Achieve Connected Enterprise Execution
Together, Lenovo and ServiceNow offer invisible IT support that eliminates workplace barriers and increases productivity. Operating autonomously, they observe, contextualize, orchestrate, and execute with scale and trust, turning your organization into a cognitive enterprise.
Where There’s Opportunity to Improve
Many enterprises struggle to generate the full value of their AI investments because they lack connected signals to drive intelligent decisions.
72%
Of applications are not integrated, leaving data scattered across siloed systems, devices, and workflows. With fragmented signals, AI cannot deliver the outcomes that matter most.*
40%
Of enterprises will use persona-driven workplace services to improve ROI by 2026, because without them, AI doesn’t understand the user, environment, or business situation.*
84%
Of organizations are unable to predict a disruption before it happens because their data, context, decisions, and learnings are disconnected.*
24%
Of IT issues still require manual intervention from IT staff since insights aren’t continuously fed back into the system to alter and enhance execution.*
Capabilities
Get Expert Help With Lenovo & ServiceNow
From initial ideation to seamless implementation, our specialized team of ServiceNow platform experts provide guidance and cutting-edge solutions that deliver transformative results.
End-to-End Lifecycle Partnership
Everything you need to maximize the impact of ServiceNow's AI-powered platform.
Solutions
Enhance Oversight With Lenovo ServiceNow Solutions
See more and do more with our proprietary ServiceNow-native solutions. They offer a comprehensive dashboard that gives you data-driven visibility across the device lifecycle for tasks like inventory tracking, exception management, and chain of custody.
Solutions
Be More Connected, Innovative & Agile With xIQ
Leveraging advanced telemetry from systems like ServiceNow, Lenovo xIQ constructs digital profiles and then configures the most appropriate devices, applications, and services, including AI PCs. Through xIQ’s persona orchestration, you also get real-time support via a GenAI virtual assistant, offering 24x7, zero-touch resolution.
Why Lenovo
Maximize the Value of AI in Your Organization
Lenovo’s strategic partnership with ServiceNow ensures your team has a unified, cloud-based platform with automated enterprise-wide workflows to maximize AI’s impact on your organization.
Cost Reduction
Enhance asset visibility to optimize and lower lifecycle costs.
Operational Efficiency
Manage fragmented digital workplace operations from a single platform.
Personalization at Scale
Reduce manual processes and enable everyone to work at their best.
Revenue Growth
Enable greater employee productivity to improve your bottom line.
Risk Mitigation
Cover a wide range of risk types from traditional risk to cybersecurity.
A Partner You Can Trust
As an official ServiceNow Partner with deep expertise deploying ServiceNow globally, we excel at accelerating enterprise workflows.
150+
Customers with ServiceNow deployments
7+ Years
Partnering with ServiceNow
#1
PC vendor with global enterprise trust
150+
Global technology support centers
Your Center of Excellence for Accelerating Service Performance
120+
Architects and developers holding 155+ core platform and CIS certifications
30+
ITIL-Certified functional leads with extensive experience managing multiple global ServiceNow instances
Customer Success
We Put ServiceNow to Work for Our Customers
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Lenovo Customer Onboarding
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Lenovo Support
Delivering Exceptional Customer Experience With a Unified Platform
Using ServiceNow, Lenovo built a structured and repeatable onboarding process that has enabled more than 400 enterprise customers across multiple countries map their assets, procurement, catalogues, and cases throughout the ecosystem.
The Impact
“With the ServiceNow AI Platform, we have seen a 35% decrease in resolution time. This has helped lift productivity across the business.”
40%
Faster enterprise customer onboarding
25%
Increase in Net Promoter Score
20%
Reduction in customer churn
Embracing AI to Deliver a Smarter & Scalable Support Experience
Lenovo takes advantage of ServiceNow’s AI capabilities to accelerate time to market, improve efficiency, and enhance customer and agent experience.
The Impact
“With Now Assist quickly identifying customer intent and finding the right answers, customers can self-serve common issues rather than wait for a live agent. It’s a far richer experience than before.”
35%
Decrease in case resolution time using AI
1
Platform to track customer activities
3
Months to deploy Now Assist globally
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