Over 3 Hours of Lost Time
This is the average time lost on an IT support issue, making it a significant time drain for your end-users.
That usually means there’s a huge drain on your IT resources. With Lenovo as your trusted partner, you’ll be able to plan and assign resources to your strategic IT projects with confidence.
Optimize Your Uptime with Minimal Hassle
Reduce downtime and disruptions by embracing our human-centered IT support approach.
We answer the phone in less than 30 seconds1 and over 90%2 of customers are satisfied, very satisfied, or extremely satisfied with the services received.
Premier Support
Technical Account Managers (TAMs)
Premier Experience
| Features |
Depot
Support |
Onsite
Support |
Premier
Support |
| Break/fix support for broken machines | |||
| Advanced technical support | Standard business hours Mon - Fri |
Standard business hours Mon - Fri |
24/7/365 |
| Onsite support | |||
| Comprehensive hardware and original equipment manufacturer (OEM) software support3 | |||
| Technical Account Managers for escalation management | |||
| Parts prioritization & next business day onsite labor | |||
| Single point of contact for simplified end-to-end case management | |||
| Lenovo Service Connect portal for asset management, product support, and service case (or request) tracking |
Looking for Advanced Tech Support for Your Lenovo ThinkVision Monitors?
Now you can purchase Premier Support for monitors and enjoy a single support contact experience7 with our elite Premier Support technical team. Get how-to and technical assistance across various common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more.8 And if we need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange.9
That’s the Premier Difference.
