A "Product" is any Lenovo or third party hardware or software which is provided to
you by Lenovo under this Agreement. Hardware products include computers and options or accessories.
Software products include computer software programs (whether pre-loaded or provided separately) and
related licensed materials such as documentation.
A "Service" is the performance of a task, provision of advice, assistance, or
access to a resource (such as access to an information data base) made available to you by Lenovo.
2. Orders, Price and Payment
Unless credit terms have been expressly agreed by Lenovo, payment for the Products or Services shall
be made in full before the physical delivery of Products or the provision of Services. You agree to
pay as specified by Lenovo, including any applicable goods and services, sales, use or similar
taxes, fees or duties (unless you supply exemption documentation), any late payment fee, and
shipping charges. Until you fully discharge any outstanding amounts which are due and owing, Lenovo
shall have discretion to withhold delivery of products and/or provision of services. Lenovo reserves
the right to demand immediate payment for any products and/or services that have already been
dispatched. You are responsible for any applicable taxes for each Product from the date Lenovo ships
it to you, or when the Service is provided. No other discounts, quantity entitlements, or promotions
apply unless expressly specified for this transaction.
If a Product is quoted at an incorrect price due to a typographical error, or error in pricing
information, Lenovo reserves the right to refuse or cancel any orders placed for the Product quoted
at the incorrect price, even if Lenovo has confirmed the receipt of your order and charged your
credit. If Lenovo has charged your credit but subsequently canceled your order, Lenovo will promptly
issue a credit to your credit account for the amount charged. Any authorizations placed on
your credit card can take up to 30 days to reverse, depending on the credit card issuer.
Please contact your financial institution for their specific timeframes in relation to the reversal
of such authorizations.
Lenovo will only accept credit cards with a billing address within Singapore.
Please note the following:
- Lenovo does not ship to Post Office ("PO") boxes.
- Lenovo will only accept credit cards with a minimum validity period of 3 months.
- If you have any questions regarding your existing order, please call 800-601-1481 option #2 for assistance
- A pre-authorization of fee of SGD1 will be charged to your credit card before Lenovo authorizes
the deduction of the full amount. This is for validation purposes only, and will be released
back to your account upon completion of the validation. Please note that different products have
different lead times. As such, you may expect multiple deliveries, which will not result in
additional shipping charges being incurred by you.
- For the avoidance of doubt, the estimated date of delivery is just a reference, and is not a
promised date. The actual date of delivery may change due to the supply status of the Product or
3. Return/Exchange Policy
Configured-To-Order ("CTO"): Lenovo will not make refunds, accept returns and allow
exchanges for all CTO products.
Fixed Configuration: You have up to 7 calendar days from the time you receive your item(s) to initiate a return/exchange. To initiate a return/exchange, please send email to firstname.lastname@example.org.
Defective or Dead-on-arrival:For quality related returns (defined as Dead On Arrival, Missing,
Wrong, Damaged, or Cosmetic ("MWDC") issues & 7 or more dead pixels),
customers are allowed a full refund of their purchase price.
Non-Quality Issues: In the event you choose to return your product or do an exchange due to
non-quality related reasons, Lenovo will consider your request but will have the absolute discretion to
decide whether to allow the same. All returned items should have the original packaging intact and
products unused. Lenovo's decision will be final & no appeals will be entertained. In the
event Lenovo decides to allow the return/exchange of your product upon satisfactory inspection of the
returned unit, Lenovo reserves the right to charge you a 25% fee for any opened unit (per unit) and a
15% fee closed box returns (per unit).
Software and Peripherals:Software and peripheral Products which are purchased as part of a
packaged Product offering (i.e. Lenovo personal computer and/or tablet Products) ("Packaged
Product") can only be returned for the purposes of an exchange or refund in its packaged entirety,
along with the relevant invoice, and Lenovo will not allow an exchange or refund of individual items
where were purchased as part of a Packaged Product.
A software and/or peripheral Product which was not purchased as a Packaged Product
("Individual Product") can only be exchanged for a Product with the same
specifications, if a defect in the Product is proven. Lenovo does not provide refunds or credits for any
Individual Products with proven defects, and in such a situation, Lenovo will instead conduct a
one-to-one exchange for your defective Individual Product.
Where it is impractical to effect a one-to-one exchange for any Individual Product or a part of a
Packaged Product, Lenovo reserves the right to replace the defective Product with a Product which is of
similar or equal value.
4. Lenovo Warranties:
Lenovo hardware Products are covered under the specific warranty accompanying each Lenovo hardware
Product (the "Lenovo Limited Warranty").
UNLESS OTHERWISE AGREED, ALL SOFTWARE, SERVICE, SUPPORT ARE, TO THE MAXIMUM EXTENT PERMISSIBLE UNDER LAW,
PROVIDED ON AN 'AS IS' BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND. ALL THIRD PARTY PRODUCTS AND
SERVICES ARE AND WILL NOT BE COVERED UNDER THE LENOVO LIMITED WARRANTY, OR ANY OTHER WARRANTY GIVEN BY
However, Lenovo may, where specified and provided for in the applicable software license agreement,
provide warranty for Lenovo software. Third party manufacturers, suppliers, service providers or
publishers may provide their own warranties to you.
