Lenovo collects information about you and your Lenovo Product(s) and uses this information to
keep
your Lenovo Product(s) working their best and help you make the most of them.
Lenovo does not use or disclose sensitive personal information of consumers. For
consumers
residing in California, United States, Lenovo adheres to Section 7027(m) of the
California
Consumer Privacy Act Regulations. Lenovo does not use sensitive personal
information to
infer characteristics about consumers.
Please note that, in certain circumstances, if you do not provide us with personal
information where
needed, we may not be able to provide you with the Lenovo Products, attached services,
experiences
or functionalities that you have requested. The following describes how we collect, use and
share
information about you or your product in certain contexts. To learn more about how specific
applications may collect and use information, please see the sections of this statement
entitled
“Lenovo applications” and “Motorola applications”.
Your user profile
Your user profile may consist of information, including personal information, we may have
gathered
from you voluntarily while interacting with Lenovo, such as your use of certain areas of our
websites; your Lenovo ID, MyAccount, Passport or Motorola Account or Motorola ID (“Motorola
ID”);
your contact with our customer service representatives; Lenovo Product(s) registration
information;
and from certain Lenovo Products and services that you use. Your user profile allows Lenovo
to:
- Give certain Lenovo Products and services the information they need to function
- Troubleshoot problems you may have with a Lenovo Product, service or website;
- Suggest ways to make your Lenovo Products, services and our websites work better;
- Provide you with news, updates, and information about your Lenovo Products and services;
and
- If you choose to receive marketing communications, provide you with information and
recommendations about additional Lenovo Products or services that you may be interested
in
Artificial Intelligence
Certain Lenovo products, applications, and services may use technologies and tools that are
powered
by machine learning and artificial intelligence. The purpose of these technologies and tools
is to
deliver and improve our products and services in an ethical way. If a particular Lenovo
product,
application, or service uses artificial intelligence to process personal information of our
customers, consumers or users, we will describe those practices to the extent applicable and
as
required by law. Additionally, Lenovo may use data collected from products, applications,
and
services to train machine learning and artificial intelligence models.
The following sections describe in further detail the types of information that
may be
contained within a user profile, how Lenovo uses that information, whether that
information
is shared with any third parties, and certain choices you may have regarding the
information.
Lenovo ID, Motorola ID and Lenovo Product
registration
When you choose to create a Lenovo ID, a Motorola ID, register your Lenovo Product, or create
an
account through My Account or Passport, we will collect information, including personal
information,
about you and your Lenovo Product(s). We use your Lenovo ID or Motorola ID and related
registration
and account information to identify you including when you use certain of our software
applications
(such as Lenovo Vantage) and our interactive services (like our online stores and customer
support
sites).
If you choose to create a Lenovo ID or Motorola ID or to register your products, we will need
to
collect certain information from you such as your name, address, email address, language,
region/country, product type/model, product serial number, date of product registration, and
activation data about your operating system. We will use this information to administer your
account
or profile; provide services that you requested; and to provide you with communications,
including
marketing messages that you choose to receive from Lenovo. The information collected and
retained by
Lenovo for these purposes may be shared with our service providers so that they may provide
data
hosting, processing and marketing services to and on behalf of Lenovo.
You may change your Lenovo ID password or deactivate your Lenovo ID account by visiting account.lenovo.com and navigating to “My Profile”
or submit a privacy request to Lenovo. You can manage your Motorola ID by visiting account.motorola.com or submit a privacy request to Motorola.
Product functionality and usage
Certain Lenovo Products, software, and services automatically collect and store necessary
performance
information in order to operate. This information includes product and device
identifiers, technical data, and other non-personal information. Some of this
information
may be transmitted to Lenovo’s servers. While you use your Lenovo Product(s), basic
application
installation information will also be collected automatically. This includes such
things as
whether an application is installed or enabled on your Lenovo Product.
The usage information we collect for this purpose does not directly identify you or your
Lenovo
Product(s) unless you have chosen to enable certain services such as “Enhanced Device
Support” or
“Help Improve” functionality on your Lenovo Products as described below and/or have opted-in
to
receive marketing communications from Lenovo.
We use this software usage information to analyze the performance of Lenovo applications; to
develop
enhanced improvements for future versions; and to send you service and support-related
(e.g.,
non-marketing) communications. This information may be shared with our service providers,
such as
data hosting, processing and software development partners who support Lenovo Products.
If you wish to deactivate this information collection, you may do so in the privacy settings
within
the specific product or application. To deactivate the collection of certain software usage
information, you can open the Lenovo Product’s settings application and turn off usage
statistics
collection (or a similarly worded option/toggle); or uninstall a particular application in
the
device’s control panel or through the settings menu.
Keeping your software up to date
We automatically collect certain limited non-personally identifiable information about your
Lenovo
Product(s) to identify whether the software you are using is the most up to date version, to
provide
you with software updates (including security updates), to develop new products and software
features, and to fix bugs so that your Lenovo Product(s) run smoother and more efficiently.
Enhanced Device Support and Helping
To
Improve our products and services
You may choose to provide us with additional information about your use of Lenovo Products
and
software by enabling “Enhanced Device Support”, “Help Improve”, “User Experience
Program”, or
similar functionality on your Lenovo Product.
“Enhanced Device Support” on Motorola devices allows you to provide us with additional
information
about how you use your device so that we may provide more effective or enhanced customer
support,
including tailored troubleshooting or similar support services. On Motorola devices, you can
select
the “Enhanced Device Support” option at set-up or in Settings. You can later turn off this
setting
if you prefer.
You may also choose to provide us with additional information about how you use your Lenovo
Product(s) and software to help improve Lenovo’s Products. This “Help Improve” option is
normally
found at set-up or in settings in your Lenovo Product or application. If you decide that you
do not
want to allow Lenovo to collect “Help Improve” information, you may turn off the option for
this
product data collection in the settings of your Lenovo Product or in a particular
application
(such as Lenovo Vantage), or uninstall the application.
The types of information that we may collect from you or your Lenovo Product in these
contexts can
include your Lenovo Product’s serial, device ID or IMEI number; product type/model; IP
address;
Lenovo Product usage information; and the phone number associated with a Lenovo or Motorola
smartphone. This usage information may include information about how you use your Lenovo
Product and
its components, such as instrumentation and system functionality.
To improve the call quality of Motorola smartphones, we need to replicate and troubleshoot
issues
such as call drops, data connectivity, and loss of cellular service, where users observe
them.
Motorola will collect encoded approximate location information no more granular than 5x5 sq
km when
these events occur on a user's device. This information will be collected only when the user
provides explicit consent prior to the collection. Motorola will limit the data collection
at a
reasonable frequency, and apply a specific data retention policy. Any data collected is
securely
transmitted to Motorola with highly restricted access.
