In a technology driven era you need expert assistance and solutions for hardware and software. Education Premium Care from Lenovo is ideal for educators and students.
You get the right support right when you need it!
Lenovo Services offers you best in class, flexible support by phone, chat and email. Our technicians are skilled in problem solving for the Lenovo education line of laptops.
Education Premium Care Advantage
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Dedicated support hotline with your choice of onsite or depot delivery -
Technicians are highly trained and accessible -
Support for hardware & software issues/questions -
Batch submission using Lenovo Batch E-ticket -
Tech support at home, at night and on weekends
ENJOY THE PREMIUM ADVANTAGE
| Basic Warranty vs. Premium Care | Standard Limited Warranty | Lenovo Premium Care |
|---|---|---|
| Technical support through phone, chat and email | Basic phone support 24/7 | 24/7 |
| Getting Started And How To Assistance | X | ✔ |
| Hardware repair service delivery | Depot | Choice of Depot or Onsite |
| Single resource for software and hardware expertise1 | X | ✔ |
| Comprehensive software support with collaborative 3rd party assistance1 | X | ✔ |
| Annual PC Health Check | X | ✔ |
Lenovo™ Customers can access Premium Care by Email: napremcare@lenovo.com (1-888-278-9707)
1 For details on terms and conditions please click here
*T&C apply on select models only. Charges as applicable.
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