This statement was last updated on 31/3/2026.

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What this statement applies to

Your privacy is important to Lenovo. This privacy statement applies to data collected through websites owned and operated by Lenovo Group Ltd. and its affiliated group companies including Motorola (‘Lenovo’) and certain offline services maintained by Lenovo or our service providers and partners. This statement describes the information practices for Lenovo websites including, but not limited to, www.lenovo.com, jobs.lenovo.com, lenovosoftware.com, support.lenovo.com, techtoday.lenovo.com, lenovopartnerhub.com and Lenovo community sites such as gaming.lenovo.com, smbcommunity.lenovo.com and education.lenovo.com. This privacy statement describes the information practices for Lenovo websites, including what types of information are collected, how Lenovo uses or processes information and for what purposes; with whom information is shared; and how Lenovo protects information. It also describes your choices regarding use, access, correction and deletion of your personal information, among other topics. In addition, this statement addresses personal information collection and use by Lenovo in certain other (including offline) contexts, such as marketing, newsletters, events, and customer service and support.

This statement does not apply to:

Lenovo websites may contain links to other websites, some of which are not owned or controlled by Lenovo. Lenovo is not responsible for the privacy practices or the content of those other websites. Some of our web pages use framing techniques to serve content from suppliers or partners while preserving the look and feel of our site. Furthermore, certain Lenovo-branded websites are operated by suppliers or partners and, when a ‘powered-by’ logo or ‘licensed by’ statement is present, the privacy statements and terms of use of those suppliers and partners govern such sites or experiences.

Please also note that this statement does not apply to information collected via Lenovo products and software or other sources. Learn about our product privacy practices.

To learn more about Lenovo Product privacy practices, please navigate to the applicable Lenovo product privacy statement via your local Lenovo website or your Lenovo product or service experience.

Changes to this statement

If we make a change to this statement, we will make previous versions available so that you can see when changes occurred and what they are. If we make any material changes to this statement, we will notify you by means of a notice on our website or by an email (sent to the email address specified in your account) at the time that the change becomes effective. Where applicable data protection laws require, we will also seek your consent to any material changes that affect how we use or transfer your personal information. We encourage you to review this page periodically for the latest information on our privacy practices.

This privacy statement was recently updated.

Review previous version

Lenovo collects information about you when you interact with our websites and certain offline services maintained by Lenovo or our service providers and partners. We use this information in order to provide you with a product or a service that you have requested; to provide you with customer service or support; to send you news, updates or offers; when you participate in events; to improve our websites, products and services; and to make sure that they are performing at their best; among other reasons.

For consumers residing in California, United States, Lenovo adheres to Section 7027(m) of the California Consumer Privacy Act Regulations. Lenovo does not use sensitive personal information to infer characteristics about consumers.

Please note that, in certain circumstances, if you do not provide us with personal information where needed, we may not be able to provide you with the products, experiences or functionalities that you have requested. The following describes how we collect, use and share information, including personal information, in certain online and offline contexts.

Browsing our websites

Our web server logs collect the domain names and certain related data of visitors to our websites automatically (such as IP addresses or device identifiers). This information is used to measure the number of visits, average time spent on a Lenovo website, pages viewed and website usage information. We use this information to meet legal or regulatory requirements; to maintain the security and integrity of our websites; to measure the use of our sites; to improve the content of our sites; to enable personalised features and content; to display and inform advertisements and marketing; and to enable third-party advertising companies to assist us in serving ads specific to your interests across the Internet. We may collect this information using cookies and other technologies, as explained below under the section ‘Does Lenovo use cookies, tags, pixels, web beacons, analytics and related technologies for online advertising and other purposes?’. This information may be shared within Lenovo and with service providers of Lenovo, including third party data hosting, data processing and website services so that they may support the functionality, security, integrity and improvement of our websites and marketing efforts.

Lenovo also conducts research on our users' demographics (for example, age or age range, and gender (to the extent allowed under applicable laws)), interests and behaviour, to better understand and serve you and to enable personalised experience. This is done based on information you provide to us when making a purchase, during a promotion, from surveys and from our server log files. Lenovo sometimes supplements this information with additional data supplied within Lenovo, or by third parties. Lenovo may share this data with our service providers so that they may provide data hosting, processing, analysis and related services to Lenovo.

Your user profile

Your user profile may consist of information, including personal information, you provide while interacting with Lenovo and Motorola (Lenovo Group Company), such as your use of certain areas of our websites; your Lenovo ID, your Motorola Account or Motorola ID (‘Motorola ID’), My Account, Passport account; your contact with our customer service representatives; Lenovo and/or Motorola Product(s) registration information; and from certain Lenovo and/or Motorola products and services that you purchase, buy and/or use.

Lenovo may also collect information about your user profile through additional sources, such as second party data from Partners, including data marketplaces and publishers, with whom Lenovo has executed commercial agreements.

Your user profile allows Lenovo to:

• Give certain Lenovo and/or Motorola products and services the information they need to function
• Troubleshoot problems you may have with a Lenovo and/or Motorola product, service or website
• Suggest ways to make your Lenovo and/or Motorola products, services and our websites work better
• Provide you with news, updates, recommendations and information about your Lenovo, Motorola and/or Partners' products and services
• If you choose to receive marketing communications, provide you with information and recommendations about additional Lenovo, Motorola, and/or Partners' products or services that you may be interested in, fitting with your user profile

Artificial intelligence

Certain Lenovo products, applications and services may use technologies and tools that are powered by machine learning and artificial intelligence. The purpose of these technologies and tools is to deliver and improve our products and services in an ethical way. If a particular Lenovo product, application or service uses artificial intelligence to process personal data of our customers, consumers, business partners, job candidates or users, we will describe those practices to the extent applicable and as required by law. Additionally, Lenovo may use data collected from products, applications and services to train machine learning and artificial intelligence models.

The following sections describe in further detail the types of information that may be contained within a user profile, how Lenovo uses that information, whether that information is shared with any third parties, and certain choices you may have regarding the information. For further details on other types of information that could be included in your user profile, please see the Lenovo privacy statement for your product.

Lenovo ID and Lenovo product registration

When you choose to create a Lenovo ID, register your Lenovo Product, or create an account through My Account or Passport, we will collect information, including personal information, about you and your Lenovo Product(s). We use your Lenovo ID and related registration and account information to identify you including when you use certain of our software applications (such as Lenovo Vantage) and our interactive services (such as our online stores and customer support sites).

If you choose to create a Lenovo ID or to register your products, we will need to collect certain information from you such as your name, address, email address, language, region/country, age, product type/model, product serial number, date of product registration and activation data about your operating system. We will use this information in order to administer your account or profile; provide services that you have requested; and to provide you with communications, including marketing messages that you choose to receive from Lenovo. The information collected and retained by Lenovo for these purposes may be shared within Lenovo and with our service providers so that they may provide data hosting, processing and marketing services to and on behalf of Lenovo.

To change your Lenovo ID password or deactivate your Lenovo ID account, visit passport.lenovo.com and navigate to ‘Login’ after creating your Lenovo ID.

Retail and e-commerce

We will collect personal information from you when you choose to place an order with Lenovo. This may include your name, email address, billing and shipping address, phone number, payment information (such as credit or debit card), age/date of birth, information to personalise a Lenovo product or service, and in limited circumstances where such information is strictly required for such order processing, social security number or other national identification number. Lenovo uses this information to facilitate the processing of your order and to enable us to contact you if a problem arises with your order. Additionally, if you purchase a product requiring service, your personal information may be used to obtain a credit report, if necessary.

We may share this information with service providers and partners who are involved in our e-commerce and retail fulfilment activities, such as data hosting companies; payment processors; financial institutions; shipping companies; and wireless carriers (if carrier services are ordered or activated via our site).

Customer service, quality monitoring, and repair

Certain Lenovo product and service support activities may involve you contacting Lenovo or Lenovo contacting you, including by phone, email or chat. Please note that, in these cases, we may record calls and chat session transcripts for staff training and quality assurance purposes. To provide you with the service or support that you have requested, such as requesting technical support or repair under a warranty for your Lenovo product, Lenovo customer service personnel may also collect and access personal information about you, such as your user profile, account information, contact information, Lenovo product and service identifiers and information about how you use your Lenovo product and service.

Some Lenovo customer service personnel work for service providers that supply such services to Lenovo and its customers and may have access to information about you in this context. Lenovo uses data hosting, processing and communications service providers, such as online, automated and AI-powered chat tools, to support these activities.

In addition, authorised Lenovo distributors, resellers or repair providers for Lenovo products may also have access to certain customer service, quality assurance and product information described herein to support your product or to provide a service that you have requested, such as repair services under a warranty for your Lenovo product.

Marketing, promotions, surveys, and events

If you receive marketing, advertising or promotional communications from Lenovo, Motorola, and/or their partners – such as via email or in-product push notifications – or if you choose to participate in an event, contest or survey, we will collect personal and non-personal information about you to help us manage these campaigns and communications, or to facilitate your participation. In particular, we may collect your name, address, email address, phone number, age/date of birth, our product information, your user profile data and additional personal information you choose to provide. We may also use this information to send to you product support notices, announcements, recommendations, newsletters and, when allowed by applicable laws, invitations to complete customer satisfaction surveys.

Lenovo, Motorola and selected service providers or partners – including marketing, advertising, surveys and events companies – may also use the information you provide to conduct promotional, customer satisfaction or product support activities on our behalf or as part of a joint event or promotion between Lenovo and that company. Lenovo may also use data hosting and processing service providers to support these activities, as well as external tools to help us learn more about consumer trends, marketing email open/click rates and so forth. In addition, we may acquire data from third-party sources, such as consumer research firms, in order to supplement the information that we collect from you. For further information on how our websites may use second and third party cookies and related technologies to support its marketing and advertising activities online, please see the section below entitled ‘Does Lenovo use cookies, tags, pixels, web beacons, analytics and related technologies for online advertising and other purposes?’.

You may also receive transactional communications from Lenovo or Motorola such as order confirmations and service or software updates. You are not required to subscribe to receive marketing communications to purchase a product from us. You may choose to unsubscribe by following the instructions included in those communications; by navigating to the Lenovo unsubscribe or opt-out mechanism; by changing your preferences in your account settings; or you can submit a request.

Loyalty programmes

Lenovo may offer its customers the opportunity to participate in loyalty programmes that offer discounts, coupons, or other incentives. While these programs are entirely optional and participation is not a requirement for purchasing from Lenovo, they require the collection of certain personal information from you if you do choose to participate.

The information collected for purposes of enrolling and participating in a Lenovo loyalty programme may include your name, address, email address, phone number, age/date of birth, our product information, your user profile data, order information, purchase history and additional personal information you choose to provide. This information may be shared with service providers or partners of Lenovo to manage loyalty programmes on our behalf. Lenovo may also use data hosting and processing service providers to support these activities. You may end your participation in a Lenovo loyalty programme by following any steps set forth by the applicable loyalty programme rules.

Lenovo Family Hub

Lenovo Family Hub offers parents a user-friendly interface on Lenovo's website to authorise their teenage children to make purchases on lenovo.com. You must have a Lenovo ID to create a Family Hub account. Each Family Hub must have a designated Head of Household who serves as the Family Manager. By selecting ‘Create Family Hub with Lenovo’ within your LenovoID account, you will be the Head of Household for your Family Hub account.

Individuals can only become a member of a Family Hub account through an invitation. This invitation is initiated by the Family Manager and sent to the invited party to their email address.

Before providing the invited party's email address to Lenovo for the invitation, the Family Manager must obtain the consent of the invited party to invite that party to the Family Hub. The email address will be used by Lenovo only to send the invitation email. Lenovo will delete the recipient's email address after the Family Manager deletes the invitation or after the invitation email expires without action by the invitee. Lenovo will notify the Family Manager whenever an invitation is accepted.

In the event that the invited party is between the ages of thirteen (13) to seventeen (17) (a ‘Teen’), the Family Manager holds parental responsibility of the Teen, and where applicable law requires a qualified family member such as the Family Manager to consent on the Teen's behalf to the collection, disclosure or other use of their personal data for the purposes set out in this Privacy Statement, the Family Manager must: (i) attest that they hold parental responsibility of the Teen; and (ii) provide consent on behalf of the Teen to Lenovo collecting, disclosing or otherwise using their personal data for the purposes set out in this Privacy Statement and notify the Teen of the same.

Adult and teen accounts

Accounts associated with a Family Hub account are either Adult accounts or Teen accounts (i.e. accounts intended for use by family members between the ages of 13 to 17). Adult accounts operate as individual Lenovo accounts, will be associated with the Family Hub account and will have additional features. Adult profiles require only name and email address.

Teen profiles require the individual's name, email and month/year of birth. Teen account holders can make purchases on Lenovo.com subject to the Family Manager's oversight and approval.

Family Managers

The Family Manager serves as the designated Head of Household for the Family Hub. Only one individual with an adult account can be the Family Manager for each Family Hub. The Family Manager can invite others to join the Family Hub, remove members from the Family Hub, provide payment information and oversight of orders made by members of the Family Hub and assign another Adult account holder to be the Family Manager.