In the Lenovo PC context, unless you choose to be contacted by Lenovo, this information is
kept in a
non-personally identifiable format. In the Lenovo and Motorola smartphone context, “Enhanced
Device
Support” and “Help Improve” data identifies a user or device.
Such information may be used to:
- Identify performance trends of Lenovo Products and software
- Troubleshoot problems that you are having with your Lenovo Product or software
- Develop new product features for future models
- Deliver an overall better user experience
- Send you non-marketing communications related to service and support for your Lenovo
Product
Lenovo uses data hosting and processing services providers to support Lenovo in these
“Enhanced
Device Support”, “Help Improve”, and related activities.
Lenovo and Motorola applications –
Additional
details
The following sections describe how certain Lenovo and Motorola software applications
handle
your information. Please note that these descriptions may not include all
Lenovo or
Motorola applications available for or on your Lenovo Product. In addition, not all
Lenovo
Products support all Lenovo or Motorola applications, and different Lenovo or Motorola
applications may be available to you and may vary, depending on which Lenovo Product(s)
you own
and where you are located. Some of the applications described below may be
preloaded onto
your Lenovo Product or made available for download via an online software or app store.
Lenovo applications
Lenovo Welcome
Lenovo Welcome is an in-device application that welcomes new users of Lenovo Products,
including PCs.
Within approximately 24 hours after setting up certain Lenovo Products, Lenovo Welcome
initiates to
help guide you through the Lenovo experience, including the features of your Lenovo Product;
to
introduce Lenovo Vantage (described below); to make special offers from Lenovo and its
partners
available to users who choose to receive them; and more. Lenovo collects only basic
(non-personally
identifiable) device and application-related information and metrics via Lenovo Welcome for
these
purposes.
Lenovo Vantage
Lenovo Vantage is an app that keeps your device up and running and helps you to do more with
your PC
or tablet. On Lenovo tablets, Lenovo Vantage provides basic device information, such as
remaining
storage space. Features and functionality of Lenovo Vantage on PCs include:
- Customize your PC and tablet for how you use it with hardware setting controls.
- Access to Lenovo Migration Assistant, an application that transfers files and settings
from one
PC to another one (described below).
- Protect your PC and update important system software and drivers.
- Run diagnosis and snapshot on the user's device for troubleshooting any hardware problem
and
furnish some fixing suggestions.
- Access to Lenovo Smart Performance, a Lenovo-delivered entitlement and performance
insurance
service designed to automatically fix issues that may present a risk to PC performance.
- Access your system’s user guide, and get support.
- Discover other fun and useful applications.
- View accessories compatible with your device.
- Receive offers on Lenovo and other products and services.
- Check warranty, get updates and request support.
- Register the Lenovo device within user’s Lenovo account for device management. Get
helpful tips
with articles or videos from Lenovo knowledge base.
- Device health report: based on the software, hardware, warranty service status, device
security
setting and PC performance of the user’s machine, an assessment is provided with
recommendations
for optimizing the machine’s performance.
- Access online Wi-Fi securely with advanced algorithms and crowd sourced security data to
preemptively warn you about risky networks, so you can make safe connections.
- Lenovo Smart Lock, powered by Absolute®, is a cloud-based security solution that helps
locate,
lock, secure, and recover your stolen device and gives you complete control over your
personal
information.
- Security Advisor contains a suite of security tools recommended by Lenovo and vetted by
security
professionals.
- Customize, optimize, and monitor hardware components on gaming devices.
- Download and install, redeem or recover software that is entitled to the device.
- Need Help widget provides various customer support services (which are leveraged the
Lenovo
eSupport website: https://support.lenovo.com/us/en/), such as submitting repair orders,
checking
repair progress, purchasing replacement parts, booking support sessions with Lenovo
service
personnel, and removing temporary device files based on the user's informed consent.
- Lena Chatbot enables you interact with a virtual chat bot or live service agent to
address a
user's device issue or further offering support services that are available in Need Help
widget.
- Lenovo Identity Advisor, powered by Norton®, makes it easy to monitor your personal
information
and help protect yourself from identity theft. To provide such services, your sensitive
personal
information, such as social security number may be needed, and will be directly
transmitted to
Norton.
- Message Center is an in-app center for all missed toast messages and app alerts so you
can
review and take action on those messages later.
- Modes adopts AI scene detection algorithm to identify the user scenario according to the
apps
the user is using and provide scalable settings to better serve the user scenario.
- Vantage Widget provides users with quick access to frequently used functions without
having to
open the Vantage app itself.
- Voiceprint-based noise cancelling provides premium voice call or VoIP experience which
optimizes
the voice quality according to user personal voiceprint. Customer's voiceprint is used
to filter
other environmental noise and will only process data locally on your device.
Lenovo Vantage will collect your PC/tablet's device identifiers and event and usage data,
such as
system functionality, application use and support information. In addition, if you set your
PC to
automatically update according to location or network accessibility, Lenovo Vantage will
collect
corresponding data, such as Wi-Fi and VPN information, to seamlessly update your system.
This
information will be stored on your PC, and information about your use of Lenovo Vantage may
be
shared with Lenovo only if you opt-in to such data collection. Lenovo does not share this
information externally except for data hosting services and processors that Lenovo may use
from time
to time. For tablets, Lenovo Vantage can access certain device permissions such as reading
the
user’s Lenovo ID login status (synchronized with setting status), storage space, app usage,
screen
use time, and other information like the device’s serial number, Lenovo ID, country, and
language.
Lenovo Vantage also provides the Lenovo Help Library that can help users to check the status
of a
warranty or a repair order based on a specific serial number. Users are able to upgrade
their
warranty, do a hardware test, schedule a callback from an agent, or look for a service
provider
nearby. Tablet Vantage uses Google Firebase to analyze the usage data.
Lenovo Creator Zone
The Lenovo Creator Zone intelligent service product refers to text-to-image and
image-to-image
generation services provided by Lenovo for you based on generative artificial intelligence
technology. When you choose to install and use the Creator Zone, Lenovo requires you to
provide
certain personal data to complete registration, and for the purpose of enabling you to use
the
features. When it is necessary, Lenovo will ask for your consent within the Creator Zone for
specific features. To see further details, check the Creator Zone privacy notice.
To use this product, the following data is collected: a) account data, such as e-mail
address,
account login credentials of Lenovo ID; b) device data, such as event data (i.e. clicks,
enter,
save, drag and drop operations), IP address, device type, OS type, app version, crash data,
serial
number, MAC address, equipment unique identification and certification; and c) user content,
such as
user's opinion and images you upload when you choose to share your feedback about this
application.
