Warranty and Protection | Lenovo Bulgaria

Warranty Extensions

Extend your warranty to avoid unexpected expenses and disrupted budgets

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Warranty Upgrades

Warranty Upgrades enable customers to vary response time and level of service to match critical support needs

Achieve maximum uptime and productivity.
Depending on your hardware, you can upgrade to Onsite service, or Onsite with Tech installation of customer replaceable units.
On-site provides parts and labor repair coverage where labor is provided at your place of business If Lenovo™ determines your product problem is covered by the product warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive on-site, typically the next day. With a base warranty, installation of self-service CRUs (Customer Replaceable Unit) is typically the customer’s responsibility. However with technician-installed CRU service, Lenovo’s on-site service includes installation of all needed CRUs.

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Sealed Battery Warranty

Provides battery replacement for up to 3 years in the event of a battery failure

Protect your investment by extending one year base battery warranty. Extend a 1 year base battery warranty up to 3 years . The warranty is significantly less than that of a replacement not covered by an extension policy. A Sealed Battery Warranty will prevent the hassles and frustrations of system unavailability. Lenovo-certified technicians ensure an effective and efficient battery replacement.

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Keep Your Drive

If your hard drive fails, you are entitled to keep the defective drive before handing the PC over to Lenovo for repair.

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Accidental Damage Protection

Covers accidental drops, spills, bumps, and structural failures incurred under normal operating conditions or handling.

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Online Data Backup

Online Data Back-up provides simple, automatic, and secure cloud back-up

Protect your critical data by backing up to the cloud.
OLDB provides enterprise grade encryption with servers located in certified world-class data centers across the globe. It performs business critical functions including: data de-duplication, open/locked file support, version and network drive support. The user-friendly, web-based administrative console provides easy account management for pre-configured or customized backup and recovery settings. OLDB requires no capital expenditures for hardware, and has a low upfront investment with minimal maintenance overhead.

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International Warranty

Receive the same service level as you would in your home country

Extend your PC coverage internationally.
International Warranty Upgrade extends coverage outside of the user's home country. It covers upgrade services such as sealed battery warranty, keep your drive and accidental damage protection. The service level will be provided at the same level as the user’s home country or closest service level available of the country being visited.

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Staff Augmentation

Lenovo will take the guess work out of finding the right talent for your IT projects. We will customize a staffing model based upon collaboration with your business to truly understand your vision, requirements, and unique culture.

Get the extra help you need during or after a major PC deployment. Onsite Resourcing Services provide flexible staff augmentation for short-term or long-term projects. Lenovo can help you reach your organizational goals and overcome overburdened staff limitations by providing extra technicians who are highly qualified, experienced and reliable.

Augment your IT staff with incremental headcount for short-term and long-term projects.
Support your organizational IT needs with Lenovo Help Desk Services.
Lenovo Services can provide a tailored solution for your organization’s helpdesk needs that enables your IT team to focus on supporting your core business. Our experienced multi-vendor, multi-platform technical support team can meet your organization’s end user IT needs, 7x24x365, with a single point of contact. We provide technical diagnosis, quickly assess the situation, and determine the appropriate action to resolve the issue quickly - including field service, dispatch or initiation of calls for you with specific service providers or other OEMs. Fundamental to our practice of Total Call Management, we collaborate with third party vendors in order to resolve issues.
We provide helpdesk support for

• Hardware, software and applications
• Faster problem resolution with response times generally under 1 minute
• Shorter hold times
• Higher first time fix rates
• Reduced repair times
• Maximized end user uptime and help desk productivity
• Optimized IT staff resource allocation
• Low predictable, scalable pricing to help you manage overhead costs

Store your custom image in the cloud, ready to be accessed via secure credentials by mobile users anytime and from all over the world on Lenovo’s secure cloud portal. Hard drive or software failure can be easily recovered by users, without assistance from IT.

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