The Family Manager also determines whether to remove Teen or Adult accounts from the Family Hub account; Lenovo will send email confirmation to both the Family Member and the Teen or Adult being removed. Teen and Adult account holders can close their account and leave the Family Hub at any time.

The Family Manager can assign the role of Family Manager to another member of the Family Hub Account holding an Adult account by going into Family Hub Settings and changing the Family Manager under ‘Reassign Family Manager’. The role of Family Manager can only be assigned to an individual with an Adult account. The newly assigned adult family member will be notified via email once this change has been requested and must log in and accept this reassigned Family Manager role for the change to complete.

The new Family Manager will need to set up the Order Preference for all existing Teen accounts. Once this role is accepted by the newly assigned adult family member, the original Family Manager will no longer see the Family Hub in their account.

Placing orders in Family Hub

The Family Manager can see all orders made in the Family Hub, including the order status information. Lenovo will send to the Family Manager transactional emails about all orders placed by family members using Family Hub, including requests to approve purchases made by Teens and other order notifications.

The Family Manager provides the default payment method and shipping address for the Teen account. Family Hub will make visible to the Teen the name on the payment card, the card issuer and the last four digits of the card as well as the shipping address for any purchases. Only the Family Manager can modify payment card details or shipping addresses associated with Teen accounts. Orders made by Teen account holders will be shipped in the Teen's name.

The Family Manager receives a notification via email when a Teen places an order and the order details are made available to the Family Manager, including the product, quantity, payment method and shipping address. The Family Manager can choose: (a) to review all orders made by a Teen before approving or rejecting the order; or (b) to allow Teens to place orders without requiring review and approval.

When approving or denying a purchase request, the Family Manager can leave a comment for the Teen explaining the decision; this comment is retained as part of the order information and while the Family Hub account is active.

After the Family Manager reviews and responds to the order request, the status will be updated on the Order Details page and conveyed through an email notification. If the Family Manager leaves a comment on the order, that comment will be retained as part of the order information while the Family Hub account is active. Comments will also be included in the email notification to the Teen who placed the order. Lenovo provides order status information to the owner of the order (‘Order Owner’) and the Family Manager.

Family order history

Family Hub will maintain a record of all orders placed by members of the account. This order history includes the date the order was placed, the products purchased, the amounts paid, Order Owner and store name. The history of orders placed by members of the Family Hub is also visible to the Family Manager. Any orders made by a member through the Family Hub will continue to be displayed in the Family Hub Order History, even after their account has been removed from Family Hub.

Photos

Each non-Teen member of the Family Hub account may select their own photos for use in the Family Hub account and can change or delete the photo. The photo will be made part of each non-Teen member's LenovoID. Photos will be visible to all members of the Family Hub account.

Device management

The Family Manager can access and add information about the Lenovo and Motorola devices members of the Family Hub account use to the account. Device information that is required to be added is the device owner's name and device model. Device information that can optionally be added is device serial number and a nickname assigned by the family member to the device. Device information that is automatically filled in is: (1) the device's warranty status (including a link to quickly access support.lenovo.com) only if the serial number is provided; and (2) the date the device was added to the Family Hub account. This information is made available to the Family Manager for the manager's own use.

Lenovo uses the device serial number to look up warranty status information and display it to members of the Family Hub account and to register the device with Lenovo's customer data systems. Lenovo will send email notifications to each family member who is assigned to a device. Family members can remove from the Family Hub account devices assigned to them.

Wishlist sharing

Information that a family member adds to a wishlist can be kept private to the member or the member can choose to share the list with other members of the Family Hub account and individuals outside of the Family Hub account. Lenovo may notify the owner of the wishlist if the price of a listed product drops.

Deactivating Family Hub

The Family Manager can choose to deactivate the Family Hub account; all members of the Family Hub account will be notified via email of the deactivation. The Family Manager can also remove from the Family Hub account any linked account; when this occurs, the member being removed is informed via email of the change. Adult accounts remain active after being removed from the linked Family Hub account; however, removed Teen accounts cannot function independently from Family Hub and thus become inactive.

Social media

Some of our websites include social media features and links, such as a social bar with icons that link to the Lenovo presence on particular sites (for example, the Lenovo page on Facebook, the Lenovo feed on X). These features may collect your IP address and information on which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets either are hosted by another company or are hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

You may also be able to access certain Lenovo website experiences and account information by signing on through various social media sites such as Facebook, Google, Microsoft, X, Twitch, Discord, Steam or other sites. When you choose to log in to other sites using single-sign-on, Lenovo may also share your name, email address and profile picture (if you have one) with those platforms via ConnectPassport, a third party that provides single-sign-on services. If you choose to sign on using these services, Lenovo may collect certain information from your social media account, including your public profile, email address, age/date of birth, contact lists, interests, likes and current city. Lenovo may link to or otherwise include this information in your Lenovo user profile and we may use this information for marketing-related purposes. The specific types of information provided may depend on the privacy settings of your social media account. Please see the privacy statements of your applicable social media services for further details.

Community sites, blogs and discussion forums

If you choose to participate in a Lenovo blog, chat room, discussion forum or community site (each a ‘Discussion Forum’), the information that you provide there will be made available to others, inside and outside Lenovo, who have access to that Discussion Forum. By posting information to a Discussion Forum, you represent that you are authorised to post such information and acknowledge that Lenovo (a) is not obligated to handle the information as confidential and (b) is free to use such information for any purpose.

Discussion forums may be hosted by non-Lenovo organisations and may have additional rules. Each participant's opinion is their own and does not reflect the opinion of Lenovo.

Testimonials

Lenovo sometimes displays product reviews, testimonials and other endorsements of satisfied customers on our sites. Our service providers often manage these reviews and related website features. With your consent, we may post your comments along with your name. If you want to update or delete your comments, you can submit a request.

Employment applications

You may choose to provide Lenovo with personal information when you express an interest in employment opportunities at Lenovo, such as by submitting an application or resume through our websites. The information we collect from you at the time you are submitting your application may include personal information such as name, contact information, background, education, employment history and other information normally used to evaluate candidates for employment opportunities. We will use this information only to evaluate your employment candidacy and will share it only with those service providers who support these activities, such as candidate search firms working on behalf of Lenovo; and background screening companies to help vet a candidate's application if permitted by applicable laws. In certain jurisdictions where we are permitted to do so under applicable laws, we may use AI-powered tools to support some of our recruitment processes, including (in connection with interviews (in the Asia-Pacific region…) to achieve better efficiency and accuracy to evaluate candidate qualifications, and for our documentation purposes. We always make sure the outputs are manually reviewed by a human. Candidates may always opt out or contact us in case of any questions. Lenovo may use service providers to help process and manage the information it collects in this context, including Lenovo business and corporate services. We may also supplement an employment application received with additional information found via publicly available resources, such as LinkedIn profiles.

Business partner relationships

If you represent a Lenovo business partner (that is, a distributor or reseller of Lenovo products), you may visit a Lenovo website intended specifically for Lenovo business partners, such as the Lenovo Partner Hub. These sites may be governed by separate privacy statements and terms of use. We may use personal information you choose to provide via such sites to administer and develop our business relationship with you and the company you represent. For instance, this may involve using your information to send you details about Lenovo business partner programmes. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or Lenovo customers or prospects. In connection with a particular transaction or programme, we may also engage with you in connection with our customer satisfaction surveys or for market research purposes. The information used for this purpose may be shared with service providers who help us administer these sites or relationships, such as data hosting and processing companies; and advertising, marketing, events and survey partners so that they may execute sales, promotional campaigns or survey research on our behalf.

Supplier administration

If you represent a Lenovo supplier, you may visit a Lenovo website intended specifically for use by Lenovo suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of Lenovo, Lenovo's business partners, customers, shipping companies, financial institutions, postal or government authorities involved in the fulfilment of a transaction. It may also be used to administer and develop our relationship with you, the supplier you represent and/or other Lenovo suppliers generally.

Mergers and acquisitions

Circumstances may arise when Lenovo decides to sell, buy, merge, or otherwise reorganise businesses in some countries. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers.

Legal requirements and to enforce our rights

It is possible that personal information will be subject to judicial or other government subpoenas, warrants, orders, or criminal and anti-fraud investigations. Therefore, when we believe in good faith that the law requires it, we may disclose personal or other information to regulatory or government bodies, courts of law, tribunals, and law enforcement agencies. We may also need to disclose personal or other information to protect our rights, protect your safety or the safety of others, or to investigate theft or fraud. In addition to the above, there may be circumstances that require us to disclose your personal information to other parties, including, but not limited to, legal advisers or debt collection agencies.

As is true of most websites, we use and allow specific partners to use cookies, clickstream capture, pixels, web beacons, tracking codes, web collection forms and other similar technologies (collectively, ‘Automated Collection Tools’) on Lenovo website experiences to collect certain information automatically. We use these tools and the information they collect to, among other purposes, help us provide better customer service, improve the quality of our website experiences and deploy and understand the effectiveness of our advertising and marketing efforts.

For example, we keep track of the domains from which visitors come to our website, and we also measure visitor activity on Lenovo websites. Lenovo or others on our behalf may use this data to analyse trends and statistics, to improve our websites and to serve advertising.

Cookies, pixels, tracking codes and online advertising

To offer and provide a customised website experience, Lenovo may use Automated Collection Tools such as cookies, pixels, tags, tracking codes and scripts to store and help track information about you. Where required by applicable law, Lenovo will acquire consent from you prior to using non-essential cookies during your Lenovo website experience and/or will offer you the opportunity to choose which types of cookies to enable or disable. Cookies are small pieces of data that are sent to your browser from a web server and stored on your computer's hard drive. Lenovo uses cookies to help remind us who you are and to help you navigate our sites during your visits. Cookies enable us to save preferences and shopping cart contents for you so you will not have to re-enter them each time you visit.

Lenovo uses these Automated Collection Tools for the following purposes:

• Essential (that is, strictly necessary) cookies: These are necessary for the website to function properly and securely and, therefore, cannot be switched off. Without these, the website or service you are requesting would not be able to provide essential functionalities (such as secure login, completing checkout, or allowing you to select cookie preferences) or display appropriate content.
• Analytics (for example, performance) cookies: These collect statistical information that helps Lenovo to measure, optimise and improve the content, quality and performance of its websites.
• Social media and advertising cookies: these are set by Lenovo and select partners and are used to build a profile to deliver targeted and retargeting advertising on non-Lenovo websites that is more relevant and useful to you. These cookies also collect data about your activities on Lenovo websites so that, for example, we may re-target you across partner sites with offers and promotions related to pages you visited. Lenovo may link data collected by these cookies to other data you have already submitted to us (for example, your email address).
• Session replay tools: these allow website operators to gather user experience research to show how sites are being used and what improvements should be made to the sites and users' experiences on them. They basically record or recreate a user's journey through the website. These tools are designed and implemented so that they either do not collect or instead mask personal information of users.
• Advertising scripts, codes and pixels provided by third parties: these allow websites to collect information such as your browsing history, device ID and other identifiers and transmit that information to third parties for purposes such as developing analytics and information about the effectiveness of advertising campaigns. This enables us to know whether an ad placed on a web site operated by a third party may have attributed your visit to Lenovo's website and where applicable, pay applicable commissions or continue to place ads with that third party.

We also use Automated Collection Tools to determine relevant interest-based advertisements to serve the user. For this purpose, Lenovo may use services hosted by companies such as Google Analytics for Display Advertisers, Remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick Campaign Manager, Adform and Google Analytics Demographic and Interest Reporting, Facebook, Snapchat, LinkedIn and Tiktok to help us understand our customers' use of our websites and products; to enrich your user profile; to match certain data about our customers, uses of our websites and social media engagement; and to deliver and manage interest-based advertisements. These services may collect information, such as an IP address, sent by your browser or via cookies. Lenovo may also share certain limited (often hashed) information, including email addresses if you have opted in where required by applicable law or on the basis of our legitimate interest, depending on the respective jurisdiction, to receive marketing communications and/or profiling, with our ad partners so that they may provide these services to Lenovo .

In addition, Automated Collection Tools allow us to measure website trends and traffic patterns, such as which areas of the Lenovo site you visited and which site you came from; to reduce customer frustration and simplify site navigation; to help design our site to make it more efficient and enjoyable; to make product recommendations; to deliver a Lenovo product advertisement while browsing a website including on non-Lenovo websites, and to prevent fraud. Lenovo and our service providers, including Google and DoubleClick, use cookies to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. If you do not want to have this information used for serving you interest-based ads, you may opt-out by following the steps below.

Automated Collection Tools can be managed in various ways. You can opt out of interest-based ads by following these steps:

• Disabling cookies via browser controls: Most browsers are initially set up to accept cookies by default. However, if you prefer not to store cookies, you can choose to do the following, but note that some features of Lenovo and Motorola websites may not work if you do not accept cookies:

  • Not use our sites;
  • Set your browser to notify you when you receive a cookie;
  • Set your browser to refuse to accept cookies;
  • Utilise the cookie consent and control options offered by a Lenovo website (if available and as required by applicable law);
  • Delete our cookies after visiting our site; or
  • Browse our site using your browser's anonymous usage setting (called ‘Incognito’ in Chrome, ‘InPrivate’ for Edge, ‘Private Browsing’ in Firefox and Safari, etc.

