Empower Your Employees to Focus on Innovation
When your technology isn’t functioning properly, every facet of your business can be interrupted. Not only does this tank productivity, it breeds frustration across your entire organization.
Lenovo’s Support Services are designed to help maintain business continuity, protect uptime, and mitigate disruption. From extended warranties to advanced business IT support for faster issue resolution, our services help minimize unplanned operating and maintenance expenses and downtime, enhancing the budget predictability of your IT operations.
Industry-Leading Premier Support
2024 Gold Stevie® Award Winner
American Business Awards®, Best Technical Support Solution, Computer Services
2025 Organization of the Year
Business Intelligence Group Excellence in Customer Service Awards, Internet and Technology category
2025 Silver Stevie® Award Winner
American Business Awards®, Customer Service Team of the Year (Other Industries)
91%
Of customers would choose Premier Support again.*
83%
First-time issue resolution +18% higher than the industry average of 65%.**
85%
Accuracy rate for predicting critical system errors.***
2,400
Service centers across the globe serving 180+ markets
Premier Support Suite
Be unstoppable no matter what. Premier Support Services grow alongside your organization, providing a tailored suite of solutions developed to address the evolving challenges your teams face.
Premier Support Suite
For PCs & Smart Devices
Premier Support for Devices
Minimize disruptions and free up your IT teams with direct access to Lenovo experts who provide quick and seamless support. With Premier Support Plus, you also get Accidental Damage Protection, Sealed Battery Warranty, and proactive alerts to maximize the ROI from your devices.
Premier Support Suite
For Infrastructure
Lenovo Support & Protection Services
From PCs and servers to data centers and peripherals, choose from a full range of support options designed to protect you from the unexpected and keep your operations flowing at the speed of business.
Support & Protection Services
For PCs & Smart Devices
Support & Protection Services
For Infrastructure
Multivendor Support Services
Simplify the management of your service agreements under a single contract for operational efficiencies and seamless issue resolution.
Customer Success Stories
See how Support Services are helping customers around the globe be more innovative and productive.
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Swiss Securitas Group
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iOmniscient
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Pacers
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Future Publishing
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Shiseido
Creating a Modern Employee Workplace
Swiss Securitas boosted productivity for staff and the IT team with a sustainable workplace solution, integrated service processes, and 24x7x365 Lenovo Premier Support Plus.
>90%
Faster delivery of features
“We’re moving towards more sustainable and paperless processes to increase our productivity. Thanks to the robust Lenovo devices, integrated processes, and support services, we’ve cut our TCO per user by 30%.”
Delivering AI-Powered Multi-Sensory Analytics
iOmniscient leverages cutting-edge hardware and exclusive Lenovo services including hardware customization, software pre-load and factory services, expedited shipping, and worldwide support to provide its customers with more value.
70+
Countries serviced
“Having our appliances backed by Lenovo Premier Support is a huge benefit of the OEM partnership. We’ve got customers all over the world, and local on-site support from Lenovo helps us to offer them an excellent service that is available 24/7.”
Keeping the Show on the Road
To keep events on track and fans entertained, Pacers Sports & Entertainment needs technology that runs reliably day in, day out. The company found just that with responsive, personable Support Services from Lenovo.
1
Vendor for all tech needs
“We know we can rely on the people at Lenovo. Even senior folks take the time to talk to us, answer our questions, follow up on items; it feels like it’s in their culture all the way up. Lenovo is always there for us.”
Relieving the Pressure on IT
Device refreshes were always an administrative nightmare for Future. With help from Lenovo and boxxe, the company has taken the pressure off its IT team and is rolling out powerful new Lenovo ThinkPad T14s laptops to employees across the UK.
24x7x365
Premier Support Services
“We like that Premier Support follows the device, not the company. So if I'm at the office, Lenovo will send an engineer there, and if I'm working from home, someone will come out to my house the very next day.”
Elevating the Customer Experience
With Lenovo TruScale DaaS, Shiseido is replacing 2,000 aging systems with modern, reliable, and secure Lenovo ThinkPad laptops — backed by Lenovo Premier Support and Lenovo CO2 Offset Services.
2,000
Employees supported
“Lenovo is playing a key role in our global IT transformation: from helping us move into the cloud to equipping our teams with the latest Lenovo ThinkPad devices.”
Explore More
Discover innovative solutions to power your business transformation.
* Technology Business Research, Inc. (TBR, Inc.), conducted on behalf of Lenovo, 2023.
** Fullview, 2024, Industry Standards For First Call Resolution Rate: What’s A Good Score.
*** Lenovo Device Intelligence Solutions, 2021.
1 Available on Think devices and Winbooks for up to 4 years and on consumer notebooks and tablets for up to 3 years. Can be purchased within the first 12 months of device purchase.