5. Title and Risk of Loss
Where payment is made in full prior to the physical delivery of the hardware Products, Lenovo will
transfer the title to a hardware Product to you when Lenovo ships the hardware Product from Lenovo's
However, where credit terms are agreed, and the product is shipped before full payment is received,
Lenovo reserves a right of disposal of the hardware Product until Lenovo receives all outstanding
For the avoidance of doubt, Lenovo does not transfer title to software Products.
Lenovo bears the risk of loss for the hardware Product until it is delivered to the location you
specified in the order. Thereafter, you assume the risk.
The Product(s) shall be deemed to have been delivered to you when either you or your designated receiver
of the Product(s) has signed for receipt of the Product (or in circumstances where either you or your
designated receiver is unable to sign for receipt, Lenovo may agree to your signed receipt pursuant to
an enterprise chop or other legally authorized chop).
(a) Lenovo may change components or parts of a hardware Product without notice, due to the availability
of such components or parts or Lenovo's policy of on-going product up-date and modification, provided
that the components or parts provide equal or better performance. Such changes will be at no additional
cost to you, and will not affect the hardware Product Lenovo Limited Warranty. You accept that Lenovo's
policy may result in differences between the specification of Products delivered to you and the
specification of Products ordered.
(b) The Products and/or Services provided to you pursuant to this Agreement must not be resold at a
discount, in competition with Lenovo's resellers. If you resell Products and/or Services provided to you
by Lenovo, at a discount in competition with Lenovo's resellers, Lenovo may terminate this Agreement
without notice, where legally permitted to do so.
(c) Both you and Lenovo agree that under this Agreement, all information exchanged is of a
non-confidential nature. If either you or Lenovo requires the exchange of confidential information, it
will be made under a signed confidentiality agreement.
(d) You consent to the processing, storage and use of use information about your transaction and your
contact information, including, but not limited to, names, phone numbers, address, and e-mail addresses,
by Lenovo and Lenovo's related companies to process and fulfill your transaction. Lenovo may also
contact you to notify you about any Product recall, safety issue or service actions. Where permissible
under local law, Lenovo may use this information to inquire about your satisfaction with Lenovo's
Products or Services or provide you with information about other Products and Services. You may however,
at any time decline to receive any further such communications from Lenovo. You agree that in
accomplishing these purposes, Lenovo may 1) transfer your information to any country where we do
business; 2) provide your information to entities acting on Lenovo's behalf; or 3) disclose it where
required by law. If your Personal Data (as defined in the Personal Data Protection Act 2012 (No. 26 of
2012) ("PDPA") is transferred to a country or territory outside Singapore, Lenovo will
ensure that the recipients thereof provide a standard of protection to your Personal Data so transferred
that is comparable to that which is provided under Singapore’s PDPA. Lenovo will not, however,
sell or otherwise transfer the personally identifiable information you provide to any third parties for
their own direct marketing use unless Lenovo provides clear notice to you and obtain your explicit
consent for your Personal Data to be shared in this manner.
(e) Nothing in this Agreement affects any statutory rights of consumers that cannot be waived or limited
(f) Neither you nor Lenovo, including Lenovo's subcontractors, suppliers or software Product developers
is liable for any of the following even if informed of their possibility or not and whether arising from
contract, tort, (including negligence) or otherwise: 1) third-party claims for damages; 2) loss of, or
damage to, data; or 3) special, incidental, or indirect damages or for any economic consequential
damages of any kind; and 4) lost profits, business, revenue, goodwill or anticipated savings. Some
states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages,
so the above exclusion or limitation may not apply to you.
(g) Circumstances may arise where, because of a default on Lenovo's part or other liability, you are
entitled to recover damages from Lenovo. In each such instance, regardless of the basis on which you are
entitled to claim damages from Lenovo (including fundamental breach, negligence, misrepresentation, or
other contract or tort claim), except as expressly required by law without possibility of contractual
waiver or limitation, Lenovo is liable for no more than: 1) damages for bodily injury (including death)
and damage to real property and tangible personal property; and 2) the amount of any other actual direct
damages, up to the amount you paid for the Product or Service that is the subject of the claim. This
limit also applies to any of Lenovo’s subcontractors, suppliers and program developers, and is the
maximum amount for which Lenovo and its subcontractors, suppliers and program developers are
(h) Subject to paragraphs 7(f) and 7(g), if a third party claims that a Product provided by Lenovo under
this Agreement infringes that third party's copyright, Lenovo will defend you against that
claim at its expense and pay all costs, damages, and attorney's fees that a court finally awards,
provided that you: 1) promptly notify Lenovo in writing of the claim; and 2) allow Lenovo to control,
and cooperate with Lenovo in, the defense and any related settlement negotiations. If such a claim is
made or appears likely to be made, you agree to permit Lenovo to enable you to continue to use the
Product, or to modify it, or replace it with one that is at least functionally equivalent. If Lenovo
determines that none of these alternatives is reasonably available, you agree to return the Product to
Lenovo on Lenovo's written request. Lenovo will then grant you a credit equal to the amount you paid for
the Product. Lenovo has no obligation regarding any claim based upon: 1) anything you provide which is
incorporated into, or combined with a Product; 2) your modification of a Product; or 3) in
relation to a CTO Product, Lenovo's compliance with your specifications or requirements.