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Free Shipping

Lenovo offers free standard shipping and easy returns on nearly all products.

How can we help you?

Visit the Order Lookup page to check your ship status, cancel an order, or start a return.

  • Standard delivery generally arrives 4-9 days (Expedited 1-4 days) after your ship date.
  • We do our best but estimated ship dates can change, especially for customized orders; our order status page provides our best estimate for when your order will ship.
  • Order Lookup is the fastest way to check expected ship or delivery dates, cancel an order that has not shipped or request a return.

Please contact Customer Care directly if there is a problem with an order.

  • For example, there’s product damage or UPS shows your order as delivered but it was not received.
Where's My Order +
Where is my order?

Visit the Order Lookup page to check your ship status, cancel an order, or start a return.

After shipping, your confirmation email will include your tracking number, and estimated delivery date.


Shipping & Ship Date expectations +
We ship via UPS
  • We use UPS in the United States and Canada for most deliveries.
  • A signature is required for orders exceeding USD/CAD$200.
  • Standard delivery generally arrives 4-9 days (Expedited 1-4 days) after your ship date.
Ship and Delivery Date estimates are available through Order Lookup
  • Ship and delivery dates are estimates based on production time and product availability.
  • An estimated delivery date will be visible through Order Lookup after your order is placed.
  • Delivery times vary depending upon the delivery method you selected at checkout.
  • We apologize for delays outside of our immediate control, including those related to credit issues, unexpected demand, or UPS delivery.
Expedited delivery is for shipping, not order processing
  • UPS should deliver expedited orders within 1-4 days after shipment.
  • Expedited delivery will not affect order processing or manufacturing time that may be applicable to your order.
The ship or delivery date in Order Lookup is different than what I saw at checkout; is something wrong?
  • We do our best but estimated dates can change… especially for customized orders.
  • An “Estimated Ship date” or “Estimated Delivery date” will show in your details once your order is placed.
  • This date may differ from what was shown at purchase due to a change in manufacturing or logistics conditions since the order was placed.
  • Once shipped, the tracking number will be visible via Order Lookup and a shipping confirmation email will be sent to the email address associated with the order.
We can’t change the delivery address
  • To prevent fraud, we cannot change the delivery address after your order is submitted.
  • If your order has not shipped, you have the option to cancel the order through Order Lookup and place a new order with your desired delivery address.
  • If a signature is required any person over the age of 18 at the delivery location may sign for the delivery (per UPS policy).
We ship to most addresses in the US & Canada
  • Our United States store ships to all 50 States, Puerto Rico, the U.S. Virgin Islands, and Guam.
  • Our Canada store ( English ,French ) ships to all Canadian provinces and territories .
  • Lenovo.com cannot ship to Post Office (PO) boxes, Highway Contract (HC) boxes (Puerto Rico), hotels, freight forwarding or consolidation centers, third party hubs, international exporters, or addresses outside of the areas listed above.
  • Local country sites, accessible via the lower right-hand country site dropdown menu on www.lenovo.com, provide details on ‘where to buy’ or authorized resellers in markets outside the United States and Canada.

Expedited shipping through MyLenovo Rewards +
If I sign up for MyLenovo Rewards, do I automatically receive free expedited delivery on every purchase?

Yes! As soon as you sign up to become a member, you are automatically eligible for free expedited delivery on most products. Products can take different amounts of time to get delivered based on location. You can also choose to upgrade your shipping at any time.

Do I need to be logged into my MyLenovo Rewards account to receive free expedited delivery?

Yes! You need to be logged into your MyLenovo Rewards account to receive free expedited delivery. If you're not a member yet, sign up now! It's free to join.

Expedited delivery is for shipping, not order processing
  • UPS should deliver expedited orders within 1-4 days after shipment.
  • Expedited delivery will not affect order processing or manufacturing time that may be applicable to your order.

Electronically Delivered or Pre-installed Products +

Certain products cannot be physically shipped and will either be delivered electronically in a separate fulfillment email or come pre-installed in your system. Please access your Order Details page, which can be accessed through your Account or the link in your Lenovo order confirmation email to view the latest status information and manage these items.

Microsoft Office:

Click here for assistance activating and/or troubleshooting your Office product(s).

Vantage Smart Performance Services:

Click here to get started.

Digital Games

In addition to your Lenovo order confirmation email, you will also receive a Gaming Activation Instructions email. Please check all folders in your inbox for this email, including the spam folder. Most digital games will be fulfilled in the form of a game code or key, which can be activated via the third-party online gaming platform for the game. Please refer to the email for details specific to your digital game purchase.

  • You can retrigger the Gaming Activation Instructions email anytime from the Order Lookup page or your Lenovo Account. On your Order Details page, scroll down to the Item Details section , locate your digital game product and click the “Reprint Game Key” link. A pop up will notify you that the email has been successfully sent.
  • If you did not receive the Gaming Activation Instructions email , please Contact Customer care and have your Lenovo Order Number ready.
  • Please contact the publisher of the game directly if you are experiencing a problem with a delivered game code, key or instructions, or if you need help with downloading, activating or redeeming your game.
  • Check the Digital Games FAQ page for more information and support links to third-party online gaming platforms.
Software Products (not pre-installed):

In addition to your Lenovo order confirmation email, you will also receive a Software Fulfillment email that contains all the information you need to start using your product. Please check all folders in your inbox for this email, including the spam folder.

Where is my order?

Visit the Order Lookup page to check your ship status, cancel an order, or start a return.

After shipping, your confirmation email will include your tracking number, and estimated delivery date.

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Estimated value is Lenovo’s estimate of product value based on industry data, including the prices at which Lenovo and/or third-party retailers and e-tailers have offered or valued the same or comparable products. Third-party data may not be based on actual sales.
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