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• Save up to an extra 20% on Think everyday pricing.
• Spend $15K, advance for FREE to Plus Tier with increased benefits.
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• Save up to an extra 25% on Think everyday pricing.
• Spend $50K, advance for FREE to Elite Tier with increased benefits.
Elite Tier Benefits
• Save up to an extra 30% on Think everyday pricing.
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Lenovo Premium Care

Service That’s Ready When You Aren’t

When things go wrong, we’re here to make them right. If you’re facing unexpected PC issues, our team of Premium Care technicians is ready to resolve them 24/7 so you can get back to doing what you love.
Why Your Device Needs Premium Care

Peace of Mind for Everyday Situations

Top Ranked Tech Support
We’re thrilled that Lenovo was awarded a top-three ranking in Laptop Mag’s 2023 Tech Support Showdown. And next year, we’re aiming to do even better.
Available via phone, chat, and email
‘Getting started’ and ‘how-to assistance’
Onsite support 1 and fast repair
Access to prioritized repair and support
Support for hardware and software
Preventative PC Health Check 2
Available devices

Standard Support

Business hours
Yoga, Legion, IdeaPad, Chromebook, tablets

Premium Care

24/7 1
Yoga, IdeaPad

Premium Care Depot

24/7 1
Depot Support
Chromebook, tablets

Products and offers are subject to availability. Lenovo reserves the right to alter product offerings and specifications, at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. Images are for illustration purposes only. For full Lenovo product, service and warranty specifications, visit www.lenovo.com.

Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo. Other company, product and service names may be trademarks or service marks of others. © Lenovo 2019. All rights reserved.

1 24/7 Support capability is available in select markets. Where unavailable, Lenovo will follow the best available SLAs.

2 Lenovo Tablets do not support onsite service. The service levels may vary between carry-in, pickup & return, or depot in specific geographic locations.

3 Preventive PC health check only available on Lenovo notebooks and desktops. Excludes Tablets.

Frequently Asked Questions

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Lenovo’s base warranty is rated excellent by Laptop Mag, 2023 , and covers remote troubleshooting from 8 AM to 8 PM EST, seven days a week. But one size doesn’t fit all, so we offer Premium Care for those who want a more comprehensive warranty with 24/7 support, onsite repairs, and more.
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Premium Care adds 24/7 support, ‘how to’ assistance with software and hardware, plus onsite support and rapid repairs to your base warranty.
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You can purchase Premium Care as long as your base warranty remains active. However, we recommend upgrading at the time of purchase or within ninety days.
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Visit our Warranty Lookup to check your device's current warranty status and coverage.
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For global phone support, click here.
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You can purchase Premium Care for your device here.
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You can extend a standard warranty by up to five years for additional peace of mind. Purchase a Warranty Upgrade that fits your needs. Terms & Conditions apply.
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Visit the Repair Status page on Lenovo's PC Support site.
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You can update Lenovo drivers by visiting the Drivers & Software page on Lenovo’s Support site. Enter your device's model or serial number to see available drivers and software updates. Select the appropriate driver for your operating system and download it. After downloading, run the installer and follow the on-screen prompts to complete your installation.
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All these services offer advanced 24/7 tech support with fast-track resolution. Premier Support is available for Think devices; most other devices, including tablets, will be eligible for Premium Care or Premium Care Plus. Premium Care Plus has the same features as Premium Care, with additional Accidental Damage Protection, automated virus or malware removal, automated performance checks, and a 3-year sealed battery warranty.

Can't find the answer to your question? Contact us.

Get Lenovo Premium Care Now

Upgrade your existing warranty to Lenovo Premium Care in just a few clicks.

Get Premium Care

Looking for a new device? Choose from Lenovo's world-class line of laptops and add Lenovo Premium Care for added support and protections.

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