  Due to the lack of industry standards for handling Do-Not-Track signals sent by browsers, Lenovo websites may not respond to such requests.

• Opting out using tools provided by Lenovo: To exercise your rights to opt out of Lenovo selling or sharing your personal data for cross-context behavioural advertising purposes and/or processing it for targeted or personalised advertising purposes, take the following steps: (1) Visit the Cookie Consent Tool for the Lenovo website and toggle off the Social Media and Advertising cookie categories and (2) complete and submit Lenovo’s Privacy Request form.

• Opting out using tools provided by third parties: For guidance on how to control or delete cookies or how to opt-out of receiving certain targeted ads based on your browsing history, we recommend that you visit the following resources:

  • Your Ad Choices, powered by Digital Advertising Alliance (www.aboutads.info)
  • All About Cookies (www.allaboutcookies.org)
  • Your Online Choices (www.youronlinechoices.com/uk/)

We honour certain browser-based opt-out signals where required by applicable law for your browser or device.

If you would like to opt-out of Google Analytics for Display Advertisers and/or opt out of the customized Google Display Network, you may do so by visiting Google's Ads Preferences Manager. You may also wish to utilise the Google Analytics Opt-out Browser Add-on to opt-out of Google Analytics. For information on how to do this on the browser of your product or mobile device you will need to refer to your browser's or mobile device's help menu or product manual.

Effect of opting out. Your cookie selections are specific to the device, website and browser that you are using, and are deleted whenever you clear your browser's cache. If you use another device or browser, you will need to opt out on each device and browser. Blocking or clearing cookies from your browser may remove your opt out settings, requiring you to opt out again. After you have opted out, you may still see advertisements for Lenovo products because not all advertisements are placed using cookies or personal information. For example, you may see contextual ads online such as those based on the topic and content of a webpage that you visit. Other advertisements are published to third party websites and are visible to all visitors of that website.

Local Storage Objects

Additionally, some Lenovo website experiences may use local storage objects (LSOs) such as HTML5 provided by service providers and partners of Lenovo to store content information and preferences on your device. Various browsers may offer their own management tools for removing HTML5 LSOs.

Web beacons and other technologies

Some Lenovo websites also use web beacons or other technologies such as JavaScript to better tailor those sites to provide better customer service. These technologies may be in use on several pages across Lenovo websites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated. This may be processed by us or by our service providers. These web beacons usually work in conjunction with cookies. If you turn off cookies, web beacons and other technologies will still detect visits to these pages, but the notices that they generate cannot be associated with other non-identifiable cookie information and are disregarded.

Personalized URL links

On occasion, we may personalise and customise websites for certain visitors. If you visit one of these sites, you may find it customised with references to products and/or services that we believe may be of interest to you, based on your previous interactions with Lenovo and information you have provided to us. While you are visiting these websites, we may collect information about your visit to better tailor the site to your interests. An invitation to visit one of these websites can be presented as a personalised URL in an email, a notice on a website registration page or as a response to you logging on to a certain website.

Lenovo does not sell (as ‘sell’ is traditionally defined) the personal information of our customers. Some privacy laws, however, classify certain sharing of personal information for advertising purposes as a ‘sale’ even though recipients of the data are subject to contract terms with Lenovo that severely limit their rights to use and retain the information that Lenovo shares with them. In the 12 months preceding the publication of this Statement, Lenovo has shared the following categories of personal information with our advertisers, ad networks, advertising partners and advertising measurement providers, pursuant to written contracts:

• Identifiers including, device identifiers, IP addresses, browser cookies and other unique online identifiers;
• Internet activity information including data about a consumer's interaction with an Internet website, application, service or advertisement;
• User Profile information including email address and (general) location information;
• Inferences drawn from Personal Information, including preferences, interests, and other data used to personalise a consumer's experience.

Lenovo shares these categories of personal information with Lenovo's third-party service providers and partners for cross contextual behavioural advertising purposes, to target ads, to provide analytics and reporting related to the effectiveness of advertising, to support our products and websites, and/or to provide additional services to Lenovo and its customers and product users. In doing so, Lenovo takes appropriate steps to ensure that these service providers and partners are meeting our standards of robust privacy and strong security.

Lenovo is a global organisation with legal entities, business processes, management structures and technical systems that cross borders. Therefore, where permitted by law, we may share your personal information within Lenovo (including to subsidiaries, affiliates and parent companies) or our service providers and business partners and may transfer it to countries in the world where we do business (including, but not limited to, the United States of America and China). Regardless of where your information is transferred to and resides, our privacy and security practices are designed to provide protection for your personal information globally.

Some countries have privacy laws that are not equivalent to privacy laws in your own country, and your data could be requested by law enforcement agencies in those jurisdictions. In such countries, Lenovo will still handle information in the manner we describe here and will take such measures as are necessary to comply with applicable data protection laws when transferring and processing your information. Where required, Lenovo will also maintain agreements between Lenovo group companies or with Lenovo partners or service providers to govern the transfer, processing and protection of personal information.

Lenovo uses Standard Contractual Clauses as one means to help effectuate transfers of personal information including from and within the European Union, European Economic Area, Switzerland, United Kingdom and Brazil.

Lenovo intends to retain information, including personal information, only as long as necessary for business or other compelling purposes; and to securely delete personal information when those purposes of use have been satisfied. We will retain your information, including personal information, for as long as any of the following circumstances apply:

• Your account or subscription is active
• To provide you with services or support that you may have requested
• To ensure required functionality and performance of Lenovo products and websites, including responsibilities under our product warranties
• To comply with applicable laws, including for tax and audit purposes
• To enforce our rights, including litigation and debt collection

We use standard technical and organisational measures when we transmit information from Lenovo Products to our servers, when we store data and when we share data with third parties. For example, we use encryption when transmitting sensitive information to keep your information secure. When sharing your information with third parties, we will take reasonable and appropriate steps to contractually require that such parties will protect and use your information responsibly.

However, please remember that no website, service or data transmission can be guaranteed to be one-hundred percent secure. As a result, while we have taken appropriate steps to protect your information, Lenovo cannot ensure or otherwise warrant the security of our websites or any information that you provide to us. By using our websites, you do so at your own risk.

Unless otherwise stated for a specific product or service, our websites are intended for adults or individuals aged 16 and over, or equivalent minimum age in the relevant jurisdiction. We do not knowingly collect personal information from minors under 16 or equivalent minimum age in the relevant jurisdiction.

If Lenovo learns that a child under the age of 16 or equivalent minimum age in the relevant jurisdiction submitted personal information to Lenovo, we will delete the personal information as soon as possible and not use it for any purpose. Lenovo encourages parents to take an active role in their children's use of interactive resources and to inform them of the potential dangers of providing personal information about themselves.

Applicable data protection laws may give you the right to control our use and processing of your personal information. These may include the right to:

• Request confirmation, access to and a copy of your personal information
• Request rectification or erasure of your personal information
• Object to processing of your personal information
• Restrict processing or to opt out of any sale of your personal information
• Data portability

Where we use your personal information with your consent, you can withdraw your consent at any time, though this will not affect our use of your personal information prior to the withdrawal of your consent. You may review, correct or delete certain personal information via your Lenovo account if you have one.

To exercise your rights as described above, submit a privacy request. We will review, respond to and act upon any such requests in accordance with applicable data protection laws.

Please note that we will take steps where permitted or required, in accordance with applicable law and our privacy and security standards to verify your identity, when complying with certain requests, before granting you access to your personal information or otherwise complying with your request. If you have a Lenovo account, we may verify your identity by requiring you to sign in to your account. If you do not have a Lenovo account or an email address on file with us, then we may request additional limited information from you in order to verify your identity. Please note that if you do not have an account with Lenovo or an email address on file, or if we are unable to verify your identity in our records, we may deny certain types of requests. However, this does not apply to opt-out requests or others where verification is not permitted by law.

You may also use an authorised agent to submit a request under this section on your behalf. If you choose to have an authorised agent submit such a request on your behalf, Lenovo will require: (i) You to provide the authorised agent written permission to do so; and (ii) your agent to verify their identity directly with Lenovo. Lenovo may deny a request from an agent that does not meet these requirements.

In addition, you have the right to raise questions or complaints with your applicable national data protection authority at any time. You also have the right to not be discriminated against for exercising your privacy rights.

To exercise your rights as described above submit a privacy request to Lenovo.

If you have additional questions about this privacy statement you can contact Lenovo at privacy@lenovo.com, or the following addresses:

Brazil:
Lenovo Tecnologia (Brasil) Ltda.
Acc: Brazilian Privacy and Data Protection Team
Rua Werner Von Siemens, 111
Lapa de Baixo, São Paulo/SP
CEP 05069-900
Data Protection Officer: Diogo Luís Manganelli de Oliveira

China:
Legal Department
Lenovo West Zone
No. 10, Xibeiwang East Road
Haidian District
Beijing, 100094
China

Germany:
Lenovo (Deutschland) GmbH
z. Hdn.: Datenschutzbeauftragter
Löffelstraße 40
70597 Stuttgart

Japan:
privacy_jp@lenovo.com

Malaysia:
Lenovo Malaysia
Attn: Malaysia Data Protection Officer
Level 3, Tower A & B, Uptown 5,
5 Jalan SS21/39, Damansara Uptown
47400 Petaling Jaya,
Selangor Darul Ehsan, Malaysia
Email: lenovomypdpa@lenovo.com

Peru:
Lenovo (Asia Pacific) Limited Sucursal del Perú
Acc: Privacy and Data Protection Team
Av República de Colombia 717
San Isidro 15046, Lima
Data Protection Officer: Diogo Luís Manganelli de Oliveira

Saudi Arabia;
Lenovo Saudi Arabia Ltd.
Hamad Towers, King Fahad Road,
Riyadh (P.O Box 8049, Riyadh 122222)
privacy@lenovo.com

Singapore:
Lenovo
Attn: Singapore Data Protection Officer
151 Lorong Chuan
#02-01, New Tech Park
Singapore 556741

United States:
Lenovo Group Limited
Attn: Privacy Program
8001 Development Drive
Morrisville, NC, USA 27560

This privacy statement was recently updated. Review previous version

What this statement applies to

Your privacy is important to Lenovo.

This privacy statement applies to data collected through software and attached services provided by Lenovo and its affiliated companies, including Motorola Mobility LLC (‘Motorola’) (collectively ‘We’, ‘Us’, ‘Our’) available for use on Our Products, including personal computers (PCs), tablets, workstations, smartphones, smart office devices, virtual or augmented reality headsets and Internet of Things (IoT) devices (collectively ‘Our Products’). This statement also applies to Our software and attached services that you may use on Our Products or devices. This privacy statement describes the information practices for Our Products, including what types of information are collected, how We use information and for what purposes; with whom information is shared; and how We protect information. It also describes your choices regarding use, access, correction and deletion of your personal information, among other topics.

Pursuant to regional laws and requirements, We may have separate privacy statements for certain products. Those privacy statements are supplementary privacy statements to this statement, and are intended to be consistent with Our privacy principles and practices described herein. If you live in the United States (U.S.), please view Our Supplemental Privacy Notice for US Residents

This statement does not apply to:

We also collect personal information via Our websites and other sources. To learn more about Our website privacy practices, please visit Our website privacy statement. In addition, this statement does not apply to certain enterprise products and services provided by the Infrastructure Solutions Group (ISG, formerly Lenovo Data Center Group or DCG) and Lenovo's Service & Solutions Group (SSG), products and services provided by Lenovo Software (also known as Stoneware, Inc.); or to third-party software and other services you install on or access through Our Product(s). Please see those third parties' privacy statements and terms of use for more information on their privacy practices. Furthermore, this statement does not apply to certain products licensed by Us to other companies including their affiliates.

Changes to this statement

If We make a change to this statement, We will make the previous version(s) available so that you can see when changes occurred and what they are. If We make any material changes to this statement, We will notify you by means of a notice on Lenovo's website; in an applicable Lenovo Product or software experience; or by an email (sent to the email address specified in your account) at the time the changes become effective. Where applicable data protection laws require us, We will also seek your consent to any material changes that affect how We use or transfer your personal information. We encourage you to review this page periodically for the latest information on Our privacy practices.

This privacy statement was recently updated.

Review previous version.

Multi-user capabilities

Please note that secondary users and guest users of Our Products that support such multi-user capabilities may not have the same ability to control settings, permissions and choices related to information collection, use and sharing that the primary user may have.

We collect information about you and your Product(s) and use this information to keep your Product(s) working their best and help you make the most of them.

For consumers residing in California, United States, We adhere to Section 7027(m) of the California Consumer Privacy Act Regulations. We do not use sensitive personal information to infer characteristics about consumers.

