Lenovo Premium Care

Service That's Ready When You Aren't

When things go wrong, we're here to make them right. If you're facing unexpected PC issues, our team of Premium Care technicians is ready to resolve them 24/7 so you can get back to doing what you love.

Why Your Device Needs Premium Care

A teenage boy using his laptop on the kitchen table as his mother cooks in the foreground

Our Experts Are Always Ready

Don't let emergencies disrupt your flow. Our experts are ready 24/7 with personalized support and solutions when you need them most.

We Go the Extra Mile

If our technicians are unable to fix your problem by phone, chat, or email, we'll send one over to implement the exact solution you need.

A Lenovo technician helping a man fix his laptop issues in a recording studio.

A business woman opening up her Lenovo laptop PC to start a video conference.

Future Ready Security

Premium Care includes an annual PC Health Check to boost performance and protect against ever-evolving cyber threats.

Solutions from A to Z

Your workflow never stops; why should your tech? Our always-on team solves a wide range of problems—from basic connectivity issues to the dreaded blue screen of death.

A young woman receiving technical assistance on the phone while using her PC in her room.

A social influencer sharing make up tip on a video chat.

Less Phone Time. More Response.

No one wants to spend time on the phone. That's why we're prepped to provide faster, more effective support from the moment you reach out.

Get Premium Care

Peace of Mind for Everyday Situations

A Lenovo technician helping a customer solve problem with his PC.

Top Ranked Tech Support

We're thrilled that Lenovo was awarded a top-three ranking in Laptop Mag's 2023 Tech Support Showdown. And next year, we're aiming to do even better.

Available via phone, chat, and email

‘Getting started' and ‘how-to assistance'

Onsite support¹ and fast repair

Access to prioritized repair and support

Support for hardware and software

Preventative PC Health Check²

Available devices

Standard Support

Business hours

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Yoga, Legion, IdeaPad, Chromebook, tablets

Premium Care

24/7¹

Yoga, IdeaPad

Premium Care Depot

24/7¹

Depot Support

Chromebook, tablets

Products and offers are subject to availability. Lenovo reserves the right to alter product offerings and specifications, at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. Images are for illustration purposes only. For full Lenovo product, service and warranty specifications, visit www.lenovo.com.

¹ 24/7 Support capability is available in select markets. Where unavailable, Lenovo will follow the best available SLAs.

² Lenovo Tablets do not support onsite service. The service levels may vary between carry-in, pickup & return, or depot in specific geographic locations.

³ Preventive PC health check only available on Lenovo notebooks and desktops. Excludes Tablets.

Frequently Asked Questions

Lenovo's base warranty is rated excellent by Laptop Mag, 2023 , and covers remote troubleshooting from 8 AM to 8 PM EST, seven days a week. But one size doesn't fit all, so we offer Premium Care for those who want a more comprehensive warranty with 24/7 support, onsite repairs, and more.

Premium Care adds 24/7 support, ‘how to' assistance with software and hardware, plus onsite support and rapid repairs to your base warranty.

You can purchase Premium Care as long as your base warranty remains active. However, we recommend upgrading at the time of purchase or within ninety days.

Visit our Warranty Lookup to check your device's current warranty status and coverage.

For global phone support, click here.

You can purchase Premium Care for your device here.

You can extend a standard warranty by up to five years for additional peace of mind. Purchase a Warranty Upgrade that fits your needs. Terms & Conditions apply.

Visit the Repair Status page on Lenovo's PC Support site.

You can update Lenovo drivers by visiting the Drivers & Software page on Lenovo's Support site. Enter your device's model or serial number to see available drivers and software updates. Select the appropriate driver for your operating system and download it. After downloading, run the installer and follow the on-screen prompts to complete your installation.

All these services offer advanced 24/7 tech support with fast-track resolution. Premier Support is available for Think devices; most other devices, including tablets, will be eligible for Premium Care or Premium Care Plus. Premium Care Plus has the same features as Premium Care, with additional Accidental Damage Protection, automated virus or malware removal, automated performance checks, and a 3-year sealed battery warranty.

Can't find the answer to your question? Contact us.