How can we help you?
Order & Shipping Status+
How do I check my order status?

Once your order has shipped you will receive a shipping confirmation email, which will include your tracking number and estimated delivery date.

Click here to check your order status.
Order Status and tracking information is provided through our Order Visibility Portal (OVP).

What are the delivery charges?

Lenovo offers free standard shipping and returns to addresses in Singapore. We want your shopping experience with us to be risk-free and hassle-free.

How long will it take for you to deliver my order?

Once your order has been shipped from our factory, please allow additional time for the item to be delivered to your door. Generally, order will take additional 1-2 weeks.

Delivery Location Quick Ship for Fast Delivery Estimated Delivery Times (after the product ships from warehouse) Custom to Order (CTO) Estimated Delivery Times (after the product ships from plant or factory)
Singapore 1-2 business days 1-2 weeks
Ship Date

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted on our order status site after your order is placed. Ship dates do not include delivery times. Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.

How can I track the delivery of my package

Once you've received your confirmation email with your order number, you will be able to login to Order Visibility Portal (OVP) to track your delivery.

Can I have my purchase shipped overseas

Unfortunately, no. We're unable to ship orders internationally. However Lenovo has a dedicated lenovo.com site in most countries. Please click on the relevant geo country you are residing in to complete your purchases.


Problems with Order+
Can I change or cancel my order after it's been placed?

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. Software delivered electronically cannot be cancelled at any point. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request.

Items missing?

If your order contains damaged items upon arrival, please call SG: 800-601-1481 option #2 or email sgcs@lenovo.com within 7 days from the time you receive the item.

Damaged product or shipping box?

If your order contains damaged items upon arrival, please call 1-855-2-LENOVO (1-855-253-6686, Option 3).

Need help activating your Microsoft Office Products?

For assistance activating and/or troubleshooting your Office product(s) please contact Lenovo Technical Support Team

For SG:
Technical Support Hotline (Standard Warranty)
Call 800-852-8100 or email aseansg@lenovo.com
Premium Care
Call 800 852 6104 or email premcaresg@lenovo.com
Premiere Support
Call 800-852-6103 or email sg_premier@lenovo.com

What do I do if my package shows delivered but I did not receive it?

Please call SG: 800-601-1481 option #2 or email sgcs@lenovo.com

What do I do if I am missing items from my package?

Please call SG: 800-601-1481 option #2 or email sgcs@lenovo.com within 7 days from the time you receive the item.

What do I do if my product arrived but is not functioning properly and/or will not power on?

Please contact Lenovo Technical Support team
Technical Support Hotline
Call 800-852-8100 or email aseansg@lenovo.com
Premium Care
Call 800 852 6104 or email premcaresg@lenovo.com
Premiere Support
Call 800-852-6103 or email sg_premier@lenovo.com

What do I do if my product arrived and it is physically damaged?

Please call SG: 800-601-1481 option #2 or email sgcs@lenovo.com within 7 days from the time you receive the item.

Special Lenovo Shopping Programs

At Lenovo, we consider our customers to be family. And as members of our family, we want them to have access to the best in savings.

No matter what you're looking for in a Lenovo computer, we have a loyalty program that can help you obtain great deals on a wide variety of Lenovo products, from laptops and desktops to computer accessories and smart home devices. And as a Lenovo customer, you are free to join any or all of the programs that save you the most money and offer the most rewards on your purchase.

Here's an overview of the customer loyalty programs Lenovo has to offer:

MyLenovo Rewards

Whether your thing is remote learning, working from home, or spending some free time in high-intensity gaming, MyLenovo Rewards is for you. As a MyLenovo Rewards member, you'll earn reward points up to 3% of paid purchases as well as access to special promotions & product announcements. Rewards are redeemable toward future purchases.

Registration for MyLenovo Rewards is quick, easy, and best of all, free.

Here's how it works: Every purchase gets rewards, with no minimum spend. Whether it's a new computer, hot accessories, gaming goods, or any other product on Lenovo.com, you're rewarded. All you need to do is shop, and your rewards are automatically applied at checkout.

