MyLenovo Rewards FAQ

MyLenovo Rewards FAQ
  • What is the MyLenovo Rewards Program?

    MyLenovo Rewards is Lenovo’s first ever loyalty program for US & CA consumer and affinity customers. As a MyLenovo Rewards member, you will earn reward points up to 3% of paid purchases as well as access to special promotions & product announcements. Rewards are redeemable toward future purchases.

  • How to sign up for MyLenovo Rewards?

    Enroll for MyLenovo Rewards here or create a new Lenovo account and select the opt-in for MyLenovo Rewards.

  • I haven’t received my Welcome email

    Be sure to check your junk mail. If you are still unable to locate your welcome email after 24 hours, please call our customer service team and provide the name and email registered for MyLenovo Rewards.

  • Is MyLenovo Rewards the same as “My Account” on lenovo.com?

    No, but members access their rewards dashboard through My Account. For customers who don’t have a “My Account,” an account will be created with registration. For customers who already have a "My Account," Rewards registration is available through your "My Account".

  • Where can I find the status of my rewards?

    Rewards can be viewed when you sign into your Lenovo account, under “View My Rewards”.

  • How do I reset my “My Account” password? I can’t remember my password?

    Forgot your password? Click here

  • Can MyLenovo Rewards be linked to more than one email address?

    No, MyLenovo Rewards can only be associated with 1 email address.

  • Can I combine and/or consolidate multiple Lenovo accounts?

    Rewards accounts cannot be combined or consolidated.

  • What should I do if I have more questions about my Rewards?

    Please call 1-855-2-LENOVO

  • What is the difference between the MyLenovo Rewards Loyalty Program and the LenovoPro store Loyalty program?

    MyLenovo Rewards is focused on providing rewards back for purchases made through our US & CA Public and Affinity sites. LenovoPro Store Loyalty offers volume level discounts and offers to small businesses. Learn more on MyLenovo Rewards and LenovoPro, here.

  • Do I have to sign-in before making a purchase?

    Yes. You must be signed-in to earn rewards on your eligible purchases.

  • Will I earn points on Lenovo Outlet purchases?

    No.

  • What happens to my rewards if I cancel or return an order?

    Rewards will not be applied back for cancelled or returned orders.

  • Can I earn rewards on Data Center products?

    Rewards cannot be earned or redeemed on Lenovo Data Center products.

  • How do I earn rewards?

    Earn up to 3% rewards on all paid purchases on lenovo.com. View “My Account” for other activities that can earn you rewards.

  • How are points calculated?

    Rewards are calculated on your subtotal before taxes, shipping and payment. Total order reward value can be viewed in cart.

  • What are pending rewards?

    Pending rewards are rewards issued but not yet redeemable. Rewards are available for redemption 30-day post invoice. Pending rewards can be viewed in your MyLenovo Rewards account dashboard.

  • Are my Rewards calculated pre or post tax?

    Rewards are calculated pretax.

  • How soon after my purchase will I see my rewards earned in my account?

    Pending rewards will show in your account dashboard within 24 hours of purchase.

  • Can I earn points for purchases made before I was a MyLenovo Rewards member?

    Rewards are not retroactive and cannot be applied to orders prior to enrollment.

  • Engagement activities

    If you have questions or concerns on your engagement activities please contact our customer service team 1-855-253-6686, option 1, available Monday - Friday 9am-9pm (EST)

  • How can I redeem MyLenovo Rewards?

    MyLenovo Rewards are redeemable in cart at the time of checkout. Available rewards will automatically be applied to all orders. Edit or remove applied rewards in cart in ‘Payment Method’. Rewards applied to orders will also be displayed on the in-cart order summary.

  • Can I pay for my order with multiple payment methods?

    Yes!

  • What if I don't have enough Rewards to buy what I want? How do I combine other forms of payment?

    Redeemable awards can be easily applied in cart at the time of checkout. Use as many or as few to pay for all or partial payment. Select the rewards in the payment field and add additional payment methods.

  • Can I use my rewards to pay for my entire order?

    Rewards cannot be redeemed on taxes or expedited shipping.

  • Do MyLenovo Rewards expire?

    Yes, rewards expire 6 months after they become earned status. Rewards will expire at the end of the 6th month.

  • What if I use only a portion of the value of the Reward? What happens to the remaining value of the Reward?

    Rewards not redeemed at the time of purchase will remain in your account until the 6th month expiration date. Available and expiring rewards can be viewed in your dashboard.