What should I do if I am dealing with a paper jam in my printer?

This is a recommends products dialog
Top Suggestions
Starting at
View All >
Language
French
English
ไทย
German
繁體中文
Country
Hi
All
Sign In / Create Account
language Selector,${0} is Selected
Register & Shop at Lenovo Pro
Register at Education Store
Pro Tier Benefits
• Save up to an extra 20% on Think everyday pricing.
• Spend $15K, advance for FREE to Plus Tier with increased benefits.
Plus Tier Benefits
• Save up to an extra 25% on Think everyday pricing.
• Spend $50K, advance for FREE to Elite Tier with increased benefits.
Elite Tier Benefits
• Save up to an extra 30% on Think everyday pricing.
Reseller Benefits
• Access to Lenovo's full product portfolio
• Configure and Purchase at prices better than Lenovo.com
View All Details >
more to reach
PRO Plus
PRO Elite
Congratulations, you have reached Elite Status!
Pro for Business
Delete icon Remove icon Add icon Reload icon
TEMPORARILY UNAVAILABLE
DISCONTINUED
Temporary Unavailable
Cooming Soon!
. Additional units will be charged at the non-eCoupon price. Purchase additional now
We're sorry, the maximum quantity you are able to buy at this amazing eCoupon price is
Sign in or Create an Account to Save Your Cart!
Sign in or Create an Account to Join Rewards
View Cart
Your cart is empty! Don’t miss out on the latest products and savings — find your next favorite laptop, PC, or accessory today.
Remove
item(s) in cart
Some items in your cart are no longer available. Please visit cart for more details.
has been deleted
Please review your cart as items have changed.
of
Contains Add-ons
Subtotal
Proceed to Checkout
Yes
No
Popular Searches
What are you looking for today ?
Quick Links
Recent Searches
Hamburger Menu
skip to main content
{"backgroundColor":"#e6f4fa","sideMsg":"","data":[{"bannerInfo":{"t_id":"Page5ee766b0-cf68-44ff-b810-4e8d0a7ca9f0","language":{"en_au":"%3Cp%3E%3Cimg%20src%3D%22https%3A%2F%2Fp1-ofp.static.pub%2FShareResource%2Fglobalproject%2Fstylingupdate%2Fforlenovopro%2FLenovo-Pro.svg%22%20alt%3D%22logo%22%20width%3D%22102%22%20height%3D%2211%22%20style%3D%22text-wrap%3A%20wrap%3B%22%2F%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%26nbsp%3BCall%201800%20433%20272%20or%20chat%20now%20to%20get%20up%20to%20%24300%20discount%20on%20your%201st%20order%20of%202024%20with%20Lenovo%20Pro.%20T%26amp%3BCs%20Apply.%26nbsp%3B%3C%2Fspan%3E%3Cbr%20style%3D%22text-wrap%3A%20wrap%3B%22%2F%3E%3Ca%20target%3D%22_blank%22%20style%3D%22text-wrap%3A%20wrap%3B%20text-decoration-line%3A%20underline%3B%20color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3ECHAT%20NOW%3C%2Fa%3E%3C%2Fp%3E","en":"%3Cp%3E%3Cimg%20src%3D%22https%3A%2F%2Fp1-ofp.static.pub%2FShareResource%2Fglobalproject%2Fstylingupdate%2Fforlenovopro%2FLenovo-Pro.svg%22%20alt%3D%22logo%22%20width%3D%22102%22%20height%3D%2211%22%20style%3D%22text-wrap%3A%20wrap%3B%22%2F%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%26nbsp%3BCall%201800%20433%20272%20or%20chat%20now%20to%20get%20up%20to%20%24300%20discount%20%2B%20%2450%20reward%20points%20on%20your%201st%20order%20of%202024%20with%20Lenovo%20Pro.