Tech support with the Premier difference

Advanced-level techs. E2E case management. Faster, first-time resolution.

Looking for a step-up for your business and your employees’ support experience? Lenovo Premier Support gives VIP treatment to both your IT staff and end users.

We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.

Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.

You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum. That’s the Premier difference.

Learn how Premier Support gives a lift to your business.

For more information or pricing, please contact your local Lenovo Account Manager or one of our trusted business partners.

  • Premier Support Center

    • Advanced technical support available 24x7x365
    • Dedicated phone number and no phone tree menu to navigate
    • Single point of contact for E2E case & escalation management
    • Hardware and OEM software support1
  • Technical Account Managers (TAMs)

    • Proactive relationship and escalation management
    • Personalized recommendations for your business
    • Robust quarterly reporting and account reviews
  • Priority Service Delivery

    • Top of the queue for service requests
    • Next-business-day onsite labor2
    • Parts prioritization2
<< Scroll to compare support packages >>

Features

Lenovo Depot Support (Standard) Lenovo Onsite Support Lenovo Premier Support
Call Center Support for basic troubleshooting, out-of-box and technical issues
24x7x365 Advanced technical support with dedicated phone number
Warranty claims including parts and labor2

Standard SLAs

Standard SLAs

Next-business-day onsite labor & parts prioritization2

Comprehensive hardware & Original Manufacturer (OEM) software support1
Single point of contact for simplified end-to-end case management
Technical Account Managers for proactive relationship and escalation management
Standard suite of reporting (dispatching, service level, repeats, in/out warranty)3,4
Lenovo Commercial Portal for install base details, service ticket status and reporting to help identify trends and proactively address issues3,4
Asset tag option and Premier Support Center contact info
Lenovo Depot Support (Standard) Lenovo Onsite Support Lenovo Premier Support
Call Center Support for basic troubleshooting, out-of-box and technical issues
24 x 7 x 365 Advanced technical support with dedicated phone number
Warranty claims including parts and labor2

Standard SLAs

Standard SLAs

Next-business-day onsite labor & parts prioritization2

Comprehensive hardware & Original Manufacturer (OEM) software support1
Single point of contact for simplified end-to-end case management
Technical Account Managers for proactive relationship and escalation management
Standard suite of reporting (dispatching, service level, repeats, in/out warranty)3,4
Lenovo Commercial Portal for install base details, service ticket status and reporting to help identify trends and proactively address issues3,4
Asset tag option and Premier Support Center contact info
  • 1
    Not included:
    • Enterprise software applications
    • Non-Lenovo supplied software
    • Non-warranty spare parts and servicing
  • 2 Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery.
    Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 4:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.
  • 3 Not available in all countries.
  • 4 Various levels available. Select criteria apply. Contact your local sales representative for more details.

Lenovo reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to be sure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. All images are for illustration purposes only. For full Lenovo product, service and warranty specifications visit www.lenovo.com. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo.

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