TERMS OF SALE

Thank you for choosing Lenovo. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products and services on The Lenovo online store.

The Lenovo online store (‘Lenovo Store’) is operated by Lenovo (India) Private Limited, a company incorporated under the laws of India with its registered office at Roach Icon, Level 2 Doddenakundi Village, Marathahalli Outer Ring Road, Marathahalli Post, KR Puram Hobli, Bangalore 560037, India which is selling Lenovo branded products to you over the Online Store. For the purposes of these Terms of Sale, Lenovo (India) Private Limited will be referred to as “Lenovo”, “we” or “us”.

These Terms of Sale also apply to the Lenovo Pro Business Store, Lenovo Refurbished Store and the Lenovo Corporate Store, which are part of the Lenovo Store. These stores can have additional terms and conditions in which case, those terms will prevail over these Terms of Sale in case of any conflict or ambiguity.

THESE TERMS OF SALE APPLY TO YOUR TRANSACTIONS AND ORDERS PLACED ON THE LENOVO STORE. BY ELECTRONICALLY ACCEPTING THESE TERMS OF SALE PRIOR TO PLACING AN ORDER ON THE ONLINE STORE, YOU CONFIRM YOUR ACCEPTANCE TO BE BOUND BY THESE TERMS OF SALE AND THE SAME WILL BE CONSIDERED AS VALID AND BINDING ON YOU. IF YOU ARE ACCEPTING THESE TERMS OF SALE ON BEHALF OF ANOTHER PERSON OR A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE FULL AUTHORITY TO BIND THAT PERSON, COMPANY, OR LEGAL ENTITY TO THESE TERMS.

PLEASE READ THE BELOW TERMS OF SALE CAREFULLY:

