Why was my product not
shipped by my estimated ship date?
Shipping times listed are estimates based on production time and product availability. An
estimated ship date will be posted in OVP after your order is placed. If you chose any
customizations when placing your order, your machine
will be custom manufactured to meet the specifications you chose and estimated ship
dates are subject to change. Once your order ships, OVP will reflect that information
and provide your tracking number. You will also receive
a shipping confirmation email.
Lenovo.com Return Policy
If Lenovo ships the wrong Product or makes an error in configuration of the Product ordered, Customer may return Product in its original package to Lenovo for a full refund. Customer may only return the entire Product or all such Products for a refund.
Customer may return personal computing Products purchased from Lenovo.com in quantities of five (5) units or less for any other reason within 30 calendar days from the date of invoice for a refund of the price paid. For purchases of personal computing
Products from Lenovo Outlet.com purchased in quantities of five (5) units or less, all requests for returns must be submitted within 14 calendar days from the date of invoice for a refund of the price paid. Returns of purchases of server and storage
Products and orders for personal computing Products in quantities greater than five (5) units are subject to a restocking fee in the amount of 15% of the price paid and return shipping and handling fees. Partial refunds or credits for Products, including
installation of software Product options; or quantities of Products that are not separately priced, are not available to Customer for return. In order to return a Product, Customer must contact Lenovo to obtain an RMA (Return Merchandise Authorization).
Any authorized return must include the Product and all accessories in their original packaging, along with all documentation (i.e. invoice, RMA and original shipping label), and shipped to Lenovo using the prepaid shipping labels provided with the
RMA. It must be received at the Lenovo National Return Center within ten (10) calendar days of issuance of the RMA. Returns on any other basis may be refused by Lenovo. Customer assumes risk of loss and damage for Products returned without an RMA.
Upon receipt of your returned Product, Lenovo will issue a credit or refund of the purchase price paid, less any applicable return shipping, handling fees and restocking fees as noted above.
Software Products acquired separately from a hardware Product may not be returned unless media-based software is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted the terms of the software license.
Customer may return the software Product in such an event within 30 calendar days of the date of invoice and receive a refund or credit in the amount of the price paid. For return of electronically delivered software Products, Customer shall provide
a letter of destruction to Lenovo, in a form provided by Lenovo, confirming the software Product has been uninstalled and destroyed.
To initiate a return, contact 1-855-253-6686 option 1, or you may request a return directly through our Order Visibility Portal (OVP). Click
to log in. If you receive a product that is defective, please contact Lenovo's technical support team at
or at 1-800-426-7378 for Think Products or 1-877-453-6686 for Idea Products for correction of the defect under the Lenovo Limited Warranty.