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Safeguard Your IT Investment | Expert Support | Lenovo

Support Services

Support Services

Customized response times

From 24-hour direct access to next-business day service, you choose what fits your needs best.

Technology monitoring & maintenance

Health checks, updates, capacity planning, performance management, and more to keep you on track.

Grading your current environment

We'll assess the status of your infrastructure, troubleshoot thoroughly, and address comprehensively.

Technical account management

Your IT faces growing complexity, increased workloads, infrastructure consolidation, and capacity planning obstacles. To simplify these challenges, a dedicated Technical Account Manager can act as a single point of contact and trusted advisor to help increase performance and efficiency in your data center.

Health check services

Lenovo Health Check services help maintain optimal performance and efficiency in your data center. Experienced Lenovo consultants will perform a thorough assessment of our status.

Enterprise server software support

We'll troubleshoot your entire server software stack to simplify service cases, provide predictable costs, and help eliminate the frustration of typical software support. Our experienced consultants will perform a thorough assessment of the current status of your firmware, HX Series Nutanix Clusters, SAP HANA or Hypervisor/Linux infrastructure.

Asset recovery

Stay in compliance with technology disposal regulations and best practices when your Lenovo hardware reaches the end of its useful life.

  • Recycle and dispose of hardware assets responsibly, via Lenovo's audited processing facilities
  • Web-based portal delivers a reliable and consistent customer experience.

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