%20T%26amp%3BCs%20Apply.%26nbsp%3B%3C%2Fspan%3E%3Ca%20target%3D%22_blank%22%20style%3D%22text-wrap%3A%20wrap%3B%20text-decoration-line%3A%20underline%3B%20color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3ECHAT%20NOW%3C%2Fa%3E%3C%2Fp%3E"},"id":"Page5ee766b0-cf68-44ff-b810-4e8d0a7ca9f0"}},{"pcInfo":{"t_id":"","language":{},"id":""},"mAndTabInfo":"","bannerInfo":{"t_id":"Page0f789304-9e4d-475a-882d-11b67317e7b8","language":{"en_au":"%3Cp%3E%3Cimg%20src%3D%22https%3A%2F%2Fp2-ofp.static.pub%2FShareResource%2Fanz%2Fimg%2FMasthead_Carousel%2Flfs-logo--reversed.svg%22%20alt%3D%22logo%22%20width%3D%2290%22%20height%3D%2218%22%20style%3D%22text-wrap%3A%20wrap%3B%22%2F%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%26nbsp%3B24%20months%20Interest%20Free*%20with%20Latitude.%20Call%2013%20LENOVO%2F%2013%20536686%20or%20chat%20with%20us%20to%20place%20an%20order.%26nbsp%3B%3C%2Fspan%3E%3Ca%20target%3D%22_self%22%20style%3D%22text-wrap%3A%20wrap%3B%20text-decoration-line%3A%20underline%3B%20color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3ECHAT%20NOW%20TO%20ORDER%3C%2Fa%3E%3C%2Fp%3E","en":"%3Cp%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%3Cbr%2F%3E%3C%2Fp%3E%3Cp%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%3Ca%20target%3D%22_self%22%20style%3D%22text-decoration-line%3A%20underline%3B%20color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3E%3C%2Fa%3E%3C%2Fp%3E%3Cp%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%3Cimg%20src%3D%22https%3A%2F%2Fp2-ofp.static.pub%2FShareResource%2Fanz%2Fimg%2FMasthead_Carousel%2Flfs-logo--reversed.svg%22%20alt%3D%22logo%22%20width%3D%2290%22%20height%3D%2218%22%2F%3E%26nbsp%3B%3Cstrong%3E%3Cspan%20style%3D%22color%3A%20rgb(255%2C%200%2C%200)%3B%22%3ENEW%3C%2Fspan%3E%3Cspan%20style%3D%22color%3A%20rgb(255%2C%200%2C%200)%3B%22%3E!%3C%2Fspan%3E%3C%2Fstrong%3E%26nbsp%3BPay%20with%20Latitude%20at%20checkout%20%26amp%3B%20get%20EXTRA%2010%25%20off%20select%20Lenovo%20Products%20%2B%202X%20reward%20points.%26nbsp%3B%3C%2Fp%3E%3Cp%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%3Ca%20target%3D%22_self%22%20style%3D%22text-decoration-line%3A%20underline%3B%20color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3ECHAT%20NOW%20TO%20ORDER%3C%2Fa%3E%3C%2Fp%3E%3Cp%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%3Ca%20target%3D%22_self%22%20style%3D%22text-decoration-line%3A%20underline%3B%20color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3E%3Cbr%2F%3E%3C%2Fa%3E%3Cbr%2F%3E%3C%2Fp%3E"},"id":"Page0f789304-9e4d-475a-882d-11b67317e7b8"},"gInfo":{"t_id":"","language":{},"id":""}},{"pcInfo":"","mAndTabInfo":"","bannerInfo":{"t_id":"Page056418b2-c809-4c79-96d5-3e8b180fa58b","language":{"en_au":"%3Cp%3E%3Cimg%20src%3D%22https%3A%2F%2Fp3-ofp.static.pub%2Ffes%2Fcms%2F2022%2F09%2F20%2Fsgy8gw8u4tymopd8g2224x0drocvbb133978.png%22%20alt%3D%22zip-logo%22%20style%3D%22text-wrap%3A%20wrap%3B%22%2F%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%26nbsp%3B12%20months%20interest%20free*%20with%20ZIP.%20Call%2013%20LENOVO%2F%2013%20536686%20or%20chat%20with%20us%20to%20place%20an%20order.%26nbsp%3B*T%26amp%3BC%26%2339%3Bs%20Apply.