How can we help you?
Order & Shipping Status+
How do I check my order status?

Once your order has shipped you will receive a shipping confirmation email, which will include your tracking number and estimated delivery date.

Click here to check your order status.
Order Status and tracking information is provided through our Order Visibility Portal (OVP).

What are the delivery charges?

Lenovo offers free standard shipping and returns to addresses in Singapore / China . We want your shopping experience with us to be risk-free and hassle-free.

How long will it take for you to deliver my order?

Once your order has been shipped from our factory, please allow additional time for the item to be delivered to your door. Generally, order will take additional 1-2 weeks.

Once your order has been shipped from our warehouse/ factory, delivery time will vary depending on the area your order is being delivered. For an estimate, please refer table below.

Delivery Location Quick Ship for Fast Delivery Estimated Delivery Times (after the product ships from warehouse) Custom to Order (CTO) Estimated Delivery Times (after the product ships from plant or factory)
Bangkok and its vicinity 5-8 business days 1-2 weeks
Upcountry 10 business days 1-2 weeks
Ship Date

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted on our order status site after your order is placed. Ship dates do not include delivery times. Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.

How can I track the delivery of my package

Once you've received your confirmation email with your order number, you will be able to login to Order Visibility Portal (OVP) to track your delivery per link below.
https://ovp.lenovo.com/lenovo-ovp-new/public/showdetail

Can I have my purchase shipped overseas

Unfortunately, no. We're unable to ship orders internationally.


Problems with Order+
Can I change or cancel my order after it's been placed?

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. Software delivered electronically cannot be cancelled at any point. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request.

Items missing?

If your order does not contain certain items that you purchased, please call:1800-911-936 option #2 or email thcs@lenovo.com within 7 days from the time you receive the item.

Damaged product or shipping box?

If your order contains damaged items upon arrival, please call:1800-911-936 option #2 or email thcs@lenovo.com within 7 days from the time you receive the item.

Need help activating your Microsoft Office Products?

For assistance activating and/or troubleshooting your Office product(s) please contact Lenovo Technical Support Team

Technical Support Hotline (Standard Warranty)
Call 1800-012-220 or email aseanth@lenovo.com
Premium Care
Call 1800-012-251 or email premcareth@lenovo.com
Premiere Support
You can enter the serial number link below to contact Premier Support.
https://support.lenovo.com/th/th/contactus?linkTrack=footer%3ASupport_Contact%20Us

What do I do if my package shows delivered but I did not receive it?

Please call 1800-911-936 option #2 or email thcs@lenovo.com

What do I do if I am missing items from my package?

Please call 1800-911-936 option #2 or email thcs@lenovo.com within 7 days from the time you receive the item.

What do I do if my product arrived but is not functioning properly and/or will not power on?

Please contact Lenovo Technical Support team
Technical Support Hotline (Standard Warranty)
Call 1800-012-220 or email aseanth@lenovo.com
Premium Care
Call 1800-012-251 or email premcareth@lenovo.com
Premiere Support
You can enter the serial number link below to contact Premier Support.
https://support.lenovo.com/th/th/contactus?linkTrack=footer%3ASupport_Contact%20Us

What do I do if my product arrived and it is physically damaged?

Please call 1800-911-936 option #2 or email thcs@lenovo.com within 7 days from the time you receive the item.

Return Policy+

Configured-To-Order ("CTO"): Lenovo will not process refund, if the item has been shipped and not be canceled or refunded. Unless the product has damaged or got a problems within 7 days from the date of receiving the product.

Fixed Configuration: You have up to 7 calendar days from the time you receive your item(s) to initiate a return/exchange. To initiate a return/exchange, please email to thcs@lenovo.com

Defective or Dead-on-arrival: For quality related returns (defined as Dead On Arrival, Missing, Wrong, Damaged, or Cosmetic ("MWDC") issues & 7 or more dead pixels), customers are allowed a full refund of their purchase price.

