Terms of Online Sales of New Products and Warranty Services
Please read these Terms and Conditions carefully as they apply to the purchase of Products and/or Services from Lenovo (Australia and New Zealand) Pty Limited ABN 70 112 394 411 ("Lenovo").
- When is a contract formed between you and Lenovo?
1.1) No contract for the purchase of Products or Services will be formed until Lenovo accepts your Order by one of the following:
- shipping the hardware Product and sending you a shipment confirmation email; or
- making the software Product available to you; or
- providing the Service to you.
1.2) Confirmation of Lenovo receiving and/or processing your Order does not constitute acceptance by Lenovo of your Order.
1.3) Lenovo will accept your Order only if:
- you accept these Terms and Conditions; and
- you provide a valid shipping address within Australia; and
- the Product or Service you have ordered is available or will become available within 30 days.
1.4) Lenovo reserves the right, at its sole discretion, to decline to accept, or limit, your Order, and if Lenovo does not accept your Order we will notify you and fully refund any payments made.
- What are the terms of the contract?
2.1) This contract consist of:
- your Order;
- these Terms and Conditions; and
2.2) Any additional documents or communications are of no effect unless expressly agreed in writing by Lenovo.
- Prices and offers
3.1) All prices are in Australian dollars and include all applicable taxes and standard delivery charges.
3.2) All promotional prices are final prices and cannot be combined with other existing promotional offers.
3.3) Offers, prices, specifications and availability may change or be withdrawn without notice.
3.4) Lenovo takes no responsibility for any editorial, photographic or typographic errors, and may correct any errors and to change or update information on the Lenovo website without prior notice. If a Product or Service is quoted at an incorrect price due for any reason, Lenovo will notify you as soon as possible about the error and may, at its absolute discretion, cancel your Order and not process payment or refund amounts paid where applicable.
- How does payment work?
4.1) You agree to pay the price(s) listed or quoted, and all applicable stamp duties or tax(es) and freight charges.
4.2) The total amount specified in the Order Confirmation issued by Lenovo is the amount payable. You are responsible for additional stamp duties or taxes, if any, for each Product from the date Lenovo ships or provides it to you, or when the Service is provided.
4.3) Lenovo accept payment by valid Australian-issued credit cards, direct deposit, PayPal and through Lenovo Financial Services processes. Your credit card will only be charged at or shortly after your Order has been shipped or otherwise been made available to you. The process of payment for non-credit cards will vary between payment methods and from time to time. Lenovo is not liable for any fees incurred by you as a result of your chosen payment method. To inquire as to the payment processes for available methods of payment, please consult Lenovo Post Sales on 1300 557 073 (option 2) ("Lenovo Post Sales")
4.4) In certain circumstances, Lenovo may require a re-authorisation for your chosen method of payment. However, you will not be charged twice if this occurs.
- Shipment and delivery
5.1) Freight charges associated with non-standard shipping are the responsibility of the customer. Lenovo will provide such freight charges at the time your Order is placed.
5.2) All deliveries require a signature.
5.3) Lenovo will, depending on availability, normally assemble and ship your Order within 8-10 Business Days from the time of your Order. In some circumstances, your Order may ship later, but we aim to ship your order within 30 days.
5.4) Delivery time is estimated at 1 week after shipment to most major metropolitan areas, and 2 weeks after shipment to other areas. Items may or may not ship together and you may receive separate invoices if items not shipped together.
5.5) In the case of electronically delivered software Products, you will receive an email with an activation key and download link. Internet or other connection charges in connection with the download, access, and use of the software Product shall be your responsibility.
5.6) You may cancel your Order if it is not delivered within 30 days.
- Return Policy
6.1) Without limiting your rights under law, we are not required to provide a refund or replacement if you change your mind. There may be circumstances where you may be granted a right to return the Products you have purchased, such as under your cooling-off rights for phone sales, or for any failure of the consumer guarantees under the New Zealand Consumer Protection Laws. Nothing in these terms and conditions limits those rights under law.
6.2) All Lenovo Clearance Products will be subject to a restocking fee of 20% of the original purchase price (inc. GST). Such restocking fee will be deducted from your refund amount
6.3) Lenovo will send you instructions and will arrange collection of the returns from you. You must include all of the Products, documentation and accessories intact and in their original packaging along with shipping label and packaging slip.
6.4) If you purchased electronically delivered software Product and have paid a software license fee, but do not agree to the terms of the software license, you may return the software Product within 14 days of the date of invoice and you will receive a refund in the amount of the fee. You must provide a letter of destruction to Lenovo, in a form provided by Lenovo, confirming that the software Product has been uninstalled and destroyed.
6.5) Lenovo's return policy excludes Lenovo Services, third party goods or services and pre-installed software Products. All third party goods or services return or refund requests should be directed to the third party provider.
6.6) All refunds will be made via the payment method used for the original transaction.
- Cancellation and Variation before Delivery
7.1) Unless otherwise provided, Orders cannot be cancelled or amended after the Order is placed. Please review your Order carefully.
- Lenovo Delivery Errors
8.1) If Lenovo makes an error by delivering the incorrect Product and/or quantity to you Lenovo will provide you with the correct Product and/or quantity and will arrange return or collection of the incorrect Product with you at no cost to you. Please contact Lenovo Post Sales.