Please note that, in certain circumstances, if you do not provide Us with personal information where needed, We may not be able to provide you with the Products, attached services, experiences or functionalities that you have requested. The following describes how We collect, use and share information about you or your product in certain contexts. To learn more about how specific applications may collect and use information, please see the sections of this statement entitled ‘Lenovo applications’ and ‘Motorola applications’.

Your user profile

Your user profile may consist of information, including personal information, We may have gathered from you voluntarily while interacting with Us, such as your use of certain areas of Our websites; your Lenovo ID, MyAccount, Passport or Motorola Account or Motorola ID (‘Motorola ID’); your contact with Our customer service representatives; your Product(s) registration information; and from Lenovo Products and services that you use. Your user profile allows Us to:

• Give certain Products and services the information they need to function
• Troubleshoot problems you may have with a Product, service or website;
• Suggest ways to make your Products, services and Our websites work better;
• Provide you with news, updates and information about your Products and services; and
• If you choose to receive marketing communications, provide you with information and recommendations about additional Products or services that you may be interested in

Artificial intelligence

Certain products, applications, and services may use technologies and tools that are powered by machine learning and artificial intelligence. The purpose of these technologies and tools is to deliver and improve Our products and services in an ethical way. If a particular product, application or service uses artificial intelligence to process personal information of Our customers, consumers or users, We will describe those practices to the extent applicable and as required by law. Additionally, We may use data collected from products, applications and services to train machine learning and artificial intelligence models.

The following sections describe in further detail the types of information that may be contained within a user profile, how We use that information, whether that information is shared with any third parties and certain choices you may have regarding the information.

Lenovo ID, Motorola ID and Product registration

When you choose to create a Lenovo ID, a Motorola ID, register your Product, or create an account through My Account or Passport, We will collect information, including personal information, about you and your Product(s). We use your Lenovo ID or Motorola ID and related registration and account information to identify you including when you use software applications and Our interactive services (like Our online stores and customer support sites).

If you choose to create an ID or to register your products, We will need to collect certain information from you such as your name, address, email address, language, region/country, product type/model, product serial number, date of product registration and activation data about your operating system. We will use this information to administer your account or profile; provide services that you requested; and to provide you with communications, including marketing messages that you choose to receive from Us. The information collected and retained by us for these purposes may be shared with Our service providers so that they may provide data hosting, processing and marketing services to and on behalf of Lenovo.

You may change your Lenovo ID password or deactivate your Lenovo ID account by visiting passport.lenovo.com and navigating to ‘Login’ after creating your Lenovo ID. You can manage your Motorola ID by visiting account.motorola.com.

Product functionality and usage

Certain Products, software and services automatically, or otherwise, collect and store necessary performance information in order to operate. This information includes product and device identifiers, technical data and other non-personal information. Some of this information may be transmitted to Our servers. While you use your Product(s), basic application installation information will also be collected automatically. This includes such things as whether an application is installed or enabled on your Product.

The usage information We collect for this purpose does not directly identify you or your Lenovo Product(s) unless you have chosen to enable certain services such as ‘Enhanced device support’ or ‘Help Improve’ functionality on your Lenovo Products as described below and/or have opted in to receive marketing communications from Lenovo.

We use this software usage information to analyse the performance of Lenovo applications; to develop enhanced improvements for future versions; and to send you service and support-related (e.g. non-marketing) communications. This information may be shared with Our service providers, such as data hosting, processing and software development partners who support Lenovo Products.

If you wish to deactivate this information collection, you may do so in the privacy settings within the specific product or application. To deactivate the collection of certain software usage information, you can open the specific Product's settings application and turn off usage statistics collection (or a similarly worded option/toggle); or uninstall a particular application in the device's control panel or through the settings menu.

Keeping your software up to date

We automatically collect certain limited non-personally identifiable information about your Product(s) to identify whether the software you are using is the most up to date version, to provide you with software updates (including security updates), to develop new products and software features and to fix bugs so that your Product(s) run smoother and more efficiently.

Enhanced device support and Helping To Improve Our products and services

You may choose to provide us with additional information about your use of Our Products and software by enabling ‘Enhanced device support’, ‘Help Improve’, ‘User Experience Programme’ or similar functionality on your Product(s).

‘Enhanced device support’ on Motorola devices allows you to provide Us with additional information about how you use your device so that We may provide more effective or enhanced customer support, including tailored troubleshooting or similar support services. On Motorola devices, you can select the ‘Enhanced device support’ option at setup or in Settings. You can later turn off this setting if you prefer.

You may also choose to provide Us with additional information about how you use your Product(s) and software to help improve Our Product(s). This ‘Help Improve’ option is normally found at setup or in settings in your Product or application. If you decide that you do not want to allow Us to collect ‘Help Improve’ information, you may turn off the option for this product data collection in the settings of your Product or in a particular application or uninstall the application.

The types of information that We may collect from you or your Product in these contexts can include your Product's serial, device ID or IMEI number; product type/model; IP address; Product usage information; and the phone number associated with a smartphone. This usage information may include information about how you use your Product and its components, such as instrumentation and system functionality.

To improve the call quality of Motorola smartphones, We need to replicate and troubleshoot issues such as call drops, data connectivity and loss of cellular service, where users observe them. Motorola will collect encoded approximate location information no more granular than 5x5 sq km when these events occur on a user's device. This information will be collected only when the user provides explicit consent prior to the collection. Motorola will limit the data collection at a reasonable frequency and apply a specific data retention policy. Any data collected is securely transmitted to Motorola with highly restricted access.

In the Lenovo PC context, unless you choose to be contacted by Lenovo, this information is kept in a non-personally identifiable format. In the Lenovo and Motorola smartphone context, ‘Enhanced device support’ and ‘Help Improve’ data identifies a user or device.

Such information may be used to:

• Identify performance trends of Lenovo Products and software
• Troubleshoot problems that you are having with your Lenovo Product or software
• Develop new product features for future models
• Deliver an overall better user experience
• Send you non-marketing communications related to service and support for your Lenovo Product

Lenovo uses data hosting and processing services providers to support Lenovo in these ‘Enhanced device support’, ‘Help Improve’ and related activities.

Lenovo and Motorola applications – Additional details

The following sections describe how certain software applications handle your information. Please note that these descriptions may not include all Lenovo or Motorola applications available for or on your Product. In addition, not all Lenovo Products support all Lenovo or Motorola applications, and different Lenovo or Motorola applications may be available to you and may vary, depending on which Product(s) you own and where you are located. Some of the applications described below may be preloaded onto your Lenovo Product or made available for download via an online software or app store.

Lenovo applications

Lenovo Welcome

Lenovo Welcome is an in-device application that welcomes new users of Lenovo Products, including PCs. Within approximately 24 hours after setting up certain Lenovo Products, Lenovo Welcome initiates to help guide you through the Lenovo experience, including the features of your Lenovo Product; to introduce Lenovo Vantage (described below); to make special offers from Lenovo and its partners available to users who choose to receive them; and more. Lenovo collects only basic (non-personally identifiable) device and application-related information and metrics via Lenovo Welcome for these purposes.

Lenovo Vantage

Lenovo Vantage is an app that keeps your device up and running and helps you to do more with your PC or tablet. On Lenovo tablets, Lenovo Vantage provides basic device information, such as warranty details, and also educational content on how to use the features of the device. Features and functionality of Lenovo Vantage on PCs include:

• Customise your PC and tablet for how you use it with hardware setting controls.
• Access to Lenovo Migration Assistant, an application that transfers files and settings from one PC to another one (described below).
• Protect your PC and update important system software and drivers.
• Run diagnosis and snapshot on the user's device for troubleshooting any hardware problem and furnish some fixing suggestions.
• Access to Lenovo Smart Performance, a Lenovo-delivered entitlement and performance insurance service designed to automatically fix issues that may present a risk to PC performance.
• Access your system's user guide, and get support.
• Discover other fun and useful applications.
• View accessories compatible with your device.
• Receive offers on Lenovo and other products and services.
• Check warranty, get updates and request support.
• Register the Lenovo device within the user's Lenovo account for device management. Get helpful tips with articles or videos from Lenovo knowledge base.
• Device health report: based on the software, hardware, warranty service status, device security setting and PC performance of the user's machine, an assessment is provided with recommendations for optimising the machine's performance.
• Access online Wi-Fi securely with advanced algorithms and crowd-sourced security data to pre-emptively warn you about risky networks, so that you can make safe connections.
• Lenovo Smart Lock, powered by Absolute®, is a cloud-based security solution that helps to locate, lock, secure and recover your stolen device, and gives you complete control over your personal information.
• Security Advisor contains a suite of security tools recommended by Lenovo and vetted by security professionals.
• Customise, optimise and monitor hardware components on gaming devices.
• Download and install, redeem or recover software that is entitled to the device.
• The Need Help widget provides various customer services (which are leveraged the Lenovo eSupport website: https://support.lenovo.com), such as submitting repair orders, checking repair progress, purchasing replacement parts, booking support sessions with Lenovo service personnel and removing temporary device files based on the user's informed consent.
• Lena Chatbot enables you to interact with a virtual chat bot or live service agent to address a user's device issue or further offering support services that are available in the Need Help widget.
• Lenovo Identity Advisor, powered by Norton®, makes it easy to monitor your personal information and help protect yourself from identity theft. To provide such services, your sensitive personal information, such as national insurance number, may be needed, and will be directly transmitted to Norton.
• Message Centre is an in-app centre for all missed toast messages and app alerts so you can review and take action on those messages later.
• Modes adopts an AI scene detection algorithm to identify the user scenario according to the apps the user is using and provide scalable settings to better serve the user scenario.
• Vantage Widget provides users with quick access to frequently used functions without having to open the Vantage app itself.
• Voiceprint-based noise cancelling provides premium voice call or VoIP experience which optimises the voice quality according to the user's personal voiceprint. A customer's voiceprint is used to filter other environmental noise and will only process data locally on your device.
• On-Demand Self-Healing detects and repairs issues automatically to keep your system healthy, fast and secure. Once enabled, On-demand self-healing can detect the issue and help you to diagnose/fix then output the summary and report.

Lenovo Vantage will collect your PC/tablet's device identifiers and event and usage data, such as system functionality, application use and support information. In addition, if you set your PC to automatically update according to location or network accessibility, Lenovo Vantage will collect corresponding data, such as Wi-Fi and VPN information, to seamlessly update your system. This information will be stored on your PC, and information about your use of Lenovo Vantage may be shared with Lenovo only if you opt in to such data collection. Lenovo does not share this information externally except for data hosting services and processors that Lenovo may use from time to time. For tablets, Lenovo Vantage can access certain device permissions such as reading the user's Lenovo ID login status (synchronised with setting status), storage space, app usage, screen use time and other information like the device's serial number, Lenovo ID, country and language. Lenovo Vantage also provides the Lenovo Help Library that can help users to check the status of a warranty or a repair order based on a specific serial number. Users are able to upgrade their warranty, do a hardware test, schedule a callback from an agent or look for a service provider nearby. Tablet Vantage uses Google Firebase to analyse the usage data.

Lenovo Creator Zone

The Lenovo Creator Zone intelligent service product refers to text-to-image and image-to-image generation services provided by Lenovo for you based on generative artificial intelligence technology. When you choose to install and use the Creator Zone, Lenovo requires you to provide certain personal data to complete registration, and for the purpose of enabling you to use the features. When it is necessary, Lenovo will ask for your consent within the Creator Zone for specific features. To see further details, check the Creator Zone privacy notice.

To use this product, the following data is collected: a) account data, such as email address, account login credentials of Lenovo ID; b) device data, such as event data (i.e. clicks, enter, save, drag and drop operations), IP address, device type, OS type, app version, crash data, serial number, MAC address, equipment unique identification and certification; and c) user content, such as user's opinion and images you upload when you choose to share your feedback about this application.

We use Microsoft Azure Content Safety to keep the information you provide and generated images safe. Microsoft Azure screens the data that is temporarily stored at Amazon Web Services. No data is stored outside of your device. We utilise the native model's image generation service of Stability AI to generate images based on the text or image information you provide. After image generation, the data is stored locally in your device.

Lenovo AI Now

Lenovo AI Now is your AI companion developed by Lenovo to enhance your computing experience.

Lenovo AI Now uses hybrid large models and combines your personal knowledge base, natural interaction comprehension capabilities and relies on the powerful arithmetic and security protection capabilities of Lenovo PC to provide you a smarter, safer and more convenient AI experience.

Lenovo AI Now's core AI assistants include Knowledge Assistant, PC Assistant:

• Knowledge Assistant – Lenovo AI Now provides an efficient and secure office environment where you can retrieve information, ask questions, summarise content and generate text based on your personal knowledge. All of these are processed locally to protect your privacy and work data.
• PC Assistant – Lenovo AI Now provides you with a convenient PC setup experience and Lenovo's unique intelligent setup functions, which can make your PC work better without computer expertise and skills. And Lenovo AI Now provides you with timely Lenovo services, which can easily interface with various services of Lenovo PC.

In addition, Lenovo AI Now provides access to a cloud-based AI ecosystem, bringing you a variety of enriched services from Lenovo's AI eco-partners. You will need to review the privacy statement of each eco-partner where applicable.

