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專屬技術支援. 端到端案件管理由單一窗口完成. 更快速, 一次解決.

尋找您的業務提升體驗和進階技術支援? Lenovo Premier Support為您的IT員工和用戶提供VIP禮遇.

我們理解當 IT 預算緊縮,您需要全面提升 IT 團隊的效率.我們知道您的最終用戶希望獲得快速提供解決方案和建議.聯想可以提供.

直接聯繫專業且經驗豐富的Lenovo 技術工程師,提供全方位軟硬體支援.我們的專業故障排除人員具備先進技術和系統知識,能夠快速提供解決方案和建議,讓您的軟硬體維持最佳運行效率.

您還可以連繫技術專案經理,他們可以作為案例管理的單一窗口.您將享有單一窗口提供案件服務管理.可於隔日帶著維修零件到達現場和優先享受零件使用權,降低系統停機時間和生產力中斷狀況.這是Premier Support的不同之處.

了解Premier Support如何為您的業務帶來提升.

想了解更多資訊,請聯絡您的Lenovo客戶經理或我們信任的業務合作夥伴.

了解更多 請聯絡您的當地業務代表

  • Premier技術客服中心

    • 高級技術工程師支援,平日早上9點至晚上8點 (週一至週五) ; 周六、周日及國定假日休息
    • 專用Premier Support專線，無須在選單中找尋電話
      • 端到端案件和升級管理提供1對1技術支援及故障排除
    • 提供OEM軟體電話支援,同時解決硬體疑難雜症

  • 技術專案經理 (TAMs)

    • 積極維繫關係並追蹤管理
    • 為您的企業提供單一整合解決方案
    • 強大的季度報表管理,用於衡量及評估服務效率

  • 零件優先使用權

    • 服務請求優先支援
    • 確保隔日完修2
    • 零件優先使用服務2
<< Scroll to compare support packages >>

特色

 Lenovo 親送服務 (標準) Lenovo 到府服務 (標準) Lenovo Premier Support
技術客服中心支援
進階技術支援專線，全年 365 日全天候提供服務3
保固範圍到府服務及零件使用2

標準服務層級協議

標準服務層級協議

隔日工程師到府服務及零件優先使用2
全面性的硬體和OEM軟體電話支援1
單一技術工程師聯繫，簡化端到端案件管理
專屬技術專案經理支援服務
專業報告管理（調度,零件數量,服務級別，問題管理,保固範圍）3,4
Lenovo商用自助服務網站,提供客制服務，專業報告，產品支援和優先零件訂購3,4
資產標籤項目和Premier Support聯繫訊息
Lenovo Depot Support (Standard) Lenovo Onsite Support Lenovo Premier Support
Call Center Support for basic troubleshooting, out-of-box and technical issues
24 x 7 x 365 Advanced technical support with dedicated phone number3
Warranty claims including parts and labor2

Standard SLAs

Standard SLAs

Next-business-day onsite labor & parts prioritization2
Comprehensive hardware & Original Manufacturer (OEM) software phone support1
Single point of contact for simplified end-to-end case management
Technical Account Managers for proactive relationship and escalation management
Standard suite of reporting (dispatching, service level, repeats, in/out warranty)3,4
Lenovo Commercial Portal for install base details, service ticket status and reporting to help identify trends and proactively address issues3,4
Asset tag option and Premier Support Center contact info

對Lenovo ThinkVision顯示器的Premier Support服務感興趣嗎？

我們已經為您提供保障。現在，您可以購買顯示器的Premier Support服務，並與我們的精英Premier Support技術團隊一起享受專屬單一聯繫窗口體驗5 取得有關設置，解決方案，顯示設定和多顯示器互動操作性等各種常見問題的技術支援，以及對主流的行業軟體，裝置驅動程式等的支援6. 如果我們確認需要更換您保固內的顯示器，您的服務優於一般保固，並在下一個工作日與您現場交換顯示器7.

這就是Premier的差異.

  • 1
    不適用範圍:
    • 公司企業軟體應用程式
    • 非 Lenovo 提供的軟體支援 (非OEM)
    • 不屬於Lenovo保固範圍的產品
  • 2 缺貨料件可能會延遲服務交付.不適用於所有國家.如果Lenovo確定您的產品問題屬於產品保固範圍,無法透過電話或客戶可更換零件解決,則將在現場進行維修.在當地時間下午 4:30 前進行電話故障排除並完成派件.
  • 3 並非所有國家/地區都適用.
  • 4 如適用
  • 5 Premier Support技術人員將協助1對1支援服務並追蹤解決問題。技術客戶經理可以自行決定是否由Premier Support工程師協助進行案例管理.
  • 6 軟體和硬體協助僅限於為Premier Support服務的ThinkVision顯示器
  • 7 Lenovo Advanced Exchange將在下個工作日提供交換服務。某些地區可能無法提供下一個工作日. 當Lenovo提供出廠檢測運作良好的顯示器時,需要現場交換您的顯示器. 有關詳細訊息，請參閱Lenovo服務協議

Lenovo 保留在任何時間修改產品和規格的權利,恕不另行通知.Lenovo盡全力確保所有資訊之準確性,但針對任何編輯,攝影或印刷錯誤概不負責,圖片僅用於說明目的.想了解完整的 Lenovo 產品,服務和保固條款,請上 www.lenovo.com.Lenovo 和 Lenovo 標誌為 Lenovo 的商標或註冊商標.其他公司,產品和服務名稱可能是其他公司的商標或服務標誌.

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