We use Microsoft Azure Content Safety to keep the information you provide and generated
images safe.
Microsoft Azure screens the data that is temporarily stored at Amazon Web Services. No data
is
stored outside of your device. We utilize the native model's image generation service of
Stability
AI to generate images based on the text or image information you provide. After image
generation,
the data is stored locally in your device.
Lenovo AI Now
Lenovo AI Now is your AI companion developed by Lenovo to enhance your computing experience.
Lenovo AI Now uses hybrid large models and combines your personal knowledge base, natural
interaction
comprehension capabilities, and relies on the powerful arithmetic and security protection
capabilities of Lenovo PC to provide you a smarter, safer, and more convenient AI
experience.
Lenovo AI Now's core AI assistants include Knowledge Assistant, PC Assistant:
- Knowledge Assistant - Lenovo AI Now provides an efficient and secure office environment
where
you can retrieve information, ask questions, summarize content, and generate text based
on your
personal knowledge. All of these are processed locally to protect your privacy and work
data.
- PC Assistant - Lenovo AI Now provides you with a convenient PC setup experience and
Lenovo's
unique intelligent setup functions, which can make your PC work better without computer
expertise and skills. And Lenovo AI Now provides you with timely Lenovo services, which
can
easily interface with various services of Lenovo PC.
In addition, Lenovo AI Now provides access to a cloud-based AI ecosystem, bringing you a
variety of
enriched services from Lenovo's AI eco-partners. You will need to review the privacy
statement of
each eco-partner where applicable.
Powered by a local LLM based on Meta's Llama 3, it handles a wide range of tasks, from
knowledge
management (Q&A, document search, document summary, etc.) to device control, all while
safeguarding your data and privacy through local AI functionalities. You also have full
control and
the option to access cloud services with your consent. To use this application, the
following data
is collected: a) account data, such as e-mail address or phone number and account login
credentials
of Lenovo ID; b) device data, such as event data (i.e. clicks, enter, save, drag and drop
operations), device type, OS type, App version and region; and c) user content only if you
choose to
share, such as query you input and the output generated by the App or by Lena, serial number
of your
device and feedback information.
For e-mail address and phone number, we will retain your information as long as you keep your
Lenovo
AI Now account. Regarding your feedback information, we will keep your data for 5 years and,
for
other sorts of data, we will retain it as long as necessary to provide services.
Lenovo Learning Zone
Lenovo Learning Zone is suitable for adult learners, including professionals seeking to
enhance
skills, college students pursuing further education, and individuals interested in personal
development. Lenovo Learning Zone improves learning efficiency by helping you capture
details
through real-time transcription, summarize key points with AI Notes, and generate
interactive
quizzes through AI Quiz. These functions boost study productivity and enhance memory
retention,
allowing you to engage more deeply with the material and improve the understanding of key
information.
Main features and functionalities:
- Live Transcript – The objective is to record audio in real time. For that, please be
certified
to obtain explicit permission from all speakers before recording. Sessions up to 1 hour
may be
recorded at this time.
- AI Notes – The goal is to provide a concise and efficient summary in seconds. This
ensures that
users can quickly grasp the key points of the document without having to read through
the entire
text. The notes format can be freely edited in the editor by the user.
- AI Quiz – Learning Zone generates quizzes based on the document uploaded. Up to 5
questions can
be generated at a time, with the number of questions varying depending on the length and
complexity of the document. The quiz generation process is automated, and customization
of the
question quantity is not supported. The questions are designed to test your
understanding of the
document's key concepts and details.
To use this product, the following data is collected: a) account data, such as email address,
Lenovo
ID account login credentials; b) device data, such as event data (i.e. clicks, insert, save,
drag
and drop operations), IP address, device type, operating system type, application version,
crash
data, serial number, MAC address, unique device identification and certification; and c)
user
content, such as user images and opinions and images and texts you upload to the
application.
For e-mail address and phone number, we will retain your information as long as you keep your
Lenovo
AI Now account. Regarding your feedback information, we will keep your data for 5 years and,
for
other sorts of data, we will retain it as long as necessary to achieve proper performance of
the
product.
Lenovo Display Plus
Lenovo Display Plus allows users to save and launch commonly used layouts on their PC. A
layout is
the organization of windows that a user has open on their computer. Users can quickly switch
between
different saved layouts such as presentation layout, gaming layout, etc. Display Plus works
by
recognizing locally saved apps and files and remembers the orientation and organization of
the
windows management. Display Plus can also detect files and apps that are currently open on
the PC.
We only collect basic information about the software such as version number in order to
provide you
with an updated version.
Lenovo Smart Appearance
Lenovo Smart Appearance is an AI-based application to improve video conferencing experience.
It works
as a virtual driver and can be loaded by multiple conference applications and online
teaching or
live streaming clients. This app helps users enhance camera effects, especially for video
conferencing. It provides multiple functions such as smart configuration of facial features,
background blur, eye contact correction, face framing, light correction and other effects in
scenarios that use the camera. We collect metrics about how our application has been used in
order
to improve this software, which can be turned off at Settings. No personal data is
collected.
Lenovo Aware
Lenovo Aware is a locally-operated software on a Lenovo PC that processes video streams
locally in
real time by accessing the built-in camera with user permissions to analyze user status and
supplies
functions including Break Reminder, Distance Detection, Sitting Posture Detection, Attention
Detection and Fatigue Detection, etc. Lenovo Aware provides flexible settings to meet
user-defined
needs, including youth and general-mode options, reminder sensitivity, various thresholds
and so on.
In addition, Lenovo Aware also provides statistics for the user on PC usage time, sitting
posture
and other functions so users can adjust accordingly. Lenovo Aware does not collect any
personal or
user data. All images are processed locally. Lenovo only collects metrics and
instrumentation data,
such as function switches, general statistics, software usage time, function strictness
settings and
so on to improve software quality.
Lenovo Migration Assistant
Lenovo Migration Assistant (LMA) is a tool that helps move files and eases the setup of a new
PC. LMA
is launched via Lenovo Vantage and uses your Wi-Fi connection to allow you to send your
files from
one PC to another. You can log in to the LMA application on both PCs with your Lenovo ID
account. To
provide this functionality, LMA will have access to your operating system version, .NET
framework
version, brand of PC, brand of network adapter and Wi-Fi frequency. Lenovo does not collect
or
retain any personally identifiable information or your files when they are transferred using
LMA.
However, Lenovo does collect certain basic (non-personally identifiable) device and
application-related data and metrics. Lenovo may use data hosting processing services
providers to
support these activities.
LMA may also provide you with the opportunity to use Dropbox as a file storage service if you
choose.
