shopping help
  • ShoppingShopping

    • +- Buy Lenovo

      Why should I buy a Lenovo product?

      Lenovo offer an extensive range of computing products for home and business users. Our friendly Sales team are available on phone and chat to assist you to identify the best system to meet your needs.

      Our Online Terms of sale can be found here.

      Where can I buy a Lenovo product?

      Lenovo sells its selected product range. This means you will always get the latest model, built to your exact needs - delivered to your door free of charge.

      Where can I buy Lenovo products for my business?

      You can buy Lenovo products for your business from or you have the option to contact one our PC experts by calling 1-800-1601-0084 or chat with us on

      How do I configure a laptop for purchase?

      Many of Lenovo's computers can be customised to suit your exact requirements. You can choose the processor, operating system, hard drive, memory, warranty or accessory that's right for you.

      I'm finding it hard to choose the PC that's right for me. Is there any easier way?

      You can narrow down your choice based on price, screen size, processor, operating system, weight or usage. Alternatively, you always have the option to contact one of our PC experts. You can do this via Online Chat or by calling 1-800-1601-0084 or chat with us on

    • +- eCoupons & Promotions

      What are eCoupons and where do I find them?

      eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. eCoupons can be found on select products in our online store and deals pages, as well as on our affiliate partner sites. We also send out our latest eCoupon offers by email to our subscribers, so be sure to sign up here to save

      How to use an ecoupon?

      An eCoupon can be used online or by calling a Lenovo sales representative. The instructions below describe how to use an eCoupon online.

      1. Locate the product you wish to purchase on the website.
      2. Ensure there is an eCoupon available for that product.
      3. Write down the eCoupon code (for later use in the Shopping Cart or when speaking to a sales representative).
      4. Click the Add to Cart button for the product you would like to purchase.
      5. Follow the prompts through to the Shopping Cart.
      6. On the Shopping Cart page, enter the eCoupon into the 'eCoupon' field (under the sale price) and click Apply.

      *eCoupons are case sensitive. For example, entering 'LIMITEDTIME' is not the same as entering 'limitedtime'

    • +- My Account

      What are the benefits of creating an account and how do I do this?

      By creating an account, you will be able to view your previous orders, create multiple shipping destinations and check the status of your delivery. You'll only need to enter your details once and you'll be ready to make a speedy checkout.
      Create an account

      How do I modify my account details?

      Just click on the My Account link located in the top right hand corner of our site. Sign in with your User ID and password, make the changes you want and save them.

      How do I reset my password?

      If you've forgotten your password, no problems. We can generate a new one and email it to you. You can also change your password by logging in to your Lenovo account.

      Where did my quote go?

      If you are unable to locate or view your quote, please contact Lenovo Sales at 1-800-1601-0084 or chat with us on

    • +- Privacy & Security

      Is ordering online safe?

      Our website uses 128-bit encryption - one of the most powerful encryption standards available - to protect all sensitive information that you transfer to us.

      What is Lenovo's privacy policy?

      Please visit our Lenovo's Privacy Policy page for detailed information on how we handle your sensitive information.

    • +- Parts & Services

      Where can I register my new Lenovo product?

      If you have a account, simply go to and login to Register a New Product.
      If you don't have a account, please go to and register an account to Register a New Product.

      How can I check the status of my warranty?

      We have a Warranty Status Lookup tool that will answer this question. You'll need to enter your product Serial Number to do this. Once you've checked the status, you can also upgrade or extend your warranty.

      Where do I go for Technical Support?

      The best place to start is at the support section which includes resources such as drivers, software, manuals, self-help sections and tips submitted by Lenovo community members. Alternatively, you can contact Lenovo Technical Support team:

      1-800-1110-2266 (Toll free number)
      1-800-8908-6389 (Globe Subscribers)
      +632-854-01234 (Paid Service Toll Number)

      How do I order parts?

      For current or recent-generation systems, please visit Accessories & Upgrades to order common replacements such as batteries, adapters, hard drives and memory.
      If you cannot find what you are looking for online, please call us on 1-800-1601-0084 or chat with us on

  • Shipping & DeliveryShipping & Delivery

    • +- Order Status

      How do I check my order status?