1. DEFINITIONS
   • "Business Days" means a day which is not a Saturday, Sunday or regional public holiday and national holidays in India.
   • “Customer” means the person or legal entity identified in Lenovo’s Invoice.
   • "Product" means the Lenovo branded products provided to you under these Terms of Sale which can be either hardware, software, services or service parts. Lenovo hardware products can either be ‘Ready-To-Ship’/ ‘RTO’ which are off-the-shelf hardware, or ‘Configured-To-Order’ / ‘CTO’ which are hardware products manufactured based on the Customer’s specific specifications and customizations. “Product” shall also refer to the Lenovo branded products orderable over the Lenovo Pro Business Store, Lenovo Refurbished Store and the Lenovo Corporate Store.
   • "Invoice" is the invoice issued by Lenovo and mailed to you after shipment of your ordered item(s) showing their price and any applicable taxes at the time of billing.
   • "Order" is the order placed by you in accordance with these Terms of Sale.
2. FORMATION OF CONTRACT
   1. When you place an order, you are making an offer or request to buy a product. We will send you an email to confirm that we have received your order, but this does not mean that your order has been accepted. Your order is accepted only when we notify you that the product has been shipped. If your order contains multiple products, they may be shipped separately. Lenovo may cancel, reject, or limit an order at any time, even after sending an order confirmation email, for reasons such as product unavailability, pricing or system errors, or suspected fraud. If this happens, any amount paid for the cancelled product(s) will be refunded.
   2. The Products sold are subject to these Terms of Sale to the exclusion of any other terms and conditions stipulated to referred by you. Neither Lenovo’s acknowledgement of a purchase order nor its failure to object to conflicting, different or additional terms and conditions stipulated or referred to by you shall be deemed to be an acceptance of such terms and conditions or a waiver of the provisions thereof.
3. TITLE AND RISK
   3. Title to and risk in the Products shall pass to you upon delivery of the Products to you. In case of any software, title to and risk on such software shall be governed by the provisions of the software license.
   4. Any visible damage, shortages, or DOA products must be reported to Lenovo Customer Service within 24 hours of delivery, and damaged or tampered packages should be refused at delivery. Failure to report within this timeline will mean you have accepted the package and no further claim will be entertained by Lenovo in this regard.
4. WARRANTY
   5. The Products purchased over the Lenovo Store carry the Lenovo standard warranty that is applicable on such Products. Please visit https://www.lenovo.com/in/en/services/ for understanding more on the warranty coverage for the Product.
   6. Lenovo will not be responsible or liable to comply with any warranties over and above or in addition to the warranties provided with the Product. Lenovo disclaims all other warranties and conditions, express or implied, statutory or otherwise, including without limitation, warranties of merchantability, merchantable quality and fitness for a particular purpose, and warranties and conditions against hidden or latent defects.
5. LENOVO CERTIFIED REFURBISHED PRODUCTS
   7. This section applies specifically if you order a Lenovo Certified Refurbished product. Lenovo Certified Refurbished product can refer to any of the below, which are offered for sale on the Lenovo Refurbished Store:
      1. An unopened, unused and canceled Product that may contain imperfections like dust, dirt or scratches on the outer box or on the Product; or
      2. An unopened and newly refurbished Product that has been remanufactured from an opened and canceled Product.
   8. Lenovo Certified Refurbished Products may exhibit minor cosmetic imperfections, such as scratches, and may be packaged differently from new products. While these products may have a history of use, they undergo a rigorous refurbishment process to meet Lenovo’s quality and performance standards, and any cosmetic wear does not affect functionality. Original manuals, accessories, or certain options may not be included. For details on included items, please refer to the product description on our website or contact Lenovo Customer Service.
   9. Lenovo Certified Refurbished Products also are covered by Lenovo’s standard warranty. Lenovo will not be liable for with any warranties over and above or in addition to the warranties provided with the Product. Lenovo disclaims all other warranties and conditions, express or implied, statutory or otherwise, including without limitation, warranties of merchantability, merchantable quality and fitness for a particular purpose, and warranties and conditions against hidden or latent defects.
   10. Although batteries supplied with Lenovo Certified Refurbished Products are tested against Lenovo refurbishment standards, please note that capacity and runtime of such batteries may differ from those supplied with a brand-new device.
   11. No returns will be accepted on account of any reason including for having imperfections like dust, scratch or dirt on the outer box or product. In case of any hardware failure in the Lenovo Certified Refurbished Product(s) within 7 days of its delivery, please contact Lenovo Customer Service.for support.
   12. In case of any conflict between these Terms of Sale and the additional terms and conditions specific to the Lenovo Certified Refurbished product, the latter will prevail.
6. ACCOUNT CREATION, USAGE, DELETION AND TERMINATION
   13. If you choose to create an account (“Account”), you are required to select a User ID and a password. You may not transfer or share your username and password with any third parties.
   14. You are solely responsible for maintaining the confidentiality of your account login credentials, preventing unauthorized access, and for all activities carried out through your account.
   15. You represent and warrant to us that all information you provide to us is true, accurate, current and complete, and you agree to maintain and promptly update such information to keep it true, accurate, current and complete. If we believe or suspect that such information is untrue, inaccurate, not current, or incomplete, we may deny or terminate your access to the Lenovo Store (or any portion thereof).
   16. You agree that we, for any reason in our legitimate commercial discretion, may immediately terminate your access to the Lenovo Store at any time, for any reason including for any breach of these Terms of Sale at your end. You agree that we will not be liable to you or any other party for any termination of your access to the Lenovo Store or deletion of your account.
   17. We may delete or suspend user accounts and/or remove content if we determine or suspect that those accounts or content violate the Terms of Sale, or the applicable laws. When you provide any information on the Lenovo Store regarding a third party, you represent and warrant to us that you have the third party’s consent to do so.
7. PRICING & SHIPPING
   18. Prices displayed on the Lenovo Store are current, in Indian Rupees (INR), inclusive of applicable taxes, and may change without prior notice. The tax breakup will be reflected in the invoice. We will not accept payment in any other currency other than INR. If you pay using an international credit or debit card, the final amount may vary due to exchange rate fluctuations and any currency conversion or other fees charged by your bank or card issuer. Please contact your bank or card issuer for details of such charges.
   19. Lenovo strives to ensure accurate pricing; however, occasional pricing or data entry errors may occur. Lenovo reserves the right to correct such errors and, where an order is placed at an incorrect price, either cancel the order or offer you the option to proceed at the corrected price or cancel for a full refund. Once an order is shipped or delivered, subsequent price changes will not apply, and no price match, price adjustment, or refund will be available. Discounts, coupons, and promotional offers may be subject to separate eligibility, validity, and product-specific terms and conditions.
   20. All orders are acknowledged at current pricing. We will bill at the price in effect at the time of receipt of payment.
   21. Ordinarily, Lenovo’s order confirmation email will mention the method of shipment. However, Lenovo reserves the right to use any alternative shipment method to deliver the Products if your location is unserviceable by the method of shipment as mentioned in the order confirmation email. In case of any delay in such delivery, Lenovo will not be liable to you. You are not required to pay any additional charges for delivery to the delivery person, unless we have informed you about such charges prior to delivery. In case of any such demand, please reach out immediately to Lenovo’s customer care.