Powered by a local LLM based on Meta's Llama 3, it handles a wide range of tasks, from knowledge management (Q&A, document search, document summary etc.) to device control, all while safeguarding your data and privacy through local AI functionalities. You also have full control and the option to access cloud services with your consent. To use this application, the following data is collected: a) account data, such as email address or phone number and account login credentials of Lenovo ID; b) device data, such as event data (i.e. clicks, enter, save, drag and drop operations), device type, OS type, App version and region; and c) user content only if you choose to share, such as query you input and the output generated by the App or by Lena, serial number of your device and feedback information.

For email address and phone number, We will retain your information as long as you keep your Lenovo AI Now account. Regarding your feedback information, We will keep your data for 5 years and, for other sorts of data, We will retain it as long as necessary to provide services.

Notepad Application

The Notepad application primarily functions as a note-taking application that supports handwritten notes and voice input, while retaining text notes to better support the system's AI functions. It also has a doodling function of the Instant Memo application, enriching the capabilities and user experience of the notes application when used with a stylus in tablet productivity scenarios. The application does not require the collection of personal data; data remains on the user's device and cannot be backed up to cloud storage. The AI capabilities come from Lenovo AI Now, and users can revoke consent to the use of AI features at any time in Lenovo AI Now.

Lenovo Learning Zone

Lenovo Learning Zone is suitable for adult learners, including professionals seeking to enhance skills, college students pursuing further education and individuals interested in personal development. Lenovo Learning Zone improves learning efficiency by helping you capture details through real-time transcription, summarise key points with AI Notes and generate interactive quizzes through AI Quiz. These functions boost study productivity and enhance memory retention, allowing you to engage more deeply with the material and improve the understanding of key information.

Main features and functionalities:

• Live Transcript – The objective is to record audio in real time. For that, please be certified to obtain explicit permission from all speakers before recording. Sessions up to 1 hour may be recorded at this time.
• AI Notes – The goal is to provide a concise and efficient summary in seconds. This ensures that users can quickly grasp the key points of the document without having to read through the entire text. The notes format can be freely edited in the editor by the user.
• AI Quiz – Learning Zone generates quizzes based on the document uploaded. Up to 5 questions can be generated at a time, with the number of questions varying depending on the length and complexity of the document. The quiz generation process is automated and customisation of the question quantity is not supported. The questions are designed to test your understanding of the document's key concepts and details.

To use this product, the following data is collected: a) account data, such as email address, Lenovo ID account login credentials; b) device data, such as event data (i.e. clicks, insert, save, drag and drop operations), IP address, device type, operating system type, application version, crash data, serial number, MAC address, unique device identification and certification; and c) user content, such as user images and opinions and images and texts you upload to the application.

For email address and phone number, We will retain your information as long as you keep your Lenovo AI Now account. Regarding your feedback information, We will keep your data for 5 years and, for other sorts of data, We will retain it as long as necessary to achieve proper performance of the product.

Lenovo Smart Appearance

Lenovo Smart Appearance is an AI-based application to improve video conferencing experience. It works as a virtual driver and can be loaded by multiple conference applications and online teaching or live streaming clients. This app helps users enhance camera effects, especially for video conferencing. It provides multiple functions such as smart configuration of facial features, background blur, eye contact correction, face framing, light correction and other effects in scenarios that use the camera. We collect metrics about how Our application has been used in order to improve this software, which can be turned off at Settings. No personal data is collected.

Lenovo Aware

Lenovo Aware is a locally-operated software on a Lenovo PC that processes video streams locally in real time by accessing the built-in camera with user permissions to analyse user status and supplies functions including Distance Detection, Sitting Posture Detection etc. Lenovo Aware provides flexible settings to meet user-defined needs, including general-mode options, reminder sensitivity, various thresholds and so on. In addition, Lenovo Aware also provides statistics for the user on PC usage time, sitting posture and other functions so users can adjust accordingly. Lenovo Aware does not collect any personal or user data. All images are processed locally. Lenovo only collects metrics and instrumentation data, such as function switches, general statistics, software usage time and saves this data locally. No data is transferred off the device.

Lenovo Migration Assistant

Lenovo Migration Assistant (LMA) is a tool that helps move files and eases the setup of a new PC. LMA is launched via Lenovo Vantage and uses your Wi-Fi connection to allow you to send your files from one PC to another. You can log into the LMA application on both PCs with your Lenovo ID account. To provide this functionality, LMA will have access to your operating system version, .NET framework version, brand of PC, brand of network adapter and Wi-Fi frequency. Lenovo does not collect or retain any personally identifiable information or your files when they are transferred using LMA. However, Lenovo does collect certain basic (non-personally identifiable) device and application-related data and metrics. Lenovo may use data hosting processing services providers to support these activities.

LMA may also provide you with the opportunity to use Dropbox as a file storage service if you choose. Please see Dropbox's privacy statement and terms of use for more information on its privacy practices.

Lenovo Device Manager

Lenovo Device Manager (LDM) is a cloud-based device management solution on the Lenovo UDS Platform. LDM provides a single pane of glass for IT Administrators to manage their Windows, Android and Linux devices, including PCs, tablets, edge and ARVR. IT Admins can remotely access device details, uptime, hardware and software assets. LDM also provides the ability to maintain and configure corporate policies through remotely accessing Lenovo desktops, managing BIOS settings, and maintaining security with software, BIOS, drivers and firmware updates. We use the AI technology powered by Pendo to provide usage analysis to improve interaction and overall user experiences while using Lenovo solutions. Data such as emails and roles within Lenovo solutions will be processed by Pendo for the sole purpose of analysing the usage, accepting user feedback and providing in-app guidance functionalities.

Legion Arena

Legion Arena is a game library manager that aggregates a user's entire game library into one application. Users can manage games from Steam, Epic Games Store, Xbox Game Pass and other popular game platforms through Legion Arena. Users can view detailed descriptions of every game in their library, see popular games being played by all users and get access to exclusive rewards and giveaways. Lenovo does not collect any personal data, nor does Lenovo share any data with others. In addition, Lenovo is not partnered or associated with the aforementioned game platforms.

Legion Arena detects whether there is an update for the installed apps on certain Lenovo tablet products and pops up tips for updates. To provide this functionality, Legion Arena needs to detect the apps installed on the device and collect the device SN number and software version number.

Legion Space

Legion Space is an App preload on the Legion PC series device. Legion Space is Legion's exclusive control centre, which optimises performance parameters through the combination of software and hardware to provide users with the ultimate gaming experience. It also integrates game-related content, game store (cooperating with third parties), Legion community and Lenovo gaming store, guiding users to quickly access more services of the Legion brand.

Advanced features (AI Experience Center/Lab features)

The Advanced Features (which has replaced AI Experience Center) app for tablets includes the following:

• The ability to watch videos full screen without interruption by blocking banner notifications when watching movies full screen;
• Smart attention (Scene smart reminders) can extend screen-on time if the device detects a face in front of the screen and is about to turn off the screen;
• Desktop mode (PC mode) can support open app in multi-windows with more friendly keyboard and mouse interactions;
• Key mapping provides a simulation console game control experience by connecting to mouse, keyboards or gamepads and support customised key mapping;
• Close-to-wake-up wakes up the screen if the device detects a face approaching a locked screen;
• Distance reminder can remind a user to keep a proper viewing distance if the device detects a user's face is too close to a screen;
• Video call assistant provides beauty touchup, background blur, virtual background, face tracking and super-wide-angle effects, which requires camera access;
• Global video beauty can enable filters and bokeh effects in video calls via third-party apps. To provide this functionality, Advanced features access the device's camera. The camera detects only the user's status in front of the device. All user data is processed locally without leaving the device.
• Hover to Know allows the stylus to hover over content to trigger AI-powered explanations, AI summarisation or translation, which involves screenshot capture during the process.

Cloud Folder

Cloud Folder (i.e. ‘Apps for You’) is a custom-made feature of the launcher that recommends apps. These recommendations display only application icons, which are not stored or downloaded, and may be updated anytime. Cloud Folder collects Google Advertising ID (GID), impression and click of icons, and non-personal data such as the software version. You can turn off recommendations in Settings.

Smart Scanner

Lenovo Smart Scanner is a locally operated software on a Lenovo PC that processes photo taking with built-in camera, imported image/document editing (crop, combine, convert format), text extraction from image (OCR), website search in app, etc. Lenovo Smart Scanner does not collect any personal data from users. All documents are processed locally. Lenovo collects device ID, function usage to understand user needs and optimise feature design.

ThinkSmart

ThinkSmart is Lenovo's solution that combines hardware (ThinkSmart Devices) and software to enhance collaboration in meetings and enables centralised device management through ThinkSmart Manager. After devices are enrolled by the customer, telemetry such as in-meeting status, peripheral disconnection, errors and online/offline status is collected to help manage devices. Telemetry data is retained for 1 year and logs for 1 month. Email addresses are used solely to notify users of device issues. ThinkSmart devices require permissions to access peripherals such as camera, microphone and Wi-Fi to enable audio/video conferencing. Devices come preloaded with Microsoft Teams, Rooms or Zoom, and use of ThinkSmart Manager is optional. Lenovo does not share personal data with Microsoft or Zoom. Lenovo uses Datadog for log collection and hosts data on AWS.

UDS

User Device Service (UDS), Lenovo's cloud platform, is a multi-tenant SaaS platform for managing users, devices and cloud services. It's certified with ISO/IEC 27001 and CSA STAR Level 2. Account creation might need organisational details like name, location and billing. User access requires contact details like name, email and phone number. Enrolled devices may report identifiers, including model, serial, MAC and IP addresses and device IDs. Anonymous usage metrics may be collected when using the platform. The platform runs independently in various regions, with data primarily stored on Amazon AWS.

Smart Care

Smart Care is a software application that aims to help customers better interact with their Lenovo devices and provides in-time, seamless assistance when needed.

To tailor support services for customers, Smart Care collects data on Lenovo device's Serial Number, Device ID, as well as the customer's contact information. Further, the device's location and system language are collected to better decide the service availability based on geographies.

If a customer gives the consent, Smart Care will collect anonymous usage statistics and crash reports to understand the customer's needs, gauge performance for continuous optimisation.

Lenovo Smart Meeting

Lenovo Smart Meeting is an intelligent assistant software designed to provide an productive, efficient and secure collaboration experience while improving the productivity of Lenovo PCs in individual work scenarios, with core features including: Pre-installed in Lenovo PCs, provide support for Lenovo and third-party software in collaborative office scenarios; Compatible with mainstream online meeting application, provide enhanced intelligent meeting experience; Provide intelligent collaboration capabilities and services for other software on Lenovo PCs. In Lenovo Smart Meeting, Lenovo Speech uses the Microphone and Speaker, while other functions use the camera.

Lenovo MagiCenter

MagicBay Ecosystem is an important part of the PC + Device strategy. Through seamless connection and integration between various types of Bay devices and PCs within the ecosystem, it enhances the PC user experience and improves user productivity.

As the software platform of the MagicBay Ecosystem, Lenovo MagiCenter covers the full life cycle of the user journey with Bay products, including pre-purchase, in-use, ongoing support and related services. It is dedicated to improving users' understanding of and experience with Bay products. MagiCenter provides users with a series of productivity tools and stays on standby at all times in the form of a floating toolbar, enabling quick access whenever needed.

Lenovo Smart Reader

Smart Reader is a PDF reader that, after obtaining user consent, retrieves documents from the user's device and displays them in a list. Users can select and open documents for viewing. It supports annotation of documents with a stylus and allows extraction of these annotations, which are then transmitted to Lenovo's native system application Notepad to generate reading notes. All user data is stored locally on the device.

Lenovo Smart Storage

A localised intelligent storage solution designed for families and prosumers. Smart Storage enables secure and fast file transfer and backup, allowing users to easily consolidate files from smartphones, tablets and computers onto a single Lenovo device for unified storage and management. Key Advantages:

• Local Storage, No Cloud Dependency: All files are stored on the user's Lenovo device, eliminating cloud-related risks.
• Security and Privacy Protection: Encrypted transmission ensures data security during transfer and storage.
• Smart File Management: Automatically categorises files by type (photos, videos, documents etc.) for easy search and organisation.
• Multi-User Sharing: Supports multiple family members or individual users connecting to the same Lenovo storage device for resource sharing and independent management.

Typical use cases:

• Centralised backup of family photos and videos to free up phone storage.
• Cross-device file management for professionals to improve work efficiency.
• Multi-terminal collaboration with anytime access and sharing of important files.

What specific data is collected – Usage of the app; e.g. number of launches of features, number of clicks on certain buttons

The user gives the consent to data collection (privacy statement, licence agreement listed) when launching Smart Storage. Users can disable the data collection in the settings of Smart Storage.

Lenovo Diagnostics UEFI – SMART Devices

This is a UEFI (pre-OS) application for testing hardware in Lenovo systems (ThinkPad, Idea, Yoga, Legion etc.), accessible by pressing F10 (Think) or the Novo button (Idea/Yoga/Legion) during startup to check storage (SMART devices), memory, display and more, helping identify hardware failures before they become critical, with quick SMART tests available for drives.

