Free Shipping

Lenovo offers free standard shipping and easy returns on nearly all products.

How can we help you?
Shipping Information +

Shipping and Delivery

Lenovo offers free standard shipping on orders exceeding 50 EUR. Shipping times listed are estimates based on production time and product availability. An estimated ship date will be available in your customer account after your order is placed. Ship dates do not include delivery times. Delivery times vary depending on shipping point location. Once your order has shipped you will receive a shipping confirmation email, which will include your tracking number.

Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.

We are unable to ship orders to PO boxes, hotels, freight forwarding or consolidation centers, 3rd party hubs, packing stations, collection points, international exporters, any address outside of Ireland.

We are working with several partners to get the product to you as fast as possible so if you order multiple products, they might be delivered separately and by different carriers. 

Can I change the delivery address of my order?

Unfortunately, we cannot change your shipping address after you submit your order. Once your order is submitted, your details are immediately sent to our warehouse and our system can no longer retrieve or change them.

If your shipment is not successfully delivered it will be returned to the warehouse and you will receive a full refund.

I requested a cancellation but my order has shipped.

If you order could not be cancelled and is shipped, please refuse to take delivery. You will be refunded once your order is returned to our warehouse.

What happens, if the delivery attempt failed?

Parcel will be returned to the warehouse and a refund will be initiated.

Shipping addresses cannot be changed.

Deliveries take place Mon-Fri, during usual business hours.

Can I have a specific time for delivery?

Unfortunately, we are unable to provide specific delivery times. Our carrier will attempt to deliver your products from Monday to Friday during business hours. If delivery attempts are unsuccessful, the product will be returned to our warehouse and you will receive a full refund.


Problems with Order +

Items missing?

If your order does not contain certain items that you purchased, please contact our Customer Service team

What do I do if my product arrived but is not functioning properly and/or will not power on?

Please contact our Technical Support team. You can use online support at 

Damaged product or shipping box?

If your order contains damaged items upon arrival, please contact our Customer Service team

What do I do if my package shows delivered but I did not receive it?

Please contact our Customer Service team

Need helpactivating your Microsoft Office Products?

For assistance activating and/or troubleshooting your Office product(s) please click here

The website stated my product would shipin 5-7 business days when I ordered it, but order tracking page showing that it will shipat a later date. Is there something wrong?

Shipping times listed are estimates based on production time and product availability. An estimated shipdate will be posted in your customer account after your order is placed. If you chose any customizations when placing your order, your machine will be custom manufactured to meet the specifications you chose and estimated shipdates are subject to change. Once your order ships, your customer account will reflect that information and provide your tracking number. You will also receive a shipping confirmation email.

My shipping date changed, where can I find more information?

When placing your order all shipping dates that have been provided are estimated. While we make every effort to shipproducts according to the timelines provided, occasionally shipping can be delayed.

Any changes to shipping times will be communicated to you via email after your order has been placed.

the most upto date shipping information can be found in your customer account.

Warranty Support

For warranty registration related questions, please click here .

Shipping and Delivery

Lenovo offers free standard shipping on orders exceeding 50 EUR. Shipping times listed are estimates based on production time and product availability. An estimated ship date will be available in your customer account after your order is placed. Ship dates do not include delivery times. Delivery times vary depending on shipping point location. Once your order has shipped you will receive a shipping confirmation email, which will include your tracking number.

Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.

We are unable to ship orders to PO boxes, hotels, freight forwarding or consolidation centers, 3rd party hubs, packing stations, collection points, international exporters, any address outside of Ireland.

We are working with several partners to get the product to you as fast as possible so if you order multiple products, they might be delivered separately and by different carriers. 

Can I change the delivery address of my order?

Unfortunately, we cannot change your shipping address after you submit your order. Once your order is submitted, your details are immediately sent to our warehouse and our system can no longer retrieve or change them.

If your shipment is not successfully delivered it will be returned to the warehouse and you will receive a full refund.

I requested a cancellation but my order has shipped.

If you order could not be cancelled and is shipped, please refuse to take delivery. You will be refunded once your order is returned to our warehouse.

What happens, if the delivery attempt failed?

Parcel will be returned to the warehouse and a refund will be initiated.

Shipping addresses cannot be changed.

Deliveries take place Mon-Fri, during usual business hours.

Can I have a specific time for delivery?

Unfortunately, we are unable to provide specific delivery times. Our carrier will attempt to deliver your products from Monday to Friday during business hours. If delivery attempts are unsuccessful, the product will be returned to our warehouse and you will receive a full refund.