   22. The Lenovo Store facilitates payment through multiple methods (Credit Card/Debit Card/Internet Banking/Wallet/EMI/UPI). You are required to choose any one of these methods of payment as per convenience. Please note that some of these methods may involve an additional charge that may be charged by the issuing bank or NBFC at the time of making the payment.
   23. Once the Order has been placed, the period of processing and shipping will be available and updated on the Online Store. Any order placed with Lenovo cannot be cancelled for refund of full amount once it has been processed and shipped.
   24. Customer shall pay any applicable sales, use or similar taxes, fees or duties on the Order unless Customer provides exemption documentation to Lenovo. Customer is responsible for taxes, if any, on Products from the date Lenovo ships them to Customer. No other discounts, quantity entitlements, or promotions apply unless agreed in writing by Lenovo. Delivery charges, if applicable, will be as specified in an invoice.
   25. Order is considered as placed on the Lenovo Store only when the payment is made on the Online Store.
8. PRE-ORDERS OF PRODUCTS
   26. Products available for pre-order before release will be clearly identified on the Lenovo Store. You will need to pay the entire value of the Product for pre-ordering the Product. Once a pre-order is successfully placed, You will receive an acknowledgment email confirming receipt of the order, the pre-order details, and the estimated shipping date. However, the order will be deemed confirmed only upon issuance of a shipment confirmation email. You may place multiple pre-orders and may also pre-order a Product while purchasing an in-stock Product, in which case the available product will be shipped separately. Pre-orders may be cancelled independently without affecting other purchases.
   27. Lenovo will aim to deliver your product in the time outlined in the pre-order acknowledgment email Lenovo sends to you. However, please note that actual shipping date may vary. Should your pre-order be unable to be fulfilled for any reason, Lenovo will contact you via the email address you provided.
   28. You have the right to cancel your pre-order at any time before your pre-order is ready for shipping. Please reach out to the Lenovo Customer Service for any such cancellation request.
   29. Lenovo reserves the right to not accept or cancel a pre-order for any reason at its discretion, including, but not limited to whether availability of the Product(s) is low or out of stock; an error in the price or description of the pre-order product; or your pre-order is deemed to be suspicious or fraudulent. If you have received your pre-ordered product and wish to return it, please refer to the Returns section of these Terms of Sale.
   30. Please note the shipping date for pre-ordered Product(s) is subject to change. Any changes to proposed dates will be communicated to you by email. Lenovo will not be liable for any delays, postponement, changes to or discontinuation of product.
9. TAXES
   31. By providing GST details and placing an order on the Lenovo Store, you confirm that the GST information submitted by you, including GSTIN, legal name and billing address, is accurate and complete.
   32. Your eligibility for Input Tax Credit (ITC) is subject to applicable GST laws, and Lenovo will not be responsible for any denial, reversal or recovery of ITC attributable to you.
   33. Where applicable, returns, replacements, refunds and related credit notes will be processed in accordance with Lenovo policies and applicable laws.
   34. You are solely responsible for maintaining records required under GST laws and for any tax impact arising from incorrect information, misuse of GSTIN or non-compliance attributable to you. Lenovo may recover any resulting tax liability from you and may update these terms from time to time.
   35. If you are required to deduct tax at source (TDS) on payments made to Lenovo, you must comply with applicable tax laws, deposit the TDS with the Government within the prescribed timelines, and provide the relevant TDS certificate/details to Lenovo. You are responsible for ensuring accurate deduction and reporting of TDS against Lenovo’s PAN and will bear any loss, liability, interest, penalty or cost arising from incorrect deduction, non-deduction, delayed deposit or incorrect reporting. Any adjustment of TDS against future payments to Lenovo will be permitted only after you provide valid proof of tax deposit in Lenovo’s name.
10. FORCE MAJEURE
    36. Lenovo shall not be liable for any delay of failure in performing any of its obligations under these Terms of Sale if such delay is caused by circumstances beyond its reasonable control (‘Force Majeure’).
11. PRIVACY
    37. Lenovo recognizes that privacy is of great importance to individuals everywhere, including our customers, website visitors and product users. This is why the responsible use and protection of personal data under our care is a core Lenovo value. Information about how Lenovo processes personal data, the purposes for which personal data is processed, and the rights available to data subjects is set out in the Lenovo Privacy Statement. If you have any further questions or concerns, please feel free to reach us at privacy@lenovo.com.
    38. By placing an order on the Lenovo Store, you acknowledge that the Lenovo Privacy Statement has been made available to you and that personal data relating to your order will be processed as described in the Lenovo Privacy Statement and in accordance with applicable law.
    39. Credit card and Debit card information are not collected nor stored by us. This information is collected and processed directly by the authorized payment gateway provider(s).
12. LIMITATION OF LIABILITY
    40. In no event shall Lenovo be liable for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Lenovo has been advised of the possibility of such damages. Lenovo shall not be liable in contract or in tort for any loss or damage suffered and the Consumer’s rights are limited to those that are set out in these Terms of Sale and under applicable law.
    41. Lenovo will not be responsible for any liability arising out of the conduct of its employees, associates, contractors and suppliers that may cause any financial or other loss to you.
    42. You agree that Lenovo’s liability in any dispute will be capped at the total amount you paid for the Order or the Product in issue.
13. OFFERS AND CAMPAIGNS
    43. Lenovo may from time to time provide offers and campaigns on the Lenovo Store. Please refer to the terms and conditions of these offers and campaigns.
    44. Lenovo only facilitates financing offers on the Lenovo Store. The decision to provide financing and disbursement of the financing are independent decisions of the bank or NBFC and the financing offer will be an independent contract between the bank or NBFC and you. Lenovo will not be liable for any issues arising between you and the bank or NBFC in this regard.
    45. Lenovo reserves the right to either stop or change the terms and conditions of any of these offers and campaigns on the Lenovo Store at any point of time without any notice to the customers. Lenovo assumes no liability to customers in this regard.
14. OUT OF STOCK SITUATIONS
    46. Our endeavor is to ensure that all Products listed on the Lenovo Store (non-CTO orders) are available in stock for dispatch to the buyer. In the unlikely event of a Product becoming out of stock after you have placed an order, we will inform you via email or phone and we will issue you a full refund of the amount you have paid.
    47. Lenovo reserves the right to change quantities ordered by you, even after you place an order.
15. DELIVERY OF PRODUCTS
    48. Orders placed before 12 noon for eligible Products may qualify for same-day shipping; orders placed after 12 noon are generally shipped within 24 hours. Express delivery (1–2 days after shipping) is available for select metro locations and PIN codes.
    49. Non-CTO Products are generally delivered within 3–5 business days in metro cities and 7–10 business days in non-metro locations, while CTO products are typically shipped within 4–12 weeks.
    50. Deliveries are made by Lenovo’s third-party logistic vendors between 10:30 a.m. and 9:00 p.m., Monday to Saturday, and may require a signature or OTP upon receipt.
    51. Customers are responsible for providing accurate billing and shipping information at the time of ordering the Product. Once an Order is billed, shipping or billing details cannot be changed.
16. PRODUCT RETURNS AND CANCELLATIONS