Non-Quality Issues: In the event you choose to return your product or do an exchange due to non-quality related reasons, Lenovo will consider your request but will have the absolute discretion to decide whether to allow the same. All returned items should have the original packaging intact and products unused. Lenovo's decision will be final & no appeals will be entertained. In the event Lenovo decides to allow the return/exchange of your product upon satisfactory inspection of the returned unit, Lenovo reserves the right to charge you a 25% fee for any opened unit (per unit) and a 15% fee closed box returns (per unit).

Software and Peripherals: Software and peripheral Products which are purchased as part of a packaged Product offering (i.e. Lenovo personal computer and/or tablet Products) ("Packaged Product") can only be returned for the purposes of an exchange or refund in its packaged entirety, along with the relevant invoice, and Lenovo will not allow an exchange or refund of individual items where were purchased as part of a Packaged Product.

A software and/or peripheral Product which was not purchased as a Packaged Product ("Individual Product") can only be exchanged for a Product with the same specifications, if a defect in the Product is proven. Lenovo does not provide refunds or credits for any Individual Products with proven defects, and in such a situation, Lenovo will instead conduct a one-to-one exchange for your defective Individual Product.

Where it is impractical to effect a one-to-one exchange for any Individual Product or a part of a Packaged Product, Lenovo reserves the right to replace the defective Product with a Product which is of similar or equal value.


How to Return an Item+
How do I return my order?

To return your order please call 1800-911-936 option #2 or email thcs@lenovo.com

What is the status of my refund after an item has been returned?

Once your return has been received, Lenovo will perform a quality analysis of all returned merchandise which can take up to 10 business days. When completed Lenovo will process your refund credit. Please note based on your original form of payment it could take up to ten business days for your refund to be posted to your account. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.

How to Cancel or Change an Order

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request. To cancel or change an order please contact 1800-911-936 option #2 or email thcs@lenovo.com

Why was my Order Cancelled?

Your order may have been cancelled due to one of the following reasons:

  • The payment method is not accepted, was rejected or declined
  • Payment method authorization failure
  • Lenovo inventory, website or internal system error
  • Information including but not limited to, the shipping address, billing address and payment information used to place on any order on Lenovo.com will be verified for security purposes. Orders may be automatically cancelled if verification is not successful.

Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.

Availability

Offers, prices, specifications and availability may change without notice. Lenovo will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error. Products advertised may be subject to limited availability, depending on inventory levels and demand. Lenovo strives to provide a reasonable quantity of products to accommodate estimated consumer demand.

Price Protection+
Lenovo Price Protection

Please refer to here


Payment Information+
Credit card authorization process:

During checkout, Lenovo will request a pre-authorization for the total order amount from your credit card company, this is not an actual charge. This is to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn't an actual charge. We proceed with the actual charge when your item ships. If you ordered more than one item, there may be multiple charges as items ship separately as they become available.

At times, we may have to re-authorize your credit card for the unshipped amount. This may result in a duplicate authorization that will be released according to your banks authorization hold policy. Again, this is a hold on the funds, not an actual charge.

Should you have query regarding payment, please email to thcs@lenovo.com

Installment

Bank will hold the total order amount on the day of purchase and subsequently you will be charged monthly as per your installment selection. Orders will be charged before your item is shipped.

What payment methods can I use?

Lenovo offers a variety of payment options for purchases made on Lenovo.com, including:

  • VISA, Mastercard and American Express
  • 3 months 6 months or 12 months Interest free Installment
  • Direct deposit

Where can I obtain a copy of my invoice?

A copy of your order invoice can be downloaded directly through our Order Visibility Portal (OVP) once an order has shipped. Click here to login.


Shopping+
What kind of Lenovo PC is right for me?

Please contact Lenovo Sales at 1800-911-936 option #1 or email thsales@lenovo.com or chat with us at www.lenovo.com so we may assist you in choosing a product that is perfect for you!

Where did my quote go?

If you are unable to locate or view your quote, please contact Lenovo Sales at 1800-911-936 options #1 or email thsales@lenovo.com or chat with us at www.lenovo.com

Does Lenovo offer discounts for association members, students or employees?

