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Lenovo Premier Support for Devices


Smarter Delivers Consistent & Fast Expertise for an Unstoppable Workforce

Lenovo Premier Support for Devices


Smarter Delivers Consistent & Fast Expertise for an Unstoppable Workforce

Lenovo Premier Support for Devices


Smarter Delivers Consistent & Fast Expertise for an Unstoppable Workforce

Get fast, consistent, expert-led assistance for all PCs, including AI PCs, to keep your people productive, protected, and connected — anytime, anywhere.

Get fast, consistent, expert-led assistance for all PCs, including AI PCs, to keep your people productive, protected, and connected — anytime, anywhere.

Get fast, consistent, expert-led assistance for all PCs, including AI PCs, to keep your people productive, protected, and connected — anytime, anywhere.

Upgrade Existing SupportView ThinkPad laptops

Maximize Your Uptime With Premier Support Suite

Premier Support Plus for Devices

With Premier Support Plus, you get everything Premier Support offers, plus additional services that make it easier to realize ROI from your devices. AI-enabled proactive tools spot issues before they become problems, allowing your IT team to stay ahead — even as your IT landscape becomes more complex. With AI skills in short supply, your employees can get the most out of your technology with support that turns IT into a force multiplier for your business.

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  • contentbladeCheckmarkOverwhelmed by service requests that distract from strategic priorities
  • contentbladeCheckmarkConcerned with cost savings, device downtime, and unpredictable IT expenses
  • contentbladeCheckmarkNeeding to maintain efficiency and productivity across global or complex environments
  • contentbladeCheckmarkWanting to offer proactive, high-level support

Premier Support for Devices

Get access to support engineers from the organization that built your devices, leveraging advanced technology to deliver rapid support with fewer escalations. Proactively maintaining, optimizing, and securing your growing, diverse device estate has never been easier.

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Support You Can Count On

With Premier Support Plus and Premier Support, you have round-the-clock assistance to keep your business moving.

Choose Your Level of Support

As your device landscape evolves, stay agile, productive, and ready for what’s next — while leveraging the expertise of the people who built your devices.

Flexible Options With Trusted Quality
FeaturesLenovo Standard SupportPremier SupportPremier Support Plus
Break/fix support for faulty machines
Advanced technical support available 24 x 7 x 365
Comprehensive hardware & OEM software support1, including "how to" support for next-gen AI PCs
Single point of contact for simplified end-to-end case management
Technical Account Managers for escalation management
Direct phone access to engineers and personal support with unscripted solutions
Next business day on-site labor & parts prioritization2 (select markets)
Standard reporting available on request (service level, repeats, in/out warranty, etc.)
Lenovo Service Connect for asset management, product support & service case (or request) tracking (for eligible customers)
Coverage for consumer products sold to commercial customers
AI Agent for personalized support, troubleshooting, repair & warranty status updates
Proactive & predictive issue detection, case creation & notification powered by Lenovo Device Orchestration (LDO).3 Health dashboards to monitor device performance, including power management & automated BIOS & firmware updates.
Services Engagement Manager (SEM) for proactive asset reporting & relationship management4
Sealed Battery coverage for up to 4 years
International Service Entitlement
Accidental Damage Protection2 covers accidental damage beyond standard warranty with savings up to 94% on accidental repairs5
Keep Your Drive

1 OEM software only, level 1 best effort support

2 Dependent on market, parts, and hardware

3 Customer authorization and Win10 or Win11 OS required; Component replacements provided on amber alerts, even without diagnostics issue confirmation.

4 500-unit minimum

5 Varies according to market and device. All data reflects full FY24/25, except for EMEA, which includes only the first half of the previous fiscal year. Based on internal Lenovo data for ADP claims for 3 most common repairs.

Customer Success Stories

See how our support ensures companies have reliable devices that can keep up with the speed of business.

Best-in-Class Support

With satisfied customers across the globe, Lenovo’s support has been honored with multiple industry accolades.

Additional Support Services for Your Infrastructure Technology

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