Lenovo Accessories and Display Manager

Lenovo Accessories and Display Manager (LADM) is a software platform designed to help users make better and more efficient use of their Lenovo displays and accessories. This powerful tool lets you update, customise and enhance supported devices to work more efficiently and with greater ease.

To use this product, the following data is collected in LADM:

• Account data, such as Lenovo ID account login credentials
• Device data, such as MAC address of the PC, count or region of the PC, PC system information (Windows or macOS), device model is supported in the LADM
• Event data, such as event of user launching the LADM

Make Space Network

The Make Space Network is the next evolution of Lenovo's Make Space brand platform – an AI-powered creative network designed to connect and empower the next generation of creators. Built in partnership with Intel, the platform turns Lenovo's brand promise of Smarter Technology for All into lived experience by helping creative people find collaborators, share ideas and discover new opportunities across disciplines like art, design, music and technology. At its core, the Make Space Network serves as a human-centered AI tool – one that supports, not supplants, creativity. By using smart matching algorithms, it connects creators based on interests, style and goals, and even generates tailored collaboration prompts to inspire projects. The Network will live both digitally and in real life, debuting through a series of cultural partnerships, workshops and live events with partners, allowing users to experience Lenovo Yoga devices hands-on while forming new creative connections. Users sign up with their name and email address, and then answer a short set of creative prompts (e.g. their medium, inspirations, interests and whether they want to collaborate/mentor/learn). Based on answers, they receive a unique AI-generated ID (visual + creative alias) that represents their creative ‘DNA.’

Motorola applications

Camera

Motorola's Camera application allows you to:

• Tag your photos and videos with location data. When you share tagged photos with others, you will also share the location information. If you choose to geo-tag your photos and videos, Google Photos will use the information to help organise your views. We do not otherwise collect, retain or share this location information.
• Launch the application without touching the screen by using contextual data derived from sensors to detect a launch gesture.
• Take better pictures by using face detection and other analytics on what is in your viewfinder to deliver the best image, which may occur before or after you triggered the shutter. Face detection information stays on your phone and is not uploaded to Motorola or shared externally.

To help Us troubleshoot performance issues, Camera will store image quality information in your photos' metadata.

In association with Motorola's Camera is the Camera Tuner. Camera Tuner provides camera tuning updates to improve colour, contrast, picture noise, video noise and sharpness. It is not a stand-alone app and has no user interface (UI). Rather, it applies these updates to the camera hardware so that any app that uses the camera will be improved.

To complete these tasks:

• No identifiable data is collected by Camera Tuner.
• The application only collects error logs related to the application itself. For example, error logs and debug information, using Google's Play store default resources.
• All data is handled in accordance with Google's Terms of Service and Google's privacy policy.
• No data is disclosed to any third parties.

Device Help

Device Help (previously known as Moto Help) provides users with the following features:

• Learn how to use your Motorola phone and fix issues
• Warranty information – Check device warranty status
• Moto Care – Check device warranty status, buy extended warranty and accident protection (applicable in the US only)
• Hardware test – Check operation of hardware components, including battery, touch screen, speakers, cameras, Wi-Fi, mobile network, Bluetooth, GPS and sensors
• Software Fix – Connect to PC rescue tool Software Fix to update software for your phone
• Contact us – Options for contacting support, including chatbot (some countries only), X (some countries only), Messenger (some countries only), WhatsApp (some countries only) and to access user forums (English, Spanish and Portuguese only)
• Service centre – Search for service centres near you (applicable India only)

If Device Help is used, Motorola may collect product serial number, IMEI or other device ID; IP address; MAC address; product usage information; application performance information; and, if Moto Care or Contact Us functionality is used, username and contact information. Motorola may use data hosting, processing and customer service providers to support Motorola's customer service and Device Help activities.

Moto (Personalise, Gestures, Tips, Display, Play)

Moto makes your device more responsive by giving you more ways to control and interact with it. Moto makes it easier for you to get important notifications, control your device with your voice and gestures, and automate useful settings changes depending on where you are or what you may be doing at the time.

Gestures (formerly Moto Actions) makes it easier to interact with your Motorola products by letting you use simple gestures to perform tasks quickly. For example, through Gestures (Moto Actions) you can:

• Twist your wrist quickly to open the camera anytime.
• Swipe down to the left or right to make the screen smaller for one-handed use.
• Turn your flashlight on or off by making two ‘karate chop’ motions; among other actions.

Moto Display will show important notifications on the screen of supported products so you can get quick access to them without having to power on the screen or unlock your home screen. Moto Display accesses certain content like your contacts, calendar entries, along with other apps and the notifications they send you.

To complete these tasks, Moto:

• Collects information about your Motorola device's current location and uploads it to Motorola to help identify places of interest and to determine when you may be in a vehicle.
• Uses contextual data obtained from your device's microphone and sensors like the accelerometer and gyroscope to determine when to activate certain modes, but does not upload it to Motorola.
• Accesses user-generated content like your calendar entries, contacts, and call history, but does not upload it to Motorola.

Motorola uses data hosting and processing service providers to support these activities. In addition, Moto utilises Google Activity Recognition to help understand contextual data and determine which modes to activate. Once transferred to Google, the contextual data is handled in accordance with Google's Terms of Service and Google's privacy policy. Google's Privacy Policy also provides further information on Google's data collection and protection practices related to other Google analytics and product development tools that Motorola may use from time to time.

Moto Face Unlock

Moto Face Unlock lets you unlock your device by looking at the display, when enabled on certain Motorola devices. To function, the device will need to ‘enrol’ your face detection information (using the Camera permission) in the data/cache area of the device. This face enrolment information will not be transmitted outside your device and will not be shared with third parties. You may later delete your face enrolment information via device ‘Settings’.

Moto fingerprint unlock

Moto Fingerprint Unlock lets you unlock your device with your fingerprint, when enabled on certain Motorola devices. To function, the device will need to ‘enrol’ your fingerprint detection information. This is encrypted and stored in a secure area of the device. This fingerprint enrolment information will not be transmitted outside your device and will not be shared with third parties. You may later delete your fingerprint enrolment information via device ‘Settings’.

Family Space (when used on a single device)

Family Space limits your device to a single ‘Space’ and lets you control which applications are available. You can turn on a Space when you allow a child to use your device or to protect against accidental gestures. You can create multiple Spaces and choose which applications are available for use within each Space. If you have enabled Enhanced device support or Help Improve functionality on your Motorola Products, usage information We collect from Family Space includes metrics like (a) how many Spaces are used, (b) number of apps used inside each Space, (c) which grid layout is used and (d) how long the Space is in use; usage data does not include what occurs inside any Space.

Motorola Family Space (when used to connect multiple devices)

Family Space allows you to stay connected with family members and remotely manage their devices. You can add grandparents, kids and other relatives to your Family Space account and determine, together, whether a family member's device will be ‘managed’ or ‘non-managed’. To use Family Space device management features, you must have a Motorola ID and the user who creates a family on the application is the Account Owner. The Account Owner and other family members who are entitled to use remote device management features are Family Space Administrators (‘Admins’) and can monitor and set rules for managed devices; rules include what applications can be used and limits on screen time. All the individuals connected to the Account Owner's Family Space account (‘Family Members’) can see a simplified view of other Family Members' profiles and their locations on a map.

The Account Owner can invite other individuals to use Family Space and connect to the Account Owner's Family Space account by entering into the application the individual's email address. Before submitting an individual's email address, the Account Owner must obtain the individual's consent to share their email address for the purpose of using Family Space. Motorola will use the email address to transmit the invitation and connect the individual's device to the Account Owner's Family Space account. Once connected, the individual is considered a ‘Family Member’ for the purposes of this statement.

Admins are responsible for setting up devices intended for use by minors under the age of 16. This includes installing the Family Space application on the managed device, pairing the device to the Admin's Family Space account and granting device permissions necessary for Family Space to function as intended (in particular, setting rules about which applications will be available and the amount of permitted screen time). Parents should use the pairing process as an opportunity to discuss with their children how Family Space will make information about them available to parents and other Family Members. Admins select and control the profile pictures for each Family Member. Profile pictures are displayed to all Family Members. If you wish to change the picture associated with your Family Space profile, contact an Admin.

Family Space will make available to Admins the list of installed applications on managed devices so they can set rules about which applications can be used on those devices. Family Space does not process the list of installed applications on non-managed devices.

Family Space will collect and maintain the last-known location of Family Members' devices when those devices have the sharing of location data turned on. For managed devices, Admins determine whether the sharing of location data is enabled. Users of non-managed devices can choose whether to enable the sharing of their location data with Family Members and can change their preferences at any time through the Family Space settings menu.

To enable Family Space remote management features, certain data is transmitted to Motorola and stored for your use, including profile pictures and last-known device locations. Lists of applications installed on managed devices are also transmitted and stored for use by Admins. These types of information are stored so Family Space users have ready access to this information when they need to use it.

Family Space will automatically send to Motorola and share with Family Members your device model and manufacturer. This data is shown in your user profile.

Family Space can collect and report usage information to Motorola to improve its products and services. When Family Space is used to connect with Family Members and remotely manage devices, each device user decides, for their device, whether to share usage data with Motorola. The types of usage data collected by Motorola include your role in Family Space, as well as metrics like the number of Family Members and how often certain features are used or updated.

Certain Family Space application data is transferred to Motorola, including last-known device location data, profile pictures, lists of applications installed on managed devices and usage data. This information is securely stored and processed on servers located in the United States with access restricted to approved members of Motorola's production and support teams to provide you with technical and customer support. Motorola does not record or store any history of locations visited by any device and any list of applications installed on a managed device is deleted at the time the device is removed from the Account Owner's family. Other application data is stored for three years after the last interaction.

Rating & feedback

Rating & feedback lets you rate your device and share feedback with Us to help Motorola and Lenovo make improvements that enhance the hardware and software experience. To provide functionality, Rating & feedback will collect your logs such as Motorola device ID, serial number and country, contact information such as email address and phone number, and certain non-personally identifiable device and application event and analytics information. You can also add screenshots and pictures. Such functionality may also require the read-logs permission. We may use third-party data hosting and processing service providers to support these activities. External software development partners may also have access to certain non-personally identifiable feedback information in order to troubleshoot problems or to improve the Motorola device experience.

Motorola Marketplace

Motorola Marketplace is a platform used to conduct business brokerage activities. This allows business partners to sell their own products and services. If you use Motorola Marketplace, We may share your personal information with these partners, to include, Social Security number, email address, billing and shipping address, telephone number and payment information as necessary to conduct business and/or complete their respective transactions. Motorola Marketplace may contain links to web sites or applications of these partners or other third parties; therefore, the personal data you provide on such web sites or applications is not subject to this Privacy Statement, and We are not responsible for the processing of your personal data by such websites or applications. To learn how Our partners handle your personal data, please review their respective privacy statements.

Hello You and Motorola Notifications

Where available, Hello You and Motorola Notifications provide tips for using your Motorola device, information and diagnostics for the device; allow you to receive technical assistance and customer service via chat or phone; and provide customised content and communications based on your interests, such as entertainment, news, sports and more.

To function, Hello You collects your Motorola device identifiers, Google account information, IP address, user interactions with app content, list of applications installed on your device and certain related device and app usage data while using Hello You. We use the information described to measure your use of Our app; to improve the content of Our app; and to provide tailored recommendations and content for each user, which may include targeted advertisements. We may also use your device IP address to collect information about your general location through your device IP address. For Hello You to provide tailored content, you must provide your interests in areas such as entertainment, sports, politics, business and technology. To deliver this experience, Motorola may share this information with its content and marketing partners, such as news services, marketing agencies and advertising partners; and with data hosting and processing service partners. You may choose to disable the Hello You app at any time and you may also modify your selected areas of interest by accessing the preferences in your account settings page.

Motorola Notifications allows you to receive product related information and offers from Motorola and selected partners that are relevant to you, including notifications on software updates, tips and tricks, information about new products and services, and invitations to participate in studies or surveys to help improve Motorola's products and services. If you opt to receive marketing communications via Motorola Notifications, Motorola will send these communications as ‘push’ notifications on your device and Motorola will collect your name, contact information, Motorola device identifiers and non-personally identifiable device and application metrics and instrumentation data. The information collected may be shared with data hosting and processing service providers, marketing agencies and advertising partners, and survey research partners of Motorola so that they can support activities for Motorola Notifications. You may opt out of receiving push notifications at any time by clicking on the unsubscribe button in the app or by using the unsubscribe option that is presented when you click on the notifications you receive.

Moto Body

The Moto Body application, which is no longer supported by Motorola but which may still be used on certain smart watches, uses sensors built into the wearable device to collect wellness-related data like your heart rate, step count and calories so you can track your progress towards daily and weekly activity goals. You can also create a wellness profile by providing demographic information like your height, weight, gender and age. This will help your Moto Body application provide more accurate wellness information. If you use the Moto Body Running feature, Moto Body will also track and display your location on your device.

Moto Body can upload your wellness profile, data and location to Our cloud and add it to your user profile. We use this information to provide you with access to more accurate wellness information like activity statistics over time.