Please click here for more information

What are eCoupons and where do I find them?

eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. We send out our latest eCoupon offers by email to our subscribers, so be sure to sign up to save.

How do I check my order status?

Once your order has shipped you will receive a shipping confirmation email, which will include your tracking number and estimated delivery date.

Click here to check your order status.
Order Status and tracking information is provided through our Order Visibility Portal (OVP).

What are the delivery charges?

Lenovo offers free standard shipping and returns to addresses in Singapore / China . We want your shopping experience with us to be risk-free and hassle-free.

How long will it take for you to deliver my order?

Once your order has been shipped from our factory, please allow additional time for the item to be delivered to your door. Generally, order will take additional 1-2 weeks.

Once your order has been shipped from our warehouse/ factory, delivery time will vary depending on the area your order is being delivered. For an estimate, please refer table below.

Delivery Location Quick Ship for Fast Delivery Estimated Delivery Times (after the product ships from warehouse) Custom to Order (CTO) Estimated Delivery Times (after the product ships from plant or factory)
Bangkok and its vicinity 5-8 business days 1-2 weeks
Upcountry 10 business days 1-2 weeks
Ship Date

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted on our order status site after your order is placed. Ship dates do not include delivery times. Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.

How can I track the delivery of my package

Once you've received your confirmation email with your order number, you will be able to login to Order Visibility Portal (OVP) to track your delivery per link below.
https://ovp.lenovo.com/lenovo-ovp-new/public/showdetail

Can I have my purchase shipped overseas

Unfortunately, no. We're unable to ship orders internationally.

Can I change or cancel my order after it's been placed?

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. Software delivered electronically cannot be cancelled at any point. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request.

Items missing?

If your order does not contain certain items that you purchased, please call:1800-911-936 option #2 or email thcs@lenovo.com within 7 days from the time you receive the item.

Damaged product or shipping box?

If your order contains damaged items upon arrival, please call:1800-911-936 option #2 or email thcs@lenovo.com within 7 days from the time you receive the item.

Need help activating your Microsoft Office Products?

For assistance activating and/or troubleshooting your Office product(s) please contact Lenovo Technical Support Team

Technical Support Hotline (Standard Warranty)
Call 1800-012-220 or email aseanth@lenovo.com
Premium Care
Call 1800-012-251 or email premcareth@lenovo.com
Premiere Support
You can enter the serial number link below to contact Premier Support.
https://support.lenovo.com/th/th/contactus?linkTrack=footer%3ASupport_Contact%20Us

What do I do if my package shows delivered but I did not receive it?

Please call 1800-911-936 option #2 or email thcs@lenovo.com

What do I do if I am missing items from my package?

Please call 1800-911-936 option #2 or email thcs@lenovo.com within 7 days from the time you receive the item.

What do I do if my product arrived but is not functioning properly and/or will not power on?

Please contact Lenovo Technical Support team
Technical Support Hotline (Standard Warranty)
Call 1800-012-220 or email aseanth@lenovo.com
Premium Care
Call 1800-012-251 or email premcareth@lenovo.com
Premiere Support
You can enter the serial number link below to contact Premier Support.
https://support.lenovo.com/th/th/contactus?linkTrack=footer%3ASupport_Contact%20Us

What do I do if my product arrived and it is physically damaged?

Please call 1800-911-936 option #2 or email thcs@lenovo.com within 7 days from the time you receive the item.

Configured-To-Order ("CTO"): Lenovo will not process refund, if the item has been shipped and not be canceled or refunded. Unless the product has damaged or got a problems within 7 days from the date of receiving the product.

Fixed Configuration: You have up to 7 calendar days from the time you receive your item(s) to initiate a return/exchange. To initiate a return/exchange, please email to thcs@lenovo.com

Defective or Dead-on-arrival: For quality related returns (defined as Dead On Arrival, Missing, Wrong, Damaged, or Cosmetic ("MWDC") issues & 7 or more dead pixels), customers are allowed a full refund of their purchase price.