    Returns:

    52. If the Product experiences a hardware failure within 7 calendar days from the delivery date, and this issue is certified by our authorized service personnel, you are eligible for a refund. For claiming this refund, please reach out to customer care as per the details mentioned in the Customer Service and Grievance Redressal section below. Our third party logistics services partner will collect your Product from you and post receipt of the Product by Lenovo, the refund will be processed.
    53. Refunds will be transferred back to the original account from where the payment made. Please note that the refund process through third-party payment gateways may take 7-10 working days to reflect in the customer’s account.

    Cancellation:

    54. Ready to Ship (RTO) Models: If the ordered Product is a Ready to Ship model, you can cancel your order within 24 hours of placing it by contacting Lenovo Customer Service or reach out to our chat support team over the Lenovo Store. No cancellations will be accepted if the request is made after 24 hours.
    55. Configured-to-Order (CTO) Models: If the ordered Product is a Configured-to-Order model, no cancellation requests will be accepted once Order is placed.
17. EXPORT CONTROLS
    56. Orders placed through the Lenovo Store are subject to applicable export control laws. You may not export any Product ordered from the Lenovo Store to another country if prohibited by export control laws. If you do plan to export a Lenovo product to another country, you must obtain any legally required export licenses (or other government approvals) and prior written consent of Lenovo. Lenovo shall in its sole discretion decide without prejudice to its rights to deny any requests to export Lenovo branded products
18. CUSTOMER SERVICE AND GRIEVANCE REDRESSAL
    57. In case of any grievance or concern regarding your product or delivery, you are requested to take note of the below service and grievance redressal mechanism.
        • Level 1: Order Support
          Lenovo Customer Support
        • Level 2: If the unsolved query is related to Product Service or Warranty, please contact out Our Technical Support Team at https://www.lenovo.com/in/en/contact/ or please contact the following numbers listed below.