- Damaged on Arrival Policy
9.1) If on delivery to you the Product packaging has obvious damage or upon opening the packaging a Product is found to have sustained physical damage, Lenovo will provide you with a replacement Product will arrange return or collection of the damaged Product with you at no cost to you. Please contact Lenovo Post Sales.
- Dead on Arrival (DoA) Policy
10.1) If a Product shows symptoms of a hardware failure, preventing basic operation, within 14 days of delivery, that Product is considered DoA and Lenovo will replace the Product and arrange return or collection of the affected Product with you at no cost to you.
10.2) For any DoA claim, you must contact Lenovo Technical Support on 1800 041 267 within 14 days of delivery and provide the proof of purchase.
10.3) If Lenovo reasonably determines after inspection that the Product was not DOA, Lenovo reserves the right to charge you the cost of collecting the Product from and returning it to you plus any costs of inspecting the Product.
- Lenovo Warranties
11.1) Nothing in these Terms and Conditions excludes or limits any statutory rights available to you under State and Commonwealth legislation, including the Competition and Consumer Act 2010 (Cth) which cannot be excluded, restricted or modified by contract, and must in all cases be read subject to those statutory provisions.
11.2) In addition to the statutory rights referred to above, Lenovo hardware Products are expressly warranted under the Lenovo Limited Warranty accompanying each Lenovo hardware Product.
11.3) To the extent permitted by law, Lenovo makes no representation or warranty regarding third party products or services. Those third parties may provide their own representations or warranties regarding their products or services
11.4) Additional warranties for Products may be provided by Lenovo where expressly specified.
- Title and Risk of Loss
12.1) Lenovo retains title in a hardware Product until Lenovo receives all amounts due. Lenovo does not transfer title to software Products.
12.2) Risk of loss for the Product passes from Lenovo to you upon delivery to the location you specified in the Order. Risk of loss for electronically delivered software Products remains with you.
13.1) Lenovo may change components or parts of a hardware Product without notice due to the availability of such components or parts, provided that the replacement components or parts provide equal or better performance. Such changes will be at no additional cost to you, and will not affect the hardware Product Lenovo Limited Warranty.
13.2) You warrant that any purchase made by you from us is not for the purpose of commercial resale.
13.3) All information exchanged under these Terms and Conditions is non-confidential. If either of us requires the exchange of confidential information, it will be made under a signed confidentiality agreement.
13.5) To the extent permitted by law and subject to these Terms, neither Lenovo (including its officers, employees or contractors) nor Lenovo's agents, subcontractors, suppliers or software product developers is liable for any of the following even if informed of their possibility or not and whether arising from contract, tort, (including negligence) or otherwise:
- third-party claims for damages;
- loss of, or damage to, data;
- special, incidental, or indirect damages or for any economic consequential damages of any kind; and
- lost profits, business, revenue, goodwill or anticipated savings.
13.6) If a third party claims that a Lenovo branded Product Lenovo provides under this Agreement infringes that party's patent or copyright, Lenovo will defend you against that claim at its expense and pay all costs, damages, and attorney's fees that a court finally awards, provided that you: 1) promptly notify Lenovo in writing of the claim; and 2) allow Lenovo to control, and cooperate with Lenovo in, the defence and any related settlement negotiations. If such a claim is made or appears likely to be made, you agree to permit Lenovo to enable you to continue to use the Product, or to modify it, or replace it with one that is at least functionally equivalent. If Lenovo determines that none of these alternatives is reasonably available, you agree to return the Product to Lenovo on its written request. Lenovo will then give you a credit equal to the amount you paid for the Product. Lenovo has no obligation regarding any claim based upon:
- anything you provide which is incorporated into, or combined with a Product;
- your modification of a Product; or
- Lenovo's compliance with your specifications or requirements.
13.7) These Terms and Conditions are governed under the laws of New South Wales, Australia and you submit to the New South Wales courts having jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions.
13.8) Lenovo will not be liable for any loss or damage suffered or incurred by you if we delay in fulfilling or fail to fulfil caused by any circumstance beyond our reasonable control.
13.9) Lenovo reserves the right to amend, vary and/or replace these Terms and Conditions from time to time at Lenovo's sole discretion.
13.10) Any provision of these Terms and Conditions which is held to be illegal, void or unenforceable shall be deemed to be severed and the remainder of these Terms and Conditions read in full force and effect.
"Business Days" means a day which is not a Saturday, Sunday or public holiday in New South Wales or in China.
"Clearance Products" means goods purchased at a discount through Lenovo’s online outlet store.
"Product" means the Lenovo service parts provided to you under this Agreement; service parts are parts that may be used to replace the same or similar part in a Lenovo computer, and can be either hardware or software.
"Service" is the performance of a task, provision of advice, assistance, or access to a resource (such as access to an information data base) Lenovo makes available to you.
"Invoice" is the invoice issued by Lenovo and mailed to you after shipment of your ordered item(s) showing their price and any applicable taxes at the time of billing, and is your proof of purchase.
"Order" is the order placed by you in accordance to these Terms and Conditions.
"Order Confirmation" is the order confirmation issued by Lenovo and emailed to you after we have received your Order.