備用機借用申請

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備用機借用申請

國際保固服務

「備用機」申請的使用時機

提供自2016年10月1日起購買之ThinkPad筆記型電腦*1,完成產品線上保固註冊登錄程序後,即可享有此服務。送修後,經Lenovo服務中心工程師研判維修時間可能需要多於三個工作天*2,且尚在備用機借用服務有效期限內時,我們將會提供備用機*3借用服務。

  1. *1 限基本保固為攜入/快遞收送維修服務之機種。基本保固查詢請參閱文字圖片說明
  2. *2 若因使用者因素導致維修時間多於三個工作天,例如人為因素造成之損壞、待客戶提供訊息(例如: 密碼、詳細故障問題描述)以進行測試維修…等則不符合備用機申請條件。
  3. *3 備用機系統為官方出廠預載系統並不包含office等第三方付費軟體,亦不提供用戶系統資料轉移備份等服務。備用機借用規格得依照當時庫存狀況而定,用戶不得指定機種或規格。申請新品故障更換(DOA)或已過保固期之客戶恕不提供備用機借用服務。

「備用機」借用流程

Lenovo服務中心通知維修時效將超過三個工作天

備用機借用申請
是否有備用機需求?

備用機借用申請
客戶口頭同意備用機借用條款

備用機借用申請
安排備用機快遞到府
客戶簽收備用機及其配件及簽回備用機借用條款

備用機借用申請
機器完修後,聯繫客戶安排快遞送回完修機器並取回備用機及其配件

備用機申請借用條款
備用機借用條款 - 客戶同意書


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