Additional rewards are available when purchasing certain systems. And as a bonus, you can earn rewards by taking surveys, reviewing products, sharing deals with friends and family, or simply completing your profile. You'll even earn rewards each year on your birthday!

There are extra rewards available for purchasing Smart Home devices. Join the Smart Family and earn 2X rewards after your first Smart Device purchase and on any Smart Device Bundles. To sweeten the deal, purchase a Smart Home device and for the next year, you'll be automatically entered to win a free Smart Device once a month. Take optional surveys and answer Smart Device questions to receive even more rewards points to spend on smart products.

MyLenovo Rewards are available to redeem 30 days after an order is shipped.

Enroll for MyLenovo Rewards here or create a new Lenovo account and select the opt-in for MyLenovo Rewards.

LenovoPRO Business Program

If you own and operate a small business, then the LenovoPRO Business Program is the perfect companion. LenovoPRO offers volume-level discounts and offers to small businesses.

Discounts with LenovoPRO include up to an extra 5% off, every day, with savings that increase the more you spend. Additionally, members gain early access to Lenovo's best sales and can unlock free expedited delivery.

LenovoPRO members can also unlock 1:1 support, and will receive 1 year of free Think Premier Support. Members can streamline purchasing with business financing, with 1-click reorder and easy returns. And to help you stay productive, available exclusively with a LenovoPRO membership is Microsoft 365 for Business, including Microsoft Office, cloud services, and advanced security.

Members also receive access to the LenovoPRO community that enables small business owners to connect with each other and access educational content, expert advice, deals, and forums. Those offerings are particularly beneficial for those who work from home.

LenovoPRO even offers special programs for resellers.

Additionally, LenovoPRO benefits grow as your business grows, ensuring we'll be with you every step of the way on your journey to success. At the Pro level, those benefits include an extra 5% savings on Think products. The Pro+ level unlocks with $10k in annual spend, with savings beyond those at the Pro level. The Pro Diamond level unlocks after $50k in annual spend, with even more savings.

To top it off, the LenovoPRO "Price Match Guarantee" ensures LenovoPRO customers always receive the best available price from Lenovo. Join LenovoPRO for free here.

Other Lenovo Discount Programs

Lenovo partners with ID.me, a next-generation tool with a focus on security and protection, to safely validate your eligibility in our special offer programs. Savings are available for students and teachers, as well as military members and their families, seniors 50 and up, and medical professionals.

The way it works is simple. Just add your PC and accessories to your cart and verify your ID.me eligibility and your discounts are automatically applied. As with other Lenovo loyalty programs, enrollment is free.

Education is increasingly being delivered online, and Lenovo stands ready to help. Benefits for students include great discounts on new laptops and computers, with special financing options to make it even easier to get the tech you need for school, whether it's for face-to-face classes or remote learning. There are even special savings for teachers!

We're also proud to offer all active U.S. military members, reservists, veterans, and immediate family exceptional discounts off our "Web Prices" as thanks for everything you sacrifice.

Seniors 50+ enjoy additional savings on top-selling computers, including our ThinkPad line. Combine this special offer with instant savings for even more affordable options.

And for a limited time, Lenovo is trying to do its part in the response to COVID-19 by giving medical professionals an additional 5% off.

Savings continue to grow

On top of these loyalty programs, Lenovo offers weekly deals on a wide variety of products. As a member, you'll receive advanced notifications. Check out Lenovo.com to see what's new and exciting!

Whether you're a student taking classes online, a professional working from home, or a small business owner looking for the best deal, Lenovo has a loyalty program designed just for you! Again, join any or all of the programs that save you the most money and offer the most rewards on your purchase.

Return Policy+

Configured-To-Order ("CTO"): Lenovo will not make refunds, accept returns and allow exchanges for all CTO products.

