Shopping Guidance

• 所有購買的聯想電腦產品不設換貨和退款。(請參閱退貨/換貨政策)
• 所有購買的聯想電腦產品享有 7 天壞貨免費換貨服務。若您要申請換貨，請按照以下步驟申報:
  於收貨7 天內聯繫聯想客戶服務代表安排,上門檢查服務/到門市檢視乎產品和情況而定。
  售後服務電話:25930388 按2字 (星期一至五上午9時至下午6時)
  售後服務信箱:hkcs@lenovo.com
• 根據檢查結果如證實產品未能符合出廠要求聯想就會進行換貨程序
• 所有換貨和檢查只能透過聯絡聯想客戶中心安排,門市並不能安排有關之檢查和更換
• 產品必須在原包裝中，並附有所有配件和說明書。若產品缺少任何配件或損壞，聯想保留拒絕換貨的權利。
• 換貨產品必須與原產品相同，只能在原產品缺貨情況下才可換成不同的產品，需要支付差價。

We start to build your computer shortly after your order is placed. It's not always possible to cancel your order, so it's best to check with our customer service team by hkcs@lenovo.com as soon as possible if you change your mind. Cancellation request can be raised but cannot be guaranteed.

從Lenovo eShop/門市購買或下單的所有產品一經確認，不接受取消、退貨或換貨。如收到產品時發現缺失、錯誤、損壞或外觀問題（MWDC），請在收到產品後7天內通過hkcs@lenovo.com聯繫Lenovo eShop客戶服務代表尋求幫助。對於在門市取貨的客人，7天通知期是以貨品到達門市當天起計算，而非以客人取貨日期計算。只有在Lenovo eShop檢查並確認產品存在瑕疵後，該產品才有資格進行換貨。對於屏幕存在5點死點或以下,人為損毀，輕微花損而不影響主要功能的產品，聯想有權不進行換貨。
Lenovo eShop保留對產品進行檢查和問題驗證的權利，以及在報告的問題方面給予任何補償的最終決定權。

If your order contains damaged items upon arrival or something doesn't look quite right, please email to hkcs@lenovo.com and we'll arrange a replacement.

After your order is successfully placed, we will pre-authorize HKD1 on your credit card for security verification, it will be cancelled and returned to your credit card immediately.

After your order is placed, Lenovo will authorize a credit block with 7-15 days of validity. After the authorization failed, we will authorize another credit block again, and the first authorization will be cancelled and returned. Please rest assured that Lenovo will only charge you officially when the order is shipped.

Absolutely. As soon as we receive your order, we'll let you know. Your order will be accepted when we ship the product or deliver the service to you. For further information, please read our Terms and Conditions for Online Sales.

Our website uses 128-bit encryption - one of the most powerful encryption standards available - to protect all sensitive information that you transfer to us.

You can view your order status in one of two ways. If you're a registered Lenovo.com customer, simply login to My Account and click View my Orders. ?Alternatively, you may check your order by visiting our Order Status page.

Unfortunately, no. We're unable to ship orders internationally from outside Hong Kong due to export restrictions and policies. However, we have online stores throughout the world, so it's easy to order from Lenovo.com for your destination country.

We need someone to sign for delivery, so we can't ship to PO Boxes.

Our courier service provider would call you before they come to the address, you may communicate with them to arrange the best timing for your delivery.

It's entirely up to you whether you choose to create an account or checkout as a guest. Guest checkout is a speedy way to make a one-time purchase, but we won't store your billing and shipping information. You'll need to enter this again for any future purchases. Of course we'd love to see you create a Lenovo account or subscribe for email updates on exclusive offers and exciting new product launches. It's your choice.

By creating an account, you will be able to view your previous orders, create multiple shipping destinations and check the status of your delivery. You'll only need to enter your details once and you'll be ready to make a speedy checkout.

Just click on the My Account link located in the top right hand corner of our site. Sign in with your User ID and password, make the changes you want and save them.

Please visit our Lenovo's Privacy Policy page for detailed information on how we handle your sensitive information.