To delete a run, touch > Running. Touch the run you want to delete, then touch Delete. To remove all your Moto Body activity data, contact privacy@motorola.com.

Except for data hosting and processing services that may be used by Motorola, none of the information described above is shared externally.

Smart Connect

Smart Connect allows you to link your Motorola smartphone with your PC, tablet, iPhone, Android phone or smart display, making it easy to share, stream and manage content across devices. With Smart Connect, you can stream apps and media from your phone or tablet to your PC or display, search and share files, photos and content using Cross-Device Search and Share Hub, and transform your phone into a desktop-style workspace with Mobile Desktop. You can also extend or mirror your PC screen to your tablet or Motorola fold phone using Cross Control, check and reply to phone messages from your PC dashboard and use your phone or tablet's high-resolution camera as a webcam for video calls. Plus, Clipboard lets you copy text or screenshots on one device and paste them seamlessly on another.

Smart Connect application features, functions and designs vary by device or region. Motorola collects non-personally identifiable device and application-related information and metrics. Smart Connect provides users the ability to share personal data across connected devices. Cross-device searches and smart actions allow users to find and transfer files, launch apps and locate relevant photos across all connected devices with a simple command. Users can also activate Moto AI features directly from their PC.

Moto Watch

Moto Watch is a wearable platform designed to work seamlessly with its companion mobile app, supporting major mobile systems and syncing over Wi-Fi or mobile networks. It provides wellness tracking and fitness functionalities through its app and makes it possible to monitor health metrics and exercise routines directly from your device.

Moto Watch collects wellness data using built-in sensors, including heart rate, step count, calories, stress, sleep patterns and workout records, so you can track progress toward your daily and weekly goals. To create a more accurate wellness profile, you provide details such as height, weight, gender and date of birth. When you use fitness features, Moto Watch may collect your precise location to display your workout route and save it as part of your exercise records.

Your wellness profile, activity data and exercise routines are synced to Moto Cloud. If you use a Moto Account, associated data is also synced to the cloud to enable access across devices and provide long-term activity insights. To delete your data from Moto Cloud, go to My Page > Erase usage data.

The Moto Watch app may require permissions related to sensors, location and notifications depending on the features you activate. Except for essential hosting and processing services operated by Motorola or approved providers, none of the information described above is shared with third parties. Synced data is used only to deliver the Moto Watch experience and improve wellness insights.

Mototalk

Mototalk is a web-based platform developed to work on both desktop and mobile, serving all operators and major mobile systems (Android and iOS), and running on 3G, 4G, 5G and Wi-Fi networks. It provides team communication, planning and monitoring functionalities through its web platform and makes it possible to execute actions from the mobile app by all types of field teams and workers using any kind of mobile device.

Mototalk assigns you an Account Number which is associated with other personal information about you, such as your name and mobile telephone number. We collect and use your Account Number to enable you to engage in Push-to-Talk voice communications with other Mototalk subscribers and other compatible push-to-talk networks. Motorola collects unique identification information about your device, specifically your PTN (Personal Telephone Number), so that We can ensure proper billing for the Mototalk service. We may collect your precise geo-location in order to provide certain location-related features available within Mototalk.

The Mototalk application may require permissions related to microphone, contacts, notifications and location, depending on the activated features to function properly. To deliver the Mototalk experience and to enable you to send communications via Mototalk, Motorola-operated servers and/or those of a Motorola-approved third-party data-hosting provider (collectively ‘Motorola's servers’) will (a) store certain user-generated content, such as text, audio files and images that you send, upload or store via Mototalk, and (b) also use the contact information stored on your device to discover any contact that uses Mototalk in order to provide that contact's Push-to-Talk Urban Fleet Mobile Identification (UFMI) number to you.

Motorola's servers will store logs that contain information about how you send and receive communications using Mototalk. We use these logs to monitor the performance of the Mototalk system and to diagnose connection problems.

To provide technical support to Mototalk users and improve the Mototalk service, Motorola also collects information about how you use Mototalk.

The enterprise administrator is responsible for the user management and might have access to the profile picture, UFMI numbers, phone numbers, email addresses and location.

Motorola will share information collected through Mototalk with third parties to enable the operation of Mototalk and to provide you with technical support for Mototalk and support Motorola's consumer relations and first-party marketing efforts. Motorola will also share your public profile information (which includes the profile picture, UFMI numbers, phone number and email address) with other Mototalk users. This personal information is only used within the mobile application and made available only to other Mototalk users.

Moto Secure

Moto Secure provides your phone with vital security and privacy features.

• If enabled, the Auto-lock feature can use Location, Wi-Fi and Bluetooth permissions to check if you are in a safe environment.
• The Wi-Fi security feature uses network permission to warn users about potential unsafe connections.
• The malware detection feature scans and notifies users about potentially harmful apps.
• Configure a password for opening sensitive applications right on your Home screen with App lock.
• Secure power-off prevents unknown individuals from turning off your phone.

It contains more features like Secure folder that keeps your work and personal information safely hidden away, requiring additional authentication for access.

We collect metrics about how this application has been used to improve the software.

Motosafe

Motosafe is a Motorola solution that empowers companies to swiftly lock their devices in case of loss, effective immediately after the devices first connect to any network, thus offering protection against theft and robbery.

The solution also covers the use case of financed and subsidised devices to mitigate revenue loss and fortify subsidy protection.

The enterprise administrator and resellers are able to manage IMEI information to effectively activate the solution.

Moto Device Manager

Mobile Device Manager is a solution that supports corporate data security by monitoring, managing and securing mobile devices, particularly those belonging to an enterprise and have access to sensitive data.

The Moto Device Manager application transmits device log data to a user's Moto Device Manager Console about company owned devices that are enrolled on the same tool.

The Moto Device Manager requires permissions to contacts, location, device state, battery, notifications, background services and a few android security permissions depending on the level of restrictions that IT admins may configure the devices policies.

The IT Administrator is responsible for the devices management and will have access to the collected accounts (username and email address), Localization, Mobile and Wi-Fi data usage, IMEI and Serial Number data from fully managed devices (corporate owned).

Moto Widget

Moto Widget provides date, time, weather information and steps taken with various widget options. Moto Widget allows users to access features like alarm, clock, stopwatch, calendar and other related features. Users can also set up and tap the weather information on any of the widget options for detailed forecasts.

Moto Widget may collect precise geographical location in the background with the user's consent to display weather information for your current location. Moto Widget obtains this location data and may share this location data with Our weather service provider (AccuWeather) to fetch accurate and timely forecasts; however, this data is not uploaded to Motorola. Moto Widget also collects information about installed apps to determine the correct partner to fetch and display weather information from, but this information is not uploaded to Motorola.

Moto Widget may request the push notification permission to send daily weather and severe weather alerts that users can opt out of at any time. Also, it may request the Activity Recognition permission to fetch the step counts from a user's Google Fit account and show it on the Beyond, Clean and Adapt widgets when configured by a user.

In certain countries and where permitted by applicable laws, Moto Widget may also serve personalised advertisements through Our advertising partners who may also directly access or read the Google Advertising ID on users' devices for ads personalisation. Users can reset or delete their Google Advertising ID from device privacy settings. For more information on how Google uses information from sites, apps or other properties that use its services, please see Google's privacy policy and other information regarding its data collection and protection practices at business.safety.google/privacy

Moto Gametime

Moto Gametime is a game companion application that improves the user gaming experience on Motorola phones. It provides utility tools, like Blocking Calls or Quick screenshot, to improve your gaming experience. Specific data collected is application activity, to include behavioural data that identifies how many times each game is played. This data is collected following the standard Moto check-in data design and Moto Gametime will collect user data on a daily basis. Instrumentation done by Motorola can be disabled by the user in settings. In order to provide this application, third parties, such as game providers and Google, may directly collect behavioural data for their own purposes. Please review their respective privacy statements and terms of use for more information on their privacy practices.

In certain countries and where permitted by applicable laws, Moto Gametime may also serve personalised advertisements through Our advertising partners who may also directly access or read the Google Advertising ID on users' devices for ads personalisation. Users can reset or delete their Google Advertising ID from their device privacy settings. For more information on how Google uses information from sites, apps or other properties that use its services, please review Google's privacy policy and other information regarding its data collection and protection practices at business.safety.google/privacy

Moto Buds

The Moto Buds app is a companion application to help the user control and configure all applicable Moto Bud devices. The specific data that is collected from existing customers is approximate location data, application usage activity, serial number, barcode and MAC address. The permissions requested are from Nearby Devices, Location and Bluetooth. We do not disclose any categories of data related to this application to any third parties.

Moto Customization

Moto Customization is a business to business to consumer (B2B2C) solution aimed at enterprises wanting to customise Motorola devices remotely, for one-time experiences. It is a product inside of ThinkShield Console and customers must buy a licence and be ThinkShield Console users.

IT admins provide one-time configuration by creating a ‘new template’ via the Thinkshield Console and pre-install essential apps, files, contacts and shortcuts and pre-set 5G Private Network.

Moto OEMConfig

Moto OEMConfig is an application that allows enterprises using Enterprise Mobility Management (EMM) tools to set ThinkShield for mobile exclusive features on Motorola smartphones. It allows companies to set custom policies on their corporate owned devices or in a work profile. Some examples of policies are firewalls, wallpaper setup, Access Point Name (APN) configuration and others.

We collect metrics about how this application has been used to improve this software.

Notes

Notes, which has a combination of functionality in former Motorola products known as ‘Moto Note’ and ‘Journal’, is a digital sketchbook and note-taking app designed for Motorola devices. Users can create handwritten notes, sketches, drawings and multimedia content. The app features audio transcription, summarisation and the ability to search within all entries. Data collected includes photos, screenshots, audio recordings, text notes and usage data.

Data is collected directly from your app interactions, such as input and system data. Your permission will be requested for many interactions, including for Google Cloud backup and AI-related services.

We may share this data with trusted third-party service providers to provide cloud storage and AI services.

Moto Software Control

Moto Software Control is a product that provides governance over your device fleet software, by allowing devices to upgrade to your desired software version while also preventing devices from performing unwanted updates, thus providing app and system stability. This is a product inside of ThinkShield Console and customers must buy a licence and be ThinkShield Console users.

Moto Software Control requires permission to the Firmware Version and IDs (Serial Number and IMEI) and the data is collected from users' managed devices (corporate owned).

Smart Feed

Smart Feed is a Motorola application designed to deliver personalised content and monetisation features, including the Newsfeed tab, Daily Drops, app recommendations in the app tray, a Games folder and search results on non-AI devices. We collect data directly from your interactions with Smart Feed, such as user input, opt-in choices and settings. This includes device information and usage data necessary to provide and optimise Smart Feed features. After each interaction, data is collected and sent once daily to the Moto Check-in server. Certain data, such as location, may also be shared with partners to enable location-based services. Smart Feed may request permissions, including those required for delivering personalised content and services.

To provide content and related services, We may share data with trusted third-party partners; these partners are contractually obligated to use the data only for the purposes described and to maintain appropriate security measures. You can manage your settings within the app to control certain features and data collection.

Moto AI Services

Moto AI Services enhances the Motorola smartphone experience by seamlessly integrating advanced artificial intelligence models across Motorola apps and system features.

Key features:

• AI Model Integration: Moto AI Services operates as an AI-as-a-Service platform, delivering powerful AI models that enable experiences such as Moto Notes, Stylise, Optimised charging, adaptive brightness and more.
• Optimised Performance: by leveraging state-of-the-art AI capabilities, Moto AI Services improves app efficiency and responsiveness, delivering smoother and more intelligent interactions.
• Personalised Experiences: Moto AI Services adapts to user behaviour and preferences over time, enabling smarter, more personalised experiences across the device.
• Continuous Improvement: usage metrics are collected to understand how AI models are used and to continuously improve performance, quality and reliability of the software.

Moto AI

Moto AI is a set of artificial intelligence features designed to assist users with everyday tasks on Motorola smartphones. It enables users to search, create content, manage information and interact with their device using natural language, voice, images and on-screen context.

Key features:

• Update me: provides a summarised and prioritised view of missed notifications, focused on personal communications. Users can take quick actions such as replying to messages or returning calls directly from the summary.
• Take notes: allows users to record, transcribe and summarise conversations or spoken instructions to help recall important details later.
• Remember this: enables users to capture live moments or on-screen information and save them to Memories, along with AI-generated contextual insights for future reference.
• Find, Do, Ask: supports natural language interactions (text or voice) to search for information, perform actions or ask general questions using Moto AI's global search capabilities.
• Next Move: offers contextual suggestions based on what is currently displayed on the user's screen to help users decide what to do next.
• Memories: allows Moto AI to store user-approved information (‘memories’) to personalise AI interactions and improve relevance over time.
• Image Studio: generates images based on user input using AI technology.
• Playlist Studio: creates contextual playlists in Amazon Music based on screen content or user prompts.
• Look > Talk: available on supported devices (e.g. Motorola Razr Ultra). Allows users to unlock their device and start interacting with Moto AI using face detection and voice, without physical interaction.

