Lenovo Premier Support | Fast, Expert Tech Support

Looking for a step-up for your business and your employees' support experience? Lenovo Premier Support gives VIP treatment to both your IT staff and end users.

We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.

Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they're measured on first-time fixes so they're committed to prompt and accurate resolution.

You also have access to technical account managers who act as a single point of contact for case management. You'll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you'll keep system downtime and productivity interruptions to an absolute minimum. That's the Premier difference.

Learn how Premier Support gives a lift to your business.

For more information or pricing, please contact your local Lenovo Account Manager or one of our trusted business partners.

Download the brochure > Contact us >

For more details on T&C for Lenovo Premier Support, click here.

Premier Support Center
- Onshore, advanced-level techs, 7am-8pm (ET) weekdays
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for E2E case & escalation management
- Hardware and OEM software support¹
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting and account reviews
Priority Service Delivery
- Top of the queue for service requests
- Next-business-day onsite labor²
- Parts prioritization²

<< Scroll to compare support packages >>

Lenovo^™ Suppport Overview	Lenovo^™ Premier Support	Lenovo^™ Onsite Support	Lenovo^™ Depot Support (standard)
Call center support for basic troubleshooting, out-of-the-box support and technical issues
Dedicated, advanced technical support available 24 x 7 x 365
Warranty claims including parts and labor	Onsite labor¹ and parts^2,3 prioritization	Standard SLAs	Standard SLAs
Comprehensive hardware and original equipment manufacturer (OEM) software support
Single point of contact for simplified end-to-end case management
Technical Account Managers for proactive relationship and escalation management
Comprehensive suite of reporting^3,4
Lenovo^™ Service Connect portal for install base details, service ticket status and reporting to help identify trends and proactively address issues^3,4
Asset Tag option for easy reference to Premier Support call centers around the world

Lenovo^™ Premier Support	Lenovo^™ Onsite Support	Lenovo^™ Depot Support (standard)
Call center support for basic troubleshooting, out-of-the-box support and technical issues

Dedicated, advanced technical support available 24 x 7 x 365

Warranty claims including parts and labor
Onsite labor¹ and parts^2,3 prioritization	Standard SLAs	Standard SLAs
Comprehensive hardware and original equipment manufacturer (OEM) software support

Single point of contact for simplified end-to-end case management

Technical Account Managers for proactive relationship and escalation management

Comprehensive suite of reporting^3,4

Lenovo^™ Service Connect portal for install base details, service ticket status and reporting to help identify trends and proactively address issues^3,4

Asset Tag option for easy reference to Premier Support call centers around the world

Interested in advanced level technical support for your Lenovo ThinkVision monitors?

We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience⁵ with our elite Premier Support technical team. Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more⁶. And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange⁷ .

That’s the Premier Difference.

1 If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 4:00pm local time will require an additional business day for service dispatch.
2 Out of stock parts could delay service delivery.
3 Not available in all countries.
4 To be fully enabled in 2019. Various levels available. Select criteria apply. Contact your local sales representative for more details.
5 Premier Support Technicians will handle each case from end to end. Technical Account managers are available to assist with case management at the discretion of the Premier Support engineer.
6 Software and hardware assistance is limited to the ThinkVision monitor entitled to Premier Support service.
7 Lenovo Advanced Exchange provides a replacement next business day. You must return the defective monitor within 30 days. Next business day may not be available in some areas. See Lenovo Services Agreement for detailed information.
Lenovo reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic, or typographic errors. All images are for illustration purposes only. For full Lenovo product, service, and warranty specifications, visit www.lenovo.com. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo. Other company, product, and service names may be trademarks or service marks of others. © Lenovo 2019. All rights reserved.

Lenovo Premier Support | Fast, Expert Tech Support

Tech support with the Premier difference

Premier Support Center

Technical Account Managers (TAMs)

Priority Service Delivery

Lenovo™ Suppport Overview

Lenovo^™ Suppport Overview