and employees?

Yes! We have an Affinity Discount Program called Share Lenovo. Members and their colleagues and families enjoy up to 20% off the Lenovo Online RRP and also receive other special deals and bonus offers. If your company or association would like to be part of Share Lenovo, please send us an email.

Does Lenovo offer discounted products for students?

Yes! Lenovo offers discounts for primary, secondary and tertiary students, as well a teachers, lecturers and academic staff. Please visit our Education Store for full details.

Shipping & Delivery

What are the delivery charges?

Lenovo offers free standard shipping and returns to addresses in Australia. We want your shopping experience with us to be risk-free and hassle-free.

How long will it take for you to deliver my order?

We'll start to assemble your order once we receive it and it will be ready to ship in around 8 business days. For most capital cities, delivery will take approximately five business days after your order is dispatched.

Occasionally, you may receive separate shipments if your order contains multiple products.

Click here to learn more about your delivery

Will you send me an email to confirm that you've received my order?

Absolutely. As soon as we receive your order, we'll let you know. Your order will be accepted when we ship the product or deliver the service to you. For further information, please read our Terms and Conditions for Online Sales.

How can I track the delivery of my package?

Once you've received your confirmation email with your order number, you will be able to login in track your delivery through our courier's website. Please note the package must be consigned for you to be able to track your item.

Can I have my purchase shipped overseas?

Unfortunately, no. We're unable to ship orders internationally from outside Australia or New Zealand due to export restrictions and policies. However, we have online stores throughout the world, so it's easy to order from for your destination country.

Does Lenovo ship to PO box addresses?

We need someone to sign for delivery, so we can't ship to PO Boxes, Australian Forces Post Offices, Private Mail Boxes or Locked Bags.

What happens if I'm not at home when your courier arrives?

Our courier will leave a card in your mailbox or at your front door to let you know how to pick up your package.

Payments & Checkout

What payment methods can I use?

We accept credit cards – Visa, MasterCard & American Express – PayPal, direct deposits.

Does Lenovo accept credit cards issued outside Australia and New Zealand?

We can only accept cards issued within Australia and New Zealand.

My credit card expires this month. Is this okay?

Unfortunately, you won't be able to use to purchase online. Time to get a new card.

Does Lenovo Offer payment plans?

Business Leasing* and Consumer Payment Plans* are available, please call  0800 446 833 to find out how.

*Subject to approval

If I pay by credit card, will it delay my order?

This will only happen if your card is low on funds and we can't complete your order. We'll contact you immediately to sort this out and get your package on its way to you.

My payment has been declined. What do I do now?

Contact your bank. There may be insufficient funds or your account may be blocked. Then call our friendly payment team (Australia, 1800 798 320 or NZ, 0800 451 671) to complete your payment.

Is it possible to pay by instalments?

This is only possible if you're using our 0% interest payment plan.

Can I use a foreign currency to make a payment?

Unfortunately, no. We only accept AUD (for Australian orders) and NZD (for New Zealand orders).

Oops! I accidentally paid twice.

It happens... just call our friendly payments team (Australia, 1800 798 320 or NZ, 0800 451 671) and they'll reverse the additional payment.

What's this additional $1 payment to Lenovo?

We only use this to verify the validity of the card you used. Don't worry – we reverse this once your order has been finalised.

I've changed my mind and want to pay a different way.

This is only possible it you're changing from a credit card payment to a direct deposit.

Help! My order won't go through.

It's probably one of these three simple things.

  • You're trying to ship to a PO Box or a parcel locker address. Sorry, no can do.
  • Your credit card expires this month. Time to get a new one.
  • You're requesting a delivery outside of Australia or New Zealand.

None of these? Just call our friendly payments team (Australia, 1800 798 320 or NZ, 0800 451 671) and they'll sort out the problem.

Oops. I think I've clicked the order button more than once.

We all do that every now and again. Not to worry – call or email us we'll sort out any duplicated orders in no time at all. Australia, 1800 798 320 or NZ, 0800 451 671.

I need an official copy of my invoice for tax purposes.

When we ship your order, we'll also send you an email with your official invoice. This will include our company details (including our ABN), together with the total purchase amount and GST paid. It's easy to print this pdf or save it to your own files.


Can I change or cancel my order after it's been placed?

Orders cannot be cancelled or amended after the Order is placed. Please review your Order carefully. If you need any further assistance, please consult Lenovo Post Sales team on 1300 557 073 (Option 2)

There were damaged items included in the package upon receipt? What should I do?

If your order contains damaged items upon arrival or something doesn't look quite right, please call 1300 557 073: option 2 and we'll arrange a replacement.

Returns & Refunds

For additional information, please read our Terms of Online

How do I return an item?

To set up a return online, please click here.

Please note that any authorized return must include the product and all accessories in their original packaging, along with all documentation (i.e., invoice, RSO - Return Sales Order, and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RSO. Returns that do not follow these steps will be refused by Lenovo.

Customer assumes risk of loss and damage for packages returned without an RSO

If at any point you require additional assistance with setting up your return, please contact Lenovo at 1300 557 073

When will my money be refunded when I've made a return?

Once we receive your return in our warehouse, we'll close your order. Refunds to credit cards take around 5 business days and the reversal of bank transfers usually take around 3-5 business days. Please note, these are estimates only and the actual time taken will depend on your bank's policies and processing times.

Parts, Services & Support

Where can I register my new Lenovo product?

If you have a account, simply login and choose Register a New Product.

If you don't have a account, please visit Product Registration.

How can I check the status of my warranty?

We have a Warranty Status Lookup tool that will answer this question. You'll need to enter your product Serial Number to do this. Once you've checked the status, you can also upgrade or extend your warranty.

Where do I go for Technical Support?

The best place to start is at the support section which includes resources such as drivers, software, manuals, self-help sections and tips submitted by Lenovo community members.

Additional helpful support from Lenovo customers and others can be found in the Lenovo forums.

If you still can't find what you need, you may either email us at or browse our support list to locate a phone number to call a Lenovo representative. Please note that charges may apply if your system's warranty has expired. This page also includes resources which can diagnose your system's issues over the web or assist with finding independent service providers in your area.

How do I order parts?

For current or recent-generation systems, please visit Accessories & Upgrades to order common replacements such as batteries, adapters, hard drives and memory.

If you cannot find what you are looking for online, please call us on 1300 557 073 and choose option 4.

My Account

Do I need an account to checkout?

It's entirely up to you whether you choose to create an account or checkout as a guest.

Guest checkout is a speedy way to make a one-time purchase, but we won't store your billing and shipping information. You'll need to enter this again for any future purchases.

Of course we'd love to see you create a Lenovo account or subscribe for email updates on exclusive offers and exciting new product launches. It's your choice.

What are the benefits of creating an account and how do I do this?

By creating an account, you will be able to view your previous orders, create multiple shipping destinations and check the status of your delivery. You'll only need to enter your details once and you'll be ready to make a speedy checkout.

Create an account

How do I modify my account details?

Just click on the My Account link located in the top right hand corner of our site. Sign in with your User ID and password, make the changes you want and save them.

How do I reset my password?

If you've forgotten your password, no problems. We can generate a new one and email it to you.

Forgot my password

You can also change your password by logging in to your Lenovo account.

Privacy & Security

Is ordering online safe?

Our website uses 128-bit encryption - one of the most powerful encryption standards available - to protect all sensitive information that you transfer to us.

What is Lenovo's privacy policy?

Please visit our Lenovo's Privacy Policy Policy page for detailed information on how we handle your sensitive information.


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