Fixed Configuration: You have up to 7 calendar days from the time you receive your item(s) to initiate a return/exchange. To initiate a return/exchange, please email to sgcs@lenovo.com

Defective or Dead-on-arrival: For quality related returns (defined as Dead On Arrival, Missing, Wrong, Damaged, or Cosmetic ("MWDC") issues & 7 or more dead pixels), customers are allowed a full refund of their purchase price.

Non-Quality Issues: In the event you choose to return your product or do an exchange due to non-quality related reasons, Lenovo will consider your request but will have the absolute discretion to decide whether to allow the same. All returned items should have the original packaging intact and products unused. Lenovo's decision will be final & no appeals will be entertained. In the event Lenovo decides to allow the return/exchange of your product upon satisfactory inspection of the returned unit, Lenovo reserves the right to charge you a 25% fee for any opened unit (per unit) and a 15% fee closed box returns (per unit).

Software and Peripherals: Software and peripheral Products which are purchased as part of a packaged Product offering (i.e. Lenovo personal computer and/or tablet Products) ("Packaged Product") can only be returned for the purposes of an exchange or refund in its packaged entirety, along with the relevant invoice, and Lenovo will not allow an exchange or refund of individual items where were purchased as part of a Packaged Product.

A software and/or peripheral Product which was not purchased as a Packaged Product ("Individual Product") can only be exchanged for a Product with the same specifications, if a defect in the Product is proven. Lenovo does not provide refunds or credits for any Individual Products with proven defects, and in such a situation, Lenovo will instead conduct a one-to-one exchange for your defective Individual Product.

Where it is impractical to effect a one-to-one exchange for any Individual Product or a part of a Packaged Product, Lenovo reserves the right to replace the defective Product with a Product which is of similar or equal value.


How to Return an Item+
How do I return my order?

To return your order please email sgcs@lenovo.com

What is the status of my refund after an item has been returned?

Once your return has been received, Lenovo will perform a quality analysis of all returned merchandise which can take up to 10 business days. When completed Lenovo will process your refund credit. Please note based on your original form of payment it could take up to ten business days for your refund to be posted to your account. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.

How to Cancel or Change an Order

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request. To cancel or change an order please contact 800-601-1481 option #2 or email sgcs@lenovo.com

Why was my Order Cancelled?

Your order may have been cancelled due to one of the following reasons:

  • The payment method is not accepted, was rejected or declined
  • Payment method authorization failure
  • Lenovo inventory, website or internal system error
  • Information including but not limited to, the shipping address, billing address and payment information used to place on any order on Lenovo.com will be verified for security purposes. Orders may be automatically cancelled if verification is not successful.

Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.

Availability

Offers, prices, specifications and availability may change without notice. Lenovo will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error. Products advertised may be subject to limited availability, depending on inventory levels and demand. Lenovo strives to provide a reasonable quantity of products to accommodate estimated consumer demand.

Price Protection+
Lenovo Price Protection

Please refer to here


Payment Information+
Credit card authorization process:

During checkout, Lenovo will request a pre-authorization for the total order amount from your credit card company, this is not an actual charge. This is to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn't an actual charge. We proceed with the actual charge when your item ships. If you ordered more than one item, there may be multiple charges as items ship separately as they become available.

At times, we may have to re-authorize your credit card for the unshipped amount. This may result in a duplicate authorization that will be released according to your banks authorization hold policy. Again, this is a hold on the funds, not an actual charge.

Should you have query regarding payment, please email to seapayments@lenovo.com

Installment

Bank will hold the total order amount on the day of purchase and subsequently you will be charged monthly as per your installment selection. Orders will be charged before your item is shipped.

What payment methods can I use?

Lenovo offers a variety of payment options for purchases made on Lenovo.com, including:

  • VISA, Mastercard and American Express
  • 6 months or 12 months Interest free Installment
  • Direct deposit

Where can I obtain a copy of my invoice?

A copy of your order invoice can be downloaded directly through our Order Visibility Portal (OVP) once an order has shipped. Click here to login.


Shopping+
What kind of Lenovo PC is right for me?

