Lenovo is committed to corporate social responsibility and sustainability across our end-to-end supply chain process. Along with demanding high-quality materials, parts, and products from our suppliers, we have systems in place to help ensure our suppliers comply with all applicable labor, environmental, health and safety, and ethics standards.
We recognize there is no end to this journey and there will be opportunities for improvement continually. Our approach includes:
Our Supply Chain at a Glance
As an approximate percentage of production spend:
of our procurement is with fewer than 100 large suppliers who typically have robust sustainability programs
have public water and waste reduction goals and public conflict minerals reports
of our suppliers have ISO 9001 and 14001 and OHSAS 18001 certifications
of our suppliers issue formal public sustainability reports
of our suppliers are formal Responsible Business Alliance members
- Human Rights
- Supply Chain Working Conditions
- Grievance Notifications
- Non-Discrimination and Non-Retaliation
- Supply Chain Due Diligence
- Supplier Diversity
- Procurement Values and Ethical Dealings
- Conflicts of Interest and Business Integrity
- Climate Change
- Environmental Impact
- Conflict Minerals
- Public Sustainability Reports and Policies
Human Rights, Environmental Impacts, Integrity
We expect our suppliers to meet the highest standards of responsible and ethical conduct regarding how they treat their workers and the environment, and how they do business. This expectation is supported by contractual requirements.
Lenovo’s standard purchase order (PO) and contracts stipulate supplier compliance with our comprehensive Supplier Code of Conduct. This code upholds our values and includes provisions that prohibit human trafficking, discrimination, retaliation to worker complaints, bribery, and corruption. It also requires our suppliers to have formal grievance mechanisms in place.
Lenovo works with the electronics industry on supply chain issues through our Responsible Business Alliance (RBA) (formerly the Electronics Industry Citizenship Coalition (EICC)) membership. Lenovo contractually applies the RBA Code of Conduct and associated audit requirements.
Key Pillars of the RBA Code of Conduct include:
Overall supplier sustainability performance is tracked and reported via an extensive report card program. Performance is assessed against over 25 metrics across quality, delivery, technology, cost, and service. We report the program’s status to senior management regularly and generally conduct 150 report cards quarterly. These report cards cover over 95% of our suppliers by spending.
The program’s key goals are to increase our business with suppliers who perform the best and improve areas of weakness with underperforming suppliers. In the event a supplier does not adequately meet our expectations, business activity is discontinued.
Supplier performance is applied as an overall penalty/credit multiplier in the calculations. For our top 100 suppliers, we measure up to 25 key indicators across RBA, environmental impact, conflict minerals, and sustainability reporting factors. Furthermore, we track the financial and business stability of over 250 suppliers with a real-time risk-monitoring tool. Business stability is a strong leading indicator of sustainability programs.
We also engage suppliers at several events and meetings, including an annual supplier conference where top executives from suppliers and Lenovo meet to build relationships and discuss overall performance and key initiatives for the next year. In addition, strategic and key suppliers participate in quarterly face-to-face meetings.
We directly validate several tiers of our suppliers’ compliance with the RBA program and independent audits. Three types of audits can be used: customer driven, auditee driven, and RBA driven, also known as Validated Audit Program (VAP) audits.
Lenovo practice and key statistics are as follows:
- 95% of our suppliers by spending are covered in the audit program, which also includes approximately:
- 60% of Tier 2 suppliers by spending.
- 30% of Tier 3 suppliers by spending.
- All suppliers must conduct self-assessments annually and an audit every 24 months, regardless of their self-assessment risk level.
- We drive for the most rigorous VAP audits — about 78% of our supplier audits are VAP audits.
- Program status (open assessments, audits, action plans, and closure of action items) is comprehensively reported monthly as formal key performance indicators.
- Overall compliance performance of audit scores and supplier details is reported quarterly.
- Our suppliers must require their own suppliers to comply with the RBA Code of Conduct.
When there are critical issues with excessive working hours and insufficient time off, we request supplier employee data until compliance is initially achieved and demonstrated during the two subsequent quarters. In addition, we conduct quarterly deep-dives and internal reporting on these two topics.
Audit Compliance Results
Our overall performance is noted below. In one key statistic from 2014, about 8% of tested items received some sort of audit finding (priority, major, minor) and in 2017 about 5% of the items received a finding (out of up to 128 tested items per audit). Our goal is to achieve audit scores greater than 180 and zero priority findings in every audit.
|Median (data as of 2018/11/21)|
|CY||Total||Labor||H&S||Env.||Ethics||Mgmt. System||Priority finding||Major finding|
Audit scores are based on a weighted 200-point system where priority and major findings have significant weighting.
TRAINING AND CAPABILITY BUILDING
We conduct several training and communication activities throughout the year with our global supply chain personnel. In addition, education packages and subject matter experts are available on demand.
Our internal training and awareness programs include:
Semi-annual sustainability training
Semi-annual training on supplier report card penalties and credits
Annual environmental impact training
Annual conflict minerals training
Annual employee communications on ethical, anti-bribery and anti-corruption expectations
As most of our suppliers are large national and international suppliers with their own corporate social responsibility programs, the need for direct capability training is minimal. Our efforts are aligned with capability attainment via communication of objectives and tracking the attainment. Furthermore, the RBA has a comprehensive Learning Academy readily available with modules on all programs, guidance, and tools.