%26nbsp%3B%3C%2Fspan%3E%3Ca%20href%3D%22https%3A%2F%2Fwww.lenovo.com%2Fau%2Fen%2Fprogram%2Fzipmoney%2F%3FipromoID%3Dau_sitewide_carousel_zip%22%20target%3D%22_self%22%20style%3D%22color%3A%20rgb(54%2C%2096%2C%20146)%3B%20text-decoration%3A%20underline%3B%22%3E%3Cspan%20style%3D%22color%3A%20rgb(54%2C%2096%2C%20146)%3B%22%3ELEARN%20MORE%3C%2Fspan%3E%3C%2Fa%3E%3C%2Fp%3E","en":"%3Cp%3E%3Cimg%20src%3D%22https%3A%2F%2Fp3-ofp.static.pub%2Ffes%2Fcms%2F2022%2F09%2F20%2Fsgy8gw8u4tymopd8g2224x0drocvbb133978.png%22%20alt%3D%22zip-logo%22%20style%3D%22text-wrap%3A%20wrap%3B%22%2F%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%26nbsp%3B12%20months%20interest%20free*%20with%20ZIP.%20Call%2013%20LENOVO%2F%2013%20536686%20or%20chat%20with%20us%20to%20place%20an%20order.%26nbsp%3B%3Ca%20target%3D%22_self%22%20style%3D%22text-decoration-line%3A%20underline%3B%20color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3ECHAT%20NOW%20TO%20ORDER%3C%2Fa%3E%3C%2Fspan%3E%3C%2Fp%3E"},"id":"Page056418b2-c809-4c79-96d5-3e8b180fa58b"},"gInfo":""},{"pcInfo":"","mAndTabInfo":"","bannerInfo":{"t_id":"Page78c84e6a-e5c7-46fa-af7e-83a56219a736","language":{"en_au":"%3Cp%3E%3Cimg%20src%3D%22https%3A%2F%2Fp4-ofp.static.pub%2FShareResource%2FJPResource%2FJP-Images%2Fworkstations-px%2Famazonmusic-unlimited-horizontal-black.png%22%20alt%3D%22Amazon%20Music%20Unlimited%22%20width%3D%22130%22%20style%3D%22text-wrap%3A%20wrap%3B%22%2F%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%26nbsp%3BGet%204%20months%20Free.%20%2412.99%2Fmonth%20after.%20New%20subscribers%20only.%20Terms%20apply.%26nbsp%3B%3C%2Fspan%3E%3Ca%20href%3D%22%2Fp%2Faccessories-and-software%2Fsoftware-subscription%2Famazon-subscription%2Frr00125299%3FipromoID%3Dau_pc_carousel_banner_amu%22%20target%3D%22_blank%22%20textvalue%3D%22LEARN%20MORE%22%20style%3D%22color%3A%20rgb(41%2C%2078%2C%20149)%3B%20text-decoration%3A%20underline%3B%22%3E%3Cspan%20style%3D%22color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3ELEARN%20MORE%3C%2Fspan%3E%3C%2Fa%3E%3C%2Fp%3E","en":"%3Cp%3E%3Cimg%20src%3D%22https%3A%2F%2Fp4-ofp.static.pub%2FShareResource%2FJPResource%2FJP-Images%2Fworkstations-px%2Famazonmusic-unlimited-horizontal-black.png%22%20alt%3D%22Amazon%20Music%20Unlimited%22%20width%3D%22130%22%20style%3D%22text-wrap%3A%20wrap%3B%22%2F%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%26nbsp%3BCelebrate%20the%20holidays%20with%20Amazon%20Music%20Unlimited!%20Dive%20into%20endless%20tunes%20of%20happiness.%26nbsp%3B%3C%2Fspan%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%20text-decoration-line%3A%20underline%3B%20color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3E%3Ca%20href%3D%22https%3A%2F%2Fwww.lenovo.com%2Fau%2Fen%2Fp%2Faccessories-and-software%2Fsoftware-subscription%2Famazon-subscription%2Frr00125299%3FipromoID%3Dau_pc_carousel_banner_amu%22%20target%3D%22_blank%22%20style%3D%22color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3EGET%204%20MONTHS%20FREE%3C%2Fa%3E%3C%2Fspan%3E%3C%2Fp%3E"},"id":"Page78c84e6a-e5c7-46fa-af7e-83a56219a736"},"gInfo":""}],"autoRun":true,"displayTerminal":"pc,tablet,mobile"}

