Lenovo Premium Care

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Lenovo Premium Care

Service That’s Ready When You Aren’t

When things go wrong, we’re here to make them right. If you’re facing unexpected PC issues, our team of Premium Care technicians is ready to resolve them so you can get back to doing what you love.
Why Your Device Needs Premium Care

Peace of Mind for Everyday Situations

A Lenovo technician helping a customer solve problem with his PC.
Top Ranked Tech Support
We’re thrilled that Lenovo was awarded a top-three ranking in Laptop Mag’s 2023 Tech Support Showdown. And next year, we’re aiming to do even better.
Available via phone, chat, and email
‘Getting started’ and ‘how-to assistance’
Onsite support1 and fast repair
Access to prioritized repair and support
Support for hardware and software
Preventative PC Health Check2
Available devices3

Standard Support

Business hours
Yoga, Legion, IdeaPad, Chromebook, tablets

Premium Care

Yoga, IdeaPad

Premium Care Depot

Depot Support
Chromebook, tablets

Products and offers are subject to availability. Lenovo reserves the right to alter product offerings and specifications, at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. Images are for illustration purposes only. For full Lenovo product, service and warranty specifications, visit www.lenovo.com.

Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo. Other company, product and service names may be trademarks or service marks of others. © Lenovo 2019. All rights reserved.

1 Preventive PC health check only available on Lenovo notebooks and desktops. Excludes Tablets.

2 Lenovo Tablets do not support onsite service. The service levels may vary between carry-in, pickup & return, or depot in specific geographic locations.

3 Support capability is available in select markets. Where unavailable, Lenovo will follow the best available SLAs.

Frequently Asked Questions

Lenovo’s base warranty is rated excellent by Laptop Mag in 2023. However, Premium Care is a comprehensive service that helps with a lot of your PC needs: from onsite repairs and access to prioritized parts, multiple ways to access expert technicians via chat, email and call support, and an Annual PC health check included, getting started’ and ‘how-to assistance’ and support for hardware and software.
Premium Care support, ‘how to’ assistance with software and hardware, plus onsite support and rapid repairs to your base warranty.
You can purchase Premium Care as long as your base warranty remains active. However, we recommend upgrading at the time of purchase or within ninety days.
Visit our Warranty Lookup to check your device's current warranty status and coverage.
For global phone support, click here.
You can purchase Premium Care for your device here.
You can extend a standard warranty by up to five years for additional peace of mind. Purchase a Warranty Upgrade that fits your needs. Terms & Conditions apply.
Visit the Repair Status page on Lenovo's PC Support site.
You can update Lenovo drivers by visiting the Drivers & Software page on Lenovo’s Support site. Enter your device's model or serial number to see available drivers and software updates. Select the appropriate driver for your operating system and download it. After downloading, run the installer and follow the on-screen prompts to complete your installation.
All these services offer advanced tech support with fast-track resolution. Premier Support is available for Think devices; most other devices, including tablets, will be eligible for Premium Care or Premium Care Plus. Premium Care Plus has the same features as Premium Care, with additional Accidental Damage Protection, automated virus or malware removal, automated performance checks, and a 3-year sealed battery warranty.

Can't find the answer to your question? Contact us.

Get Lenovo Premium Care Now

Upgrade your existing warranty to Lenovo Premium Care in just a few clicks.

Get Premium Care

Looking for a new device? Choose from Lenovo's world-class line of laptops and add Lenovo Premium Care for added support and protections.

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