Frequently Asked Questions
Lenovo accepts payment by valid Australian-issued credit cards (VISA, MasterCard & AMEX), *direct deposit, PayPal and
through Lenovo Financial Services processes. Your credit card will only be charged at or shortly after your Order
has been shipped or otherwise been made available to you. The process of payment for non-credit cards will vary
between payment methods and from time to time. Lenovo is not liable for any fees incurred by you as a result of your
chosen payment method. To inquire as to the payment processes for available methods of payment, please consult
Lenovo Post Sales on 13 LENOVO / 13 536686 (option 3) ("Lenovo Post Sales").
For orders with shipping time longer than 7 days, a new hold will be placed on your account, while we release the
original hold, to secure your purchase.
*For direct deposit payment, if Lenovo does not receive payment in 10 business days your order will be cancelled.
Shipping and Delivery
Lenovo does not deliver to PO Boxes or Parcel Lockers.
Lenovo uses DHL as its standard carrier for all deliveries. DHL policy requires a signature for delivery to be made.
Lenovo offers free standard shipping on nearly all products. Delivery time is estimated at 1 week after shipment to
most major metropolitan areas, and 2 weeks after shipment to other areas. Items may or may not ship together and you
may receive separate invoices if items not shipped together.
Accidental Damage Insurance
By obtaining a quote you agree the Lenovo Accidental Damage Insurance Combined Financial Services Guide & Product
Disclosure Statement is being made available to you, Please consider the relevant Combined Financial Services
& Product Disclosure Statement
(PDS) available on our website which contains important information on the policy features, benefits,
exclusions, how to make a claim, applicable excess, how to lodge a complaint, cooling off period and
rights, before making a decision to purchase the insurance product.
By clicking ‘Proceed to Checkout’ you agree that you have read and understood the Combined Financial Services
Product Disclosure Statement. You are also providing your consent to receive your policy schedule
Returns and Refunds
If you are not happy with your purchase, you can return it for a refund, based on your payment method, provided
a) Product (s) are undamaged ; and b) you contact Lenovo Post Sales (13 LENOVO / 13 536686 Option 3) or email email@example.com within 7 calendar days of the product being
delivered to you. Lenovo's return policy excludes Lenovo Clearance Products, Lenovo peripherals, Lenovo
third party goods or services and software Products. For more information, please refer to our Terms Of Online sales. Return products will be
to a restocking fee of 20% of the original purchase price (inc. GST).
Lenovo.com sells and ships products to end-user customers only. Lenovo may cancel your order if we suspect you
purchasing products for resale.
You may not export products purchased on Lenovo.com.au.
The maximum number of systems for each Online order is 5 units. Please call 13 LENOVO / 13 536686 for assistance
place large orders. If your order exceeds the quantity limit, Lenovo reserves the right to cancel the products
ordered in excess of the quantity limit.