        Consumer / Idea / Yoga / Legion	Commercial /Think
        1800-419-7555 Mon to Sat : 10AM to 7PM	1800-419-4666 Mon to Fri : 10AM to 7PM

    58. In case your concern or grievance continues to remain open or unaddressed, you may please reach out to Lenovo’s Grievance Redressal Officer:

        Name of Grievance Redressal Officer: Mr. Santosh Kumar Mohanty
        Address: Lenovo (India) Private Limited, Roach Icon, Level 2 Doddenakundi Village, Marathahalli Outer Ring Road, Marathahalli Post, KR Puram Hobli, Bangalore 560037
        Email ID: grievance@lenovo.com

19. GOVERNING LAW AND JURISDICTION
    59. This Agreement shall be subject to and construed in accordance with the laws of India and the Parties hereby submit to the exclusive jurisdiction of the courts of Bangalore.
    60. All notices, demands or other communications required or permitted to be given or made under or in connection with this Agreement shall be in writing and shall be sufficiently given or made (i) if delivered by hand, or (ii) sent by pre-paid registered post, addressed to Lenovo, at the following address: Grievance Redressal Officer, Lenovo (India) Private Limited, RBD Icon, Level 2 Doddenakundi Village, Marathahalli Outer Ring Road, KR Puram Hobli, Bangalore 560037, Karnataka India or (iii) sent over email at grievance@lenovo.com
20. GENERAL
    61. The Lenovo Store sells and ships Products to end-user customers only, and we reserve the right to refuse or cancel your order if we reasonably suspect You are purchasing Products for resale and/or for further commercialization.
    62. Lenovo reserves the right to update or modify these Terms of Sale (or any part thereof) at any time without prior notice.
    63. The ownership and proprietary rights in the domain name of the Lenovo Store and its contents are owned by Lenovo. No part of the Online Store, the designs or the terms and references within shall be copied or transmitted for commercial purposes. Nothing contained in this Agreement shall give or be deemed to grant you, whether directly or by implication, any right, title or interest in or to the ownership or use of the trademarks and intellectual property. Purchases of Products on this Lenovo Store does not transfer any of the intellectual property related to the Products, their design or concepts to you.
    64. This Lenovo Store may contain hyperlinks to third party websites which are provided for your reference only. Lenovo does not own or control such third party websites and is not responsible for their contents. The inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators by Lenovo and you acknowledge that you will access such hyperlinks at your own risk and consequences.
    65. In no event shall Lenovo be liable for any damages whatsoever arising out of, or in connection with, your access of this Lenovo Store or any information contained at the Lenovo Store or any linked websites.
    66. Any fraud, neglect, deliberate omission, wrongful act or default conducted by you shall be subject to legal action and Lenovo shall not be responsible for your actions. Furthermore, you agree to defend, indemnify and hold Lenovo harmless from and against any and all claims, damages, costs and expenses, including advocate’s fees, arising from and related to your access and use of the Online Store.
    67. The Product’s color, actual size and accessories may vary from the visual representation on the Online Store.
    68. Lenovo reserves the right to modify the Online Store, in whole or in part. Lenovo may also make improvements and/or changes in the Products and/or the programs described in this information at any time. We will not be liable to you, or any third party should we exercise our right to modify the Online Store. If you object to any such changes, your sole recourse will be to cease access to the Online Store. Continued access to the Lenovo Store following notice of any such changes will indicate your acknowledgement of such changes and satisfaction with the Lenovo Store as so modified. In case of any material changes to the Lenovo Store affecting our rights or obligations, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting the updated terms on the Lenovo Store for your prior consent.
    69. Lenovo may at any time make changes to the policies and terms and conditions including the privacy policy, shipping policy, return policy without any prior notice and it may do so with no prior permissions from users of the site or service.

Revised as of September 2026