Lenovo Premier Support

Tech support with the Premier difference

Transform your IT support experience with advanced-level techs, end to end case management, and faster, first-time resolution. All of that in one essential service for your business: Premier Support.

Why choose Lenovo as your partner in IT

VIP treatment for both your IT staff and end users

We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration free support. Lenovo can deliver by minimizing downtime and disruptions with our human-centric approach to IT support.

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Check your serial number for support

Premier Support Center

Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they're measured on first time fixes, so they're committed to prompt and accurate resolution.

Advanced technical support 24x7x365 in more than 100 markets
Dedicated phone number and no phone tree menu to navigate
Single point of contact for end-to-end case & escalation management
Hardware and OEM software support¹

Technical Account Managers

You also have access to technical account managers who act as a single point of contact for escalations. You'll enjoy the consistency, accountability, and visibility you deserve.

Technical account managers for escalation management
Personalized recommendations for your business
Robust quarterly reporting and account reviews

Priority Service Delivery

Thanks to next-business-day repair service, after successful problem determination and part availability, you’ll keep system downtime and productivity interruptions to an absolute minimum. That’s the Premier difference.

Top of the queue for service requests
Next-business-day onsite labor⁴
Warranty claims including parts and labor²

Need help from Premier Support?

If you need help with your device, please contact your Premier Support dedicated hotline or look up for product information online.

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Looking to add even more?

Upgrade to Premier Support Pus for extra features like Accidental Damage Protection, Keep Your Drive, Sealed Battery Warranty, or International Warranty Upgrade. If you wish to customize your plan with just one or a few add-ons, please ask your reseller for a special offer tailored to your business.

FEATURES	Basic Depot Support	Basic Onsite Support	Premier Support
Break/fix support for broken machines
Advanced technical support available 24 x 7 x 365	-	-
Comprehensive hardware and original equipment manufacturer (OEM) software support³	-	-
Single point of contact for simplified end-to-end case management	-	-
Technical Account Managers for escalation management	-	-
Next business day onsite labor & parts prioritization⁴	-	-
Standard reporting available (service level, repeats, in/out warranty, etc.)	-	-
Lenovo Service Connect for asset management, product support, and service case (or request) tracking	-	-
Premier Asset Tag Option for inventory management and Premier contact center information	-	-
Proactive and predictive issue detection, case creation, and notification⁵	-	-	-
Services Engagement Manager (SEM) for proactive asset reporting & relationship management⁶	-	-	-
Accidental Damage Protection (ADP) covers accidents beyond system warranty⁴	-	-	-
Keep Your Drive (KYD) hard drive retention⁴	-	-	-
Sealed Battery (SBTY) coverage for up to 4 years⁴	-	-	-
International Service Entitlement (ISE) extends ADP, KYD, and SBTY coverage internationally⁷	-	-	-
Coverage for consumer products sold to commercial customers	-	-

Accidental Damage Protection (ADP)

Extra support beyond our normal system warranty, providing coverage for accidental damage due to electrical surge, liquid spills, drops or bumps, and LCD damage.

Keep Your Drive

If a hard drive fails and is replaced, the defective drive becomes the property of your business, so you can stay in compliance with data privacy and retention requirements.

Sealed Battery Warranty

All notebooks come with a one-year battery warranty no matter the duration of the system warranty, but this service extends the warranty to 3 years for selected devices.

International Warranty Upgrade

Extends coverage outside the end users home country. International Upgrade covers one or all three services mentioned above.

Bring more value to your business

Unlock your IT team’s full potential by choosing Lenovo Premier Support as your trusted IT support partner. Feel free to contact your reseller and upgrade your device with the best Lenovo service and see how you can get the best special offer for your device.

Get in touch

Not included: Enterprise software applications, non-Lenovo supplied software, non-warranty spare parts and servicing.
Next business day onsite not guaranteed in all countries: in this case, Premier customers will receive priority/best available service delivery. Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 3:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.
OEM software only, level 1 best effort support.
Dependent on market, parts, and HW availabillity.
Customer authorization and Win10 or Win11 OS required: Component replacements provided on amber alerts, even without diagnostics issue confirmation.
500 unit minimum.
Not applicable on SMB / consumer models.