Do I have to sign in before making a purchase?

Yes, You must be signed-in to your account and enrolled in My Lenovo Rewards to earn rewards on eligible purchases.

Will I earn points on Lenovo Outlet purchases?

No.

What happens to my rewards if I cancel or return an order?

You will receive the rewards you used on your canceled/returned order once the cancellation/return process is complete. If you are still experiencing issues, please contact the customer service team at 800-601-1481 followed by Option 1 for business accounts or Option 2 for personal accounts.

Can I earn rewards on Lenovo Managed services or Software subscriptions?

Rewards can not be earned or redeemed on Lenovo Managed services, Deployment services or Software Subscriptions.

What does 2x,3x or 4x points mean?

My Lenovo Rewards offers bonus point multiplier events such as 2x and 3x. This allows members to earn bonus points on your purchasers, 2x is calculated at 6% and 3x is calculated as 9% and 4x is calculated as 12% reward points.

Can I earn rewards on Data Center products, Lenovo Managed services, or Software Subscriptions?

Rewards cannot be earned or redeemed on Lenovo Data Center products, Lenovo Managed services, or Software Subscriptions.

How do I earn rewards?

Earn minimum 2% on all paid purchases on Lenovo.com, Lenovo Pro & education stores. View “My Account” for other activities that can earn you rewards.

How are points calculated?

Rewards are calculated on your subtotal before taxes, shipping and payment. Total order reward value can be viewed in cart.

What are pending rewards?

Pending rewards are rewards issued but not yet redeemable. Rewards are available for redemption 30-day post invoice. Pending rewards can be viewed in your My Lenovo Rewards account dashboard.

Are my Rewards calculated pre or post tax?

Rewards are calculated pretax.

How soon after my purchase will I see my rewards earned in my account?

Pending rewards will show in your account dashboard within 24 hours of purchase.

Can I earn points for purchases made before I was a My Lenovo Rewards member?

Rewards are not retroactive and cannot be applied to orders prior to enrollment.

What are engagement activities?

My Lenovo Rewards has a variety of different activities for members to participate located in your rewards dashboard! If you have questions or concerns on your engagement activities please contact our customer service team at 800-601-1481 followed by Option 1 for business accounts or Option 2 for personal accounts.

Is there a limit to the rewards I can earn?

Yes, there is an annual limit of SG$2,000 in My Lenovo Rewards. Members can still shop but after earning SG$2000 in Rewards in the same calendar year your purchases will not be eligible for Rewards.

Will I receive My Lenovo Rewards in connection with a price match?

Yes, however, you will not be eligible to receive any bonus My Lenovo Rewards being offered in association with the applicable Lenovo Product pricing.

Do I get rewarded for my birthday?

Yes! If you added your birthday to your profile, you could earn 2X rewards (that’s 4% back on purchases) during your birthday and the next 30 days to follow.

How do the referral rewards work?

Both you and your referred friend will each earn SGD$20 value of points. To qualify, please follow these steps:
1.Share your unique referral link with your friend (the link can be found in My Lenovo Rewards dashboard in the left hand corner under your name)
2.Your friend must sign up to become a My Lenovo Rewards member using the link that you provided
3.Your friend will need to make a qualifying purchase of SGD90 or more

How long does it take to earn rewards after completing a product registration, product review or product question?

Please allow up to business days for your points to reflect in your account. If you are still experiencing issues, please contact us at 800-601-1481 followed by Option 1 for business accounts or Option 2 for personal accounts.

How do I redeem my rewards on a product?

To redeem your rewards, follow these steps: 1.Ensure you have logged in to your My Lenovo Rewards Account
2.Select the products you want to purchase and add them to your cart
3.Navigate to your cart and proceed to checkout
4.At the payment method section, you’ll see the option to redeem your available rewards. You can also select “Remove” to save your rewards for future purchase
5.If you choose to redeem, the rewards will be automatically applied to your cart. Rewards applied to orders will also be displayed on in-cart order summary

Can I pay for my order with multiple payment methods?

Yes!

What if I don't have enough Rewards to buy what I want? How do I combine other forms of payment?

Redeemable awards can be easily applied in cart at the time of checkout. Use as many or as few to pay for all or partial payment. Select the rewards in the payment field and add additional payment methods.

Can I use my rewards to pay for my entire order?

Up to 90% of product subtotal (exc. GST) can be paid with Rewards and minimum Product price (exc. GST) should be SG$1 per item. Rewards are not redeemable on taxes

Do My Lenovo Rewards expire?

Yes, rewards expire 6 months after they become earned status. Rewards will expire at the end of the 6th month. To access your earned points status, please visit your My Lenovo Rewards dashboard. Look out for My Lenovo Rewards email notifications that include information on the status of your points.

If my points expire, Can I get my points retroactively if I wanted to buy an item using My Lenovo Rewards but at time was out of stock?

Once your rewards are expired, we are not able to retroactively adjust your point balance.

If I return or cancel an order that I used rewards on, how long does it take for my reward points to be returned to my account?

After your returned or canceled order has been successfully processed, your reward points that were redeemed from the order will be automatically applied back to your account to use. If you experience any issues receiving your rewards after your order has been returned or canceled, please contact us at 800-601-1481 followed by Option 1 for business accounts or Option 2 for personal accounts.

How can I ensure that I successfully returned/canceled my order?

Please allow up to 72 hours for Lenovo to process your returned/canceled order. You will receive a confirmation email once the order has been processed.

What if I use only a portion of the value of the Reward? What happens to the remaining value of the Reward?

Rewards not redeemed at the time of purchase will remain in your account until the 6^th month expiration date. Available and expiring rewards can be viewed in your dashboard.

My Lenovo Rewards Survey Drawing Terms and Conditions:

Take the survey at the end of a call or chat with a Lenovo sales representative to enter into the drawing

Customers are allowed one entry into the weekly contest (Monday – Sunday)

The weekly winner will be notified via email and the points will be added to their My Lenovo Rewards account within 24 hours of the email.

Customers must enroll in My Lenovo Rewards in order to receive the rewards dollars.

Rewards will expire after 6 months if are not used.

Offer only available to Singapore customers.