ORDER GRIEVANCE REDRESSAL

Grievance Redressal Mechanism aiming to provide the best experience to the customers.

• Level 1: Order Support          You may reach our Order Support team through the following channels & expect a response within 48 hours:
           📞 1800-572-6465 (Mon – Sat 9 AM to 6 PM)
           📧 Email: orderstatus1@lenovo.com
           💬 WhatsApp us or Chat with us
• Should your complaint, concern, or inquiry remain unresolved at Level 1, you may contact our Grievance Officer for further assistance.
• Level 2: Grievance Officer          Should your inquiry regarding an order made on Lenovo.com remain unresolved, feel free to write to our Grievance Officer,
           👤 Mr. Santosh Kumar Mohanty
           📧 Email: grievance@lenovo.com
           🕐 Mon – Fri 10 AM to 7 PM (Response within 2 business days)
• If the unsolved query is related to Product Service or Warranty, please contact out Our Technical Support Team at https://www.lenovo.com/in/en/contact/ or please contact the following numbers listed below.