What is Lenovo.com and NDSL Relationship?
NDSL or Net Distribution services Pvt Ltd is the online Distributor and partner for Lenovo India. NDSL will process, supply and deliver all orders placed on Lenovo.com/in.
To where does lenovo.com/in deliver?
lenovo.com/in delivers across the country to over 12,000 Pincodes. These deliveries are made through reputed courier companies. Since there is a constant addition of Pincodes, the exact number might vary from time to time.
What is the delivery timeline for my order?
Our endeavour is to deliver the product within 5 business days (metro cities) and 8 business days (non-metro cities) depending on the delivery address pin code. There might be cases when deliveries are delayed because of unforeseen circumstances.
How will I know whether I can get delivery in the area that I live?
You can check if your area is serviceable by entering your area pincode in the pincode check box to re-confirm the delivery. Deliveries are made through third party courier companies. All deliverable pincodes are pre populated in the backend. So, if your order is accepted with the pincode, then it will be serviced.
What are the payment options that I can avail while placing an order?
Currently the following payment options are enabled.
- Credit Cards (Visa / Master/ Rupay)
- Net Banking across Banks
- Debit Cards (Visa / Master/ RUPAY)
- American Express
- Payment wallets (may change at the discretion of NDSL)
- EMI facility (Only for ICICI Bank , Citibank, HDFC Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards). The Participating Bank EMI will vary from time to time. No cost EMI facility may be provided at times at the sole discretion of NDSL.
Is there a charge for delivery?
No, currently there is no charge for delivery. Delivery is free for all orders across the country.
If in case delivery is chargeable, it would be shown upfront before making the payment.
What if I'm not home to receive my order?
NDSL uses reputed 3rd party courier companies for deliveries. Most Courier companies attempt 3 times to deliver the products. They might also leave a note for a call back in case the door is unanswered.
The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. In such cases please provide a delivery time to suit your schedule.
Can I place the order online and pick up my order from your Store which is nearest to me?
No, you cannot place the order online and collect from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order. However, in the future the pick up at store option maybe enabled on the website.
What is your exchange policy?
Orders once delivered cannot be exchanged. In case of a manufacturing defect, please contact the Lenovo service centre immediately and the Lenovo service staff will guide you on the next steps with reference to the replacement of the product. We will not offer replacement to customer for any Dead on arrival/damaged in transit case, customer will only get the full refund.
The Toll free numbers for the service centers are:
For Laptops: Think Products: 1800-419-4666; Idea, Legion & Yoga Products: 1800-419-7555
For Tablets: 1800-208-7555
Else, you can write to Customercare@lenovo.com for further assistance.
When and how will I get my refund in case of cancellation or product return?
Refunds are credited back to the same instrument in which it was debited. The process generally takes 7-14 working days depending on the bank and the payment gateway. NDSL processes refund order within 2 working days. The Total days taken to credit the amount may vary from 7-14 working days depending upon credit card / Bank.
NDSL does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card.
You will receive email intimation from lenovosupport@ndcommerce.in for the processing of refund. You will need to then contact your bank or credit card issuer for the refund status.
What if products ordered by me are out of stock?
All products shown on the web store are products in stock. In an exceptional case, where the product ordered by you is out of stock, the same will be communicated to you within 72 hours of placing the order and a refund will be processed immediately in case you wish to cancel the order.
How do I track my order once it is placed?
Step 1: You will receive an order confirmation on Email on the registered email address and SMS on the registered Mobile Number
Step 2: As soon as the order is shipped you will receive another email on the registered email address and SMS on the registered Mobile Number
You can also log into your account and view the shipping details and track using the tracking details.
You can write to orderstatus1@lenovo.com
Can I change my order once it has been placed?
We don’t accept changes in the order once they are placed. However, if changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of NDSL.
What is the policy if I receive a damaged shipment?
Our partner courier companies make the utmost effort to package and deliver the products secure and safely. In the unfortunate event that such a scenario may arise, you are requested to contact customer care in the Contact us section within 8 hours of the delivery of the product along with the images of the packaging and the delivered product.
We will not offer replacement to customer for any Dead on arrival/damaged in transit case, customer will only get the full refund
I want to place bulk orders or need some specific products who do I contact?
You can call on the Toll-free number mentioned on the top of the website (1800 3000 9991) or you can also chat with the Lenovo experts. You can also, write into ‘Contact Us’ with the detailed requirement and we will assist you with quotes and information based on the requirement.
What is the warranty on the products that I have bought? Do I need to register my product for warranty?
All Lenovo products come with a free one-year warranty. Some are bundled with 3 years warranty (Think Products). The warranties are extended from the backend team within 30 days of delivery and you need not register on any other site.
To purchase an extended warranty, to upgrade your warranty or to check if your product is within its warranty period, check
https://pcsupport.lenovo.com/in/en/
Do you offer extended warranty on the products? If yes, how many years and how do I buy the extended warranty?
An extended warranty can be purchased at a nominal extra cost. To know more visit the following link and check the tab most relevant to your product
https://pcsupport.lenovo.com/in/en/
Can I order extended warranty online?
To know more about purchasing/ extending your warranty online, please visit the following link and click on the tab most relevant to your product
https://pcsupport.lenovo.com/in/en/
Which credit/ debit cards does Lenovo support for payments?
Currently all Visa, Mastercards, RuPay and American Express credit cards are accepted. Payments are accepted through certified third party payment gateways.