Please see Dropbox’s privacy statement and terms of use for more information on its privacy
practices.
Lenovo System Health Manager
Lenovo System Health Manager allows users the ability to monitor the health of their PCs,
optimize
performance, and take action to avoid problems. To provide this functionality, the
application will
analyze certain basic (non-personally identifiable) device and application information, such
as
event, Windows build number, BIOS, embedded controller and device driver versions. If the
user
chooses to allow it, Lenovo will also collect anonymous usage stats, including information
on the
system's power consumption and probable cause of any power-related issues.
Lenovo Device Manager
Lenovo Device Manager (LDM) is a cloud-based device management solution on the Lenovo UDS
Platform.
LDM provides a single pane of glass for IT Administrators to manage their Windows, Android
and Linux
devices, including PCs, tablets, edge and ARVR. IT Admins can remotely access device
details,
uptime, hardware and software assets. LDM also provides the ability to maintain and
configure
corporate policies through remotely accessing Lenovo desktops, managing BIOS settings, and
maintaining security with software, BIOS, drivers and firmware updates. We use the AI
technology
powered by Pendo to provide usage analysis to improve interaction and overall user
experiences while
using Lenovo solutions. Data such as emails and roles within Lenovo solutions will be
processed by
Pendo for the sole purpose of analyzing the usage, accepting user feedback, and providing
in-app
guidance functionalities.
Legion Arena
Legion Arena is a game library manager that aggregates a user’s entire game library into one
application. Users can manage games from Steam, Epic Games Store, Xbox Game Pass, and other
popular
game platforms through Legion Arena. Users can view detailed descriptions of every game in
their
library, see popular games being played by all users, and get access to exclusive rewards
and
giveaways. Lenovo does not collect any personal data, nor does Lenovo share any data with
others. In
addition, Lenovo is not partnered or associated with the aforementioned game platforms.
Legion Arena detects whether there is an update for the installed apps on certain Lenovo
tablet
products, and pops up tips for updates. To provide this functionality, Legion Arena needs to
detect
the apps installed on the device, and collect the device SN number and software version
number.
Legion Space
Legion Space is a gaming platform where users can buy games, manage them across platforms,
and
customize controls. Lenovo partners with third parties such as Metaboli (also known as
Gamesplanet)
to provide purchase and download services, sharing some data to bridge services.
Advanced Features (AI Experience Center/Lab
features)
The Advanced Features (which has replaced AI Experience Center) app for tablets includes face
unlocking, fingerprint unlocking and Wonder Experience Center (scene smart reminders). Scene
smart
reminders can extend screen-on time if the device detects a face in front of the screen and
is about
to shut off the screen. Close-to-wake-up wakes up the screen if the device detects a face
approaching a locked screen. Distance reminder can remind a user to keep a proper viewing
distance
if the device detects a user’s face is too close to a screen. Global video beauty can enable
filters
and bokeh effects in video calls via third-party apps. To provide this functionality,
Advanced
features access the device’s camera. The camera detects only the user's status in front of
the
device. All user data is processed locally without leaving the device.
Cloud Folder
Cloud Folder (i.e. “Apps for You”) is a custom-made feature of launcher that recommends apps.
These
recommendations display only application icons, which are not stored or downloaded, and may
be
updated anytime. Cloud Folder collects Google Advertising ID (GID), impression and click of
icons,
and non-personal data such as the software version. You can turn off recommendations in
Settings.
Smart Scanner
Lenovo Smart Scanner is a locally operated software on a Lenovo PC that processes photo
taking with
built-in camera, imported image/document editing (crop, combine, convert format), text
extraction
from image (OCR), website search in app, etc. Lenovo Smart Scanner does not collect any
personal
data from users. All documents are processed locally. Lenovo collects device ID, function
usage to
understand user needs and optimize feature design.
Lenovo Avatar Master
Lenovo Avatar Master partners with Ready Player Me to help users create their own avatar and
customize the avatar's hairstyle, facial features, clothing, and accessories to fit the use
in
various scenarios. With virtual camera technology, the created avatar and background can be
imported
into third-party meeting and streaming platforms. The avatar can be operated by voice or
camera, and
with the help of some animations. The app collects Lenovo ID to synchronize data across the
current
device and other devices, and some behavioral data to improve user experiences. Camera and
microphone permissions are needed to use this app.
ThinkSmart
ThinkSmart is Lenovo's solution that combines hardware (ThinkSmart Devices) and software to
enhance
collaboration in meetings and facilitates the management of those devices from a central
place
(ThinkSmart Manager). It collects devices data such as in-meeting status, peripheral
disconnection,
errors, online/offline status, for customers to manage their devices from ThinkSmart
Manager.
ThinkSmart devices are preloaded with Microsoft Team Room or Zoom. The use of ThinkSmart
Manager is
optional. Lenovo does not share any personal data with Microsoft or Zoom. Lenovo uses
Datadog to
gather logs and hosts the data on AWS.
UDS
Lenovo Cloud Platform is a multi-tenant SaaS platform for managing users, devices, and cloud
services. It's certified with ISO/IEC 27001 and CSA STAR Level 2. Account creation might
need
organizational details like name, location and billing. User access requires contact details
like
name, email, and phone number. Enrolled devices may report identifiers, including model,
serial, MAC
and IP addresses, and device IDs. Anonymous usage metrics may be collected when using the
platform.
The platform runs independently in various regions, with data primarily stored on Amazon
AWS.
Smart Care
Smart Care is a software application that aims to help customers better interact with their
Lenovo
devices and provides in-time, seamless assistance when needed.
To tailor support services for customers, Smart Care collects data on Lenovo device's Serial
Number,
Device ID, as well as the customer's contact information. Further, the device's location and
system
language are collected to better decide the service availability based on geographies.
If a customer gives the consent, Smart Care will collect anonymous usage statistics and crash
reports
to understand customer's needs, gauge performance for continuous optimization.
Motorola applications
Camera
Motorola's Camera application allows you to:
- Tag your photos and videos with location data. When you share tagged photos with others,
you
will also share the location information. If you choose to geo-tag your photos and
videos,
Google Photos will use the information to help organize your views. Lenovo does not
otherwise
collect, retain or share this location information.
- Launch the application without touching the screen by using contextual data derived from
sensors
to detect a launch gesture.
- Take better pictures by using face detection and other analytics on what is in your
viewfinder
to deliver the best image, which may occur before or after you triggered the shutter.
Face
detection information stays on your phone and is not uploaded to Motorola or shared
externally.
To help us troubleshoot performance issues, Camera will store image quality information in
your
photos’ metadata.
