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  • Save up to 70% off Doorbusters during the Semi-Annual Sale. Shop Now >

  • MyLenovo Rewards Members earn 3x back on purchases of PC accessories and electronics. Plus now get FREE expedited delivery for members!  Join for Free >

  • Bad credit or no credit? No problem! Katapult offers a simple lease to own payment option to help get what you need. Prequalify >

  • Recycle and Get Rewarded! Earn a Visa Gift Card for the value of your trade-in & be automatically entered to win $100 in MyLenovo Rewards! Join For Free >

  • Shop with confidence. Lenovo will guarantee our own price for 30 days after you buy. Learn More >

MyLenovo Rewards FAQ

MyLenovo Rewards FAQ
  • What is the MyLenovo Rewards Program?

    MyLenovo Rewards is Lenovo's loyalty program for US Lenovo.com, LenovoPRO, and affinity customers. As a MyLenovo Rewards member, you will earn reward points up to 3% of paid purchases as well as access to special promotions & product announcements. Rewards are redeemable toward future purchases.

  • How to sign up for MyLenovo Rewards?

    Enroll for MyLenovo Rewards for yourself or for work and select the opt-in for MyLenovo Rewards.

  • I haven't received my Welcome email

    Be sure to check your junk mail. If you are still unable to locate your welcome email after 24 hours, please call our customer service team and provide the name and email registered for MyLenovo Rewards.

  • Is MyLenovo Rewards the same as “Account home” on lenovo.com?

    No, but members access their rewards dashboard through Account home. For customers who don't have an “Account home,” an account will be created with registration. For customers who already have a "Account home," Rewards registration is available through your "Account home".

  • Where can I find the status of my rewards?

    Rewards can be viewed when you sign into your Lenovo account, under “My Rewards”.

  • How do I reset my “My Account” password? I can't remember my password?

    Forgot your password? Click here

  • Can MyLenovo Rewards be linked to more than one email address?

    No, MyLenovo Rewards can only be associated with 1 email address.

  • Can I combine and/or consolidate multiple Lenovo accounts?

    No, rewards accounts cannot be combined or consolidated.

  • What should I do if I have more questions about my Rewards?

    Please call 1-855-2-LENOVO for personal accounts or 1-866-426-0911 for business accounts.

  • Can I use MyLenovo Rewards in the LenovoPRO small business store?

    Yes! You can earn and redeem rewards within LenovoPRO. To learn more about LenovoPRO, click here.

  • If I sign up for MyLenovo Rewards, do I automatically get free expedited delivery?

    Yes, as soon as you sign up to become a member, you are automatically eligible for free expedited delivery on most products.

  • Do I need to be logged into my MyLenovo Rewards account to receive free expedited delivery?

    Yes

  • Do I have to sign-in before making a purchase?

    Yes. You must be signed-in to your account and enrolled in MyLenovo Rewards to earn rewards on eligible purchases.

  • Will I earn points on Lenovo Outlet purchases?

    No.

  • What happens to my rewards if I cancel or return an order?

    Please contact customer care at 1-855-253-6686 regarding your rewards being returned if you cancel or return an order.

  • Can I earn rewards on Data Center products, Lenovo Managed services, or Software Subscriptions?

    Rewards cannot be earned or redeemed on Lenovo Data Center products, Lenovo Managed services, Deployment services, or Software Subscriptions.

  • What does 2x, 3x or 4x points mean?

    MyLenovo Rewards offers bonus point multiplier events such as 2x and 3x. This allows members to earn bonus points on your purchases, 2x is calculated as 6% and 3x is calculated as 9% and 4x is calculated as 12% back in reward points.

  • Will I get free expedited delivery on every purchase?

    MyLenovo Rewards offers free expedited delivery on most products to members. Products can take different amounts of time to get delivered based on location.

  • Where can I find more information on shipping and delivery?

    You can find more information here .

  • How do I earn rewards?

    Earn up to 3%-9% rewards on all paid purchases on Lenovo.com, LenovoPRO, or affinity stores. View “Account home” for other activities that can earn you rewards.

  • How are points calculated?

    Rewards are calculated on your subtotal before taxes, delivery and payment. Total order reward value can be viewed in cart.

  • What are pending rewards?

    Pending rewards are rewards issued but not yet redeemable. Rewards are available for redemption 30-day post invoice. Rewards for LenovoPRO members are available for redemption 45-days post invoice. Pending rewards can be viewed in your MyLenovo Rewards account dashboard.

  • Are my Rewards calculated pre or post tax?

    Rewards are calculated pretax.

  • How soon after my purchase will I see my rewards earned in my account?

    Pending rewards will show in your account dashboard within 24 hours of purchase.

  • Can I earn points for purchases made before I was a MyLenovo Rewards member?

    Rewards are not retroactive and cannot be applied to orders prior to enrollment.

  • What are engagement activities?

    MyLenovo Rewards has a variety of different activities for members to participate located in your rewards dashboard such as surveys, sweepstakes, product reviews, and more! If you have questions or concerns on your engagement activities please contact our customer service team 1-855-253-6686, option 3, available Monday - Friday 8am-9pm (EST) and Saturday - Sunday 11am-8pm (EST).

  • Is there a limit to the rewards I can earn?

    Yes, there is an annual limit of $2,000 in MyLenovo Rewards. Members can still shop but after earning $2000 in Rewards in the same calendar year your purchases will not be eligible for Rewards.

  • How can I redeem MyLenovo Rewards?

    MyLenovo Rewards are redeemable in cart at the time of checkout. Available rewards will automatically be applied to all orders. Edit or remove applied rewards in cart in ‘Payment Method'. Rewards applied to orders will also be displayed on the in-cart order summary.

  • Can I pay for my order with multiple payment methods?

    Yes!

  • What if I don't have enough Rewards to buy what I want? How do I combine other forms of payment?

    Redeemable awards can be easily applied in cart at the time of checkout. Use as many or as few to pay for all or partial payment. Select the rewards in the payment field and add additional payment methods.

  • Can I use my rewards to pay for my entire order?

    Rewards cannot be redeemed on taxes or expedited delivery.

  • Do MyLenovo Rewards expire?

    Yes, rewards expire 6 months after they become earned status. Rewards will expire at the end of the 6th month. To access your earned points status, please visit your MyLenovo Rewards dashboard. Look out for MyLenovo Rewards email notifications that include information on the status of your points.

  • What if I use only a portion of the value of the Reward? What happens to the remaining value of the Reward?

    Rewards not redeemed at the time of purchase will remain in your account until the 6th month expiration date. Available and expiring rewards can be viewed in your dashboard.

  • If my points expire, can I get my points retroactively if I wanted to buy an item using MyLenovo Rewards but at the time was out of stock?

    Once your rewards are expired, we are not able to retroactively adjust your points balance

  • How do I complete a survey for points?

  • For customers who already are signed up for MyLenovo Rewards, go to “Account home”, select “See My Rewards”, Under Earn Points you will find the Survey activity, select on the survey, fill out the questions and submit. You will see the awarded points reflect on your dashboard once completed.

  • What are the surveys used for?

  • These surveys help MyLenovo Rewards team get your feedback to make improvements to our program. We love hearing from you!

  • Can I take a survey more than once?

  • No, you are not able to take more than one survey. Check back next month for a new survey!

  • How often are there new surveys?

  • There are new surveys every month. You can complete 1 survey per month.

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