Please contact Lenovo Sales at 800-601-1481 option #1 or chat with us at so we may assist you in choosing a product that is perfect for you!

Where did my quote go?

If you are unable to locate or view your quote, please contact Lenovo Sales at SG: 800-601-1481 option #1.

Does Lenovo offer discounts for students or educators?

Please click here for more information

What are eCoupons and where do I find them?

eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. We send out our latest eCoupon offers by email to our subscribers, so be sure to sign up to save.

How do I check my order status?

Once your order has shipped you will receive a shipping confirmation email, which will include your tracking number and estimated delivery date.

Click here to check your order status.
Order Status and tracking information is provided through our Order Visibility Portal (OVP).

What are the delivery charges?

Lenovo offers free standard shipping and returns to addresses in Singapore. We want your shopping experience with us to be risk-free and hassle-free.

How long will it take for you to deliver my order?

Once your order has been shipped from our factory, please allow additional time for the item to be delivered to your door. Generally, order will take additional 1-2 weeks.

Delivery Location Quick Ship for Fast Delivery Estimated Delivery Times (after the product ships from warehouse) Custom to Order (CTO) Estimated Delivery Times (after the product ships from plant or factory)
Singapore 1-2 business days 1-2 weeks
Ship Date

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted on our order status site after your order is placed. Ship dates do not include delivery times. Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.

How can I track the delivery of my package

Once you've received your confirmation email with your order number, you will be able to login to Order Visibility Portal (OVP) to track your delivery.

Can I have my purchase shipped overseas

Unfortunately, no. We're unable to ship orders internationally. However Lenovo has a dedicated lenovo.com site in most countries. Please click on the relevant geo country you are residing in to complete your purchases.

Can I change or cancel my order after it's been placed?

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. Software delivered electronically cannot be cancelled at any point. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request.

Items missing?

If your order does not contain certain items that you purchased, please call SG: 800-601-1481 option #2 or email sgcs@lenovo.com within 7 days from the time you receive the item.

Damaged product or shipping box?

If your order contains damaged items upon arrival, please call SG: 800-601-1481 option #2 or email sgcs@lenovo.com within 7 days from the time you receive the item.

Need help activating your Microsoft Office Products?

For assistance activating and/or troubleshooting your Office product(s) please contact Lenovo Technical Support Team

For SG:
Technical Support Hotline (Standard Warranty)
Call 800-852-8100 or email aseansg@lenovo.com
Premium Care
Call 800 852 6104 or email premcaresg@lenovo.com
Premiere Support
Call 800-852-6103 or email sg_premier@lenovo.com

What do I do if my package shows delivered but I did not receive it?

Please call SG: 800-601-1481 option #2 or email sgcs@lenovo.com

What do I do if I am missing items from my package?

Please call SG: 800-601-1481 option #2 or email sgcs@lenovo.com within 7 days from the time you receive the item.

What do I do if my product arrived but is not functioning properly and/or will not power on?

Please contact Lenovo Technical Support team
Technical Support Hotline
Call 800-852-8100 or email aseansg@lenovo.com
Premium Care
Call 800 852 6104 or email premcaresg@lenovo.com
Premiere Support
Call 800-852-6103 or email sg_premier@lenovo.com

What do I do if my product arrived and it is physically damaged?

Please call SG: 800-601-1481 option #2 or email sgcs@lenovo.com within 7 days from the time you receive the item.

Configured-To-Order ("CTO"): Lenovo will not make refunds, accept returns and allow exchanges for all CTO products.

Fixed Configuration: You have up to 7 calendar days from the time you receive your item(s) to initiate a return/exchange. To initiate a return/exchange, please email to sgcs@lenovo.com

Defective or Dead-on-arrival: For quality related returns (defined as Dead On Arrival, Missing, Wrong, Damaged, or Cosmetic ("MWDC") issues & 7 or more dead pixels), customers are allowed a full refund of their purchase price.