In association with Motorola's Camera is the Camera Tuner. Camera Tuner provides camera
tuning
updates to improve color, contrast, picture noise, video noise, and sharpness. It is not a
standalone app and has no user interface (UI). Rather, it applies these updates to the
camera
hardware so that any app that uses the camera will be improved.
To complete these tasks:
- No identifiable data is collected by Camera Tuner.
- The application only collects error logs related to the application itself. For example,
error
logs and debug information, using Google's Play Store default resources.
- All data is handled in accordance with Google's Terms of Service and Google's privacy
policy.
- No data is disclosed to any third parties.
Device Help
Device Help (previously known as Moto Help) provides users with the following features:
- Learn how to use your Motorola phone and fix issues
- Warranty information – Check device warranty status
- Moto Care – Check device warranty status, buy extended warranty and accident protection
(US
only)
- Hardware test – Check operation of hardware components, including battery, touch screen,
speakers, cameras, Wi-Fi, mobile network, Bluetooth, GPS and sensors
- Software Fix - Connect to PC rescue tool Software Fix to update software for your phone
- Contact us – Options for contacting support, including chatbot (some countries only), X
(some
countries only), Messenger (some countries only), WhatsApp (some countries only), and to
access
user forums (English, Spanish, and Portuguese)
- Service center – Search for service centers near you (India only)
If Device Help is used, Motorola may collect product serial number, IMEI or other device ID;
IP
address; MAC address; product usage information; application performance information; and,
if Moto
Care or Contact Us functionality is used, username and contact information. Motorola may use
data
hosting, processing and customer service providers to support Motorola’s customer service
and Device
Help activities.
Digital TV
Where supported, Motorola Digital TV brings a broadcast TV experience to your mobile device,
with the
additional support of the Electronic Program Guide (EPG) and Ginga for user interactivity.
Users may
also record the TV programs they like and choose when to watch their favorite programs.
Digital TV
collects certain non-personally identifiable application event-based data, such as which
channels
are launched via Digital TV.
Moto (Personalize, Gestures, Tips, Display,
Play)
Moto makes your device more responsive by giving you more ways to control and interact with
it. Moto
makes it easier for you to get important notifications, control your device with your voice
and
gestures, and automate useful settings changes depending on where you are or what you may be
doing
at the time.
Gestures (formerly Moto Actions) makes it easier to interact with your Motorola products by
letting
you use simple gestures to perform tasks quickly. For example, through Gestures (Moto
Actions) you
can:
- Twist your wrist quickly to open the camera anytime.
- Swipe down to the left or right to make the screen smaller for one-handed use.
- Turn your flashlight on or off by making two “chopping” motions; among other actions.
Moto Display will show important notifications on the screen of supported products so you can
get
quick access to them without having to power on the screen or unlock your home screen. Moto
Display
accesses certain content like your contacts, calendar entries, along with other apps and the
notifications they send you.
To complete these tasks, Moto:
- Collects information about your Motorola device’s current location and uploads it to
Motorola to
help identify places of interest and to determine when you may be in a vehicle.
- Uses contextual data obtained from your Motorola device’s microphone and sensors like
the
accelerometer and gyroscope to determine when to activate certain modes, but does not
upload it
to Motorola.
- Accesses user-generated content like your calendar entries, contacts, and call history,
but does
not upload it to Motorola.
Motorola uses data hosting and processing service providers to support these activities. In
addition,
Moto utilizes Google Activity Recognition to help understand contextual data and determine
which
modes to activate. Once transferred to Google, the contextual data is handled in accordance
with
Google’s Terms of Service and Google’s privacy policy. Google’s privacy policy also provides further information on Google’s data
collection and protection practices related to other Google analytics and product
development tools
that Motorola may use from time to time.
Moto Face Unlock
If enabled on certain Motorola devices, Moto Face Unlock lets you unlock your device by
looking at
the display. To function, the device will need to “enroll” your face detection information
(using
the Camera permission) in the data/cache area of the device. This face enrollment
information will
not be uploaded to Motorola and will not be shared with third parties. You may later delete
your
face enrollment information via device Settings.
Moto Fingerprint Unlock
If enabled on certain Motorola devices, Moto Fingerprint Unlock lets you unlock your device
with your
fingerprint. To function, the device will need to “enroll” your fingerprint detection
information in
the data/cache area of the device. This fingerprint enrollment information will not be
uploaded to
Motorola and will not be shared with third parties. You may later delete your fingerprint
enrollment
information via device Settings.
Family Space (when used on a single
device)
Family Space limits your device to a single “Space” and lets you control which applications
are
available. You can turn on a Space when you let a child use your device, or to protect
against
accidental gestures. You can create multiple Spaces and choose which applications are
available for
use within each Space. If you have enabled Enhanced Device Support or Help Improve
functionality on
your Motorola Products, usage information we collect from Family Space includes metrics like
(a) how
many Spaces are used, (b) number of apps used inside each Space, (c) which grid layout is
used, and
(d) how long the Space is in use; usage data does not include what occurs inside any Space.
Motorola Family Space (when used to connect
multiple devices)
Family Space can also let you stay connected with family members and remotely manage their
devices.
You can add grandparents, kids, and other relatives to your Family Space account and
determine,
together, whether a family member’s device will be “managed” or “non-managed”. To use Family
Space
device management features, you must have a Motorola ID and the user who creates a family on
the
application is the Account Owner. The Account Owner and other family members who are
entitled to use
remote device management features are Family Space Administrators (“Admins”) and can monitor
and set
rules for managed devices; rules include what applications can be used and limits on screen
time.
All the individuals connected to the Account Owner’s Family Space account (“Family Members”)
can see
a simplified view of other Family Members’ profiles and their locations on a map.
The Account Owner can invite other individuals to use Family Space and connect to the Account
Owner’s
Family Space account by entering into the application the individual’s email address. Before
submitting an individual’s email address, the Account Owner must obtain the individual’s
consent to
share their email address for the purpose of using Family Space. Motorola will use the email
address
to transmit the invitation and connect the individual’s device to the Account Owner’s Family
Space
account. Once connected, the individual is considered a “Family Member” for the purposes of
this
statement.
Admins are responsible for setting up devices intended for use by minors under the age of 16.
This
includes installing the Family Space application on the managed device, pairing the device
to the
Admin’s Family Space account, and granting device permissions necessary for Family Space to
function
as intended (in particular, setting rules about which applications will be available and the
amount
of permitted screen time). Parents are encouraged to use the pairing process as an
opportunity to
discuss with their children how Family Space will make information about them available to
parents
and other Family Members. Admins select and control the profile pictures for each Family
Member.
Profile pictures are displayed to all Family Members. If you wish to change the picture
associated
with your Family Space profile, contact an Admin.