      You can view your order status in one of two ways.

      • If you're a registered customer, simply login to My Account and click View my Orders.
      • Alternatively, Order Status and tracking information is provided through our Order Visibility Portal (OVP).

      The website stated my product would ship in certain business days when I ordered it, but OVP is showing that it will ship at a later date. Is there something wrong?

      Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted in OVP after your order is placed. If you chose any customizations when placing your order, your machine will be custom manufactured to meet the specifications you chose and estimated ship dates are subject to change. Once your order ships, OVP will reflect that information and provide your tracking number. You will also receive a shipping confirmation email.

    • +- Problem with Order

      Items missing?

      If your order does not contain certain items that you purchased, please call 1-800-1601-0084 or email

      Damaged product or shipping box?

      If your order contains damaged items upon arrival, please call 1-800-1601-0084 or email

      I have received a defective item, what should I do?

      Please contact our Tech support team as soon as possible who may be able to quickly address the issue without the need for return.

      For Lenovo Consumer&Commercial Products
      1-800-1110-2266 (Toll free number)
      1-800-8908-6389 (Globe Subscribers)
      +632-854-01234 (Paid Service Toll Number)
      Premium Care:
      1-800-1110-2328 (PLDT and Smart Subscriber)
      Email :

      What do I do if my package shows delivered but I did not receive it?

      please call 1-800-1601-0084 or email

      What do I do if my product arrived but not functioning properly, unable to activate software and/or will not power on?

      You can contact Tech support team for troubleshooting and activation

      For Lenovo Consumer&Commercial Products
      1-800-1110-2266 (Toll free number)
      1-800-8908-6389 (Globe Subscribers)
      +632-854-01234 (Paid Service Toll Number)
      Premium Care:
      1-800-1110-2328 (PLDT and Smart Subscriber)
      Email :

    • +- Shipping Information

      What are the delivery charges?

      Lenovo has delivery and return fee charges based on defined addresses in Philippines. Free delivery and return fees maybe offered on selected models.

      How long will it take for you to deliver my order?

      Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted on our order status site after your order is placed. Ship dates do not include delivery times. Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.

      Once your order has been shipped from our factory, please allow additional time for the item to be delivered to your door.

      Will you send me an email to confirm that you've received my order?

      Absolutely. As soon as we receive your order, we'll let you know. Your order will be accepted when we ship the product or deliver the service to you. For further information, please read our Terms and Conditions for Online Sales.

      How can I track the delivery of my package?

      Once your order has shipped you will receive a shipping confirmation email, which will include your tracking number and estimated delivery date. Order Status and tracking information is provided through our Order Visibility Portal (OVP).
      Click here to check your order status.

      Can I have my purchase shipped overseas?

      Unfortunately, no. We're unable to ship orders internationally from outside Philippines due to export restrictions and policies. However, we have online stores throughout the world, so it's easy to order from for your destination country.

  • Return & CancellationReturn & Cancellation

    • +- Lenovo's Return Policy Return Policy

      Return/Exchange or Return/Refund request is only valid for dead on arrival and product related defect that is reported within 7 days upon receipt of the item. To initiate a return/exchange or refund, please email to

      Defective or Dead-on-arrival: For quality related returns (defined as Dead On Arrival, Missing, Wrong, Damaged, or Cosmetic ("MWDC") issues & 7 or more dead pixels), customers are allowed a full refund of their purchase price.

      Non-Quality Issues: In the event you choose to return your product or do an exchange due to non-quality related reasons, you may raise a request but will have the absolute discretion to decide whether to allow the same. All returned items should have the original packaging intact and products unused. Lenovo's decision will be final & no appeals will be entertained. In the event Lenovo decides to allow the return/exchange of your product upon satisfactory inspection of the returned unit, Lenovo reserves the right to charge you a 25% fee for any opened unit (per unit) and a 15% fee closed box returns (per unit).