What should I do if I am dealing with a paper jam in my printer?

Paper jams are a common issue with printers. Here are some steps you can take to resolve it. First, start by turning off your printer and unplugging it from the power source for safety. Next, open the printer cover and carefully remove any loose or partially fed paper. Make sure to pull it out in the direction of paper's path to avoid damaging the printer components. If you encounter resistance while removing the paper, avoid applying excessive force to prevent further damage.

What could be the problem if I have removed the jammed paper, but the printer still displays a paper jam error?

Even after removing the visible paper, there might be small bits of paper left inside the printer that are causing the error. To address this, take a closer look inside the printer using a flashlight. Check for any torn pieces or tiny debris that could be obstructing the printer's sensors. Use compressed air or a soft, lint-free cloth to gently clean the areas where you suspect there might be remaining paper bits. Make sure to avoid using any liquids or sharp objects that could damage the printer.

What can I try if I checked for remaining paper bits, but the paper jam error persists?

If the error message persists, there might be a deeper issue with the printer. Sometimes, the paper sensors can get stuck or misaligned, leading to persistent paper jam errors. To address this, locate the paper sensors in your printer. They are usually small plastic levers or switches that detect the presence of paper. Gently move these sensors back and forth to ensure they are in the correct position. Additionally, consult your printer's manual for specific instructions on troubleshooting paper jams or error messages related to paper feeding.

Should I consider professional help if I'm still having trouble with paper jams even after trying the troubleshooting steps?

If you've followed all the recommended troubleshooting steps and the paper jams persist, it might be time to seek professional assistance. Contact the customer support of your printer's repair service. They can provide expert guidance and assistance tailored to your specific printer model. They may also recommend bringing the printer in for inspection or repair if necessary.

Can outdated printer drivers cause paper jams?

While outdated printer drivers typically don't directly cause paper jams, they can contribute to printing issues that indirectly lead to jams. Printer drivers act as a bridge between your computer and the printer, ensuring smooth communication and proper functioning. Outdated or incompatible drivers may result in miscommunication between the computer and printer, leading to printing errors, including paper jams. To avoid such issues, it's recommended to keep your printer drivers up to date by visiting the website or using dedicated driver update software.

Can using duplex printing cause more paper jams?

Duplex printing, which allows printing on both sides of the paper, doesn't necessarily increase the likelihood of paper jams. Many printers are designed to handle duplex printing without significant issues. However, if you frequently experience paper jams during duplex printing, there might be an underlying issue with the printer, such as misaligned rollers or worn-out components. In such cases, it's advisable to follow the troubleshooting steps mentioned earlier or consult a professional for further assistance.

Can a faulty power source or fluctuating power supply contribute to paper jams?

While it's uncommon, a faulty power source or fluctuating power supply can potentially lead to paper jams or other printer issues. Insufficient or unstable power supply can disrupt the printer's internal mechanisms, causing irregular paper feeding or other malfunctions. To minimize the risk, ensure that your printer is connected to a stable power source and use a surge protector to safeguard against power fluctuations or electrical surges. If you suspect power-related issues, it's advisable to contact an electrician to examine the electrical connections in your home or office.

Can using low-quality or incompatible paper lead to paper jams?

Yes, using low-quality or incompatible paper can contribute to paper jams. Printers are designed to work best with specific types and weights of paper. Using paper that is too thin, too thick, or of poor quality can cause feeding problems and increase the likelihood of paper jams. It's important to use paper that meets the specifications recommended by the printer model. Check the printer's manual or website for information on the compatible paper types and weights to ensure optimal performance and reduce the risk of paper jams.

Can using paper with a high moisture content cause paper jam?

Yes, using paper with a high moisture content can increase the risk of paper jams. Moisture in the paper can cause it to stick together, making it difficult for the printer's feeding mechanisms to separate the sheets properly. This can lead to multiple sheets being fed at once, resulting in paper jams. It's important to store your paper in a cool, dry place and avoid exposing it to high humidity levels. If you notice that the paper feels damp or sticks together, it's best to replace it with fresh, dry paper to prevent paper jam issues.

Is there a way to avoid paper jams during large print jobs?

Yes, you can minimize the risk by not overloading the paper tray and ensuring the paper is aligned correctly. Also, consider using high-quality paper and pausing the print job occasionally to allow the printer to catch up.

Can I manually remove the jammed paper?

Yes, but do so cautiously to avoid causing further damage. Follow the printer's instructions for manual removal, and always remember to turn off the printer and unplug it before attempting to remove the jammed paper.

Can printing graphics or images lead to paper jams?

Printing graphics or images itself won't cause jams. However, using inappropriate paper types for such prints might lead to jams due to the increased ink coverage and potential paper curling.

Can a paper jam damage my printer permanently?

In most cases, a paper jam won't cause permanent damage if you handle it correctly. However, if you use excessive force or ignore frequent jams, it might lead to more severe issues over time.

What's the best way to clear a paper jam in a multifunction printer?

First, turn off the printer and unplug it for safety. Open the appropriate compartments, and gently remove the jammed paper, checking all possible areas. Once cleared, plug the printer back in and turn it on.

open in new tab
© 2024 Lenovo. All rights reserved.
© {year} Lenovo. All rights reserved.
Compare  ()
x