MyLenovo Rewards is Lenovo’s loyalty program for US Lenovo.com,
LenovoPRO, and affinity* customers. As a MyLenovo Rewards member, you will earn reward
points up to 3% of paid purchases as well as access to special promotions & product
announcements. Rewards are redeemable toward future purchases.
*TechSoup accounts are not eligible.
How to sign up for MyLenovo Rewards?
Enroll for MyLenovo Rewards for yourself or for work and select the opt-in for MyLenovo Rewards.
I haven’t received my Welcome email
Be sure to check your junk mail. If you are still unable to locate
your welcome email after 24 hours, please call our customer service team and provide the
name and email registered for MyLenovo Rewards.
Is MyLenovo Rewards the same as “My Account” on lenovo.com?
No, but members access their rewards dashboard through My Account.
For customers who don’t have a “My Account,” an account will be created with registration.
For customers who already have a "My Account," Rewards registration is available through
your "My Account".
Where can I find the status of my rewards?
Rewards can be viewed when you sign into your Lenovo account, under
“View My Rewards”.
How do I reset my “My Account” password? I can’t remember my password?
Can MyLenovo Rewards be linked to more than one email address?
No, MyLenovo Rewards can only be associated with 1 email address.
Can I combine and/or consolidate multiple Lenovo accounts?
Rewards accounts cannot be combined or consolidated.
What should I do if I have more questions about my Rewards?
Please call 1-855-2-LENOVO for personal accounts or 1-866-426-0911
for business accounts.
Can I use MyLenovo Rewards in the LenovoPRO small business store?
Yes! Starting on February 22nd, 2021, you can earn and redeem
rewards within LenovoPRO. To learn more about LenovoPRO, click here.
Do I have to sign-in before making a purchase?
Yes. You must be signed-in to earn rewards on your eligible
purchases.
Will I earn points on Lenovo Outlet purchases?
No.
What happens to my rewards if I cancel or return an order?
Rewards will not be applied back for cancelled or returned orders.
Can I earn rewards on Data Center products?
Rewards cannot be earned or redeemed on Lenovo Data Center products.
Can I earn rewards on Data Center products, Lenovo Managed services, or
Software Subscriptions?
Rewards cannot be earned or redeemed on Lenovo Data Center products,
Lenovo Managed services, or Software Subscriptions.
How do I earn rewards?
Earn up to 3% rewards on all paid purchases on Lenovo.com,
LenovoPRO, or affinity stores*. View “My Account” for other activities that can earn you
rewards.
*TechSoup accounts are not eligible.
How are points calculated?
Rewards are calculated on your subtotal before taxes, shipping and
payment. Total order reward value can be viewed in cart.
What are pending rewards?
Pending rewards are rewards issued but not yet redeemable. Rewards
are available for redemption 30-day post invoice. Pending rewards can be viewed in your
MyLenovo Rewards account dashboard.
Are my Rewards calculated pre or post tax?
Rewards are calculated pretax.
How soon after my purchase will I see my rewards earned in my account?
Pending rewards will show in your account dashboard within 24 hours
of purchase.
Can I earn points for purchases made before I was a MyLenovo Rewards
member?
Rewards are not retroactive and cannot be applied to orders prior to
enrollment.
Engagement activities
If you have questions or concerns on your engagement activities
please contact our customer service team 1-855-253-6686, option 1, available Monday - Friday
9am-9pm (EST)
Is there a limit to the rewards I can earn?
Yes, there is an annual limit of $2,000 in MyLenovo Rewards. Members
can still shop but after earning $2000 in Rewards in the same calendar year your purchases
will not be eligible for Rewards.
How can I redeem MyLenovo Rewards?
MyLenovo Rewards are redeemable in cart at the time of checkout.
Available rewards will automatically be applied to all orders. Edit or remove applied
rewards in cart in ‘Payment Method’. Rewards applied to orders will also be displayed on the
in-cart order summary.
Can I pay for my order with multiple payment methods?
Yes!
What if I don't have enough Rewards to buy what I want? How do I combine
other forms of payment?
Redeemable awards can be easily applied in cart at the time of
checkout. Use as many or as few to pay for all or partial payment. Select the rewards in the
payment field and add additional payment methods.
Can I use my rewards to pay for my entire order?
Rewards cannot be redeemed on taxes or expedited shipping.
Do MyLenovo Rewards expire?
Yes, rewards expire 6 months after they become earned status.
Rewards will expire at the end of the 6th month.
What if I use only a portion of the value of the Reward? What happens to
the remaining value of the Reward?
Rewards not redeemed at the time of purchase will remain in your
account until the 6th month expiration date. Available and expiring rewards can
be viewed in your dashboard.
MyLenovo Rewards Survey Drawing Terms and Conditions:
Take the survey at the end of a call or chat with a Lenovo sales
representative to enter into the drawing
Customers are allowed one entry into the weekly contest (Monday –
Sunday)
The weekly winner will be notified via email and the points will be
added to their MyLenovo Rewards account within 24 hours of the email.
Customers must enroll in MyLenovo Rewards in order to receive the
rewards dollars.
Rewards will expire after 6 months if are not used.