Non-Quality Issues: In the event you choose to return your product or do an exchange due to non-quality related reasons, Lenovo will consider your request but will have the absolute discretion to decide whether to allow the same. All returned items should have the original packaging intact and products unused. Lenovo's decision will be final & no appeals will be entertained. In the event Lenovo decides to allow the return/exchange of your product upon satisfactory inspection of the returned unit, Lenovo reserves the right to charge you a 25% fee for any opened unit (per unit) and a 15% fee closed box returns (per unit).

Software and Peripherals: Software and peripheral Products which are purchased as part of a packaged Product offering (i.e. Lenovo personal computer and/or tablet Products) ("Packaged Product") can only be returned for the purposes of an exchange or refund in its packaged entirety, along with the relevant invoice, and Lenovo will not allow an exchange or refund of individual items where were purchased as part of a Packaged Product.

A software and/or peripheral Product which was not purchased as a Packaged Product ("Individual Product") can only be exchanged for a Product with the same specifications, if a defect in the Product is proven. Lenovo does not provide refunds or credits for any Individual Products with proven defects, and in such a situation, Lenovo will instead conduct a one-to-one exchange for your defective Individual Product.

Where it is impractical to effect a one-to-one exchange for any Individual Product or a part of a Packaged Product, Lenovo reserves the right to replace the defective Product with a Product which is of similar or equal value.

How do I return my order?

To return your order please email sgcs@lenovo.com

What is the status of my refund after an item has been returned?

Once your return has been received, Lenovo will perform a quality analysis of all returned merchandise which can take up to 10 business days. When completed Lenovo will process your refund credit. Please note based on your original form of payment it could take up to ten business days for your refund to be posted to your account. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.

How to Cancel or Change an Order

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request. To cancel or change an order please contact 800-601-1481 option #2 or email sgcs@lenovo.com

Why was my Order Cancelled?

Your order may have been cancelled due to one of the following reasons:

  • The payment method is not accepted, was rejected or declined
  • Payment method authorization failure
  • Lenovo inventory, website or internal system error
  • Information including but not limited to, the shipping address, billing address and payment information used to place on any order on Lenovo.com will be verified for security purposes. Orders may be automatically cancelled if verification is not successful.

Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.

Availability

Offers, prices, specifications and availability may change without notice. Lenovo will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error. Products advertised may be subject to limited availability, depending on inventory levels and demand. Lenovo strives to provide a reasonable quantity of products to accommodate estimated consumer demand.

Lenovo Price Protection

Please refer to here

Credit card authorization process:

During checkout, Lenovo will request a pre-authorization for the total order amount from your credit card company, this is not an actual charge. This is to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn't an actual charge. We proceed with the actual charge when your item ships. If you ordered more than one item, there may be multiple charges as items ship separately as they become available.

At times, we may have to re-authorize your credit card for the unshipped amount. This may result in a duplicate authorization that will be released according to your banks authorization hold policy. Again, this is a hold on the funds, not an actual charge.

Should you have query regarding payment, please email to seapayments@lenovo.com

Installment

Bank will hold the total order amount on the day of purchase and subsequently you will be charged monthly as per your installment selection. Orders will be charged before your item is shipped.

What payment methods can I use?

Lenovo offers a variety of payment options for purchases made on Lenovo.com, including:

  • VISA, Mastercard and American Express
  • 6 months or 12 months Interest free Installment
  • Direct deposit

Where can I obtain a copy of my invoice?

A copy of your order invoice can be downloaded directly through our Order Visibility Portal (OVP) once an order has shipped. Click here to login.

What kind of Lenovo PC is right for me?

Please contact Lenovo Sales at 800-601-1481 option #1 or chat with us at so we may assist you in choosing a product that is perfect for you!

Where did my quote go?

If you are unable to locate or view your quote, please contact Lenovo Sales at SG: 800-601-1481 option #1.

Does Lenovo offer discounts for students or educators?

Please click here for more information

What are eCoupons and where do I find them?

eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. We send out our latest eCoupon offers by email to our subscribers, so be sure to sign up to save.