Collection from site

Lenovo Authorized Service Provider, Industry Trading, will contact you to arrange collection. Prior to the scheduled collection date, please ensure the equipment you are returning is packaged safely for the journey to our processing facility. Once confirmed, Industry Trading will:

• Phone you or the designated site contact to arrange a mutually agreeable date for collection.
• Email cartons labels for you to attach to the outside of each box.
• Advise of the approximate collection date.
• Arrange a trusted partner to collect from your business address within standard business hours
• Be available to answer any questions you may have.

Post collection

Following collection of equipment, Industry Trading will complete a certified data erasure and thorough inspection of each Asset collected, including:

• Power-on test.
• 3 pass data erasure (for equipment containing HDD's) utilising world-leading erasure software:
• Confirm functionality of the Assets running a diagnostic test.
• Perform a visual inspection to ascertain condition of the Assets.

You can feel safe that Lenovo's partner is handling your old equipment and data to the highest standards. Industry Trading, is accredited to ISO9001, quality ISO14001 environment, ISO27001 information security, ISO45001 Workplace health & safety and R2 Responsible Recycling standards. The data erasure process also adheres to the following international standards: https://www.blancco.com/about-us/supported-standards/

Your Responsibilities

Whilst engaging in the program, we request you abide by the following:

• Accurately describe the equipment type, model and condition to the Lenovo team.
• Package your equipment suitably for transport.
• Print and attach the labels provided by Industry Trading.
• Make available to the Industry Trading team when they attempt collection.
• Understand if your current devices are beyond the end of their useful life, they may not be worth a trade-in value.

Terms and Conditions

1. Eligibility

1. a. To be eligible for the trade-in program, you must be at least 18 years old and have legal ownership of the PC you wish to trade in.
2. b. The PC must meet our minimum condition requirements as specified on our website or communicated by our representatives.
3. c. Trade-in program is only available exclusively to Lenovo.com customers only.
4. d. You can only trade-in one device per new system purchased pending approval.

2. Trade-In Process

1. a. Evaluation: You must provide accurate information about your PC's make, model, and condition to get trade-in offer.
2. b. Offer: Based on the evaluation, we will provide an offer for your PC. This offer can only be used to get a discount on a new PC.
3. c. Acceptance: If you accept our offer, you must ship the PC to Lenovo Authorised partner Industry Trading.
4. d. Acceptance/Rejection: We reserve the right to accept or reject any PC offered for trade-in at our sole discretion.