Family Space will make available to Admins the list of installed applications on managed
devices so
they can set rules about which applications can be used on those devices. Family Space does
not
process the list of installed applications on non-managed devices.
Family Space will collect and maintain the last-known location of Family Members' devices
when those
devices have the sharing of location data turned on. For managed devices, Admins determine
whether
the sharing of location data is enabled. Users of non-managed devices can choose whether to
enable
the sharing of their location data with Family Members and can change their preferences at
any time
through the Family Space settings menu.
To enable Family Space remote management features, certain data is transmitted to Motorola
and stored
for your use, including profile pictures and last-known device locations. Lists of
applications
installed on managed devices are also transmitted and stored for use by Admins. These types
of
information are stored so Family Space users have ready access to this information when they
need to
use it.
Family Space will automatically send to Motorola and share with Family Members your device
model and
manufacturer. This data is shown in your user profile.
Family Space can collect and report usage information to Motorola to improve its products and
services. When Family Space is used to connect with Family Members and remotely manage
devices, each
device user decides, for their device, whether to share usage data with Motorola. The types
of usage
data collected by Motorola include your role in Family Space, as well as metrics like the
number of
Family Members and how often certain features are used or updated.
Certain Family Space application data is transferred to Motorola, including last-known device
location data, profile pictures, lists of applications installed on managed devices, and
usage data.
This information is securely stored and processed on servers located in the United States
with
access restricted to approved members of Motorola’s production and support teams to provide
you with
technical and customer support. Motorola does not record or store any history of locations
visited
by any device and any list of applications installed on a managed device is deleted at the
time the
device is removed from the Account Owner’s family. Other application data is stored for
three years
after the last interaction.
Rating & feedback
Rating & feedback lets you rate your device and share feedback with Motorola and Lenovo
to help
Motorola and Lenovo make improvements that enhance the hardware and software experience. To
provide
functionality, Rating & feedback will collect your logs such as Motorola device ID,
serial
number, and country, contact information such as email address and phone number, and certain
non-personally identifiable device and application event and analytics information. You can
also add
screenshots and pictures. Such functionality may also require the read-logs permission.
Motorola and
Lenovo may use third party data hosting and processing service providers to support these
activities. External software development partners may also have access to certain
non-personally
identifiable feedback information in order to troubleshoot problems or to improve the
Motorola
device experience.
Motorola Marketplace
Motorola conducts business brokerage activities via a platform (Motorola Marketplace) through
which
business partners sell their own products and services. If you use Motorola Marketplace, we
may
share with these partners your personal information, such as name, Social Security number,
email
address, billing and shipping address, telephone number and payment information as necessary
to
conduct business and/or complete their respective transactions. Motorola Marketplace may
contain
links to web sites or applications of these partners or other third parties; therefore, the
personal
data you provide on such web sites or applications is not subject to this Privacy Statement,
and we
are not responsible for the processing of your personal data by such websites or
applications. To
learn how our partners handle your personal data, please review their privacy statements.
Hello You and Motorola
Notifications
Where available, Hello You and Motorola Notifications provide tips for using your Motorola
device,
information and diagnostics for the device; allow you to receive technical assistance and
customer
service via chat or phone; and provide customized content and communications based on your
interests, such as entertainment, news, sports and more.
To function, Hello You collects your Motorola device identifiers, Google account information,
IP
address, user interactions with app content, list of applications installed on your device,
and
certain related device and app usage data while using Hello You. We use the information
described to
measure the use of our app; to improve the content of our app; and to provide tailored
recommendations and content for each user, which may include targeted advertisements. We may
also
use your device IP address to collect information about your general location through your
device IP
address. For Hello You to provide tailored content, you must provide your interests in areas
such as
entertainment, sports, politics, business and technology. To deliver this experience,
Motorola may
share this information with its content and marketing partners, such as news services,
marketing
agencies and advertising partners; and with data hosting and processing service partners.
You may
choose to disable the Hello You app at any time and you may also modify your selected areas
of
interest by accessing the preferences in your account settings page.
Motorola Notifications allows you to receive product related
information and offers from Motorola and select partners that are relevant to you, including
notifications on software updates, tips & tricks, information about new products and
services,
and invitations to participate in studies or surveys to help improve Motorola’s products and
services. If you opt into receive marketing communications via Motorola Notifications,
Motorola will
send these communications as “push” notifications on your device and Motorola will collect
your
name, contact information, Motorola device identifiers, and non-personally identifiable
device and
application metrics and instrumentation data. The information collected may be shared with
data
hosting and processing service providers, marketing agencies and advertising partners, and
survey
research partners of Motorola so that they can support activities for Motorola
Notifications. You
may opt out of receiving push notifications at any time by clicking on the unsubscribe
button in the
app or by using the unsubscribe option that is presented when you click on the notifications
you
receive.
Moto Body
The Moto Body application, which is no longer supported by Motorola but which may still be
used on
certain smart watches, uses sensors built into the wearable device to collect
wellness-related data
like your heart rate, step count, and calories so you can track your progress towards daily
and
weekly activity goals. You can also create a wellness profile by providing demographic
information
like your height, weight, gender, and age. This will help your Moto Body provide more
accurate
wellness information. If you use the Moto Body Running feature, Moto Body will also track
and
display your location on your device.
Moto Body can upload your wellness profile, data, and location to our cloud and add it to
your user
profile. We use this information to provide you with access to more accurate wellness
information
like activity statistics over time.
To delete a run, touch 
>
Running. Touch the run you want to delete, then touch >
Delete run. To remove all your Moto Body activity data,
contact privacy@motorola.com.
Except for data hosting and processing services that may be used by Motorola, none of the
information
described above is shared externally.
Smart Connect
Smart Connect allows you to connect your Motorola smartphone with your PC, control your phone
from
your PC, transfer files between your phone and PC, share your phone’s 5G connection with
your PC,
use your phone’s camera with PC applications, extend your screen, stream content, and more.
Smart
Connect application features, functions, and designs vary by device or region. Motorola
collects
non-personally identifiable device and application-related information and metrics.
Smart Connect provides users the ability to share personal data across their connected
devices.
Cross-device searches and smart actions provide users the ability to find and transfer
files, launch
specific apps and find relevant photos on all connected devices with a simple command. Users
can
also activate moto AI features directly from their PC with commands.
Mototalk
Mototalk is a web-based platform developed to work on both desktop and mobile, serving all
operators
and major mobile systems (Android and iOS), and running on 3G, 4G, 5G and Wi-Fi networks. It
provides team communication, planning, and monitoring functionalities through its web
platform and
makes it possible to execute everything from the mobile app by all types of field teams and
workers
using any kind of mobile device.