We do, however, provide:
Lenovo is dedicated to diversity and believes in providing equal opportunity for all suppliers while developing and advocating a diversified supplier base. We seek to provide the maximum practical opportunities for diverse suppliers to provide goods and services while also creating a sustainable, mutually beneficial relationship.
To that end, Lenovo is committed to maximizing the inclusion of Minority-, Women-, Veteran-, Service Disabled Veteran-, Disabled-, and Lesbian, Gay, Bisexual, and Transgender (LGBT) - owned businesses, as well as businesses located in Historically Underutilized Business Zones (HUBZones) and Small Businesses within our procurement activities.
For more information, please visit our Supplier Diversity webpage.
Supplier Environmental Performance
Lenovo’s standard purchase order (PO) terms and conditions stipulate supplier compliance with environmental specifications, hazardous material avoidance, ozone-depleting substance elimination, product safety, and liability insurance. It also requires full compliance with all applicable laws, including exports, imports, and product safety.
Each year, we ask our suppliers to report their environmental impact data (GHG emissions, water usage, waste generation, renewable energy) formally via the RBA or the CDP (formerly Carbon Disclosure Project).
For more information about our supply chain program regarding climate change, click here.
ENVIRONMENTAL RISK MANAGEMENT
Our procurement team identifies areas of overall environmental risk based on specific criteria and then takes action to ensure that any risk is mitigated. Suppliers are classified by the following risk categories:
From whom Lenovo purchases off-the-shelf goods or uses processes or services produced or offered commercially that are consistent with the supplier’s normal business activities. In other words, Lenovo does not increase environmental impact due to any special requirements. Most of our suppliers are in this category.
Those contracted by Lenovo to handle materials or processes that are outside of their usual business activities. In these cases, a comprehensive and focused environmental audit may be required. These suppliers are few and receive environmental audits via RBA program audits.
Those who handle hazardous or special waste or provide product end-of-life management services. In these cases, approval of the Corporate Environmental Compliance organization and on-site environmental audits are required. These suppliers are subject to additional contractual terms and conditions and semiannual activity reporting.
In 2017/18, all the required audits for Category 1 and 2 suppliers were conducted on time and as required, with no events of noncompliance noted. For Category 3 suppliers, supplier classification and audit status are verified quarterly.
Lenovo recognizes the importance of responsible sourcing of minerals, such as tin, tantalum, tungsten and gold (known as 3TG). Sourced from regions experiencing political and social conflict, for example, the Democratic Republic of the Congo (DRC) and surrounding countries, these materials are generally referred to as "conflict minerals" because they can serve to prolong the conflicts.
While some companies have engaged in boycotting minerals from the DRC and other areas, we feel that this does not improve the situation on the ground. Rather than boycotts, Lenovo believes in responsible sourcing. That is why we fully support the efforts of the RBA and governmental and nongovernmental bodies to help companies make more informed choices about sustainable mineral sourcing in their supply chains.
Since 2012, we have been direct participants in the RBA’s Responsible Minerals Initiative (RMI) programs. More recently, we commenced a formal Cobalt due diligence effort that uses the RMI Cobalt Reporting Template (CRT) within our supply chain. This has enhanced our understanding of the chain of cobalt custody, as well as identifying smelters, which has led to the introduction of our new Cobalt mineral policy.
We also have a due diligence program in place to better understand conflict minerals in our supply chain. This program complies with the requirements of the U.S. Securities and Exchange Commission’s Dodd-Frank ruling and the OECD guidance. The main components of this program include:
- Having a comprehensive public conflict minerals policy.
- Engaging suppliers through formal contracts and directly validating their due diligence efforts via independent third-party RBA audits, where conflict minerals are part of the code.
- Holding regular education sessions for internal employees, publishing monthly newsletters, and providing supplier training as needed.
- Utilizing the RBA Conflict Minerals Reporting Template (CMRT) for Reasonable Country of Origin Inquiry (RCOI) efforts across 95% of our procurement spend and supply chain.
- Participating in the RMI Smelter Engagement Team (SET) to identify smelters and their status.
- Auditing smelters using the RBA Responsible Minerals Assurance Process (RMAP).
- Reporting the program status to Lenovo’s Chief Corporate Responsibility Officer.
- Publicly reporting both a formal Conflict Minerals Report (CMR) and a list of the smelters in our supply chain.
Overall conflict-free status improved from 80% to 82% of suppliers by spending.
Tantalum achieved 100% conflict-free status.
Tin and tungsten each achieved slightly under 90% conflict-free status.
Gold achieved about 72% conflict-free status.
Key challenges included new suppliers and compliant smelters who become noncompliant during the year. We aim to work those suppliers and smelters to get them back into compliance.
While Lenovo is a non-U.S. company with many non-U.S. suppliers and is not legally required to file reports to the U.S. Securities and Exchange Commission or covered by the Dodd-Frank law, we also achieved the following:
- Supplier CMRT response rates were 100%.
- The vast majority of our suppliers have public policies, require their suppliers to be conflict-free, use the CMRT reporting, and use the RBA Responsible Minerals Assessment Program (RMAP) for audits.
- About 67% of our procurement spend was with RMI members.
Full details and statistics on our reasonable country of origin inquiry, due diligence, and smelters can be found in our most recent Conflict Minerals Update report