Non-Quality Issues: In the event you choose to return your product or do an exchange due to non-quality related reasons, Lenovo will consider your request but will have the absolute discretion to decide whether to allow the same. All returned items should have the original packaging intact and products unused. Lenovo's decision will be final & no appeals will be entertained. In the event Lenovo decides to allow the return/exchange of your product upon satisfactory inspection of the returned unit, Lenovo reserves the right to charge you a 25% fee for any opened unit (per unit) and a 15% fee closed box returns (per unit).

Software and Peripherals: Software and peripheral Products which are purchased as part of a packaged Product offering (i.e. Lenovo personal computer and/or tablet Products) ("Packaged Product") can only be returned for the purposes of an exchange or refund in its packaged entirety, along with the relevant invoice, and Lenovo will not allow an exchange or refund of individual items where were purchased as part of a Packaged Product.

A software and/or peripheral Product which was not purchased as a Packaged Product ("Individual Product") can only be exchanged for a Product with the same specifications, if a defect in the Product is proven. Lenovo does not provide refunds or credits for any Individual Products with proven defects, and in such a situation, Lenovo will instead conduct a one-to-one exchange for your defective Individual Product.

Where it is impractical to effect a one-to-one exchange for any Individual Product or a part of a Packaged Product, Lenovo reserves the right to replace the defective Product with a Product which is of similar or equal value.

How do I return my order?

To return your order please call 1800-911-936 option #2 or email thcs@lenovo.com

What is the status of my refund after an item has been returned?

Once your return has been received, Lenovo will perform a quality analysis of all returned merchandise which can take up to 10 business days. When completed Lenovo will process your refund credit. Please note based on your original form of payment it could take up to ten business days for your refund to be posted to your account. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.

How to Cancel or Change an Order

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request. To cancel or change an order please contact 1800-911-936 option #2 or email thcs@lenovo.com

Why was my Order Cancelled?

Your order may have been cancelled due to one of the following reasons:

  • The payment method is not accepted, was rejected or declined
  • Payment method authorization failure
  • Lenovo inventory, website or internal system error
  • Information including but not limited to, the shipping address, billing address and payment information used to place on any order on Lenovo.com will be verified for security purposes. Orders may be automatically cancelled if verification is not successful.

Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.

Availability

Offers, prices, specifications and availability may change without notice. Lenovo will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error. Products advertised may be subject to limited availability, depending on inventory levels and demand. Lenovo strives to provide a reasonable quantity of products to accommodate estimated consumer demand.

Lenovo Price Protection

Please refer to here

Credit card authorization process:

During checkout, Lenovo will request a pre-authorization for the total order amount from your credit card company, this is not an actual charge. This is to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn't an actual charge. We proceed with the actual charge when your item ships. If you ordered more than one item, there may be multiple charges as items ship separately as they become available.

At times, we may have to re-authorize your credit card for the unshipped amount. This may result in a duplicate authorization that will be released according to your banks authorization hold policy. Again, this is a hold on the funds, not an actual charge.

Should you have query regarding payment, please email to thcs@lenovo.com

Installment

Bank will hold the total order amount on the day of purchase and subsequently you will be charged monthly as per your installment selection. Orders will be charged before your item is shipped.

What payment methods can I use?

Lenovo offers a variety of payment options for purchases made on Lenovo.com, including:

  • VISA, Mastercard and American Express
  • 3 months 6 months or 12 months Interest free Installment
  • Direct deposit

Where can I obtain a copy of my invoice?

A copy of your order invoice can be downloaded directly through our Order Visibility Portal (OVP) once an order has shipped. Click here to login.

What kind of Lenovo PC is right for me?

Please contact Lenovo Sales at 1800-911-936 option #1 or email thsales@lenovo.com or chat with us at www.lenovo.com so we may assist you in choosing a product that is perfect for you!

Where did my quote go?

If you are unable to locate or view your quote, please contact Lenovo Sales at 1800-911-936 options #1 or email thsales@lenovo.com or chat with us at www.lenovo.com

Does Lenovo offer discounts for association members, students or employees?

Please click here for more information

What are eCoupons and where do I find them?

eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. We send out our latest eCoupon offers by email to our subscribers, so be sure to sign up to save.