How do I know that my credit/ debit card payment is safe?
Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.
Can I pay through Net banking? What is the procedure?
Yes, you can pay through net banking. You need to select net banking as an option on the checkout/payment page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.
I bought a Deal / EPP product but forgot to apply the code while purchasing. How can I avail the offer?
As a standard audit procedure we are unable to alter the order in terms of pricing, content or any other aspects. As an exception, in case your order hasn’t been shipped, you will need to cancel the order and place a fresh order with the applicable code.
Does my billing address and the shipment address have to be the same?
No, the shipping address can be different from the billing address in the case of prepaid orders. For Cash on Delivery orders, the billing and the shipping address will need to be the same.
Do I need to create an account on lenovo.com/in to place an order?
Yes, you will need to register on the site to place an order.
What is the benefit of creating an account on lenovo.com/in?
You can log into your account to get all details about your order and tracking the same.
There are various other benefits of creating an account as well. Some of the benefits are on new launches, exciting offer, exclusive promotions for lenovo.com/in customers.
You will also not need to input the address for the new orders unless there is a change in address. You can also log in review the order history of all the transactions done on that account.
Will I receive invoice pre-delivery of my product?
No, invoice copy is provided at the time of delivery.
What should I do if my warranty is not extended and I’ve purchased warranty pack?
You can check for your product warranty at https://pcsupport.lenovo.com/in/en/
In case, the warranty is not updated within 30 days from the date of purchase, you can reach out to us from Contact Us section.
For registering your system's additional or extended warranties please email all the proofs to india@lenovoreg.com
To facilitate the POP team (pop@lenovo.com ) to action your request, the following details are mandatory in the scan copy of the Invoice.
- Date of Purchase clearly mentioned
- Serial Number of the Machine / Machine Type Model / IMEI Number(for Tablet)
- Dealer's Signature, Name & Address
- Dealer's Stamp or Seal
- GST number
Also attach warranty pack images and mention activation code for clearance.
What should I do if my warranty is not extended and I’ve availed for the offer?
When you avail any warranty offer at the time of placing the order, the warranty is extended from the back end and it takes appx. 15-20 business day to extend the warranty once the product is delivered. You are notified once it is extended. In any case, if it’s not extended please reach out to our support in the Contact Us section with the details.
What should I do if I my onsite warranty is for XXXX years and it is reflecting only for XXXX year?
Please reach out to support in the Contact Us section for the same.
You may please check if the additional warranty has been registered. For registering your system's additional or extended warranties please email all the proofs to india@lenovoreg.com
To facilitate the POP team (pop@lenovo.com ) to action your request, the following details are mandatory in the scan copy of the Invoice.
- Date of Purchase clearly mentioned
- Serial Number of the Machine / Machine Type Model / IMEI Number(for Tablet)
- Dealer's Signature, Name & Address
- Dealer's Stamp or Seal
- GST number
Also attach warranty pack images and mention activation code for clearance.
If my laptop is purchased from abroad can I extend warranty in India?
No.
My laptop already has XXXX year of ADP warranty, if I want to extend; how many days prior I need to purchase the same?
If you purchase ADP extension, you need to purchase it prior to 90 days of expiring of your existing ADP.
What CGST, SGST, IGST?
Since GST is a destination based tax, an end user consuming any goods or services is liable to pay the Goods and Services Tax. The tax is received by the State in which the goods or services are consumed and not by the state in which such goods are manufactured. In cases of exports, he seller of the goods or services is exempted from paying the tax.
Intra-State supply of goods or services is when the location of the supplier and the place of supply i.e., location of the buyer are in the same state. In Intra-State transactions, a seller has to collect both CGST and SGST from the buyer. The CGST gets deposited with Central Government and SGST gets deposited with State Government.
Inter-State supply of goods or services is when the location of the supplier and the place of supply are in different states. Also, in cases of export or import of goods or services or when the supply of goods or services is made to or by a SEZ unit, the transaction is assumed to be Inter-State. In an Inter-State transaction, a seller has to collect IGST from the buyer.
How to input GSTN on website Purchase?
While placing the order, there is a field for inputting the GST Number and name of the company. Please input the same in that field correctly to ensure that the GST benefits are availed by you. Please ensure that the GST number inputted belongs to the buying party.
What are precaution, I have to take while putting the GSTN while purchasing?
“Important – Mentioning the GSTIN of a person other than the recipient could be treated as an offence in terms of Section 122(1)(vii) of the CGST Act, 2017” As per Section 2(93) of the said act a recipient of goods or services is - (a) where a consideration is payable for the supply of goods or services or both, the person who is liable to pay that consideration; (b) where no consideration is payable for the supply of goods, the person to whom the goods are delivered or made available, or to whom possession or use of the goods is given or made available; and (c) where no consideration is payable for the supply of a service, the person to whom the service is rendered.”
I have not received the credit of input GST paid to you?
If correct GST number provided & if it is not reflecting as input on GST portal, then in the next month amendment need to be done & simultaneously GST input will reflect on portal. Do write to us on at our customer care email address for addressing your concern.
Can a GST invoice can be modified post delivery of the goods?
Unless there is an error on part of NDSL while invoicing the order, the GST invoice cannot be amended.
I haven’t given my GST number while placing the order, Can I give now and accordingly can you modify my invoice.?
NO, GST number should be placed at the time of placing the order.