Mototalk assigns you an Account Number which is associated with other personal information
about you,
such as your name and mobile telephone number. Motorola collects and uses your Account
Number to
enable you to engage in Push-to-Talk voice communications with other subscribers to Mototalk
and
other compatible push-to-talk networks. Motorola collects unique identification information
about
your device, specifically your PTN (Personal Telephone Number), so that we can ensure proper
billing
for the Mototalk service. Motorola may collect your precise geo-location in order to provide
certain
location-related features available within Mototalk.
The Mototalk app may require permissions related to microphone, contacts, notifications, and
location, depending on the activated features to function properly. To deliver the Mototalk
experience and to enable you to send communications via Mototalk, Motorola-operated servers
and/or
those of a Motorola-approved third party data hosting provider (collectively “Motorola's
servers”)
will (a) store certain user-generated content, such as text, audio files and images that you
send,
upload, or store via Mototalk, and (b) also use the contact information stored on your
device to
discover any contact that uses Mototalk in order to provide that contact's Push-to-Talk UFMI
number
to you.
Motorola's servers will store logs that contain information about how you send and receive
communications using Mototalk. We use these logs to monitor the performance of the Mototalk
system
and to diagnose connection problems.
To provide technical support to Mototalk users and improve the Mototalk service, Motorola
also
collects information about how you use Mototalk.
The enterprise administrator is responsible for the user management and might have access to
the
profile picture, Urban Fleet Mobile Identification (UFMI) numbers, phone numbers, email
addresses
and location.
Motorola will share information collected through Mototalk with third parties to enable the
operation
of Mototalk and to provide you with technical support for Mototalk and support Motorola's
consumer
relations and first-party marketing efforts. Motorola will also share your public profile
information (which includes the profile picture, UFMI numbers, phone number, and email
address) with
other Mototalk users. This personal information is only used within the mobile application
and made
available only to other Mototalk users.
Moto Secure
Moto Secure provides your phone with vital security and privacy features.
- If enabled, the Auto lock feature can use Location, WiFi and Bluetooth permissions to
check if
you are in a safe environment.
- The Wi-Fi security feature uses network permission to warn users about potential unsafe
connections.
- The malware detection feature scans and notifies users about potentially harmful apps.
It contains more features like Secure folder that keeps your work and personal information
safely
hidden away, requiring additional authentication for access.
We collect metrics about how this application has been used to improve the software.
Motosafe
Motosafe is a Motorola solution that empowers companies to swiftly lock their devices in case
of
loss, effective immediately after the devices first connect to any network, thus offering
protection
against theft and robbery.
The solution also covers the use case of financed and subsidized devices to mitigate revenue
loss and
fortify subsidy protection.
The enterprise administrator and resellers are able to manage IMEI information to effectively
activate the solution.
Moto Device Manager
A Mobile Device Manager is a solution that supports corporate data security by monitoring,
managing,
and securing mobile devices, particularly those belonging to an enterprise and have access
to
sensitive data.
The Moto Device Manager application transmits device log data to customer's Moto Device
Manager
Console about company owned devices that are enrolled on the same tool.
The Moto Device Manager requires permissions to contacts, location, device state, battery,
notifications, background services and a few android security permissions depending on level
of
restrictions that IT admins may configure the devices policies.
The IT Administrator is responsible for the devices management and will have access to the
collected
accounts (username and email address), Localization, IMEI and Serial Number data from fully
managed
devices (corporate owned).
Moto Widget
Moto Widget provides date, time, weather information, and steps taken with various widget
options.
Moto Widget allows users to access features like alarm, clock, stopwatch, calendar, and
other
related features. Users can also set up and tap the weather information on any of the widget
options
for detailed forecasts.
Moto Widget may collect precise geographical location in the background with the user's
consent to
display weather information for your current location. Moto Widget obtains this location
data and
may share this location data with our weather service provider (AccuWeather) to fetch
accurate and
timely forecasts; however, this data is not uploaded to Motorola. Moto Widget also collects
information about installed apps to determine the correct partner to fetch and display
weather
information from, but this information is not uploaded to Motorola.
Moto Widget may request the push notification permission to send daily weather and severe
weather
alerts that users can opt-out of at any time. Also, it may request the Activity Recognition
permission to fetch the step counts from a user's Google Fit account and show it on the
Beyond,
Clean, and Adapt widgets when configured by a user.
In certain countries and where permitted by applicable laws, Moto Widget may also serve
personalized
advertisements through our advertising partners who may also directly access or read the
Google
Advertising ID on users' devices for ads personalization. Users can reset or delete their
Google
Advertising ID from device privacy settings. For more information on how Google uses
information
from sites, apps or other properties that use its services, please see Google's privacy
policy and
other information regarding its data collection and protection practices at business.safety.google/privacy
is a game companion application that improves user gaming experience on Motorola phones. It
provides
utility tools, like Blocking Calls or Quick Screenshot, to improve your gaming experience.
Specific
data collected is application activity, being behavioral data such as how many times each
game is
being played. This data is collected following the standard Moto check-in data design, and
will
collect user data on a daily basis. Instrumentation done by Motorola can be disabled by the
user in
settings. In order to provide this application, third parties, being game providers and
Google, may
directly collect behavioral data for their own purposes. Please see their privacy statement
and
terms of use for more information on their privacy practices.
In certain countries and where permitted by applicable laws, may also serve personalized
advertisements through our advertising partners who may also directly access or read the
Google
Advertising ID on users' devices for ads personalization. Users can reset or delete their
Google
Advertising ID from device privacy settings. For more information on how Google uses
information
from sites, apps or other properties that use its services, please see Google's privacy
policy and
other information regarding its data collection and protection practices at business.safety.google/privacy
Moto Buds
The Moto Buds app is a companion application to help the user control and configure Motorola
Earbuds.
It works for Moto Buds+ and Moto Buds models onwards. The specific data that is collected
from
existing customers is approximate location data, application activity, serial number,
barcode and
MAC address. The permissions requested are from Nearby Devices and Bluetooth. We do not
disclose any
categories of data related to this application to any third parties.
Journal
Journal is a mobile application designed for capturing and organizing multimedia content,
including
content generated by Motorola AI solutions. Users can create entries containing photos,
screenshots,
audio recordings, and text notes. The app also provides features for audio transcription,
summarization, and the ability to search within journal entries. Data collected includes
photos,
screenshots, audio recordings, text notes, and usage data.
Data is collected directly from the user through app interactions, such as User input and
System
data. Your permission will be requested for many interactions, including for Google cloud
backup and
AI related services.
We may share user data with trusted third-party service providers to provide cloud storage
and AI
services.