Permissions and Device Access: to provide these features, Moto AI may request access to certain device functions. Access is used only to support the selected functionality and can be managed in device settings.

• Contacts: access contact information to support communication-related features.
• Notifications: read notifications to generate summaries and provide notification-based insights.
• Microphone: enable voice interactions and audio recording for supported features.
• Camera: capture images or visual information for Memories and related features.
• Location: access approximate or precise location (depending on user settings) to support location-based features and requests, such as providing local weather information, answering location-related questions, offering contextual suggestions or improving the relevance of results.

Data Use and Continuous Improvement: Moto AI collects usage metrics and performance data to improve functionality, reliability and overall user experience. This data is used for product improvement and service optimisation purposes.

The following sections describe additional situations in which We may collect, use and/or share personal or non-personal information about you. Some of this information may also be retained as part of your user profile, described above.

Marketing, promotions, surveys, and events

If you receive marketing, advertising or promotional communications from Motorola, Lenovo and/or Our partners – such as via email or in-product push notifications – or if you choose to participate in an event, contest or survey, We will collect personal and non-personal information about you to help us manage these campaigns and communications, or to facilitate your participation. We may collect your name, address, email address, phone number, age or date of birth, Product information, your user profile data and additional personal information you choose to provide. We may use this information to send you product support notices; announcements; newsletters; and, when allowed by applicable laws, invitations to complete customer satisfaction surveys.

We and selected service providers or partners – including marketing, advertising, surveys and events companies – may also use the information you provide to conduct promotional, customer satisfaction or product support activities on Our behalf or as part of a joint event or promotion between Lenovo, Motorola and that company. We may also use data hosting and processing service providers to support these activities, as well as external tools to help Us learn more about consumer trends, marketing email open/click rates and so forth. In addition, We may acquire data from third party sources, such as consumer research firms, to supplement the information that We collect from you.

You will receive transactional communications from Us such as order confirmations. You are not required to subscribe to receive Our marketing communications to purchase a product from Us. You may choose to unsubscribe by following the instructions included in those communications; by changing your preferences in your account settings; or you can submit a request to Lenovo or submit a request to Motorola.

Loyalty programmes

We may offer Our customers the opportunity to participate in loyalty programmes that offer discounts, coupons or other incentives. While these programmes are entirely optional and participation is not a requirement for purchasing from Us, they require the collection of certain personal information from you if you do choose to participate.

The information collected for purposes of enrolling and participating in a loyalty programme may include your name, address, email address, phone number, age or date of birth, Product information, your user profile data and possibly additional personal information you choose to provide. This information may be shared with Our service providers who manage loyalty programmes on Our behalf. We may also use third-party data hosting and processing companies to support these activities. You may end your participation in an applicable loyalty programme by following any steps set forth by the applicable loyalty programme rules.

Single Sign-On from your social media accounts

You may be able to access certain Product experiences (such as Lenovo Vantage) and account information by signing on through various social media sites such as Meta, Google, Microsoft, X, WhatsApp, Twitch, Discord, Steam etc. If you choose to sign on using these services, We may collect personal information from your social media account including your public profile, email address, age or date of birth, contact lists, interests, likes and current city. Your social media service provides this information to Us pursuant to your social media profile settings and the terms of service associated with that site.

We may append this information to your user profile and may use this information to help inform Our marketing campaigns and to send you marketing communications you have chosen to receive. The information provided may be dependent on the privacy setting you have with your social media account. Please see the privacy statements of your applicable social media services for further information.

Customer service, quality monitoring, and repair

Certain product and service support activities may also involve you contacting Us or alternatively resulting in Us contacting you, including by phone, email or chat. Please note that, in these cases, We may record calls and chat session transcripts for staff training and quality assurance purposes. To provide you with the service or support that you have requested, such as requesting technical support or repair under a warranty for your Product, Our customer service personnel may also collect and access personal information about you, such as your user profile, account information, contact information, the Product and service identifiers and information about how you use your Product and service.

Some customer service personnel work for service providers that supply such services to Us and Our customers and may have access to information about you in this context. We may use data hosting, processing and communications service providers, such as online and AI-powered chat tools, to support these activities.

In addition, authorised distributors, resellers or repair providers for Our Products may also have access to certain customer service, quality assurance and product information described herein to support your product or to provide a service that you have requested, such as repair services under a warranty for your Product.

Mergers and acquisitions

Circumstances may arise when We decide to sell, buy, merge or otherwise reorganise Our businesses in some countries. You will be notified via email and/or a prominent notice on Our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers or receiving it from sellers.

Legal requirements and to enforce Our rights

It is possible that personal information will be subject to judicial or other government subpoenas, warrants, orders or criminal and anti-fraud investigations. Therefore, when We believe in good faith that the law requires it, We may disclose personal or other information to regulatory or government bodies, courts of law, tribunals and law enforcement agencies. We may also need to disclose personal or other information to protect Our rights, protect your safety or the safety of others, or to investigate theft or fraud. In addition to the above, there may be circumstances that require Us to disclose your personal information to other parties, including, but not limited to, legal advisers or debt collection agencies.

We do not sell (as ‘sell’ is traditionally defined) the personal information of customers of any age. Some privacy laws, however, classify certain sharing of personal information for advertising purposes as a ‘sale’ even though recipients of the data are subject to contract terms with us that severely limit their rights to use and retain the information that We share with them. In the 12 months preceding the publication of this Statement, We have shared the following categories of personal information with Our advertisers, ad networks, advertising partners and advertising measurement providers, pursuant to written contracts:

• Identifiers including, device identifiers, Google Advertising IDs on users' devices, IP addresses, browser cookies and other unique online identifiers;
• Internet activity information including data about a consumer's interaction with an Internet website, application, service or advertisement;
• User Profile information including email address and (general) location information; and
• Inferences drawn from Personal Information, including preferences, interests, and other data used to personalise a consumer's experience.

We may share these categories of personal information with Our third-party service providers and partners for cross contextual behavioural advertising purposes, to target ads, to serve personalised ads, to provide analytics and reporting related to the effectiveness of advertising, to support Our Products and/or to provide additional services to our customers and product users. In doing so, We take appropriate steps to ensure that these service providers and partners are meeting Our standards of robust privacy and strong security.

Users can reset or delete their Google Advertising ID from Motorola device privacy settings. For more information on how Google uses information from sites, apps or other properties that use its services, please see Google's privacy policy and other information regarding its data collection and protection practices at business.safety.google/privacy

We are a global organisation, with legal entities, business processes, management structures and technical systems that cross borders. Therefore, where permitted by law, We may share your personal information within Our organisation (including to subsidiaries, affiliates and parent companies) or Our service providers and business partners and may transfer it to countries in the world where We do business (including, but not limited to, the United States of America and the People's Republic of China). Regardless of where your information is transferred to and resides, Our privacy and security practices are designed to provide protection for your personal information globally.

Some countries have privacy laws that are not equivalent to privacy laws in your own country and your data could be requested by law enforcement agencies in those jurisdictions. In such countries, We will still handle information in the manner We describe here and will take such measures as are necessary to comply with applicable data protection laws when transferring and processing your information. Where required, We will also maintain agreements between our group companies or with Our partners or service providers to govern the transfer, processing and protection of personal information.

To help effectuate transfers of personal information globally including from and within the European Union, European Economic Area, Switzerland and United Kingdom, We use different means to comply with local requirements, including but not limited to Standard Contractual Clauses and government approvals.

We intend to retain information, including personal information, only as long as necessary for business or other compelling purposes; and to securely delete personal information when those purposes of use have been satisfied. We will retain your information, including personal information, for as long as any of the following circumstances apply:

• Your account or subscription is active
• To provide you with services or support that you may have requested
• To ensure required functionality and performance of Our Products and websites, including responsibilities under Our product warranties
• To comply with applicable laws, including for tax and audit purposes
• To enforce Our rights, including litigation and debt collection

We use standard technical and organisational measures when We transmit information from Our Products to Our servers, when We store data and when We share it with third parties. For example, We use encryption when necessary while transmitting sensitive information to keep your information secure. When sharing your information with third parties, We will take reasonable and appropriate steps to contractually require that such parties protect and use your information responsibly.

Our Products may also include security features designed to help you protect the information you store on your Product(s). These may include solutions like encryption; passwords, PIN, face and fingerprint unlock; and remote control over your Product(s) so you can locate, lock and erase lost or stolen products. You can learn more about available features by accessing the Security Settings on your Product(s).

However, please remember that no product, software or data transmission can be guaranteed to be one hundred percent secure. As a result, while We have taken appropriate steps to protect your product(s) and your information, We cannot ensure or otherwise warrant the security of your Product(s) or any information you provide to Us. By using Our Products, you do so at your own risk. For more information on Our Product security and how to contact Our Product security team with questions or security vulnerabilities, please visit the Lenovo Product Security site.

Unless otherwise stated for a specific product or service, Our Products are intended for adults and individuals aged 16 and over, or equivalent minimum age in the relevant jurisdiction, who have permission from their parents or legal guardians to use them. We do not knowingly collect data from children under the age of 16, or as defined by applicable law, without the prior consent of their parents or legal guardians or as otherwise permitted by law.

If Lenovo learns a child under the age of 16, or equivalent minimum age in the relevant jurisdiction, has submitted personal information to Lenovo, We will take appropriate steps to delete the personal information as soon as possible and not use it for any purpose. Lenovo encourages parents to take an active role in their children's use of Our Products and to inform them of the potential dangers of providing personal information about themselves.

Applicable data protection laws may give you the right to control Our use and processing of your personal information. These may include the right to:

• Request confirmation, access to and a copy of your personal information
• Request rectification or erasure of your personal information
• Object to processing of your personal information
• Withdraw your consent*
• Restrict processing or to opt out of any sale of your personal information
• Data portability

*Where We are using your personal information with your consent, you also have the right to withdraw your consent at any time, though this will not affect Our uses of your personal information prior to the withdrawal of your consent. In addition, you may have the ability to review, correct or delete certain personal information via your account if you have one and/or via your Product or application settings.

To exercise your rights as described above, submit a privacy request to Lenovo or submit a privacy request to Motorola. We will review, respond to and act upon any such requests in accordance with applicable data protection laws.

Please note that We may take steps, where permitted or required, in accordance with applicable law and Our privacy and security standards to verify your identity before granting you access to your personal information or otherwise complying with your request. If you have an account, We may verify your identity, when complying with certain requests, by requiring you to sign in to your account. If you do not have an account, or an email address on file with Us, then We may request additional limited information from you to verify your identity. Please note that if you do not have an account with Us, or an email address on file, or if We are unable to verify your identity in our records, We may deny certain types of requests. However, this does not apply to opt-out requests or others where verification is not permitted by law.

You may also use an authorised agent to submit a request under this section on your behalf. If you choose to have an authorised agent submit such a request on your behalf, We will require: (i) you to provide the authorised agent written permission to do so; and (ii) your agent to verify their identity directly with Us. We may deny a request from an agent that does not meet these requirements.

In addition, you have the right to raise questions or complaints with your applicable national data protection authority at any time. You also have the right to not be discriminated against for exercising your privacy rights.

To exercise your rights as described above submit a privacy request to Motorola.

If you have any additional questions about this Privacy Statement, you can contact Lenovo at privacy@lenovo.com or Motorola at privacy@motorola.com or the following addresses:

Brazil:
Lenovo Tecnologia (Brasil) Ltda.
Acc: Brazilian Privacy and Data Protection Team
Rua Werner Von Siemens
111 Lapa de Baixo, São Paulo/SP
CEP 05069-900
Data Protection Officer: Diogo Luís Manganelli de Oliveira

China:
Legal Department
Lenovo West Zone
No. 10, Xibeiwang East Road
Haidian District
Beijing, 100094
China

Germany:
Lenovo (Deutschland) GmbH
z. Hdn.: Datenschutzbeauftragter
Löffelstraße 40
70597 Stuttgart

Japan:
privacy_jp@lenovo.com

Malaysia:
Lenovo Malaysia
Attn: Malaysia Data Protection Officer
Level 3, Tower A & B, Uptown 5,
5 Jalan SS21/39, Damansara Uptown
47400 Petaling Jaya,
Selangor Darul Ehsan, Malaysia
lenovomypdpa@lenovo.com

Peru:
Lenovo (Asia Pacific) Limited Sucursal del Perú
Acc: Privacy and Data Protection Team
Av República de Colombia 717
San Isidro 15046, Lima
Data Protection Officer: Diogo Luís Manganelli de Oliveira

Saudi Arabia:
Lenovo Saudi Arabia Ltd.
Hamad Towers, King Fahad Road,
Riyadh (P.O Box 8049, Riyadh 122222)
privacy@lenovo.com

Singapore:
Lenovo
Attn: Singapore Data Protection Officer
151 Lorong Chuan
#02-01, New Tech Park
Singapore 556741

United States:
Lenovo Group Limited
Attn: Privacy Program
8001 Development Drive
Morrisville, NC, USA 27560

Additional Lenovo customer service information, including phone and chat contacts, may be found at lenovo.com/contact