      Software and Peripherals: Software and peripheral Products which are purchased as part of a packaged Product offering (i.e. Lenovo personal computer and/or tablet Products) ("Packaged Product") can only be returned for the purposes of an exchange or refund in its packaged entirety, along with the relevant invoice, and Lenovo will not allow an exchange or refund of individual items where were purchased as part of a Packaged Product.

      A software and/or peripheral Product which was not purchased as a Packaged Product ("Individual Product") can only be exchanged for a Product with the same specifications, if a defect in the Product is proven. Lenovo does not provide refunds or credits for any Individual Products with proven defects, and in such a situation, Lenovo will instead conduct a one-to-one exchange for your defective Individual Product.

      Where it is impractical to effect a one-to-one exchange for any Individual Product or a part of a Packaged Product, Lenovo reserves the right to replace the defective Product with a Product which is of similar or equal value.

    • +- How to Return an Item

      How do I return an item?

      To return an item please email

      When will my money be refunded when I've made a return?

      Once your return has been received, Lenovo will perform a quality analysis of all returned merchandise which can take up to 10 business days. When completed Lenovo will process your refund credit. Please note based on your original form of payment it could take up to ten business days for your refund to be posted to your account. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.

    • +- Cancellation

      Can I change or cancel my order after it's been placed?

      Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request. To cancel or change an order please contact 1-800-1601-0084 or email

      Why was my order cancelled?

      Your order may have been cancelled due to one of the following reasons:

      -The payment method is not accepted, was rejected or declined
      -Payment method authorization failure
      -Lenovo inventory, website or internal system error
      -Information including but not limited to, the shipping address, billing address and payment information used to place on any order on will be verified for security purposes. Orders may be automatically cancelled if verification is not successful.

      Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.

      Why product is not available after I have placed order?

      Offers, prices, specifications and availability may change without notice. Lenovo will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error. Products advertised may be subject to limited availability, depending on inventory levels and demand. Lenovo strives to provide a reasonable quantity of products to accommodate estimated consumer demand.

  • Payment & CheckoutPayment & Checkout

    • +- Payment

      What type of payments options does Lenovo offer when shopping online?

      Lenovo offers a variety of payment options for purchases made on, including:

      -VISA and Mastercard
      -Direct deposit. Please email bank receipt to with your order number (46XXXXXXXX) after payment has been deposited to our bank account

      What's this additional PHP1 payment to Lenovo?

      We only use this to verify the validity of the card you used. The amount will be refunded once your order has been finalized.

      Does Lenovo accept credit cards issued outside Philippines?

      We can only accept cards issued within Philippines.

      My credit card expires this month. Is this okay?

      Unfortunately, you won't be able to use to purchase online.

      If I pay by credit card, will it delay my order?

      This will only happen if your card is low on funds and we can't complete your order. We'll contact you immediately to sort this out and get your package on its way to you.

      My payment has been declined. What do I do now?

      Please contact your bank. There may be insufficient funds or your account may be blocked. Once confirmed with bank please email our payment team,

      Can I use a foreign currency to make a payment?

      Unfortunately, no. We only accept PH Peso (PHP).

      I accidentally paid twice.

      Please email our payment team, as soon as possible

    • +- Invoice

      Where is my invoice?

      When we ship your order, we'll send you an email with your official invoice. Unfortunately, we do not provide an invoice at the time of delivery with the courier. You may also download the invoice directly throught Order Visibility Portal (OVP) once order has shipped. Click here to login

      How do I change the shipping name and address in invoice?

      Please email Billing Adjustment team,

    • +- Checkout

      Do I need an account to checkout?

      It's entirely up to you whether you choose to create an account or checkout as a guest.
      Guest checkout is a speedy way to make a one-time purchase, but we won't store your billing and shipping information. You'll need to enter this again for any future purchases.
      Of course we'd love to see you create a Lenovo account or subscribe for email updates on exclusive offers and exciting new product launches. It's your choice.

      I think I've clicked the order button more than once.

      Not to worry – call 1-800-1601-0084 or email as soon as possible

  • Other FAQOther FAQs