Moto Customization
Moto Customization is a business to business to consumer (B2B2C) solution aimed at
enterprises
wanting to customize Motorola devices remotely, for one-time experiences. It is a product
inside of
ThinkShield Console, and customers must buy a license and be ThinkShield Console users.
IT admins provide one-time configuration by creating a “new template” via the Thinkshield
Console and
pre-install essential apps, files, contacts, and shortcuts.
Moto OEMConfig
Moto OEMConfig is an application that allows enterprises using Enterprise Mobility Management
(EMM)
tools to set ThinkShield for mobile exclusive features on Motorola smartphones. It allows
companies
to set custom policies on their corporate owned devices, or in a work profile. Some examples
of
policies are firewalls, wallpaper setup, Access Point Name (APN) configuration and others.
We collect metrics about how this application has been used to improve this software.
Moto Note
Moto Note is a digital sketchbook and note-taking app designed for Motorola stylus devices.
It allows
users to create handwritten notes, sketches, drawings, and multimedia content using a
stylus. Data
is collected on user behavior and preferences and note content and creation. Data is
collected
directly from the user through app interactions, such as user input and system logs.
We may share user data with trusted third-party service providers to provide cloud storage.
Moto Software Control
The Moto Software Control provides governance over your device fleet software, by allowing
devices to
upgrade to your desired software version while also preventing devices from performing
unwanted
updates, thus providing app and system stability. This is a product inside of ThinkShield
Console
and customers must buy a license and be ThinkShield Console users.
The Moto Software Control requires permission to Firmware Version and IDs (Serial Number and
IMEI)
and the data is collected from user´s managed devices (corporate owned).
The following sections describe additional situations in which Lenovo may collect,
use
and/or share personal or non-personal information about you. Some of this
information may
also be retained as part of your Lenovo user profile, described above.
Marketing, promotions, surveys, and events
If you receive marketing, advertising or promotional communications from Lenovo and/or its
partners -
such as via e-mail or in-product push notifications - or if you choose to participate in an
event,
contest or survey, we will collect personal and non-personal information about you to help
us manage
these campaigns and communications, or to facilitate your participation. We may collect your
name,
address, email address, phone number, age or date of birth, Lenovo Product information, your
user
profile data and additional personal information you choose to provide. We may use this
information
to send you product support notices; announcements; newsletters; and, when allowed by
applicable
laws, invitations to complete customer satisfaction surveys.
Lenovo and selected service providers or partners – including marketing, advertising, surveys
and
events companies - may also use the information you provide to conduct promotional, customer
satisfaction or product support activities on Lenovo’s behalf or as part of a joint event or
promotion between Lenovo and that company. Lenovo may also use data hosting and processing
service
providers to support these activities, as well as external tools to help us learn more about
consumer trends, marketing email open/click rates, and so forth. In addition, we may acquire
data
from third party sources, such as consumer research firms, to supplement the information
that we
collect from you.
You will receive transactional communications from Lenovo such as order confirmations. You
are not
required to subscribe to receive Lenovo marketing communications to purchase a product from
Lenovo.
You may choose to unsubscribe by following the instructions included in those
communications; by
changing your preferences in your account settings; or you can submit a request to Lenovo or submit a request to Motorola.
Loyalty programs
Lenovo may offer its customers the opportunity to participate in loyalty programs that offer
discounts, coupons or other incentives. While these programs are entirely optional and
participation
is not a requirement for purchasing from Lenovo, they require the collection of certain
personal
information from you if you do choose to participate.
The information collected for purposes of enrolling and participating in a Lenovo loyalty
program may
include your name, address, email address, phone number, age or date of birth, Lenovo
Product
information, your user profile data, and possibly additional personal information you choose
to
provide. This information may be shared with service providers or partners of Lenovo to
manage
loyalty programs on Lenovo’s behalf. Lenovo may also use third party data hosting and
processing
companies to support these activities. You may end your participation in a Lenovo loyalty
program by
following any steps set forth by the applicable loyalty program rules.
Single Sign-On from your social media
accounts
You may be able to access Lenovo Product experiences , (such as Lenovo Vantage),
and
Lenovo account information by signing on through various social media sites such as
Meta,
Google, Microsoft, X, WhatsApp, Twitch, Discord, Steam, etc. If you choose to
sign on
using these services, Lenovo may collect personal information from your social media account
including your public profile, email address, age or date of birth, contact lists,
interests, likes,
and current city. Your social media service provides this information to Lenovo pursuant to
your
social media profile settings and that site’s terms of service.
Lenovo may append this information to your Lenovo profile and may use this information to
help inform
our marketing campaigns and to send you marketing communications you have chosen to receive.
The
information provided may be dependent on the privacy setting you have with your social media
account. Please see the privacy statements of your applicable social media services for
further
information.
Customer service, quality monitoring, and
repair
Certain Lenovo Product and service support activities may also involve you contacting
Lenovo or
Lenovo contacting you, including by phone, email or chat. Please note that, in
these
cases, we may record calls and chat session transcripts for staff training and quality
assurance
purposes. To provide you with the service or support that you have requested, such as
requesting
technical support or repair under a warranty for your Lenovo Product, Lenovo customer
service
personnel may also collect and access personal information about you, such as your user
profile,
account information, contact information, Lenovo Product and service identifiers, and
information
about how you use your Lenovo Product and service.
Some Lenovo customer service personnel work for service providers that supply such services
to Lenovo
and its customers and may have access to information about you in this context. Lenovo may
use data
hosting, processing and communications service providers, such as online and AI-powered chat
tools,
to support these activities.
In addition, authorized Lenovo distributors, resellers or repair providers for Lenovo
Products may
also have access to certain customer service, quality assurance and product information
described
herein to support your product or to provide a service that you have requested, such as
repair
services under a warranty for your Lenovo Product.
Mergers and acquisitions
Circumstances may arise when Lenovo decides to sell, buy, merge, or otherwise reorganize
businesses
in some countries. You will be notified via email and/or a prominent notice on our website
of any
change in ownership or uses of your personal information, as well as any choices you may
have
regarding your personal information. Such a transaction may involve the disclosure of
personal
information to prospective or actual purchasers or receiving it from sellers.
Legal requirements and to enforce Lenovo’s
rights
It is possible that personal information will be subject to judicial or other government
subpoenas,
warrants, orders, or criminal and anti-fraud investigations. Therefore, when we believe in
good
faith that the law requires it, we may disclose personal or other information to regulatory
or
government bodies, courts of law, tribunals, and law enforcement agencies. We may also need
to
disclose personal or other information to protect our rights, protect your safety or the
safety of
others, or to investigate theft or fraud. In addition to the above, there may be
circumstances that
require us to disclose your personal information to other parties, including, but not
limited to,
legal advisers or debt collection agencies.
