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Lenovo Pro Business Store
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Lenovo Pro Business Store
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Access your orders, subscriptions, saved carts, rewards balance, and profile
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Rewards
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View & track your orders
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Register your product and/or update your warranty dates
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Sign in / Create AccountKeep track of your wishlist, orders, and My Lenovo rewards, all in one place
My Account
Access your orders, subscriptions, saved carts, rewards balance, and profile
Wishlist
Create a wishlist of your favorite products
Rewards
Create an account to earn or view your rewards
Orders
View & track your orders
Product Registration
Register your product and/or update your warranty dates
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Sign in / Create AccountKeep track of your wishlist, orders, and My Lenovo rewards, all in one place
My Account
Access your orders, subscriptions, saved carts, rewards balance, and profile
Wishlist
Create a wishlist of your favorite products
Rewards
Create an account to earn or view your rewards
Orders
View & track your orders
Product Registration
Register your product and/or update your warranty dates
Sign out
Sign in / Create AccountKeep track of your wishlist, orders, and My Lenovo rewards, all in one place
My Account
Access your orders, subscriptions, saved carts, rewards balance, and profile
Wishlist
Create a wishlist of your favorite products
Rewards
Create an account to earn or view your rewards
Orders
View & track your orders
Product Registration
Register your product and/or update your warranty dates
Sign out
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Advanced-level techs. End to End case management. Faster, first-time resolution.
Looking for a step-up for your business and your employees’ support experience? Lenovo Premier Support gives VIP treatment to both your IT staff and end users.
We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum. That’s the Premier difference.
Learn how Premier Support gives a lift to your business.
For more information or pricing, please contact your local Lenovo Account Manager or one of our trusted business partners.
Features |
Lenovo Depot Support (Standard) | Lenovo Onsite Support | Lenovo Premier Support |
---|---|---|---|
24 x 7 x 365 Advanced technical support with dedicated phone number | |||
Warranty claims including parts and labor2 | Standard SLAs |
Standard SLAs |
Next-business-day onsite labor & parts prioritization2 |
Comprehensive hardware & Original Manufacturer (OEM) software support1 | |||
Single point of contact for simplified end-to-end case management | |||
Technical Account Managers for proactive relationship and escalation management | |||
Standard suite of reporting (dispatching, service level, repeats, in/out warranty3,4 | |||
Lenovo Commercial Portal for install base details, service ticket status and reporting to help identify trends and proactively address issues3,4 |
Lenovo Depot Support (Standard) | Lenovo Onsite Support | Lenovo Premier Support |
---|---|---|
Call Center Support for basic troubleshooting, out-of-box and technical issues | ||
24 x 7 x 365 Advanced technical support with dedicated phone number | ||
Warranty claims including parts and labor2 | ||
Standard SLAs |
Standard SLAs |
Next-business-day onsite labor & parts prioritization |
Comprehensive hardware & Original Manufacturer (OEM) software support | ||
Single point of contact for simplified end-to-end case management | ||
Technical Account Managers for proactive relationship and escalation management | ||
Standard suite of reporting (dispatching, service level, repeats, in/out warranty) | ||
Lenovo Commercial Portal for self-serve, customized reporting, product support, and secure parts ordering4 | ||
Interested in advanced level technical support for your Lenovo ThinkVision monitors?
We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team. Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6. And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.
That's the Premier Difference.
Lenovo reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to be sure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. All images are for illustration purposes only. For full Lenovo product, service and warranty specifications visit www.lenovo.com. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo.