Premier Support

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Home > Services >  Premier Support

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Over 3 Hours of Lost Time

This is the average time lost on an IT support issue, making it a significant time drain for your end-users.


That usually means there’s a huge drain on your IT resources. With Lenovo as your trusted partner, you’ll be able to plan and assign resources to your strategic IT projects with confidence.

A woman sitting at her desk smiling at her computer while on a video chat

Optimize Your Uptime with Minimal Hassle

Reduce downtime and disruptions by embracing our human-centered IT support approach.


We answer the phone in less than 30 seconds1 and over 90%2 of customers are satisfied, very satisfied, or extremely satisfied with the services received.

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Premier Support

  • Advanced technical support available 24 x 7 x 365
  • Direct access for end-users and tech-to-tech with no IVR to navigate
  • Single point of contact for end-to-end case & escalation management
  • Hardware and OEM software support3

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Technical Account Managers (TAMs)

  • Escalation management
  • Recommendations for your business
  • Robust quarterly reporting by request

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Premier Experience

  • No waiting in line
  • Next-business-day onsite labor4
  • Parts prioritization4

Features
Depot
Support
Onsite
Support
Premier
Support
Break/fix support for broken machines
Advanced technical supportStandard business hours
Mon - Fri		Standard business hours
Mon - Fri		24/7/365
Onsite support
Comprehensive hardware and original equipment manufacturer (OEM) software support3
Technical Account Managers for escalation management
Parts prioritization & next business day onsite labor
Single point of contact for simplified end-to-end case management
Lenovo Service Connect portal for asset management, product support, and service case (or request) tracking
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Looking for Advanced Tech Support for Your Lenovo ThinkVision Monitors?

Now you can purchase Premier Support for monitors and enjoy a single support contact experience7 with our elite Premier Support technical team. Get how-to and technical assistance across various common  questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more.8 And if we need  to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange.9

That’s the Premier Difference.

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